Thanks,
I will try that tomorrow on site.
Howard
On Wed, Jul 30, 2008 at 10:29 PM, Lisa Westerfield
[EMAIL PROTECTED] wrote:
**
There is a form called HPD:Associations that holds the relationships that
an incident has between CIs, solutions, known errors, other incidents, etc.
I would create a report based on the HPD:HelpDesk form, and then insert a
sub report based on the HPD:Associations form. The link between the report
and sub report would be 'Incident ID' of the HPD:Help Desk form to the
'Request ID' of the HPD:Associations form.
You will want to add an additional sub report criteria of 'Request Type01'
= Configuration Item, and display the 'Request Description' which is the
name of the CI. Sounds like this should get you what you need.
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Howard Richter
*Sent:* Wednesday, July 30, 2008 5:15 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Question on a Crystal report on an incident and the ci related
to that incidnet.
**
Has anyone created a report (and can give some pointers) that will print
out an incident along with any relationships tied to it.
We have a request to be able to print out all of the incident info, with
any CI that might be related to the incident, not the CI tied to the user
just the Incident.
Thanks,
Howard
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Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
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