Re: Panels 8.1
You did not list the version, if it is 7.6.04 or later you will need to create Overlays. -Original Message- From: Kathy Morris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Nov 15, 2013 1:26 pm Subject: Panels 8.1 ** Hi, We are trying to modify the HPD:HelpDesk form and we are having trouble with the panels. In the “Add Info” section, next to the “Notes” field we want to add a Date/Time field in the white space. In the Developer Studio panel properties, when I try to increase the panel width – the size is grayed out (not editable). I believe this is on the Activities Panel (OOB). When I drag the fields out of the panel, they do not move. We are unable to add the Date/Time field – and I do not understand why since there is a lot of white space. We reviewed BMC’s technical guides, videos, however we do not seem to be able to modify the panels. I must be missing an important step here. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Panels 8.1
Kathy, As Roger said, you will need to create a view overlay, and then add the fields in question to that view overlay to be able to move them around on the panel, or add the panel to the overlay to be able to re-size it. On Fri, Nov 15, 2013 at 11:31 AM, Roger Justice rjust2...@aol.com wrote: ** You did not list the version, if it is 7.6.04 or later you will need to create Overlays. -Original Message- From: Kathy Morris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Nov 15, 2013 1:26 pm Subject: Panels 8.1 ** Hi, We are trying to modify the HPD:HelpDesk form and we are having trouble with the panels. In the “Add Info” section, next to the “Notes” field we want to add a Date/Time field in the white space. In the Developer Studio panel properties, when I try to increase the panel width – the size is grayed out (not editable). I believe this is on the Activities Panel (OOB). When I drag the fields out of the panel, they do not move. We are unable to add the Date/Time field – and I do not understand why since there is a lot of white space. We reviewed BMC’s technical guides, videos, however we do not seem to be able to modify the panels. I must be missing an important step here. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Panels 8.1
** The version is 8.1 – I created an overlay and after creating the overlay in Best Practice mode – I cannot edit the size property. Some of the property attributes I can modify, however not the size of the panel. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, November 15, 2013 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Panels 8.1 ** You did not list the version, if it is 7.6.04 or later you will need to create Overlays. -Original Message- From: Kathy Morris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Nov 15, 2013 1:26 pm Subject: Panels 8.1 ** Hi, We are trying to modify the HPD:HelpDesk form and we are having trouble with the panels. In the “Add Info” section, next to the “Notes” field we want to add a Date/Time field in the white space. In the Developer Studio panel properties, when I try to increase the panel width – the size is grayed out (not editable). I believe this is on the Activities Panel (OOB). When I drag the fields out of the panel, they do not move. We are unable to add the Date/Time field – and I do not understand why since there is a lot of white space. We reviewed BMC’s technical guides, videos, however we do not seem to be able to modify the panels. I must be missing an important step here. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Panels 8.1
I have noticed something similar in 7.6.04 SPx too. This is usually because the panel is inside another panel (nested panels?). I had to created overlays for parent panels before I could make certain changes. The nested panels can be seen in the outline view in developer studio. Thanks, Anusha Das NRC-ITISS Remedy Developer ITIL V3 Foundations Dell | Services, Federal Government Office +1 240.406.9864 anusha_...@federal.dell.commailto:anusha_...@federal.dell.com or anusha@nrc.govmailto:anusha@nrc.gov From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Friday, November 15, 2013 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Panels 8.1 ** ** The version is 8.1 – I created an overlay and after creating the overlay in Best Practice mode – I cannot edit the size property. Some of the property attributes I can modify, however not the size of the panel. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, November 15, 2013 1:32 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Panels 8.1 ** You did not list the version, if it is 7.6.04 or later you will need to create Overlays. -Original Message- From: Kathy Morris kathymorris...@aol.commailto:kathymorris...@aol.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Nov 15, 2013 1:26 pm Subject: Panels 8.1 ** Hi, We are trying to modify the HPD:HelpDesk form and we are having trouble with the panels. In the “Add Info” section, next to the “Notes” field we want to add a Date/Time field in the white space. In the Developer Studio panel properties, when I try to increase the panel width – the size is grayed out (not editable). I believe this is on the Activities Panel (OOB). When I drag the fields out of the panel, they do not move. We are unable to add the Date/Time field – and I do not understand why since there is a lot of white space. We reviewed BMC’s technical guides, videos, however we do not seem to be able to modify the panels. I must be missing an important step here. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Panels 8.1
Ok...you created an overlayof what...the form, the view, the field? Did you add the field to the View Overlay as I suggested? On Fri, Nov 15, 2013 at 1:07 PM, Kathy Morris kathymorris...@aol.comwrote: ** ** The version is 8.1 – I created an overlay and after creating the overlay in Best Practice mode – I cannot edit the size property. Some of the property attributes I can modify, however not the size of the panel. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Roger Justice *Sent:* Friday, November 15, 2013 1:32 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Panels 8.1 ** You did not list the version, if it is 7.6.04 or later you will need to create Overlays. -Original Message- From: Kathy Morris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Nov 15, 2013 1:26 pm Subject: Panels 8.1 ** Hi, We are trying to modify the HPD:HelpDesk form and we are having trouble with the panels. In the “Add Info” section, next to the “Notes” field we want to add a Date/Time field in the white space. In the Developer Studio panel properties, when I try to increase the panel width – the size is grayed out (not editable). I believe this is on the Activities Panel (OOB). When I drag the fields out of the panel, they do not move. We are unable to add the Date/Time field – and I do not understand why since there is a lot of white space. We reviewed BMC’s technical guides, videos, however we do not seem to be able to modify the panels. I must be missing an important step here. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Panels 8.1
The panel z2PF_Activities has under Display has the Layout Style: Fill which ignores the fields XY and height/width. This property allows the panel to adjust to the size of the browser window. That is why those setting cannot be changed. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Friday, November 15, 2013 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Panels 8.1 ** ** The version is 8.1 – I created an overlay and after creating the overlay in Best Practice mode – I cannot edit the size property. Some of the property attributes I can modify, however not the size of the panel. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, November 15, 2013 1:32 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Panels 8.1 ** You did not list the version, if it is 7.6.04 or later you will need to create Overlays. -Original Message- From: Kathy Morris kathymorris...@aol.commailto:kathymorris...@aol.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Nov 15, 2013 1:26 pm Subject: Panels 8.1 ** Hi, We are trying to modify the HPD:HelpDesk form and we are having trouble with the panels. In the “Add Info” section, next to the “Notes” field we want to add a Date/Time field in the white space. In the Developer Studio panel properties, when I try to increase the panel width – the size is grayed out (not editable). I believe this is on the Activities Panel (OOB). When I drag the fields out of the panel, they do not move. We are unable to add the Date/Time field – and I do not understand why since there is a lot of white space. We reviewed BMC’s technical guides, videos, however we do not seem to be able to modify the panels. I must be missing an important step here. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
