Thank you. That's exactly what we need to know!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt
Sent: Friday, May 01, 2009 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question on moving from 7.1 to 7.5`
**
Richard,
If memory serves, you must be on 7.0.03 patch009 (ITSM) before you can
upgrade it to the 7.5 series. Obviously, you'll need to upgrade ARS and
Atrium CMDB first, though. It should all be covered in the installation
guides for ITSM 7.5 and ARS 7.5.
If you're asking about what patches are reliable... if I were going to
7.5, I'd go straight to patch001 for everything. Keep in mind, I've not
worked with that in production, though. Only in labs. If you're on ARS
7.1, then patch006 has been pretty stable everywhere I've seen it (in
prod and dev environments).
Good luck!
Matt R.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: Friday, May 01, 2009 7:08 AM
To: arslist@ARSLIST.ORG
Subject: Question on moving from 7.1 to 7.5`
**
We currently are at 7.1 and using problem and incident. We want to
upgrade to 7.5. What patches should we then install that
would bring us to a reliable configuration? We're on a windows platform.
Thanks!
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