Re: Notification Preferences in 7
Has anyone experimented with setting all of the System Default records to (clear) rather than None, Alert, or Email?? The text on NTE:CFG-Notification Events says that: By leaving the Remedy Notification Method (clear) the system will use the User Default That might be one way to give users more control without having to create custom notifications - if it really works... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Friday, February 15, 2008 11:54 AM > To: arslist@ARSLIST.ORG > Subject: Re: Notification Preferences in 7 > > Chris - open "NTE:CFG-Notification Events" and modify all the > "System Default" records and change the "Remedy Notification > Method" from "Alert" to Email. > > You can't do this via the People Form. > > Ty > > > On 2/15/08, Moore, Chris <[EMAIL PROTECTED]> wrote: > > ** > > > > > > Hey everyone > > > > > > > > When we set everyone up in the system, we set the default > notification > > to email. In each People record, email is selected as the default > > notification. > > > > > > > > However, in the Notification Preferences table, every > notification is > > set to Alert, and when I select them I can't modify them. > There must > > be a place to set it I can't find in the documentation... > > > > > > > > Thanks! > > > > Chris__Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" > > html___ > > __ > _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Notification Preferences in 7
Kevin's answer is what I was going to say. It is a "feature". A very special one too! I cannot say that I like it, but it is the way OOTB works. John Rosquist Windward - Original Message From: "Moore, Chris" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, February 15, 2008 12:20:58 PM Subject: Re: Notification Preferences in 7 ** Thanks! Did we do something wrong in setting up accounts? Or is this a “feature not a bug”? It seems odd that every user would be expected to have to do this kind of configuration. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Shaffer Sent: Friday, February 15, 2008 12:15 PM To: arslist@ARSLIST.ORG Subject: Re: Notification Preferences in 7 You either change the system default in the backend form (NTE:CFG-Notification Events) or you dont modify the system preference and each user creates their own preference. When sending out notifications Remedy will look for the user defined preferences first then the system defined ones. Date: Fri, 15 Feb 2008 12:10:35 -0500 From: [EMAIL PROTECTED] Subject: Notification Preferences in 7 To: arslist@ARSLIST.ORG ** Hey everyone When we set everyone up in the system, we set the default notification to email. In each People record, email is selected as the default notification. However, in the Notification Preferences table, every notification is set to Alert, and when I select them I can’t modify them. There must be a place to set it I can’t find in the documentation… Thanks! Chris __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Notification Preferences in 7
Chris - open "NTE:CFG-Notification Events" and modify all the "System Default" records and change the "Remedy Notification Method" from "Alert" to Email. You can't do this via the People Form. Ty On 2/15/08, Moore, Chris <[EMAIL PROTECTED]> wrote: > ** > > > Hey everyone > > > > When we set everyone up in the system, we set the default notification to > email. In each People record, email is selected as the default > notification. > > > > However, in the Notification Preferences table, every notification is set > to Alert, and when I select them I can't modify them. There must be a place > to set it I can't find in the documentation… > > > > Thanks! > > Chris__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Notification Preferences in 7
Thanks! Did we do something wrong in setting up accounts? Or is this a "feature not a bug"? It seems odd that every user would be expected to have to do this kind of configuration. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Shaffer Sent: Friday, February 15, 2008 12:15 PM To: arslist@ARSLIST.ORG Subject: Re: Notification Preferences in 7 You either change the system default in the backend form (NTE:CFG-Notification Events) or you dont modify the system preference and each user creates their own preference. When sending out notifications Remedy will look for the user defined preferences first then the system defined ones. Date: Fri, 15 Feb 2008 12:10:35 -0500 From: [EMAIL PROTECTED] Subject: Notification Preferences in 7 To: arslist@ARSLIST.ORG ** Hey everyone When we set everyone up in the system, we set the default notification to email. In each People record, email is selected as the default notification. However, in the Notification Preferences table, every notification is set to Alert, and when I select them I can't modify them. There must be a place to set it I can't find in the documentation... Thanks! Chris __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Notification Preferences in 7
You either change the system default in the backend form (NTE:CFG-Notification Events) or you dont modify the system preference and each user creates their own preference. When sending out notifications Remedy will look for the user defined preferences first then the system defined ones. Date: Fri, 15 Feb 2008 12:10:35 -0500From: [EMAIL PROTECTED]: Notification Preferences in 7To: [EMAIL PROTECTED] Hey everyone When we set everyone up in the system, we set the default notification to email. In each People record, email is selected as the default notification. However, in the Notification Preferences table, every notification is set to Alert, and when I select them I can’t modify them. There must be a place to set it I can’t find in the documentation… Thanks! Chris__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
