Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64
I did build up a small server for testing with 7.5 and itsm 7.6 on a notebook running win 2003 64 bit and it did work. The database was also local to that machine. I had no issues installing or getting it to run, other then the system only had 4 gig of ram. I just needed to strip it down and take my notebook back, Good luck, Howard On Mon, May 24, 2010 at 5:59 PM, Jason Bess wrote: > I added the -t option but didn't see any additional log files. > > Not sure what you mean by a core file. > > > > > On Thu, 20 May 2010 17:17:22 +0100, Danny Kellett > wrote: > > >If you put -t in the armonitor.conf after the arserver then it creates a > >startup log in the bin dir. It may have something in there or indicate > where > >it is crashing. > > > >Is it creating a core file? If so you can pstat the core file > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64
Did you put the -t as the first parameter in the armonitor file? It should create log files in the bin directory. What OS is your AR Server running on? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Bess Sent: 24 May 2010 22:59 To: arslist@ARSLIST.ORG Subject: Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64 I added the -t option but didn't see any additional log files. Not sure what you mean by a core file. On Thu, 20 May 2010 17:17:22 +0100, Danny Kellett wrote: >If you put -t in the armonitor.conf after the arserver then it creates a >startup log in the bin dir. It may have something in there or indicate where >it is crashing. > >Is it creating a core file? If so you can pstat the core file > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64
I added the -t option but didn't see any additional log files. Not sure what you mean by a core file. On Thu, 20 May 2010 17:17:22 +0100, Danny Kellett wrote: >If you put -t in the armonitor.conf after the arserver then it creates a >startup log in the bin dir. It may have something in there or indicate where >it is crashing. > >Is it creating a core file? If so you can pstat the core file > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64
Hi Tim, Since this server is only for Remedy 32bit we only installed 32bit Java There were a few rik errors in the install logs, the install hung on the final server restart and the administration console plug-ins were not working (sounds consistent with java issues) after manually starting ARS. I ripped out everything ARS and started with patch 1 -> 3 -> 4 successfully without changing anything else. Jason On Thu, May 20, 2010 at 7:21 AM, Hulmes, Timothy W Mr CTR US USA < timothy.hul...@us.army.mil> wrote: > Jason, > > When you try and start the service do you get any error in the server > event logs? > > We have successfully implemented ARS 7.5 Patch 4 on a Windows 2003 64 > bit server. > Make sure you install a 32bit version of Java. > The only thing that was out of the normal install procedure was we had > to make sure that the install pointed to the 32Bit Java. > > Tim > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Daniel Condrea > Sent: Thursday, May 20, 2010 1:20 AM > To: arslist@ARSLIST.ORG > Subject: Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64 > > The only CERTAIN thing in this world is TAXES and DEATH. > > I am not the author. ::) > > Daniel > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Jason Bess > Sent: Wednesday, May 19, 2010 8:24 PM > To: arslist@ARSLIST.ORG > Subject: Need confirmation that ARS 7.5 will run on Windows 2003 x64 > > If anybody has run into this problem and knows how to fix it, that would > be awesome. At the very least, what additional steps did you have to do > to install ARS on a 64bit system? > > Environment > App Server - Windows 2003 64bit - hardened by security team DB Server - > Windows 2003 64bit with MS SQL 2008 - hardened by security team > > I'm trying to do a base install of Remedy 7.5 patch 4. The installer > creates the database tables, the arsystem directory, registry entries, > and BMC ARS service. Then it can't start the service to finish the > install. > > Trying to manually start the service generates the following error... > Windows could not start the BMC Remedy action Request System Server on > Local Computer. For more information, review the system Event Log. If > this is a non-Microsoft service, contact the service vendor, and refer > to service-specific error code 1064. > > > Trying to manually execute arserver.exe generates this error... > The application failed to initialize properly (0xc005). Click on OK > to terminate the application. > > > I've installed Remedy many times, but this is the first on a 64bit > system. > So I don't know if the problem is something I'm missing with 64bit or > part > of the system lockdown settings done by the security team. > > > Thanks for any help > Jason > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > * > This message and any attachments (the "message") are confidential and > intended solely for the addressees. > Any unauthorised use or dissemination is prohibited. > Messages are susceptible to alteration. > France Telecom Group shall not be liable for the message if altered, > changed or falsified. > If you are not the intended addressee of this message, please cancel it > immediately and inform the sender. > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64
If you put -t in the armonitor.conf after the arserver then it creates a startup log in the bin dir. It may have something in there or indicate where it is crashing. Is it creating a core file? If so you can pstat the core file -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Bess Sent: 20 May 2010 20:03 To: arslist@ARSLIST.ORG Subject: Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64 We're using 32bit Java. The only entry that shows in the Windows events logs is an Application event for armonitor. 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) : The Server process terminated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64
We're using 32bit Java. The only entry that shows in the Windows events logs is an Application event for armonitor. 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) : The Server process terminated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64
Jason, When you try and start the service do you get any error in the server event logs? We have successfully implemented ARS 7.5 Patch 4 on a Windows 2003 64 bit server. Make sure you install a 32bit version of Java. The only thing that was out of the normal install procedure was we had to make sure that the install pointed to the 32Bit Java. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Condrea Sent: Thursday, May 20, 2010 1:20 AM To: arslist@ARSLIST.ORG Subject: Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64 The only CERTAIN thing in this world is TAXES and DEATH. I am not the author. ::) Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Bess Sent: Wednesday, May 19, 2010 8:24 PM To: arslist@ARSLIST.ORG Subject: Need confirmation that ARS 7.5 will run on Windows 2003 x64 If anybody has run into this problem and knows how to fix it, that would be awesome. At the very least, what additional steps did you have to do to install ARS on a 64bit system? Environment App Server - Windows 2003 64bit - hardened by security team DB Server - Windows 2003 64bit with MS SQL 2008 - hardened by security team I'm trying to do a base install of Remedy 7.5 patch 4. The installer creates the database tables, the arsystem directory, registry entries, and BMC ARS service. Then it can't start the service to finish the install. Trying to manually start the service generates the following error... Windows could not start the BMC Remedy action Request System Server on Local Computer. For more information, review the system Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1064. Trying to manually execute arserver.exe generates this error... The application failed to initialize properly (0xc005). Click on OK to terminate the application. I've installed Remedy many times, but this is the first on a 64bit system. So I don't know if the problem is something I'm missing with 64bit or part of the system lockdown settings done by the security team. Thanks for any help Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" * This message and any attachments (the "message") are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64
The only CERTAIN thing in this world is TAXES and DEATH. I am not the author. ::) Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Bess Sent: Wednesday, May 19, 2010 8:24 PM To: arslist@ARSLIST.ORG Subject: Need confirmation that ARS 7.5 will run on Windows 2003 x64 If anybody has run into this problem and knows how to fix it, that would be awesome. At the very least, what additional steps did you have to do to install ARS on a 64bit system? Environment App Server - Windows 2003 64bit - hardened by security team DB Server - Windows 2003 64bit with MS SQL 2008 - hardened by security team I'm trying to do a base install of Remedy 7.5 patch 4. The installer creates the database tables, the arsystem directory, registry entries, and BMC ARS service. Then it can't start the service to finish the install. Trying to manually start the service generates the following error... Windows could not start the BMC Remedy action Request System Server on Local Computer. For more information, review the system Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1064. Trying to manually execute arserver.exe generates this error... The application failed to initialize properly (0xc005). Click on OK to terminate the application. I've installed Remedy many times, but this is the first on a 64bit system. So I don't know if the problem is something I'm missing with 64bit or part of the system lockdown settings done by the security team. Thanks for any help Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" * This message and any attachments (the "message") are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64
I have also had (different) issues using 7.5 p4 for a fresh install. This was on Windows 2008 64bit. I end up installing patch 1 since I had successfully done fresh installs with it in the past. Then we went to patch 3 and finally patch 4. I am thinking what you are seeing most likely related to the hardening but it might be worth a shot to start with p1. Jason On Wed, May 19, 2010 at 10:24 AM, Jason Bess wrote: > If anybody has run into this problem and knows how to fix it, that would be > awesome. At the very least, what additional steps did you have to do to > install ARS on a 64bit system? > > Environment > App Server - Windows 2003 64bit - hardened by security team > DB Server - Windows 2003 64bit with MS SQL 2008 - hardened by security team > > I'm trying to do a base install of Remedy 7.5 patch 4. The installer > creates the database tables, the arsystem directory, registry entries, and > BMC ARS service. Then it can't start the service to finish the install. > > Trying to manually start the service generates the following error... > Windows could not start the BMC Remedy action Request System Server on > Local Computer. For more information, review the system Event Log. If this > is a non-Microsoft service, contact the service vendor, and refer to > service-specific error code 1064. > > > Trying to manually execute arserver.exe generates this error... > The application failed to initialize properly (0xc005). Click on OK to > terminate the application. > > > I've installed Remedy many times, but this is the first on a 64bit system. > So I don't know if the problem is something I'm missing with 64bit or part > of the system lockdown settings done by the security team. > > > Thanks for any help > Jason > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64
Jason, I saw that error on a 32-bit Win2k3 system installation. The problem had to do with a group domain policy that prevented the domain from caching the server name or something. To test that, see if you can start the service if the machine is disconnected from the domain. If so, that's it. Your Windows admins got a little overzealous in their security settings, and should be able to address it easily. Rick On Wed, May 19, 2010 at 10:24 AM, Jason Bess wrote: > If anybody has run into this problem and knows how to fix it, that would be > awesome. At the very least, what additional steps did you have to do to > install ARS on a 64bit system? > > Environment > App Server - Windows 2003 64bit - hardened by security team > DB Server - Windows 2003 64bit with MS SQL 2008 - hardened by security team > > I'm trying to do a base install of Remedy 7.5 patch 4. The installer > creates the database tables, the arsystem directory, registry entries, and > BMC ARS service. Then it can't start the service to finish the install. > > Trying to manually start the service generates the following error... > Windows could not start the BMC Remedy action Request System Server on > Local Computer. For more information, review the system Event Log. If this > is a non-Microsoft service, contact the service vendor, and refer to > service-specific error code 1064. > > > Trying to manually execute arserver.exe generates this error... > The application failed to initialize properly (0xc005). Click on OK to > terminate the application. > > > I've installed Remedy many times, but this is the first on a 64bit system. > So I don't know if the problem is something I'm missing with 64bit or part > of the system lockdown settings done by the security team. > > > Thanks for any help > Jason > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64
The Windows version of ARS is a 32 bit application and requires 32 bit database clients to connect to the database (the installer uses JDBC rather than the native db client). Double check that you have the 32 bit db client files on the arserver machine. Also try the -t option on the arserver.exe line in armonitor.cfg to get the startup log which may give you a clue as to exactly where it's failing. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Bess Sent: 19 May 2010 18:24 To: arslist@ARSLIST.ORG Subject: Need confirmation that ARS 7.5 will run on Windows 2003 x64 If anybody has run into this problem and knows how to fix it, that would be awesome. At the very least, what additional steps did you have to do to install ARS on a 64bit system? Environment App Server - Windows 2003 64bit - hardened by security team DB Server - Windows 2003 64bit with MS SQL 2008 - hardened by security team I'm trying to do a base install of Remedy 7.5 patch 4. The installer creates the database tables, the arsystem directory, registry entries, and BMC ARS service. Then it can't start the service to finish the install. Trying to manually start the service generates the following error... Windows could not start the BMC Remedy action Request System Server on Local Computer. For more information, review the system Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1064. Trying to manually execute arserver.exe generates this error... The application failed to initialize properly (0xc005). Click on OK to terminate the application. I've installed Remedy many times, but this is the first on a 64bit system. So I don't know if the problem is something I'm missing with 64bit or part of the system lockdown settings done by the security team. Thanks for any help Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
