Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error
Pascale, Following is the information from KB.. please check and validate the plugin port. ARERR 8755 or 8760 - The specified plug-in does not exist. : ARSYS.ARDBC.CONFIGFILE (Valid for all 7.x releases - including 7.6.04) This plugin is a C-plugin so it needs to use Plugin-Port value and not Java plugin values. The ar.cfg/conf file should have these entries and values: Plugin-Port: (greater than 1024) Plugin: ardbcconf.dll (Windows) / ardbcconf.XX (XX file extension dependent on Unix platform - look in the /ardbcldap subdirectory) Server-Plugin-Alias: ARSYS.ARDBC.CONFIGFILE ARSYS.ARDBC.CONFIGFILE : If any entry mentioned above is missing add these entries to the ar.cfg/conf file and restart ARServer in order to apply changes. Hope this helps.. happy troubleshooting.. Thanks, Arun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error
Hi Pascale, Hope you are doing well, can you check if you are using portmapper? or you manually specified the port? If you are not using portmapper, you have to specify Plugin Port. Anything from the plugin logs? Thanks, Arun On Mon, Jun 3, 2013 at 2:39 PM, wrote: > Hello all, > > Our 3 dev servers were migrated from one domain to another recently. > 2 servers migrated fine, with no issue except of course having to update > the ar.conf file. > > On the third one , we did the update of the config file (ar.conf) and the > emaildaemon.properties file. > Everything is working perfectly fine except when we try to open the Server > Information, LDAP from the Administration Console and License Review link. > > We get > ARERR [8755] The specified plug-in does not exist. : > REMEDY.ARDBC.SERVER.ADMINISTRATION. > or > ARERR [8755] The specified plug-in does not exist. : > ARSYS.ARDBC.CONFIGFILE > > The ar.conf file does contain the proper path to the plugins and the files > does exists and located within the given path. > > The path is also enter with double quotes. > > Web Services are working fine (both publishing and consuming) > > Any ideas? > > ARS: 7.6.04SP4 > Win 2003 > SQL 2005 > All customized apps > > > Thank you, > > Pascale Sterrett > > > If you are not the intended addressee, please inform us immediately that > you have received this e-mail in error, and delete it. We thank you for > your cooperation. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error
Thank you Arun, But this was working fine on Thursday, prior to having the domain changed on these servers. They are all configured exactly the same. 2 are working fine. Just one that is not. They were all on the same domain before Thursday and they are all on the same domain now. No changes to the config file except the change of the Domain name The plugin logs aren't showing anything specific. Thank you, Pascale Sterrett Kenavo ar wech all arn...@gmail.com Sent by: arslist@ARSLIST.ORG 06/03/2013 12:47 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error ** Hi Pascale, Hope you are doing well, can you check if you are using portmapper? or you manually specified the port? If you are not using portmapper, you have to specify Plugin Port. Anything from the plugin logs? Thanks, Arun On Mon, Jun 3, 2013 at 2:39 PM, wrote: Hello all, Our 3 dev servers were migrated from one domain to another recently. 2 servers migrated fine, with no issue except of course having to update the ar.conf file. On the third one , we did the update of the config file (ar.conf) and the emaildaemon.properties file. Everything is working perfectly fine except when we try to open the Server Information, LDAP from the Administration Console and License Review link. We get ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION. or ARERR [8755] The specified plug-in does not exist. : ARSYS.ARDBC.CONFIGFILE The ar.conf file does contain the proper path to the plugins and the files does exists and located within the given path. The path is also enter with double quotes. Web Services are working fine (both publishing and consuming) Any ideas? ARS: 7.6.04SP4 Win 2003 SQL 2005 All customized apps Thank you, Pascale Sterrett If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error
Hi Pascale, Both of those plugins are C plugins in your version and therefore are run by arplugin.exe. So check your ar.cfg for something like Plugin: ServerAdmin.dll Plugin: ardbcconf.dll Also did you change Plugin-Port: ? Check the plugin server is running. (arplugin.exe) Then turn on arplugin logging in the AR system Administration Console and set the plugin log level to ALL. Restart and look in the log file for any errors or references to those files. Kind regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin > Hello all, > > Our 3 dev servers were migrated from one domain to another recently. > 2 servers migrated fine, with no issue except of course having to update > the ar.conf file. > > On the third one , we did the update of the config file (ar.conf) and the > emaildaemon.properties file. > Everything is working perfectly fine except when we try to open the Server > Information, LDAP from the Administration Console and License Review link. > > We get > ARERR [8755] The specified plug-in does not exist. : > REMEDY.ARDBC.SERVER.ADMINISTRATION. > or > ARERR [8755] The specified plug-in does not exist. : > ARSYS.ARDBC.CONFIGFILE > > The ar.conf file does contain the proper path to the plugins and the files > does exists and located within the given path. > > The path is also enter with double quotes. > > Web Services are working fine (both publishing and consuming) > > Any ideas? > > ARS: 7.6.04SP4 > Win 2003 > SQL 2005 > All customized apps > > > Thank you, > > Pascale Sterrett > > > If you are not the intended addressee, please inform us immediately that > you have received this e-mail in error, and delete it. We thank you for > your cooperation. > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error - RESOLVED
Thank you Arun Plugin-Port: was missing. Most have been deleted by error when the config file was updated. Thanks again!! Kenavo ar wech all arn...@gmail.com Sent by: arslist@ARSLIST.ORG 06/03/2013 12:56 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error Pascale, Following is the information from KB.. please check and validate the plugin port. ARERR 8755 or 8760 - The specified plug-in does not exist. : ARSYS.ARDBC.CONFIGFILE (Valid for all 7.x releases - including 7.6.04) This plugin is a C-plugin so it needs to use Plugin-Port value and not Java plugin values. The ar.cfg/conf file should have these entries and values: Plugin-Port: (greater than 1024) Plugin: ardbcconf.dll (Windows) / ardbcconf.XX (XX file extension dependent on Unix platform - look in the /ardbcldap subdirectory) Server-Plugin-Alias: ARSYS.ARDBC.CONFIGFILE ARSYS.ARDBC.CONFIGFILE : If any entry mentioned above is missing add these entries to the ar.cfg/conf file and restart ARServer in order to apply changes. Hope this helps.. happy troubleshooting.. Thanks, Arun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Plugin REMEDY.ARDBC.SERVER.ADMINISTRATION not found error - RESOLVED
Glad it worked. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
