**
Just try following, may be helpful
See if the person profile (removed from
group) still exist in SHR:Assignment form against the concerned support group.
If yes, remove it from there.
Reverse for the person added into the
support group.
Regards
Naveen
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Remedy Developer
Sent: Thursday, October 12, 2006
12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Helpdesk notification
mails.
**
Hi,
I have one problem here with respect to Helpdesk notifications.
There are various notifications which corresponds to the various stages in the
helpdesk ticket lke New, Assigned, Work in Progress, Resolved etc.. In an out
of box setup these notifications gets fired automatically to the concerned
support group or individual.
I'm facing a unique problem here. I have one person who has
been lately removed from one support group but is still getting the helpdesk
notification mails . Vice versa there is another person who has been lately
added in this support group but he is not getting any helpdesk notification
mails.
I followed the following procedure to add / remove the person in the support
group:
1) I logged into the Remedy User console using a Demo login
2) Opened the Remedy application configuration
3) In the General tab - went to step 5 - Group population
4) Selected the support group from where I need to remove / add the person
5) It automatically displays the list of people in that corresponding group.
6) Selected the person and Deleted him from that group.
7) Then, I selected Permission from the Group Type in the same form and
selected App-Support and then correspondingly removed the concerned person's
name from the list.
8) Similarly followed the above two steps (step 6 7) to add the new
person in that support group.
Later on I checked the record in the People definition form for these two
persons. Their entries with respect to groups were correct. Still the problem
occurs. I even tried the running the following command physically on the Remedy
server
arsignal -c servername:port
arsignal -g servername:port
Even after running these two commands did not resolve the issue. Kindly help me
out with the issue.
Thanks ,
Frank.
Remedy Developer
__20060125___This posting was submitted with HTML
in it___
DISCLAIMER:
---
The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have
received this email in error please delete it and notify the sender immediately. Before opening any mail and
attachments please check them for viruses and defect.
---
__20060125___This posting was submitted with HTML in it___
