Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc)
I'm able to get in through IE Have you tried In Internet Explorer Tools Internet Options Security Tab Internet Custom Options Enable ActiveX controls and plug-ins Or make http://support.bmc.com/ a trusted site -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Friday, February 01, 2008 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc) I'm not having any problems in those areas. I have in the past, so I started using Mozilla Firefox instead of IE. You could try that. From: Action Request System discussion list(ARSList) on behalf of Lammey, Peter A. Sent: Fri 2/1/2008 10:36 AM To: arslist@ARSLIST.ORG Subject: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc) ** Ive been trying to login to the BMC Support website trying to lookup something in the Knowledge base (on www.bmc.com file://www.bmc.com/ ) but I keep getting a Caught exception error. Looks like they need to restart their Mid Tier server that hosts everything from Knowledge Base to Ticket submits. Is anyone else getting errors as well? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc)
I'm not having any problems in those areas. I have in the past, so I started using Mozilla Firefox instead of IE. You could try that. From: Action Request System discussion list(ARSList) on behalf of Lammey, Peter A. Sent: Fri 2/1/2008 10:36 AM To: arslist@ARSLIST.ORG Subject: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc) ** Ive been trying to login to the BMC Support website trying to lookup something in the Knowledge base (on www.bmc.com file://www.bmc.com/ ) but I keep getting a Caught exception error. Looks like they need to restart their Mid Tier server that hosts everything from Knowledge Base to Ticket submits. Is anyone else getting errors as well? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc)
It seems to be working now. I must have jumped on the site when they were restarting it or something. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Klein, Michael (CONTR) Sent: Friday, February 01, 2008 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc) I'm able to get in through IE Have you tried In Internet Explorer Tools Internet Options Security Tab Internet Custom Options Enable ActiveX controls and plug-ins Or make http://support.bmc.com/ a trusted site -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Friday, February 01, 2008 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc) I'm not having any problems in those areas. I have in the past, so I started using Mozilla Firefox instead of IE. You could try that. From: Action Request System discussion list(ARSList) on behalf of Lammey, Peter A. Sent: Fri 2/1/2008 10:36 AM To: arslist@ARSLIST.ORG Subject: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc) ** Ive been trying to login to the BMC Support website trying to lookup something in the Knowledge base (on www.bmc.com file://www.bmc.com/ ) but I keep getting a Caught exception error. Looks like they need to restart their Mid Tier server that hosts everything from Knowledge Base to Ticket submits. Is anyone else getting errors as well? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
