Re: Issues with outbound emails with Remedy 7.0.01
Also, it is perfectly possible to supply a different from and reply-to address by using workflow. This way you will only need one outgoing mailbox. As Carey stated, each maibox starts its own thread, consuming resources on your server. The same is true for incoming e-mail, if you would forward the emails to one mailbox (with a .forward or alike) you can separate out using workflow which e-mail belongs to which group. Of course this will need a re-design of your application. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 4/19/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: Neel, After recently reading EmailEngine-630.pdf for a few details about how it handles multi-threading it think there are a few possible issues with your design. ( I have not reviewed the v7 EmailEngine docs, but I am also unaware of any major changes in it's design between the two versions.) [You might be ARS thread bare.] Given 100-125 inbound processes. I would think that any single RPC would likely not have enough threads to support all of them at the same time. [ Although I am not finding a max number of threads for a private RPC at the moment either... hum] So you really should have your polling intervals staggered such that they would minimize alignment of the polling processes with each other. ( How to do that with 100 inbound processes is beyond my time to calculate. However you likely need to alter the unit of the interval from minutes to seconds to even have a shot at such a configuration. ) [You might be RAM starved.] Given 100-125 inbound and outbound processes you might need to give your Email engine more ram at startup. [ You might need to tune your Engine.] The following might all have independent value for you to evaluate for your environment. com.remedy.arsys.emaildaemon..RPC com.remedy.arsys.emaildaemon.MailboxPollingUnitIsMinutes com.remedy.arsys.emaildaemon.Monitor com.remedy.arsys.emaildaemon.OutgoingConnectionRecycleSize com.remedy.arsys.emaildaemon.IncomingMessagesQueueSize com.remedy.arsys.emaildaemon.SendEmailSetSize ( and maybe other settings too ) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 4/18/07, SUBSCRIBE arslist Neel <[EMAIL PROTECTED]> wrote: > ** > > > > Hi Susan, > > > > We have a packaged application on top of remedy 7.0 and we have different companies and within those companies we have operational units and within them we have support-groups. Each support-group has a unique mailbox (inbound and outbound). The application is being used in many countries and so on and over half of the emails are for agents (notifications and reminders) and then there are emails between agents and customers as well. > > > > Yes, we have that many configuration records. > > > > Thank you, > > Neel Gautam > Accenture - Chicago Delivery Centre > Office: 312-693-7279 Mobile: 630-440-6335 > MSN: [EMAIL PROTECTED] AIM: neelgautam > > Core Values: > Stewardship > Best People > Client Value Creation > One Global Network > Respect for the Individual > Integrity > On 4/18/07, SUBSCRIBE arslist Neel <[EMAIL PROTECTED]> wrote: > > ** > Hello everybody, > > Outbound emails seem to be working. However, it's rather random. We have about 100-125 or so outbound mailboxes with polling interval of 15 minutes and every hour 1500 or so emails are going out. Now, sometimes, emails take REALLY long time to go out and waiting in the queue with status = "YES". > > > > Also, it's not that outbound email is not working at all. It is definitely working but it's rather random. Some emails gets sent within 15 minutes while some emails just stay in queue (there is no error, even in the log). Any guesses as to why this could be happening? > > Thank you, > > Neel Gautam > Accenture - Chicago Delivery Centre > Office: 312-693-7279 Mobile: 630-440-6335 > MSN: [EMAIL PROTECTED] AIM: neelgautam > Core Values: > Stewardship > Best People > Client Value Creation > One Global Network > Respect for the Individual > Integrity ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Issues with outbound emails with Remedy 7.0.01
Neel, After recently reading EmailEngine-630.pdf for a few details about how it handles multi-threading it think there are a few possible issues with your design. ( I have not reviewed the v7 EmailEngine docs, but I am also unaware of any major changes in it's design between the two versions.) [You might be ARS thread bare.] Given 100-125 inbound processes. I would think that any single RPC would likely not have enough threads to support all of them at the same time. [ Although I am not finding a max number of threads for a private RPC at the moment either... hum] So you really should have your polling intervals staggered such that they would minimize alignment of the polling processes with each other. ( How to do that with 100 inbound processes is beyond my time to calculate. However you likely need to alter the unit of the interval from minutes to seconds to even have a shot at such a configuration. ) [You might be RAM starved.] Given 100-125 inbound and outbound processes you might need to give your Email engine more ram at startup. [ You might need to tune your Engine.] The following might all have independent value for you to evaluate for your environment. com.remedy.arsys.emaildaemon..RPC com.remedy.arsys.emaildaemon.MailboxPollingUnitIsMinutes com.remedy.arsys.emaildaemon.Monitor com.remedy.arsys.emaildaemon.OutgoingConnectionRecycleSize com.remedy.arsys.emaildaemon.IncomingMessagesQueueSize com.remedy.arsys.emaildaemon.SendEmailSetSize ( and maybe other settings too ) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 4/18/07, SUBSCRIBE arslist Neel <[EMAIL PROTECTED]> wrote: ** Hi Susan, We have a packaged application on top of remedy 7.0 and we have different companies and within those companies we have operational units and within them we have support-groups. Each support-group has a unique mailbox (inbound and outbound). The application is being used in many countries and so on and over half of the emails are for agents (notifications and reminders) and then there are emails between agents and customers as well. Yes, we have that many configuration records. Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship Best People Client Value Creation One Global Network Respect for the Individual Integrity On 4/18/07, SUBSCRIBE arslist Neel <[EMAIL PROTECTED]> wrote: ** Hello everybody, Outbound emails seem to be working. However, it's rather random. We have about 100-125 or so outbound mailboxes with polling interval of 15 minutes and every hour 1500 or so emails are going out. Now, sometimes, emails take REALLY long time to go out and waiting in the queue with status = "YES". Also, it's not that outbound email is not working at all. It is definitely working but it's rather random. Some emails gets sent within 15 minutes while some emails just stay in queue (there is no error, even in the log). Any guesses as to why this could be happening? Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship Best People Client Value Creation One Global Network Respect for the Individual Integrity ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Issues with outbound emails with Remedy 7.0.01
Hi Susan, We have a packaged application on top of remedy 7.0 and we have different companies and within those companies we have operational units and within them we have support-groups. Each support-group has a unique mailbox (inbound and outbound). The application is being used in many countries and so on and over half of the emails are for agents (notifications and reminders) and then there are emails between agents and customers as well. Yes, we have that many configuration records. Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, April 18, 2007 5:19 PM To: arslist@ARSLIST.ORG Subject: Re: Issues with outbound emails with Remedy 7.0.01 ** Hi Neel, Could you describe a bit what your company does to generate that many emails please. So many outbound mailboxes, you have that many configuration records? Thanks, Susan On 4/18/07, SUBSCRIBE arslist Neel <[EMAIL PROTECTED]> wrote: ** Hello everybody, Outbound emails seem to be working. However, it's rather random. We have about 100-125 or so outbound mailboxes with polling interval of 15 minutes and every hour 1500 or so emails are going out. Now, sometimes, emails take REALLY long time to go out and waiting in the queue with status = "YES". Also, it's not that outbound email is not working at all. It is definitely working but it's rather random. Some emails gets sent within 15 minutes while some emails just stay in queue (there is no error, even in the log). Any guesses as to why this could be happening? Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Issues with outbound emails with Remedy 7.0.01
Hi Neel, Could you describe a bit what your company does to generate that many emails please. So many outbound mailboxes, you have that many configuration records? Thanks, Susan On 4/18/07, SUBSCRIBE arslist Neel <[EMAIL PROTECTED]> wrote: ** Hello everybody, Outbound emails seem to be working. However, it's rather random. We have about 100-125 or so outbound mailboxes with polling interval of 15 minutes and every hour 1500 or so emails are going out. Now, sometimes, emails take REALLY long time to go out and waiting in the queue with status = "YES". Also, it's not that outbound email is not working at all. It is definitely working but it's rather random. Some emails gets sent within 15 minutes while some emails just stay in queue (there is no error, even in the log). Any guesses as to why this could be happening? Thank you, *Neel Gautam* Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
