Re: Incident Target date
Hi, It is used to record the Target Resolution date for the Incident - not related to any of the sub systems including SLM. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 22 April 2013 15:53 To: arslist@ARSLIST.ORG Subject: Incident Target date ** Hi All, In the Incident (HPD:HelpDesk) form what is the Target date field used to capture and display. OTB this is a column in the Incident Console. Thought maybe this was the next SLA target date. I have response and resolution SLA's set up but this field is always blank. If this is how it is intended, maybe there is some workflow that needs to be turned on either in the HPD:Help Desk or SLA Measurement form. Any ideas greatly appreciated. ITSM 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" <>
Re: Incident Target date
So this is just a standalone field that could be used to manually include a target date? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, April 22, 2013 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Target date ** Hi, It is used to record the Target Resolution date for the Incident - not related to any of the sub systems including SLM. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 22 April 2013 15:53 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Incident Target date ** Hi All, In the Incident (HPD:HelpDesk) form what is the Target date field used to capture and display. OTB this is a column in the Incident Console. Thought maybe this was the next SLA target date. I have response and resolution SLA's set up but this field is always blank. If this is how it is intended, maybe there is some workflow that needs to be turned on either in the HPD:Help Desk or SLA Measurement form. Any ideas greatly appreciated. ITSM 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE3F48.99F10DB0] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" <>
Re: Incident Target date
In application administration console you can configure goal types on the custom configuration tab. One of the options to select when configuring a goal type is incident estimated resolution tracking. Select that option and the target date will auto populate. It doesn't happen right away. There is an escalation that fires like every 5 mins to set the target date. Kevin Date: Mon, 22 Apr 2013 10:52:50 -0400 From: mbritt...@navisite.com Subject: Incident Target date To: arslist@ARSLIST.ORG ** Hi All, In the Incident (HPD:HelpDesk) form what is the Target date field used to capture and display. OTB this is a column in the Incident Console. Thought maybe this was the next SLA target date. I have response and resolution SLA’s set up but this field is always blank. If this is how it is intended, maybe there is some workflow that needs to be turned on either in the HPD:Help Desk or SLA Measurement form. Any ideas greatly appreciated. ITSM 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" <>
Re: Incident Target date
The Target date filed gets populated with the Filter SLM:Measurement:ERD:UpdatedSQL The target date gets populated only if SVTS, which are configured after ticking "Incident Estimated Resolution Tracking" in Goal Type , get attached to the incident Checking or unchecking of "Incident Estimated Resolution Tracking" while configuring goal type does not merely resulted into population of target date . In other word to populate the target date flow should be as below Check the "Incident Estimated Resolution Tracking" for incident goal i.e. resolution or resosponse Create the Service Target Attach above created service target to the incident . When incident get breached or Met , the Targets date field gets populated Pallavi On Mon, Apr 22, 2013 at 8:54 PM, Kevin Shaffer wrote: > ** > In application administration console you can configure goal types on the > custom configuration tab. One of the options to select when configuring a > goal type is incident estimated resolution tracking. Select that option > and the target date will auto populate. It doesn't happen right away. There > is an escalation that fires like every 5 mins to set the target date. > > Kevin > > -- > Date: Mon, 22 Apr 2013 10:52:50 -0400 > From: mbritt...@navisite.com > Subject: Incident Target date > To: arslist@ARSLIST.ORG > > > ** > > Hi All, > > > > In the Incident (HPD:HelpDesk) form what is the Target date field used to > capture and display. OTB this is a column in the Incident Console. Thought > maybe this was the next SLA target date. I have response and resolution > SLA’s set up but this field is always blank. If this is how it is intended, > maybe there is some workflow that needs to be turned on either in the > HPD:Help Desk or SLA Measurement form. Any ideas greatly appreciated. > > > > ITSM 7.6.04 SP3 > > > > Mark > > > > *Mark Brittain* > > Remedy Developer > > ITILv3 Foundation > > *NaviSite – **A Time Warner Cable Company*** > > mbritt...@navisite.com > > Office: 315-453-2912 x5335 > > Mobile: 315-882.5360 > > [image: email-Logo-031813] > > > > -- > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
