Re: Print button, Incident, mid-tier - no out-of-box functionality?
I created a Remedy report and changed the workflow to call that report
instead of the crystal report when it's being run from the web. That way
the client will still print the crystal report and the web willl be able
to print something.
Julie L Kanakanui JLKANAKA julie_kanaka...@uncg.edu
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05/22/2009 09:09 AM
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Print button, Incident, mid-tier - no out-of-box functionality?
**
Hello,
We are currently implementing Remedy Service Desk 7.1 and will be
deploying both User and mid-tier clients. Just ran across what appears to
be the situation with the Print functionality on HPD:HelpDesk in which
the out-of-box functionality is to display/run a Crystal report, which
unfortunately means it won't work in mid-tier unless you are running
3rd-party web reporting software. (Unlike in Remedy 6 where out-of-box
functionality for Print Case was to run an AR report, which would run
equally well in User or mid-tier...).
The message I'm getting from Tech Support is that this is indeed the case,
that there is no out-of-box functionality provided that permits user to
print an Incident ticket, without having installed, say, Crystal
Enterprise.
Is this what other folks have found? (I just find it hard to believe that
such a basic functionality of a ticketing app isn't provided out-of-box!).
And if so, advice as to solutions would be appreciated ('m sure there
are ways to build custom workflow to provide an AR report for mid-tier
clients, for example...)
Thanks for any advice,
Julie Kanakanui _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
Where the Answers Are_
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Re: Print button, Incident, mid-tier - no out-of-box functionality?
I put together a Remedy report that pulls in some of the important data and
replaced the workflow of the Print button for that. I agree that it's not good
that BMC has overlooked print functionality, but it isn't terribly difficult to
solve if you are ok making a minor customization.
Another option I've considered would be to create a JSP/ASP/PHP/whatever page
that you can pass the Incident or Change ID to be able to pull in tasks,
approvals, etc. and not require Crystal Reports. However, it hasn't really
been needed in my current organization because we go to Business Objects (for
BMC Analytics) when we need more detailed reports.
Shawn Pierson
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA
Sent: Friday, May 22, 2009 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Print button, Incident, mid-tier - no out-of-box functionality?
**
Hello,
We are currently implementing Remedy Service Desk 7.1 and will be deploying
both User and mid-tier clients. Just ran across what appears to be the
situation with the Print functionality on HPD:HelpDesk in which the
out-of-box functionality is to display/run a Crystal report, which
unfortunately means it won't work in mid-tier unless you are running 3rd-party
web reporting software. (Unlike in Remedy 6 where out-of-box functionality for
Print Case was to run an AR report, which would run equally well in User or
mid-tier...).
The message I'm getting from Tech Support is that this is indeed the case, that
there is no out-of-box functionality provided that permits user to print an
Incident ticket, without having installed, say, Crystal Enterprise.
Is this what other folks have found? (I just find it hard to believe that such
a basic functionality of a ticketing app isn't provided out-of-box!). And if
so, advice as to solutions would be appreciated ('m sure there are ways to
build custom workflow to provide an AR report for mid-tier clients, for
example...)
Thanks for any advice,
Julie Kanakanui _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the
Answers Are_
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Re: Print button, Incident, mid-tier - no out-of-box functionality?
thanks for confirmation and suggestions, folks! One other quick question
because we haven't, to date, ever added any AR reports to system.. is
there a standard location where these should be placed so they can be
referenced by workflow?
Julie
SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org
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arslist@ARSLIST.ORG
05/22/2009 10:11 AM
Please respond to
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Re: Print button, Incident, mid-tier - no out-of-box functionality?
**
I created a Remedy report and changed the workflow to call that report
instead of the crystal report when it's being run from the web. That way
the client will still print the crystal report and the web willl be able
to print something.
Julie L Kanakanui JLKANAKA julie_kanaka...@uncg.edu
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
05/22/2009 09:09 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Print button, Incident, mid-tier - no out-of-box functionality?
**
Hello,
We are currently implementing Remedy Service Desk 7.1 and will be
deploying both User and mid-tier clients. Just ran across what appears to
be the situation with the Print functionality on HPD:HelpDesk in which
the out-of-box functionality is to display/run a Crystal report, which
unfortunately means it won't work in mid-tier unless you are running
3rd-party web reporting software. (Unlike in Remedy 6 where out-of-box
functionality for Print Case was to run an AR report, which would run
equally well in User or mid-tier...).
The message I'm getting from Tech Support is that this is indeed the case,
that there is no out-of-box functionality provided that permits user to
print an Incident ticket, without having installed, say, Crystal
Enterprise.
Is this what other folks have found? (I just find it hard to believe that
such a basic functionality of a ticketing app isn't provided out-of-box!).
And if so, advice as to solutions would be appreciated ('m sure there
are ways to build custom workflow to provide an AR report for mid-tier
clients, for example...)
Thanks for any advice,
Julie Kanakanui _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
Where the Answers Are_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
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Re: Print button, Incident, mid-tier - no out-of-box functionality?
Add it to the report form. Just search for report and you'll find it.
Julie L Kanakanui JLKANAKA julie_kanaka...@uncg.edu
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05/22/2009 09:48 AM
Please respond to
arslist@ARSLIST.ORG
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Re: Print button, Incident, mid-tier - no out-of-box functionality?
**
thanks for confirmation and suggestions, folks! One other quick question
because we haven't, to date, ever added any AR reports to system.. is
there a standard location where these should be placed so they can be
referenced by workflow?
Julie
SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
05/22/2009 10:11 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Print button, Incident, mid-tier - no out-of-box functionality?
**
I created a Remedy report and changed the workflow to call that report
instead of the crystal report when it's being run from the web. That way
the client will still print the crystal report and the web willl be able
to print something.
Julie L Kanakanui JLKANAKA julie_kanaka...@uncg.edu
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
05/22/2009 09:09 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Print button, Incident, mid-tier - no out-of-box functionality?
**
Hello,
We are currently implementing Remedy Service Desk 7.1 and will be
deploying both User and mid-tier clients. Just ran across what appears to
be the situation with the Print functionality on HPD:HelpDesk in which
the out-of-box functionality is to display/run a Crystal report, which
unfortunately means it won't work in mid-tier unless you are running
3rd-party web reporting software. (Unlike in Remedy 6 where out-of-box
functionality for Print Case was to run an AR report, which would run
equally well in User or mid-tier...).
The message I'm getting from Tech Support is that this is indeed the case,
that there is no out-of-box functionality provided that permits user to
print an Incident ticket, without having installed, say, Crystal
Enterprise.
Is this what other folks have found? (I just find it hard to believe that
such a basic functionality of a ticketing app isn't provided out-of-box!).
And if so, advice as to solutions would be appreciated ('m sure there
are ways to build custom workflow to provide an AR report for mid-tier
clients, for example...)
Thanks for any advice,
Julie Kanakanui _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
Where the Answers Are_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
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