Re: OT: ARSLIST Signal-to-noise ratio
As I said, what defines ARSlist is not the communication interface, but its people. The quality and independence you can find here is far beyond the BMC Developer Network. El martes, 7 de agosto de 2012, Nathan Aker escribió: ** Jose, If you prefer a forum style interface, there is the BMC Developer Network already in place. https://communities.bmc.com/communities/community/bmcdn ** ** Many of us frequent both resources. Nate. ** ** *Nathan Aker* ITSM Solution Architect *McAfee, Inc.* _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage002.jpgimage004.jpgimage001.jpg
Re: OT: ARSLIST Signal-to-noise ratio
Sorry for the signature... My mobile app adds it automatically, And I don't know how to avoid it... 2012/8/7 Jose Huerta jose.hue...@sm2baleares.es As I said, what defines ARSlist is not the communication interface, but its people. The quality and independence you can find here is far beyond the BMC Developer Network. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio
The ARSlist has been email based for 20 years, because it is ideal for the purpose. Or at least, the use of email delivery of the discussion content is, As it is the method that can be received by the most number of people At work. Many are blocked from web sites etc. The arslist does have a searchable web based interface as well at www.arslist.com (www.arslist.org). Not the prettiest on the planet but it does work. You can post from there if you wish. I wrote a Remedy based system over ten years ago to provide all the functionality of listserv, but in the end it too was going to receive and send the email part as well. It was a surprisingly simple And straight forward app to create too. Seemed a whole lot easier not to maintain a custom app nonetheless. As someone mentioned BMC Communities exists as well. It is web based, and quite frankly I do not see it as an easier to use method. It does provide more focused discussions for a single area, for example what you were trying to do last week. All you have to know is precisely what part of the communities to post your question in. The ARSlist, and this will answer where you will go next, is also one spot for ALL Remedy related questions. There have been discussions For fifteen years on and off about should we have more than one list and split the discussions. Once again, my answer is always no: we are all good enough at what we do to filter out what we don’t need, and sometimes, most of the time, The Remedy world crosses lines from database, to ARsystem, to network, to OS, to ITSM code, to 3rd party apps, and if it isn’t all in one place, The flavour of the discussion gets lost. So, welcome to the first and the largest Remedy discussion group, with over five thousand end readers. Feel free to change your subscription to HTML based if you wish, mine is, because I have all the bandwidth I need and can. You will also note that I only include HTML or attachments when needed. Usually the Subject line is enough for the thread match up, so I have left your subject line in. Daniel p.s. and don’t get me started on what I think of blogs, or worse yet Twitter: the world in sound bites and out of context From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: August 6, 2012 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio snip Regards, Jose Huerta theremedyforit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio
Dan, You are not alone on your sentiments on blogs and twitter... Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: 07 August 2012 12:43 To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** The ARSlist has been email based for 20 years, because it is ideal for the purpose. Or at least, the use of email delivery of the discussion content is, As it is the method that can be received by the most number of people At work. Many are blocked from web sites etc. The arslist does have a searchable web based interface as well at www.arslist.comhttp://www.arslist.com (www.arslist.orghttp://www.arslist.org). Not the prettiest on the planet but it does work. You can post from there if you wish. I wrote a Remedy based system over ten years ago to provide all the functionality of listserv, but in the end it too was going to receive and send the email part as well. It was a surprisingly simple And straight forward app to create too. Seemed a whole lot easier not to maintain a custom app nonetheless. As someone mentioned BMC Communities exists as well. It is web based, and quite frankly I do not see it as an easier to use method. It does provide more focused discussions for a single area, for example what you were trying to do last week. All you have to know is precisely what part of the communities to post your question in. The ARSlist, and this will answer where you will go next, is also one spot for ALL Remedy related questions. There have been discussions For fifteen years on and off about should we have more than one list and split the discussions. Once again, my answer is always no: we are all good enough at what we do to filter out what we don’t need, and sometimes, most of the time, The Remedy world crosses lines from database, to ARsystem, to network, to OS, to ITSM code, to 3rd party apps, and if it isn’t all in one place, The flavour of the discussion gets lost. So, welcome to the first and the largest Remedy discussion group, with over five thousand end readers. Feel free to change your subscription to HTML based if you wish, mine is, because I have all the bandwidth I need and can. You will also note that I only include HTML or attachments when needed. Usually the Subject line is enough for the thread match up, so I have left your subject line in. Daniel p.s. and don’t get me started on what I think of blogs, or worse yet Twitter: the world in sound bites and out of context From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: August 6, 2012 5:42 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio snip Regards, Jose Huerta theremedyforit.comhttp://theremedyforit.com _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio
Jose, As Daniel mentioned...there have been efforts, and will continue to be efforts to move ARSList to forum (nabble anyone?), but as discussed, this IS the format for ARSList, and will likely stay that way. Many people (even yourself) utilize both the BMC Communities as well as ARSList. I find that, as you said, the list is the place with the most varied experience, and the most useful topics and responses...so I think I spend more time here than over at the communities...but I participate in both, so I would suggest participating where you want to participate, and not where you don't. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, August 06, 2012 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Hi Doug, First, Before beginning exposing my opinion, I want to state that the arslist is the most value Remedy resource for me at this time. Also, that the next is only my opinion and a constructive critic. I'm new to this community and I will try to do my best to follow the rules. Said this, I think that maybe Arslist is not on the best communication format available for sharing the knowledge. A community of 50 or 100 experts can be hold as an email group, but when the numbers go higher I think that web-based forums fit better for the purpose. Arslist is based on mail, and people apply on ARS list what they normally apply for the email. Than means the use of sophisticated signatures and include the complete reply of the previous email. You can teach people to not to do it, but it will last for a few days. This especially applies when people share their normal email account in ARSlist. I allways try to delete my corporate signature by my name and the address of my blog. But, sometimes I forget to do it, and the signature is sent. I will try to not to send it, but I surely know that sometimes I will forget and I will send it. About not including the reply: modern email software (Thunderbird, outlook, main web based like gmail, ...) organizes the emails in conversations, hiding the replied content. If you erase the copy of the original message, these software tend to fail identifying the conversation, disorganizing the mails. For me this is the highest SNR possible, since all conversations are messed. I know that this is a high load for ARSlist servers. Again it is difficult to train ARSlist users to not to do it, since they will have their email clients programmed to include the reply, because it is expected normally at e-mailing. Also, the use of formatted HTML text had became the standard nowadays. I can't change the configuration of my email client for each email. And this will surely apply for the most of the users. As I see the problem, the standard use of the e-mail is not well suited for the ARSlist, so I consider a mistake to use e-mail as the communication interface. Maybe it's time to consider moving to an independent forum. Also called ARSlist and managed by the same people who is managing ARSlist. The advantages of a forum are countless. Starting from the ability to moderate the conversations, create sticky content and organize the conversations in themes. Someone can tell: You are describing the BMC communities, ARSlist is different. No, ARSlist isn't about the communication interface, but about it's independence and people conforming it. Why do I have a independent blog when I can create it on BMC communities? Because I maintain myself independent and free. Again, please I try to help with my comment. I say it with my best intention, and I'm not trying to feed the troll. Don't matter the format ARSlist uses, I will continue to read it. Regards, Jose Huerta theremedyforit.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio
I would like to chime in here. Not all companies and Government Agencies will allow access to external sites like, Nabble, Twitter, Blogs, and so on. For example, if you happen to work for some US Government Agencies, like DOD, DOE, FBI, CIA, etc., most or all these types of sites are blocked for one reason or another and you have no access period. So I find the ability to receive ARSList emails as the best method of communication between fellow ARSList colleges to share ideas, concepts, seek assistance to find answers to pressing issues, etc. I have worked for, or contracted to, some of this kinds of companies and Government Agencies over my 18+ years of working with the Action Request System and the ARSList has been a great resource for me for over the years and would hate to lose that access to such a great community of support and inspiration. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, August 07, 2012 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio Jose, As Daniel mentioned...there have been efforts, and will continue to be efforts to move ARSList to forum (nabble anyone?), but as discussed, this IS the format for ARSList, and will likely stay that way. Many people (even yourself) utilize both the BMC Communities as well as ARSList. I find that, as you said, the list is the place with the most varied experience, and the most useful topics and responses...so I think I spend more time here than over at the communities...but I participate in both, so I would suggest participating where you want to participate, and not where you don't. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, August 06, 2012 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Hi Doug, First, Before beginning exposing my opinion, I want to state that the arslist is the most value Remedy resource for me at this time. Also, that the next is only my opinion and a constructive critic. I'm new to this community and I will try to do my best to follow the rules. Said this, I think that maybe Arslist is not on the best communication format available for sharing the knowledge. A community of 50 or 100 experts can be hold as an email group, but when the numbers go higher I think that web-based forums fit better for the purpose. Arslist is based on mail, and people apply on ARS list what they normally apply for the email. Than means the use of sophisticated signatures and include the complete reply of the previous email. You can teach people to not to do it, but it will last for a few days. This especially applies when people share their normal email account in ARSlist. I allways try to delete my corporate signature by my name and the address of my blog. But, sometimes I forget to do it, and the signature is sent. I will try to not to send it, but I surely know that sometimes I will forget and I will send it. About not including the reply: modern email software (Thunderbird, outlook, main web based like gmail, ...) organizes the emails in conversations, hiding the replied content. If you erase the copy of the original message, these software tend to fail identifying the conversation, disorganizing the mails. For me this is the highest SNR possible, since all conversations are messed. I know that this is a high load for ARSlist servers. Again it is difficult to train ARSlist users to not to do it, since they will have their email clients programmed to include the reply, because it is expected normally at e-mailing. Also, the use of formatted HTML text had became the standard nowadays. I can't change the configuration of my email client for each email. And this will surely apply for the most of the users. As I see the problem, the standard use of the e-mail is not well suited for the ARSlist, so I consider a mistake to use e-mail as the communication interface. Maybe it's time to consider moving
Re: OT: ARSLIST Signal-to-noise ratio
I'll add in as well... I tested out BMC communities last night for the first time... just to give it a shot. I love the interface and the functionality, but it takes longer. Email is more efficient. Of course, you can go have the argument about efficiency and effectiveness, but... for my money... it's still ARSlist. I think I'm becoming a grump about social media technology these days in general. I don't need to be buried in a sea of 128 character nuggets of shallow thoughtless garbage... but... I While we're ranting... I've been playing around with ServiceNow extensively. Let me say this. It's WAY harder to customize than Remedy, it has less functionality (I know that can be appealing to some)... and the interface is simply not more attractive or more user-friendly than 7.6.4. I know that BMC Remedy gets hammered all of the time, but I've got to give Doug M. the gang their kudos. ServiceNow is like Remedy Help Desk 4.0 without the simplicity of customization. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM http://www.northcraftanalytics.com Click on “View Demo” to see the product in action -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, August 07, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio I would like to chime in here. Not all companies and Government Agencies will allow access to external sites like, Nabble, Twitter, Blogs, and so on. For example, if you happen to work for some US Government Agencies, like DOD, DOE, FBI, CIA, etc., most or all these types of sites are blocked for one reason or another and you have no access period. So I find the ability to receive ARSList emails as the best method of communication between fellow ARSList colleges to share ideas, concepts, seek assistance to find answers to pressing issues, etc. I have worked for, or contracted to, some of this kinds of companies and Government Agencies over my 18+ years of working with the Action Request System and the ARSList has been a great resource for me for over the years and would hate to lose that access to such a great community of support and inspiration. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, August 07, 2012 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio Jose, As Daniel mentioned...there have been efforts, and will continue to be efforts to move ARSList to forum (nabble anyone?), but as discussed, this IS the format for ARSList, and will likely stay that way. Many people (even yourself) utilize both the BMC Communities as well as ARSList. I find that, as you said, the list is the place with the most varied experience, and the most useful topics and responses...so I think I spend more time here than over at the communities...but I participate in both, so I would suggest participating where you want to participate, and not where you don't. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, August 06, 2012 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Hi Doug, First, Before beginning exposing my opinion, I want to state that the arslist is the most value Remedy resource for me at this time. Also, that the next is only my opinion and a constructive critic. I'm new to this community and I will try to do my best to follow the rules. Said this, I think that maybe Arslist is not on the best communication format available for sharing the knowledge. A community of 50 or 100 experts can be hold as an email group, but when the numbers go higher I think that web-based forums fit better for the purpose. Arslist is based on mail, and people apply on ARS list what they normally apply
Re: OT: ARSLIST Signal-to-noise ratio
Just to clarify it, because seems that I didn't transmit the correct message. 1.- ARSlist is the best Remedy resource at this time. 2.- the difference between ARSlist and Developer network is not about technologies, but people. 3.- when I said about a change In the communication system, it doesn't mean that I don't accept the current system. And finally, I don't see the relationship between forums and blogs twitter. El martes, 7 de agosto de 2012, Lee Cullom escribió: I'll add in as well... I tested out BMC communities last night for the first time... just to give it a shot. I love the interface and the functionality, but it takes longer. Email is more efficient. Of course, you can go have the argument about efficiency and effectiveness, but... for my money... it's still ARSlist. I think I'm becoming a grump about social media technology these days in general. I don't need to be buried in a sea of 128 character nuggets of shallow thoughtless garbage... but... I While we're ranting... I've been playing around with ServiceNow extensively. Let me say this. It's WAY harder to customize than Remedy, it has less functionality (I know that can be appealing to some)... and the interface is simply not more attractive or more user-friendly than 7.6.4. I know that BMC Remedy gets hammered all of the time, but I've got to give Doug M. the gang their kudos. ServiceNow is like Remedy Help Desk 4.0 without the simplicity of customization. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com javascript:; Main - (678) 664-ITSM http://www.northcraftanalytics.com Click on “View Demo” to see the product in action -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, August 07, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio I would like to chime in here. Not all companies and Government Agencies will allow access to external sites like, Nabble, Twitter, Blogs, and so on. For example, if you happen to work for some US Government Agencies, like DOD, DOE, FBI, CIA, etc., most or all these types of sites are blocked for one reason or another and you have no access period. So I find the ability to receive ARSList emails as the best method of communication between fellow ARSList colleges to share ideas, concepts, seek assistance to find answers to pressing issues, etc. I have worked for, or contracted to, some of this kinds of companies and Government Agencies over my 18+ years of working with the Action Request System and the ARSList has been a great resource for me for over the years and would hate to lose that access to such a great community of support and inspiration. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, August 07, 2012 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio Jose, As Daniel mentioned...there have been efforts, and will continue to be efforts to move ARSList to forum (nabble anyone?), but as discussed, this IS the format for ARSList, and will likely stay that way. Many people (even yourself) utilize both the BMC Communities as well as ARSList. I find that, as you said, the list is the place with the most varied experience, and the most useful topics and responses...so I think I spend more time here than over at the communities...but I participate in both, so I would suggest participating where you want to participate, and not where you don't. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, August 06, 2012 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Hi Doug, First, Before beginning exposing my opinion, I want to state that the arslist is the most value Remedy
Re: OT: ARSLIST Signal-to-noise ratio
Forums, blogs, twitter and FaceBook are forms of communication. Some are better for some things than others. Some are ways to sell yourself to others. Forums and blogs have been used with the AR System/Remedy in the past. Some have been successful. Others come and go. The longest lasting is the email based AR System because it reaches out to so many and responsiveness associated with email. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Tuesday, August 07, 2012 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Just to clarify it, because seems that I didn't transmit the correct message. 1.- ARSlist is the best Remedy resource at this time. 2.- the difference between ARSlist and Developer network is not about technologies, but people. 3.- when I said about a change In the communication system, it doesn't mean that I don't accept the current system. And finally, I don't see the relationship between forums and blogs twitter. El martes, 7 de agosto de 2012, Lee Cullom escribió: I'll add in as well... I tested out BMC communities last night for the first time... just to give it a shot. I love the interface and the functionality, but it takes longer. Email is more efficient. Of course, you can go have the argument about efficiency and effectiveness, but... for my money... it's still ARSlist. I think I'm becoming a grump about social media technology these days in general. I don't need to be buried in a sea of 128 character nuggets of shallow thoughtless garbage... but... I While we're ranting... I've been playing around with ServiceNow extensively. Let me say this. It's WAY harder to customize than Remedy, it has less functionality (I know that can be appealing to some)... and the interface is simply not more attractive or more user-friendly than 7.6.4. I know that BMC Remedy gets hammered all of the time, but I've got to give Doug M. the gang their kudos. ServiceNow is like Remedy Help Desk 4.0 without the simplicity of customization. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.comjavascript:; Main - (678) 664-ITSM http://www.northcraftanalytics.com Click on View Demo to see the product in action -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, August 07, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio I would like to chime in here. Not all companies and Government Agencies will allow access to external sites like, Nabble, Twitter, Blogs, and so on. For example, if you happen to work for some US Government Agencies, like DOD, DOE, FBI, CIA, etc., most or all these types of sites are blocked for one reason or another and you have no access period. So I find the ability to receive ARSList emails as the best method of communication between fellow ARSList colleges to share ideas, concepts, seek assistance to find answers to pressing issues, etc. I have worked for, or contracted to, some of this kinds of companies and Government Agencies over my 18+ years of working with the Action Request System and the ARSList has been a great resource for me for over the years and would hate to lose that access to such a great community of support and inspiration. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, August 07, 2012 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio Jose, As Daniel mentioned...there have been efforts, and will continue to be efforts to move ARSList to forum (nabble anyone?), but as discussed, this IS the format for ARSList, and will likely stay that way. Many people (even yourself) utilize both the BMC Communities as well as ARSList. I find that, as you said, the list
Re: OT: ARSLIST Signal-to-noise ratio
Sigh. That should have been The longest lasting is the email based ARS List Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Tuesday, August 07, 2012 11:39 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Forums, blogs, twitter and FaceBook are forms of communication. Some are better for some things than others. Some are ways to sell yourself to others. Forums and blogs have been used with the AR System/Remedy in the past. Some have been successful. Others come and go. The longest lasting is the email based AR System because it reaches out to so many and responsiveness associated with email. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Tuesday, August 07, 2012 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Just to clarify it, because seems that I didn't transmit the correct message. 1.- ARSlist is the best Remedy resource at this time. 2.- the difference between ARSlist and Developer network is not about technologies, but people. 3.- when I said about a change In the communication system, it doesn't mean that I don't accept the current system. And finally, I don't see the relationship between forums and blogs twitter. El martes, 7 de agosto de 2012, Lee Cullom escribió: I'll add in as well... I tested out BMC communities last night for the first time... just to give it a shot. I love the interface and the functionality, but it takes longer. Email is more efficient. Of course, you can go have the argument about efficiency and effectiveness, but... for my money... it's still ARSlist. I think I'm becoming a grump about social media technology these days in general. I don't need to be buried in a sea of 128 character nuggets of shallow thoughtless garbage... but... I While we're ranting... I've been playing around with ServiceNow extensively. Let me say this. It's WAY harder to customize than Remedy, it has less functionality (I know that can be appealing to some)... and the interface is simply not more attractive or more user-friendly than 7.6.4. I know that BMC Remedy gets hammered all of the time, but I've got to give Doug M. the gang their kudos. ServiceNow is like Remedy Help Desk 4.0 without the simplicity of customization. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.comjavascript:; Main - (678) 664-ITSM http://www.northcraftanalytics.com Click on View Demo to see the product in action -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, August 07, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio I would like to chime in here. Not all companies and Government Agencies will allow access to external sites like, Nabble, Twitter, Blogs, and so on. For example, if you happen to work for some US Government Agencies, like DOD, DOE, FBI, CIA, etc., most or all these types of sites are blocked for one reason or another and you have no access period. So I find the ability to receive ARSList emails as the best method of communication between fellow ARSList colleges to share ideas, concepts, seek assistance to find answers to pressing issues, etc. I have worked for, or contracted to, some of this kinds of companies and Government Agencies over my 18+ years of working with the Action Request System and the ARSList has been a great resource for me for over the years and would hate to lose that access to such a great community of support and inspiration. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, August 07, 2012 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal
Re: OT: ARSLIST Signal-to-noise ratio
Hi, wasn't going to jump in here, but as it has been mentioned a couple of times I feel I needed to say something (as a user of both). 1.- ARSlist is the best Remedy resource at this time. 2. the difference between ARSlist and Developer network is not about technologies, but people. Jose - I believe the above is a personal opinion in regards to peoples abilities and the resource you use. I think you will find that there are a number of BMC employees that primarily use the BMC Communities only as this is what BMC promotes internally. These are specialists into the various BMC products, and some of the top resources for those products e.g. BMC Atrium Orchestrator, ADDM, etc. These people, myself included, moderate the discussions and there is a push by BMC to improve the quality provided by this resource as they recognise that it has been out of control in the beginning. I see there are quality resources in both mediums - this is the value for everyone, having more than one medium available to find information - something every good developer/admin/etc realises, to use multiple sources. I see ARSList as the Master resource having been around longer, and the BMC Communities as the New player. As other people have mentioned, there are benefits of both - to do with security, speed, ease of use, etc. I know some customers I have been to do not allow external email access thus limiting ARSList, and others that do and block BMC Communities. I will however mention the one value I see of BMC Communities over ARSList is that there is the ability to download/upload documents (and that is technology related). I like and use both, and believe that both should be resource tools in everyone's kit to get the best information (again, this is my opinion). Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
Jose said: “And finally, I don't see the relationship between forums and blogs twitter.” Begin|Rant Claire says I don’t see the relationship between the ARSList and Forums, blogs and Twitter. But you do feel the need to include the entire thread you replied to including your graphics - sometimes several times! I’ve been out of the office. Enjoying my first block of days off since getting things ready for the go-live of ITSM 7.6.04, so I have been quiet on these things for a while. I used to send out the FAQ, then Dan started sending out something to people as they joined the list, so I stopped. The thing that bothers me most is screen shots and all the little icons that people include in the email. The worst are the animated .sig files! Outlook provides you the opportunity to decide what type of text you want to use when sending an email. I prefer to use plain text when sending an email to the list unless I need to highlight something specific. A plain text email or one without a lot of attachments is about 8 to 15 kb. All those silly icons and screen shots add up. I have had to delete threads because they have grown to larger proportions than I can save on the drive I save these things to. I don’t need to or want to contact most of the people on this professional list via facebook or twitter. Neither of them are professional forums. I do communicate with a few people, strictly socially via G+. For the most part if I have not met someone in person or have not communicated with them extensively over the years, I don't do the LinkedIn thing with them. Blogs in some cases are like vanity license plates. This is a professional list, why not stick to professional forums. If you want someone to connect with you via “Social Media”, send them a private email. I’ve been on this list since 1998 and this comes up at least a couple of times a year! Social Media is not necessarily a good thing! End|Rant -- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Tuesday, August 07, 2012 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Just to clarify it, because seems that I didn't transmit the correct message. 1.- ARSlist is the best Remedy resource at this time. 2.- the difference between ARSlist and Developer network is not about technologies, but people. 3.- when I said about a change In the communication system, it doesn't mean that I don't accept the current system. And finally, I don't see the relationship between forums and blogs twitter. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
Opinion: Screen shots can be very valuable. I can always delete them from emails if I want to save them so I think that they help to clarify a point - as long as they don't get used to excess... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, August 07, 2012 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting! Jose said: “And finally, I don't see the relationship between forums and blogs twitter.” Begin|Rant Claire says I don’t see the relationship between the ARSList and Forums, blogs and Twitter. But you do feel the need to include the entire thread you replied to including your graphics - sometimes several times! I’ve been out of the office. Enjoying my first block of days off since getting things ready for the go-live of ITSM 7.6.04, so I have been quiet on these things for a while. I used to send out the FAQ, then Dan started sending out something to people as they joined the list, so I stopped. The thing that bothers me most is screen shots and all the little icons that people include in the email. The worst are the animated .sig files! Outlook provides you the opportunity to decide what type of text you want to use when sending an email. I prefer to use plain text when sending an email to the list unless I need to highlight something specific. A plain text email or one without a lot of attachments is about 8 to 15 kb. All those silly icons and screen shots add up. I have had to delete threads because they have grown to larger proportions than I can save on the drive I save these things to. I don’t need to or want to contact most of the people on this professional list via facebook or twitter. Neither of them are professional forums. I do communicate with a few people, strictly socially via G+. For the most part if I have not met someone in person or have not communicated with them extensively over the years, I don't do the LinkedIn thing with them. Blogs in some cases are like vanity license plates. This is a professional list, why not stick to professional forums. If you want someone to connect with you via “Social Media”, send them a private email. I’ve been on this list since 1998 and this comes up at least a couple of times a year! Social Media is not necessarily a good thing! End|Rant -- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Tuesday, August 07, 2012 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Just to clarify it, because seems that I didn't transmit the correct message. 1.- ARSlist is the best Remedy resource at this time. 2.- the difference between ARSlist and Developer network is not about technologies, but people. 3.- when I said about a change In the communication system, it doesn't mean that I don't accept the current system. And finally, I don't see the relationship between forums and blogs twitter. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
Just to clarify. Jose was not the one to include Social Media in this thread. Dan had the privilege to start that little piece within a reply saying don't get me started on what I think of blogs, or worse yet Twitter: the world in sound bites and out of context as a PS. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, August 07, 2012 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting! Jose said: And finally, I don't see the relationship between forums and blogs twitter. Begin|Rant Claire says I don't see the relationship between the ARSList and Forums, blogs and Twitter. But you do feel the need to include the entire thread you replied to including your graphics - sometimes several times! I've been out of the office. Enjoying my first block of days off since getting things ready for the go-live of ITSM 7.6.04, so I have been quiet on these things for a while. I used to send out the FAQ, then Dan started sending out something to people as they joined the list, so I stopped. The thing that bothers me most is screen shots and all the little icons that people include in the email. The worst are the animated .sig files! Outlook provides you the opportunity to decide what type of text you want to use when sending an email. I prefer to use plain text when sending an email to the list unless I need to highlight something specific. A plain text email or one without a lot of attachments is about 8 to 15 kb. All those silly icons and screen shots add up. I have had to delete threads because they have grown to larger proportions than I can save on the drive I save these things to. I don't need to or want to contact most of the people on this professional list via facebook or twitter. Neither of them are professional forums. I do communicate with a few people, strictly socially via G+. For the most part if I have not met someone in person or have not communicated with them extensively over the years, I don't do the LinkedIn thing with them. Blogs in some cases are like vanity license plates. This is a professional list, why not stick to professional forums. If you want someone to connect with you via Social Media, send them a private email. I've been on this list since 1998 and this comes up at least a couple of times a year! Social Media is not necessarily a good thing! End|Rant -- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Tuesday, August 07, 2012 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Just to clarify it, because seems that I didn't transmit the correct message. 1.- ARSlist is the best Remedy resource at this time. 2.- the difference between ARSlist and Developer network is not about technologies, but people. 3.- when I said about a change In the communication system, it doesn't mean that I don't accept the current system. And finally, I don't see the relationship between forums and blogs twitter. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
I use gmail account for this.. Searchable.. pictures.. yeah,, but I have 10GIG of free space-- who cares. On Tue, Aug 7, 2012 at 12:00 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: Opinion: Screen shots can be very valuable. I can always delete them from emails if I want to save them so I think that they help to clarify a point - as long as they don't get used to excess... -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, August 07, 2012 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting! Jose said: “And finally, I don't see the relationship between forums and blogs twitter.” Begin|Rant Claire says I don’t see the relationship between the ARSList and Forums, blogs and Twitter. But you do feel the need to include the entire thread you replied to including your graphics - sometimes several times! I’ve been out of the office. Enjoying my first block of days off since getting things ready for the go-live of ITSM 7.6.04, so I have been quiet on these things for a while. I used to send out the FAQ, then Dan started sending out something to people as they joined the list, so I stopped. The thing that bothers me most is screen shots and all the little icons that people include in the email. The worst are the animated .sig files! Outlook provides you the opportunity to decide what type of text you want to use when sending an email. I prefer to use plain text when sending an email to the list unless I need to highlight something specific. A plain text email or one without a lot of attachments is about 8 to 15 kb. All those silly icons and screen shots add up. I have had to delete threads because they have grown to larger proportions than I can save on the drive I save these things to. I don’t need to or want to contact most of the people on this professional list via facebook or twitter. Neither of them are professional forums. I do communicate with a few people, strictly socially via G+. For the most part if I have not met someone in person or have not communicated with them extensively over the years, I don't do the LinkedIn thing with them. Blogs in some cases are like vanity license plates. This is a professional list, why not stick to professional forums. If you want someone to connect with you via “Social Media”, send them a private email. I’ve been on this list since 1998 and this comes up at least a couple of times a year! Social Media is not necessarily a good thing! End|Rant -- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Tuesday, August 07, 2012 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Just to clarify it, because seems that I didn't transmit the correct message. 1.- ARSlist is the best Remedy resource at this time. 2.- the difference between ARSlist and Developer network is not about technologies, but people. 3.- when I said about a change In the communication system, it doesn't mean that I don't accept the current system. And finally, I don't see the relationship between forums and blogs twitter. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
There is a plugin for forums that can bridge back and forth from a mailing list: http://sourceforge.net/projects/m2f/ Unfortunately their main website is down, but it doesn't seem like it's too complex of a plug-in to implement. (I'm not offering to implement it, just throwing my .02 in) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio
2.- the difference between ARSlist and Developer network is not about technologies, but people. Jose, For this point I 100% agree. This is not to state that one is better than the other, but the ARSList, because of its delivery medium potentially reaches a different audience than that that can be reached by the BMC Communities, and the same is true in reverse. As Carl mentioned, there are certain BMC people that don't even read the ARSList, but frequent the forums. If all could be included in 'one place', but still exist separate...kinda like federating the CMDB...I don't know, but as another also said, it's good that there are more than one place you can go to get help. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Tuesday, August 07, 2012 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Just to clarify it, because seems that I didn't transmit the correct message. 1.- ARSlist is the best Remedy resource at this time. 2.- the difference between ARSlist and Developer network is not about technologies, but people. 3.- when I said about a change In the communication system, it doesn't mean that I don't accept the current system. And finally, I don't see the relationship between forums and blogs twitter. El martes, 7 de agosto de 2012, Lee Cullom escribió: I'll add in as well... I tested out BMC communities last night for the first time... just to give it a shot. I love the interface and the functionality, but it takes longer. Email is more efficient. Of course, you can go have the argument about efficiency and effectiveness, but... for my money... it's still ARSlist. I think I'm becoming a grump about social media technology these days in general. I don't need to be buried in a sea of 128 character nuggets of shallow thoughtless garbage... but... I While we're ranting... I've been playing around with ServiceNow extensively. Let me say this. It's WAY harder to customize than Remedy, it has less functionality (I know that can be appealing to some)... and the interface is simply not more attractive or more user-friendly than 7.6.4. I know that BMC Remedy gets hammered all of the time, but I've got to give Doug M. the gang their kudos. ServiceNow is like Remedy Help Desk 4.0 without the simplicity of customization. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com javascript:; Main - (678) 664-ITSM http://www.northcraftanalytics.com Click on “View Demo” to see the product in action -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, August 07, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio I would like to chime in here. Not all companies and Government Agencies will allow access to external sites like, Nabble, Twitter, Blogs, and so on. For example, if you happen to work for some US Government Agencies, like DOD, DOE, FBI, CIA, etc., most or all these types of sites are blocked for one reason or another and you have no access period. So I find the ability to receive ARSList emails as the best method of communication between fellow ARSList colleges to share ideas, concepts, seek assistance to find answers to pressing issues, etc. I have worked for, or contracted to, some of this kinds of companies and Government Agencies over my 18+ years of working with the Action Request System and the ARSList has been a great resource for me for over the years and would hate to lose that access to such a great community of support and inspiration. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList
Re: OT: ARSLIST Signal-to-noise ratio
Hi Carl, A good point about the upload and download of documents, I have enabled attachments but that is not the same. That would never be a feature of the ARSlist proper but could be something we did at some point. The issue is security and deciding what can be allowed for upload and download and how people are authenticated for it. Currently I think it would create more problems than I have time to handle. If someone wants to suggest some way of doing this without opening the Server to a massive security hole, please do so. Thanks Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: August 7, 2012 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Hi, wasn't going to jump in here, but as it has been mentioned a couple of times I feel I needed to say something (as a user of both). 1.- ARSlist is the best Remedy resource at this time. 2. the difference between ARSlist and Developer network is not about technologies, but people. Jose - I believe the above is a personal opinion in regards to peoples abilities and the resource you use. I think you will find that there are a number of BMC employees that primarily use the BMC Communities only as this is what BMC promotes internally. These are specialists into the various BMC products, and some of the top resources for those products e.g. BMC Atrium Orchestrator, ADDM, etc. These people, myself included, moderate the discussions and there is a push by BMC to improve the quality provided by this resource as they recognise that it has been out of control in the beginning. I see there are quality resources in both mediums - this is the value for everyone, having more than one medium available to find information - something every good developer/admin/etc realises, to use multiple sources. I see ARSList as the Master resource having been around longer, and the BMC Communities as the New player. As other people have mentioned, there are benefits of both - to do with security, speed, ease of use, etc. I know some customers I have been to do not allow external email access thus limiting ARSList, and others that do and block BMC Communities. I will however mention the one value I see of BMC Communities over ARSList is that there is the ability to download/upload documents (and that is technology related). I like and use both, and believe that both should be resource tools in everyone's kit to get the best information (again, this is my opinion). Cheers Carl http://www.missingpiecessoftware.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
Hi all, I'm starting to think that my English is not as fluent as I though. I was only suggesting on changing the email group to a professional independent forum. I'm not talking about twitters, blogs or social networks. And I'm not talking about using some social technology or some kind of shared forum website to hold arslist. I'm talking about changing the domain arslist.com to hold a forum based web site, for instance, on phpBB. http://www.phpbb.com/ This technology is at the state-of-the-art of forum technologies, and in a couple of days you can have a professional forum on-line. And you can set up notifications so at each publish you receive an email (just like BMC Developer Network) and when someone replies the email a post is published on his behalf. That means that users can maintain the interaction with the forum through email. You think that email is a better choice. OK, I accept your opinion and I will continue using ARSlist. And to end my contribution on this thread (because it seems that someone is feeling attacked): I'm not trying to feed the troll (said on my first mail on this thread), I just want to contribute. Regards, Jose Huerta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
Jose, I believe that your original intent was received and understood on the first postingyou just happen to have hit on a 'hot topic' button without realizing it...suggesting something that has already been suggested many times over in years pastthere are some that feel passionate about the subject...as such, the number of replies :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Tuesday, August 07, 2012 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting! ** Hi all, I'm starting to think that my English is not as fluent as I though. I was only suggesting on changing the email group to a professional independent forum. I'm not talking about twitters, blogs or social networks. And I'm not talking about using some social technology or some kind of shared forum website to hold arslist. I'm talking about changing the domain arslist.com to hold a forum based web site, for instance, on phpBB. http://www.phpbb.com/ This technology is at the state-of-the-art of forum technologies, and in a couple of days you can have a professional forum on-line. And you can set up notifications so at each publish you receive an email (just like BMC Developer Network) and when someone replies the email a post is published on his behalf. That means that users can maintain the interaction with the forum through email. You think that email is a better choice. OK, I accept your opinion and I will continue using ARSlist. And to end my contribution on this thread (because it seems that someone is feeling attacked): I'm not trying to feed the troll (said on my first mail on this thread), I just want to contribute. Regards, Jose Huerta _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
So, have you tried the listserv based ARSlist web site? What would phpbb or whatever provide that is better than the listserv web site? (and yes, I know the listserv web site isn’t state of the art). Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: August 7, 2012 3:02 PM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting! ** Hi all, I'm starting to think that my English is not as fluent as I though. I was only suggesting on changing the email group to a professional independent forum. I'm not talking about twitters, blogs or social networks. And I'm not talking about using some social technology or some kind of shared forum website to hold arslist. I'm talking about changing the domain arslist.com to hold a forum based web site, for instance, on phpBB. http://www.phpbb.com/ This technology is at the state-of-the-art of forum technologies, and in a couple of days you can have a professional forum on-line. And you can set up notifications so at each publish you receive an email (just like BMC Developer Network) and when someone replies the email a post is published on his behalf. That means that users can maintain the interaction with the forum through email. You think that email is a better choice. OK, I accept your opinion and I will continue using ARSlist. And to end my contribution on this thread (because it seems that someone is feeling attacked): I'm not trying to feed the troll (said on my first mail on this thread), I just want to contribute. Regards, Jose Huerta _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
I also use Gmail for my ARSlist subscription. It is employer independent, works well on the web, on my phone and there are the things Patrick mentioned. ARSlist is having such a good run as is. Is it reasonable to think it will not ever change? Bandwidth is not the issue it once was. Storage is no longer an issue for most people. Images are also part of every day life on the Internet now. Technology and behaviors have changed since the ARSlist started. I appreciate the ability to include screen prints now (enabled almost exactly a year ago). Sometimes an image is needed to help text make sense. I might be the biggest image attacher to-date? I try to keep the images relevant and related to Remedy (ok maybe Pixelville and the pager picture were a bit of a stretch). Don't get me wrong. I hope the first person to post a picture of their lunch to the ARSlist is promptly banned. Initially Jose's signature slightly bothered me but it is the world we live in today. By far his contributions to the community outweigh a little extra text/images at the bottom of each email. Besides now I am over it :) Email ~ I agree email is still the most efficient method for this group of people to interact. The reason I have not become a more frequent player in BMC Communities is because I have not been able to find a way to keep up as easily as the ARSlist. The BMC Communities has a large volume of posts and comments of varying skill levels. It seems the volume and skill level here is just right for email. People ~ Not to knock people new to Remedy but there are also less newbie questions here. By no means am I saying newbie questions are not welcome here, we all started somewhere. What I am saying is in general most topics on this list are something I am interested in as a person who has given a chunk of my life/brain to ARS for over 10 years. Personally I view most of the content on the ARSlist as higher-end content. I doubt I would keep up with the List as much as I do if the topics were not as advanced/unique/challenging as they are. Jason P.S. Regarding employer independent ~ I am not hiding behind Gmail. If you want to know who I work for just ask. I moved away from my corporate email the first time I changed employers and re-registered to the List. I view my involvement in this Remedy community as more personal than related to my employer so I use my personal email address. It helps keep my work email related directly to work and recruiters don't contact me on my employer's email system when they browse the List for addresses :) On Tue, Aug 7, 2012 at 9:02 AM, patrick zandi remedy...@gmail.com wrote: ** I use gmail account for this.. Searchable.. pictures.. yeah,, but I have 10GIG of free space-- who cares. On Tue, Aug 7, 2012 at 12:00 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: Opinion: Screen shots can be very valuable. I can always delete them from emails if I want to save them so I think that they help to clarify a point - as long as they don't get used to excess... -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, August 07, 2012 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting! Jose said: “And finally, I don't see the relationship between forums and blogs twitter.” Begin|Rant Claire says I don’t see the relationship between the ARSList and Forums, blogs and Twitter. But you do feel the need to include the entire thread you replied to including your graphics - sometimes several times! I’ve been out of the office. Enjoying my first block of days off since getting things ready for the go-live of ITSM 7.6.04, so I have been quiet on these things for a while. I used to send out the FAQ, then Dan started sending out something to people as they joined the list, so I stopped. The thing that bothers me most is screen shots and all the little icons that people include in the email. The worst are the animated .sig files! Outlook provides you the opportunity to decide what type of text you want to use when sending an email. I prefer to use plain text when sending an email to the list unless I need to highlight something specific. A plain text email or one without a lot of attachments is about 8 to 15 kb. All those silly icons and screen shots add up. I have had to delete threads because they have grown to larger proportions than I can save on the drive I save these things to. I don’t need to or want to contact most of the people on this professional list via facebook or twitter. Neither of them are professional forums. I do communicate with a few people, strictly socially via G+. For the most part if I have not met someone in person or have not communicated with them extensively over the years, I don't do the LinkedIn thing with them. Blogs in some cases
Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
Great recap and response Jason - couldn't agree more with everything you stated. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Jason Miller Sent: Tuesday, August 07, 2012 2:34 PM To: arslist@arslist.org Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting! ** I also use Gmail for my ARSlist subscription. It is employer independent, works well on the web, on my phone and there are the things Patrick mentioned. ARSlist is having such a good run as is. Is it reasonable to think it will not ever change? Bandwidth is not the issue it once was. Storage is no longer an issue for most people. Images are also part of every day life on the Internet now. Technology and behaviors have changed since the ARSlist started. I appreciate the ability to include screen prints now (enabled almost exactly a year ago). Sometimes an image is needed to help text make sense. I might be the biggest image attacher to-date? I try to keep the images relevant and related to Remedy (ok maybe Pixelville and the pager picture were a bit of a stretch). Don't get me wrong. I hope the first person to post a picture of their lunch to the ARSlist is promptly banned. Initially Jose's signature slightly bothered me but it is the world we live in today. By far his contributions to the community outweigh a little extra text/images at the bottom of each email. Besides now I am over it :) Email ~ I agree email is still the most efficient method for this group of people to interact. The reason I have not become a more frequent player in BMC Communities is because I have not been able to find a way to keep up as easily as the ARSlist. The BMC Communities has a large volume of posts and comments of varying skill levels. It seems the volume and skill level here is just right for email. People ~ Not to knock people new to Remedy but there are also less newbie questions here. By no means am I saying newbie questions are not welcome here, we all started somewhere. What I am saying is in general most topics on this list are something I am interested in as a person who has given a chunk of my life/brain to ARS for over 10 years. Personally I view most of the content on the ARSlist as higher-end content. I doubt I would keep up with the List as much as I do if the topics were not as advanced/unique/challenging as they are. Jason P.S. Regarding employer independent ~ I am not hiding behind Gmail. If you want to know who I work for just ask. I moved away from my corporate email the first time I changed employers and re-registered to the List. I view my involvement in this Remedy community as more personal than related to my employer so I use my personal email address. It helps keep my work email related directly to work and recruiters don't contact me on my employer's email system when they browse the List for addresses :) On Tue, Aug 7, 2012 at 9:02 AM, patrick zandi remedy...@gmail.com wrote: ** I use gmail account for this.. Searchable.. pictures.. yeah,, but I have 10GIG of free space-- who cares. On Tue, Aug 7, 2012 at 12:00 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: Opinion: Screen shots can be very valuable. I can always delete them from emails if I want to save them so I think that they help to clarify a point - as long as they don't get used to excess... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, August 07, 2012 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting! Jose said: And finally, I don't see the relationship between forums and blogs twitter. Begin|Rant Claire says I don't see the relationship between the ARSList and Forums, blogs and Twitter. But you do feel the need to include the entire thread you replied to including your graphics - sometimes several times! I've been out of the office. Enjoying my first block of days off since getting things ready for the go-live of ITSM 7.6.04, so I have been quiet on these things for a while. I used to send out the FAQ, then Dan started sending out something to people as they joined the list, so I stopped. The thing that bothers me most is screen shots and all the little icons that people include in the email. The worst are the animated .sig files! Outlook provides you the opportunity to decide what type of text you want to use when sending an email. I prefer to use plain text when sending an email to the list unless I need to highlight something specific. A plain text email or one without a lot of attachments is about 8 to 15 kb. All those silly icons and screen shots add up. I have had to delete threads because they have grown to larger proportions than I
Re: OT: ARSLIST Signal-to-noise ratio
Hi Doug, First, Before beginning exposing my opinion, I want to state that the arslist is the most value Remedy resource for me at this time. Also, that the next is only my opinion and a constructive critic. I'm new to this community and I will try to do my best to follow the rules. Said this, I think that maybe Arslist is not on the best communication format available for sharing the knowledge. A community of 50 or 100 experts can be hold as an email group, but when the numbers go higher I think that web-based forums fit better for the purpose. Arslist is based on mail, and people apply on ARS list what they normally apply for the email. Than means the use of sophisticated signatures and include the complete reply of the previous email. You can teach people to not to do it, but it will last for a few days. This especially applies when people share their normal email account in ARSlist. I allways try to delete my corporate signature by my name and the address of my blog. But, sometimes I forget to do it, and the signature is sent. I will try to not to send it, but I surely know that sometimes I will forget and I will send it. About not including the reply: modern email software (Thunderbird, outlook, main web based like gmail, ...) organizes the emails in conversations, hiding the replied content. If you erase the copy of the original message, these software tend to fail identifying the conversation, disorganizing the mails. For me this is the highest SNR possible, since all conversations are messed. I know that this is a high load for ARSlist servers. Again it is difficult to train ARSlist users to not to do it, since they will have their email clients programmed to include the reply, because it is expected normally at e-mailing. Also, the use of formatted HTML text had became the standard nowadays. I can't change the configuration of my email client for each email. And this will surely apply for the most of the users. As I see the problem, the standard use of the e-mail is not well suited for the ARSlist, so I consider a mistake to use e-mail as the communication interface. Maybe it's time to consider moving to an independent forum. Also called ARSlist and managed by the same people who is managing ARSlist. The advantages of a forum are countless. Starting from the ability to moderate the conversations, create sticky content and organize the conversations in themes. Someone can tell: You are describing the BMC communities, ARSlist is different. No, ARSlist isn't about the communication interface, but about it's independence and people conforming it. Why do I have a independent blog when I can create it on BMC communities? Because I maintain myself independent and free. Again, please I try to help with my comment. I say it with my best intention, and I'm not trying to feed the troll. Don't matter the format ARSlist uses, I will continue to read it. Regards, Jose Huerta theremedyforit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio
Jose, If you prefer a forum style interface, there is the BMC Developer Network already in place. https://communities.bmc.com/communities/community/bmcdn Many of us frequent both resources. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
