Re: How to locate a macro? - Remedy 9

[Support]

Hello LJ,

ARSmarts can read macro's embedded in Active Links.  You can then 
obviously copy-paste them in a Notepad or any interface of your choice.


In fact, but don't spread the word ;-), you can even do that with the 
unlicensed version of ARSmarts if you have less than 10 AL with 
macro's.  You find them in 5 seconds, and then read them 1 by 1.


See you,

Kaïs.
www.arsmarts.com

On 18/05/2016 16:00, Grooms, Frederick W wrote:

LJ,
I think that was in the v5 (or 5.5) Admin tool.  I don’t even think it was in 
the v6.3 Admin tool.

What is funny is I just looked and even a base AR System install for v 8.01 has 
5 Active Links with Macros (All are named Pre5.)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, May 18, 2016 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to locate a macro? - Remedy 9

**
Kaur,
I seem to remember a button in the AL that allowed you to 'save' the macro to 
filebut

Macros in Active Links have only ever worked in the user tool, which hasn't had 
a release since 7.6.04, and those macros have never worked on Mid-Tier, which 
is the only client produced and supported since 8.0so, when you say it's 
not workingare you still using the 7.6.04 user tool against your 9.x 
server?then it should still workotherwise, it won'tand as far as 
technology is concerned...you should replace that macro functionality with 
native Remedy code instead of a Macro to make it work in Mid-Tier.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: Wednesday, May 18, 2016 7:54 AM
To: arslist@ARSLIST.ORG
Subject: How to locate a macro? - Remedy 9

Hello All,

We have an active link with SET field actions – ‘Run Macro’. How can I locate 
this macro? Only the macro name is there, not full path.
This macro is working on 7.6 prod but not on 9.0.01 test environment. Is it 
located somewhere on the app server?

Only thing I know is, it deletes the selected record.

Thanks!
Kaur

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Re: How to locate a macro? - Remedy 9

[LJ LongWing]

I'm referring to actions in the Active Link.  Back in the day, a macro
recorded to open a window was the only way to open a window...then the Open
Window action was addedMost of the important functions that Macros did
were added as actions that you can add to an Active Link, or some other
equivalent :)

On Wed, May 25, 2016 at 12:06 PM, Fawver, Dustin <faw...@mail.etsu.edu>
wrote:

> **
>
> LJ,
>
>
> I hope this isn't a stupid question, but could you clarify what you mean
> by "native Remedy code"?  I'm familiar with Active Links, Filters,
> Escalations and the like, but are you referring to something more than that?
>
>
> Thanks!
>
>
> --Dustin Fawver
>
>
> ITS Helpdesk
>
> East Tennessee State University
>
> 423-439-4648
>
> itsh...@etsu.edu
>
>
> --
> *From:* Action Request System discussion list(ARSList) <
> arslist@ARSLIST.ORG> on behalf of LJ LongWing <lj.longw...@gmail.com>
> *Sent:* Wednesday, May 18, 2016 9:44 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How to locate a macro? - Remedy 9
>
> **
> Kaur,
> I seem to remember a button in the AL that allowed you to 'save' the macro
> to filebut
>
> Macros in Active Links have only ever worked in the user tool, which
> hasn't had a release since 7.6.04, and those macros have never worked on
> Mid-Tier, which is the only client produced and supported since 8.0so,
> when you say it's not workingare you still using the 7.6.04 user tool
> against your 9.x server?then it should still workotherwise, it
> won'tand as far as technology is concerned...you should replace that
> macro functionality with native Remedy code instead of a Macro to make it
> work in Mid-Tier.
>
> On Wed, May 18, 2016 at 6:54 AM, Su Kaur <remedyiss...@gmail.com> wrote:
>
>> Hello All,
>>
>> We have an active link with SET field actions – ‘Run Macro’. How can I
>> locate this macro? Only the macro name is there, not full path.
>> This macro is working on 7.6 prod but not on 9.0.01 test environment. Is
>> it located somewhere on the app server?
>>
>> Only thing I know is, it deletes the selected record.
>>
>> Thanks!
>> Kaur
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to locate a macro? - Remedy 9

[Grooms, Frederick W]

LJ means that instead of calling a Macro from the Active Link you need to write 
in Active Links to do what the Macro is doing

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Fawver, Dustin
Sent: Wednesday, May 25, 2016 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to locate a macro? - Remedy 9

**

LJ,



I hope this isn't a stupid question, but could you clarify what you mean by 
"native Remedy code"?  I'm familiar with Active Links, Filters, Escalations and 
the like, but are you referring to something more than that?



Thanks!



--Dustin Fawver



ITS Helpdesk

East Tennessee State University

423-439-4648

itsh...@etsu.edu<mailto:itsh...@etsu.edu>


From: Action Request System discussion list(ARSList) 
<arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> on behalf of LJ LongWing 
<lj.longw...@gmail.com<mailto:lj.longw...@gmail.com>>
Sent: Wednesday, May 18, 2016 9:44 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: How to locate a macro? - Remedy 9

**
Kaur,
I seem to remember a button in the AL that allowed you to 'save' the macro to 
filebut

Macros in Active Links have only ever worked in the user tool, which hasn't had 
a release since 7.6.04, and those macros have never worked on Mid-Tier, which 
is the only client produced and supported since 8.0so, when you say it's 
not workingare you still using the 7.6.04 user tool against your 9.x 
server?then it should still workotherwise, it won'tand as far as 
technology is concerned...you should replace that macro functionality with 
native Remedy code instead of a Macro to make it work in Mid-Tier.

On Wed, May 18, 2016 at 6:54 AM, Su Kaur 
<remedyiss...@gmail.com<mailto:remedyiss...@gmail.com>> wrote:
Hello All,

We have an active link with SET field actions - 'Run Macro'. How can I locate 
this macro? Only the macro name is there, not full path.
This macro is working on 7.6 prod but not on 9.0.01 test environment. Is it 
located somewhere on the app server?

Only thing I know is, it deletes the selected record.

Thanks!
Kaur



___
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"Where the Answers Are, and have been for 20 years"

Re: How to locate a macro? - Remedy 9

[Fawver, Dustin]

LJ,


I hope this isn't a stupid question, but could you clarify what you mean by 
"native Remedy code"?  I'm familiar with Active Links, Filters, Escalations and 
the like, but are you referring to something more than that?


Thanks!


--Dustin Fawver


ITS Helpdesk

East Tennessee State University

423-439-4648

itsh...@etsu.edu



From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on 
behalf of LJ LongWing <lj.longw...@gmail.com>
Sent: Wednesday, May 18, 2016 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to locate a macro? - Remedy 9

**
Kaur,
I seem to remember a button in the AL that allowed you to 'save' the macro to 
filebut

Macros in Active Links have only ever worked in the user tool, which hasn't had 
a release since 7.6.04, and those macros have never worked on Mid-Tier, which 
is the only client produced and supported since 8.0so, when you say it's 
not workingare you still using the 7.6.04 user tool against your 9.x 
server?then it should still workotherwise, it won'tand as far as 
technology is concerned...you should replace that macro functionality with 
native Remedy code instead of a Macro to make it work in Mid-Tier.

On Wed, May 18, 2016 at 6:54 AM, Su Kaur 
<remedyiss...@gmail.com<mailto:remedyiss...@gmail.com>> wrote:
Hello All,

We have an active link with SET field actions - 'Run Macro'. How can I locate 
this macro? Only the macro name is there, not full path.
This macro is working on 7.6 prod but not on 9.0.01 test environment. Is it 
located somewhere on the app server?

Only thing I know is, it deletes the selected record.

Thanks!
Kaur

___
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www.arslist.org<http://www.arslist.org>
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_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: How to locate a macro? - Remedy 9

[Su Kaur]

Yes, I'm using 7.6.04 user tool against 9.0.01 server but still its not 
working. Confirmed the macro is in actlink_macro table.
I will try to replace the macro functionality with native Remedy code, as 
suggested.

Thanks!
Kaur

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Re: How to locate a macro? - Remedy 9

[Thomas Miskiewicz]

Hi Kaur,

Check out arsmacros.com if you want macros for Remedy 9.

Thomas 

> On 18 May 2016, at 14:54, Su Kaur  wrote:
> 
> Hello All,
> 
> We have an active link with SET field actions – ‘Run Macro’. How can I locate 
> this macro? Only the macro name is there, not full path.
> This macro is working on 7.6 prod but not on 9.0.01 test environment. Is it 
> located somewhere on the app server?
> 
> Only thing I know is, it deletes the selected record.
> 
> Thanks!
> Kaur
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How to locate a macro? - Remedy 9

[Grooms, Frederick W]

LJ,
I think that was in the v5 (or 5.5) Admin tool.  I don’t even think it was in 
the v6.3 Admin tool.

What is funny is I just looked and even a base AR System install for v 8.01 has 
5 Active Links with Macros (All are named Pre5.)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, May 18, 2016 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to locate a macro? - Remedy 9

** 
Kaur,
I seem to remember a button in the AL that allowed you to 'save' the macro to 
filebut

Macros in Active Links have only ever worked in the user tool, which hasn't had 
a release since 7.6.04, and those macros have never worked on Mid-Tier, which 
is the only client produced and supported since 8.0so, when you say it's 
not workingare you still using the 7.6.04 user tool against your 9.x 
server?then it should still workotherwise, it won'tand as far as 
technology is concerned...you should replace that macro functionality with 
native Remedy code instead of a Macro to make it work in Mid-Tier.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: Wednesday, May 18, 2016 7:54 AM
To: arslist@ARSLIST.ORG
Subject: How to locate a macro? - Remedy 9

Hello All,

We have an active link with SET field actions – ‘Run Macro’. How can I locate 
this macro? Only the macro name is there, not full path.
This macro is working on 7.6 prod but not on 9.0.01 test environment. Is it 
located somewhere on the app server?

Only thing I know is, it deletes the selected record.

Thanks!
Kaur

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How to locate a macro? - Remedy 9

[LJ LongWing]

Kaur,
I seem to remember a button in the AL that allowed you to 'save' the macro
to filebut

Macros in Active Links have only ever worked in the user tool, which hasn't
had a release since 7.6.04, and those macros have never worked on Mid-Tier,
which is the only client produced and supported since 8.0so, when you
say it's not workingare you still using the 7.6.04 user tool against
your 9.x server?then it should still workotherwise, it won'tand
as far as technology is concerned...you should replace that macro
functionality with native Remedy code instead of a Macro to make it work in
Mid-Tier.

On Wed, May 18, 2016 at 6:54 AM, Su Kaur  wrote:

> Hello All,
>
> We have an active link with SET field actions – ‘Run Macro’. How can I
> locate this macro? Only the macro name is there, not full path.
> This macro is working on 7.6 prod but not on 9.0.01 test environment. Is
> it located somewhere on the app server?
>
> Only thing I know is, it deletes the selected record.
>
> Thanks!
> Kaur
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
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Re: How to locate a macro? - Remedy 9

[Grooms, Frederick W]

Macro's in Active Links were stored in the database on the server in the 
ACTLINK_MACRO table.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: Wednesday, May 18, 2016 7:54 AM
To: arslist@ARSLIST.ORG
Subject: How to locate a macro? - Remedy 9

Hello All,

We have an active link with SET field actions – ‘Run Macro’. How can I locate 
this macro? Only the macro name is there, not full path.
This macro is working on 7.6 prod but not on 9.0.01 test environment. Is it 
located somewhere on the app server?

Only thing I know is, it deletes the selected record.

Thanks!
Kaur



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"Where the Answers Are, and have been for 20 years"