Re: Quick Question New Mandatory field on helpdesk form
Steve, Is there a possibility of setting it to some sort of a default if a null value is passed at the time of creating that record? I would look at that so that there is no chance of it being set to null.. Cheers Joe From: Steven Iocco steveio...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thursday, January 22, 2009 11:04:33 AM Subject: Quick Question New Mandatory field on helpdesk form ** If we are also using the service request module how do I ensure this field is getting populated as well when requests channel from this medium? Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Quick Question New Mandatory field on helpdesk form
Thanks Joe. Thats actually what I am looking for. TI need to know the workflow which pushes the summary definition fields or request fields to the Helpdesk Form when an incident is created to include the new value. In the summary definition form I will default it. Steve Date: Thu, 22 Jan 2009 08:37:03 -0800From: joe_rem...@yahoo.comsubject: Re: Quick Question New Mandatory field on helpdesk formTo: arsl...@arslist.org** Steve, Is there a possibility of setting it to some sort of a default if a null value is passed at the time of creating that record? I would look at that so that there is no chance of it being set to null.. Cheers Joe From: Steven Iocco steveio...@hotmail.comTo: arsl...@arslist.orgsent: Thursday, January 22, 2009 11:04:33 AMSubject: Quick Question New Mandatory field on helpdesk form** If we are also using the service request module how do I ensure this field is getting populated as well when requests channel from this medium?ThanksSteve__Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Quick Question New Mandatory field on helpdesk form
Steve, In my opinion, you might have to create a customized Filter. The reason being if that value is set to something specific, you do not want to overide that with a default. So one of the last filters to execute on that form would be to check the contents of that field and if null set it to a default. Cheers Joe From: Steven Iocco steveio...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thursday, January 22, 2009 11:43:49 AM Subject: Re: Quick Question New Mandatory field on helpdesk form ** Thanks Joe. Thats actually what I am looking for. TI need to know the workflow which pushes the summary definition fields or request fields to the Helpdesk Form when an incident is created to include the new value. In the summary definition form I will default it. Steve Date: Thu, 22 Jan 2009 08:37:03 -0800 From: joe_rem...@yahoo.com Subject: Re: Quick Question New Mandatory field on helpdesk form To: arslist@ARSLIST.ORG ** Steve, Is there a possibility of setting it to some sort of a default if a null value is passed at the time of creating that record? I would look at that so that there is no chance of it being set to null.. Cheers Joe From: Steven Iocco steveio...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thursday, January 22, 2009 11:04:33 AM Subject: Quick Question New Mandatory field on helpdesk form ** If we are also using the service request module how do I ensure this field is getting populated as well when requests channel from this medium? Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
