Re: How to send the Incident Work log, Status ...etc updates to thirdpart via web service?

[Abhishek Anand]

Thanks for your kind update.

But the concern is that when we are having the Worklog created in the 
HPD:Worklog form then the Status will also be pushed to that form.
But even the Status is not changed then also we are trying to send the info. to 
the user via web service , which is not required.

Only when both are changes then only we need to send the updated values.

Cheers,
AA

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How to send the Incident Work log, Status ...etc updates to thirdpart via web service?

[Brittain, Mark]

Hi All

I do something similar for a specific submitter (Mark). On the HPD: Work Log I 
have a filter that on create gets the submitter and the vendor ticket number 
from the incident and puts them in z1D Char14 and z1 Char 15. Then I have a 
notify filter, run if z1D Char14 = “Mark” and z1D Char 15 != NULL then notify.

Might be able to do something like that.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of jayesh panchal
Sent: Tuesday, July 18, 2017 1:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to send the Incident Work log, Status ...etc updates to 
thirdpart via web service?

**
Hi Abhi,

It is possible but you need to push the incident status along with worklog 
update in HPD:WorkLog.
So as soon as activelink push worklog entry to HPD:Worklog, You just need to 
pass Status in a custom field.

After that you can map it in WebService SetField action in filter.

Regards,
Jayesh

Sent from my Windows 10 phone

From: Abhi$hek
Sent: 18 July 2017 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to send the Incident Work log, Status ...etc updates to 
thirdpart via web service?

**
Can we achieve it with the help of single filter only so as to accommodate both 
status as well as worklog update towards third party.

On 18-Jul-2017 8:06 AM, "Suresh Loganathan" 
> wrote:
**
Hello Abishek,

Can you please create a 2 filter based on the 3rd party wsdl. One filter 
related to HPD:HELP DESK and another one for HPD:WORK LOG.

Regards,
Suresh L

On 17 Jul 2017 6:24 p.m., "Abhishek Anand" 
> wrote:
Hi Experts,

Please could you assist in designing the flow for below scenario in Remedy 
8.1.02:-

How to send the Incident Work log, Status ...etc updates to third part via web 
service?

Early response will be highly appreciated.

Cheers,
AA.

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How to send the Incident Work log, Status ...etc updates to thirdpart via web service?

[Abhishek Anand]

Thanks for your kind response.

But both Status & Work log updates are not interdependent means that Status 
update can happen anytime no matter Work log updated or not & vice versa.

So HPD:Worklog form can suffice the requirement for the Work log update.
And Status update can be send with the help of the Get List operation from the 
custom form.please suggest on it?

Cheers,
AA

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How to send the Incident Work log, Status ...etc updates to thirdpart via web service?

[jayesh panchal]

Hi Abhi, 

It is possible but you need to push the incident status along with worklog 
update in HPD:WorkLog.
So as soon as activelink push worklog entry to HPD:Worklog, You just need to 
pass Status in a custom field.

After that you can map it in WebService SetField action in filter.

Regards,
Jayesh

Sent from my Windows 10 phone

From: Abhi$hek
Sent: 18 July 2017 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to send the Incident Work log, Status ...etc updates to 
thirdpart via web service?

** 
Can we achieve it with the help of single filter only so as to accommodate both 
status as well as worklog update towards third party.

On 18-Jul-2017 8:06 AM, "Suresh Loganathan"  wrote:
** 
Hello Abishek,

Can you please create a 2 filter based on the 3rd party wsdl. One filter 
related to HPD:HELP DESK and another one for HPD:WORK LOG.

Regards,
Suresh L

On 17 Jul 2017 6:24 p.m., "Abhishek Anand"  wrote:
Hi Experts,

Please could you assist in designing the flow for below scenario in Remedy 
8.1.02:-

How to send the Incident Work log, Status ...etc updates to third part via web 
service?

Early response will be highly appreciated.

Cheers,
AA.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"