Re: Read-only Remedy
Cool -- thanks for those ideas... much appreciated. We don't have any APIs that can't be shut down during this period. much appreciated -- John From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, July 14, 2009 4:35 PM To: arslist@ARSLIST.ORG Subject: Re: Read-only Remedy ** True, he may need to keep in mind API's that create tickets but have exceptions for whatever is the true source for creation of these tickets. Since he didn't mention the source of creation of tickets (they got to be getting created somehow and somewhere), he might want to be careful about what he does with a creation prevention filter. You do not want to prevent 'too much'. Joe From: Nichols, Wesley D CTR USAF AFMC 72 CS/SCBAF wesley.nichols@tinker.af.mil To: arslist@ARSLIST.ORG Sent: Tuesday, July 14, 2009 4:24:47 PM Subject: Re: Read-only Remedy Much better solution Joe... I was just typing a similar reply to my previous quick and dirty initial response. I would still have a just in case filter. In case there are any API programs on the loose. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, July 14, 2009 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Read-only Remedy ** Or even better still an Active Link that closes a New Window and opens a Search instead with a message saying that they can only Modify an existing ticket. That way you won't frustrate a user who may fill in a entire ticket information in an attempt to create a ticket and then let the user know that they cannot create a ticket.. Joe From: LJ Longwing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 14, 2009 4:11:07 PM Subject: Re: Read-only Remedy ** Create a filter that fires on Submit that throws an error, that'll stop them from creating anything else, but not prevent modify From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chapin, John Sent: Tuesday, July 14, 2009 1:55 PM To: arslist@ARSLIST.ORG Subject: Read-only Remedy ** Howdy, listerz. We have Remedy 6 on Windows 2003. Is there any clever way to prevent users from creating NEW tickets, but allow them to annotate resolve their EXISTING tickets...? thanks -- --- The information contained in the linked e-mail transmission and any attachments may be privileged and confidential and is intended only for the use of the person(s) named in the linked e-mail transmission. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you should not review, disseminate, distribute or duplicate this e-mail transmission or any attachments. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. We do not accept account orders and/or instructions related to AllianceBernstein products or services by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. The linked e-mail transmission and any attachments are provided for informational purposes only and should not be construed in any manner as any solicitation or offer to buy or sell any investment opportunities or any related financial instruments and should not be construed in any manner as a public offer of any investment opportunities or any related financial instruments. If you, as the intended recipient of the linked e-mail transmission, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please reply to the sender indicating your wishes. Although we attempt to sweep e-mail and attachments for viruses, we will not be liable for any damages arising from the alteration of the contents of this linked e-mail transmission and any attachments by a third party or as a result of any virus being passed on. Please note: Trading instructions sent electronically to Bernstein shall not be deemed accepted until a representative of Bernstein acknowledges receipt electronically or by telephone. Comments in the linked e-mail transmission and any attachments are part of a larger body of investment analysis. For our research reports, which contain information that may be used to support investment decisions, and disclosures, see our website at www.bernsteinresearch.com http://www.bernsteinresearch.com/ http://www.bernsteinresearch.com/ . _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Read-only Remedy
Create a filter that fires on Submit that throws an error, that'll stop them from creating anything else, but not prevent modify _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chapin, John Sent: Tuesday, July 14, 2009 1:55 PM To: arslist@ARSLIST.ORG Subject: Read-only Remedy ** Howdy, listerz. We have Remedy 6 on Windows 2003. Is there any clever way to prevent users from creating NEW tickets, but allow them to annotate resolve their EXISTING tickets...? thanks -- --- The information contained in the linked e-mail transmission and any attachments may be privileged and confidential and is intended only for the use of the person(s) named in the linked e-mail transmission. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you should not review, disseminate, distribute or duplicate this e-mail transmission or any attachments. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. We do not accept account orders and/or instructions related to AllianceBernstein products or services by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. The linked e-mail transmission and any attachments are provided for informational purposes only and should not be construed in any manner as any solicitation or offer to buy or sell any investment opportunities or any related financial instruments and should not be construed in any manner as a public offer of any investment opportunities or any related financial instruments. If you, as the intended recipient of the linked e-mail transmission, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please reply to the sender indicating your wishes. Although we attempt to sweep e-mail and attachments for viruses, we will not be liable for any damages arising from the alteration of the contents of this linked e-mail transmission and any attachments by a third party or as a result of any virus being passed on. Please note: Trading instructions sent electronically to Bernstein shall not be deemed accepted until a representative of Bernstein acknowledges receipt electronically or by telephone. Comments in the linked e-mail transmission and any attachments are part of a larger body of investment analysis. For our research reports, which contain information that may be used to support investment decisions, and disclosures, see our website at www.bernsteinresearch.com. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Read-only Remedy
You could create a shared filter with a run-if of $OPERATION$ = CREATE that fires an error message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chapin, John Sent: Tuesday, July 14, 2009 2:55 PM To: arslist@ARSLIST.ORG Subject: Read-only Remedy ** Howdy, listerz. We have Remedy 6 on Windows 2003. Is there any clever way to prevent users from creating NEW tickets, but allow them to annotate resolve their EXISTING tickets...? thanks -- --- The information contained in the linked e-mail transmission and any attachments may be privileged and confidential and is intended only for the use of the person(s) named in the linked e-mail transmission. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you should not review, disseminate, distribute or duplicate this e-mail transmission or any attachments. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. We do not accept account orders and/or instructions related to AllianceBernstein products or services by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. The linked e-mail transmission and any attachments are provided for informational purposes only and should not be construed in any manner as any solicitation or offer to buy or sell any investment opportunities or any related financial instruments and should not be construed in any manner as a public offer of any investment opportunities or any related financial instruments. If you, as the intended recipient of the linked e-mail transmission, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please reply to the sender indicating your wishes. Although we attempt to sweep e-mail and attachments for viruses, we will not be liable for any damages arising from the alteration of the contents of this linked e-mail transmission and any attachments by a third party or as a result of any virus being passed on. Please note: Trading instructions sent electronically to Bernstein shall not be deemed accepted until a representative of Bernstein acknowledges receipt electronically or by telephone. Comments in the linked e-mail transmission and any attachments are part of a larger body of investment analysis. For our research reports, which contain information that may be used to support investment decisions, and disclosures, see our website at www.bernsteinresearch.com. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Read-only Remedy
Or even better still an Active Link that closes a New Window and opens a Search instead with a message saying that they can only Modify an existing ticket. That way you won't frustrate a user who may fill in a entire ticket information in an attempt to create a ticket and then let the user know that they cannot create a ticket.. Joe From: LJ Longwing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 14, 2009 4:11:07 PM Subject: Re: Read-only Remedy ** Create a filter that fires on Submit that throws an error, that'll stop them from creating anything else, but not prevent modify From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chapin, John Sent: Tuesday, July 14, 2009 1:55 PM To: arslist@ARSLIST.ORG Subject: Read-only Remedy ** Howdy, listerz. We have Remedy 6 on Windows 2003. Is there any clever way to prevent users from creating NEW tickets, but allow them to annotate resolve their EXISTING tickets...? thanks -- --- The information contained in the linked e-mail transmission and any attachments may be privileged and confidential and is intended only for the use of the person(s) named in the linked e-mail transmission. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you should not review, disseminate, distribute or duplicate this e-mail transmission or any attachments. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. We do not accept account orders and/or instructions related to AllianceBernstein products or services by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. The linked e-mail transmission and any attachments are provided for informational purposes only and should not be construed in any manner as any solicitation or offer to buy or sell any investment opportunities or any related financial instruments and should not be construed in any manner as a public offer of any investment opportunities or any related financial instruments. If you, as the intended recipient of the linked e-mail transmission, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please reply to the sender indicating your wishes. Although we attempt to sweep e-mail and attachments for viruses, we will not be liable for any damages arising from the alteration of the contents of this linked e-mail transmission and any attachments by a third party or as a result of any virus being passed on. Please note: Trading instructions sent electronically to Bernstein shall not be deemed accepted until a representative of Bernstein acknowledges receipt electronically or by telephone. Comments in the linked e-mail transmission and any attachments are part of a larger body of investment analysis. For our research reports, which contain information that may be used to support investment decisions, and disclosures, see our website at www.bernsteinresearch.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Read-only Remedy
Much better solution Joe... I was just typing a similar reply to my previous quick and dirty initial response. I would still have a just in case filter. In case there are any API programs on the loose. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, July 14, 2009 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Read-only Remedy ** Or even better still an Active Link that closes a New Window and opens a Search instead with a message saying that they can only Modify an existing ticket. That way you won't frustrate a user who may fill in a entire ticket information in an attempt to create a ticket and then let the user know that they cannot create a ticket.. Joe From: LJ Longwing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 14, 2009 4:11:07 PM Subject: Re: Read-only Remedy ** Create a filter that fires on Submit that throws an error, that'll stop them from creating anything else, but not prevent modify From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chapin, John Sent: Tuesday, July 14, 2009 1:55 PM To: arslist@ARSLIST.ORG Subject: Read-only Remedy ** Howdy, listerz. We have Remedy 6 on Windows 2003. Is there any clever way to prevent users from creating NEW tickets, but allow them to annotate resolve their EXISTING tickets...? thanks -- --- The information contained in the linked e-mail transmission and any attachments may be privileged and confidential and is intended only for the use of the person(s) named in the linked e-mail transmission. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you should not review, disseminate, distribute or duplicate this e-mail transmission or any attachments. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. We do not accept account orders and/or instructions related to AllianceBernstein products or services by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. The linked e-mail transmission and any attachments are provided for informational purposes only and should not be construed in any manner as any solicitation or offer to buy or sell any investment opportunities or any related financial instruments and should not be construed in any manner as a public offer of any investment opportunities or any related financial instruments. If you, as the intended recipient of the linked e-mail transmission, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please reply to the sender indicating your wishes. Although we attempt to sweep e-mail and attachments for viruses, we will not be liable for any damages arising from the alteration of the contents of this linked e-mail transmission and any attachments by a third party or as a result of any virus being passed on. Please note: Trading instructions sent electronically to Bernstein shall not be deemed accepted until a representative of Bernstein acknowledges receipt electronically or by telephone. Comments in the linked e-mail transmission and any attachments are part of a larger body of investment analysis. For our research reports, which contain information that may be used to support investment decisions, and disclosures, see our website at www.bernsteinresearch.com http://www.bernsteinresearch.com/ . _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Read-only Remedy
True, he may need to keep in mind API's that create tickets but have exceptions for whatever is the true source for creation of these tickets. Since he didn't mention the source of creation of tickets (they got to be getting created somehow and somewhere), he might want to be careful about what he does with a creation prevention filter. You do not want to prevent 'too much'. Joe From: Nichols, Wesley D CTR USAF AFMC 72 CS/SCBAF wesley.nichols@tinker.af.mil To: arslist@ARSLIST.ORG Sent: Tuesday, July 14, 2009 4:24:47 PM Subject: Re: Read-only Remedy Much better solution Joe... I was just typing a similar reply to my previous quick and dirty initial response. I would still have a just in case filter. In case there are any API programs on the loose. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, July 14, 2009 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Read-only Remedy ** Or even better still an Active Link that closes a New Window and opens a Search instead with a message saying that they can only Modify an existing ticket. That way you won't frustrate a user who may fill in a entire ticket information in an attempt to create a ticket and then let the user know that they cannot create a ticket.. Joe From: LJ Longwing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 14, 2009 4:11:07 PM Subject: Re: Read-only Remedy ** Create a filter that fires on Submit that throws an error, that'll stop them from creating anything else, but not prevent modify From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chapin, John Sent: Tuesday, July 14, 2009 1:55 PM To: arslist@ARSLIST.ORG Subject: Read-only Remedy ** Howdy, listerz. We have Remedy 6 on Windows 2003. Is there any clever way to prevent users from creating NEW tickets, but allow them to annotate resolve their EXISTING tickets...? thanks -- --- The information contained in the linked e-mail transmission and any attachments may be privileged and confidential and is intended only for the use of the person(s) named in the linked e-mail transmission. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you should not review, disseminate, distribute or duplicate this e-mail transmission or any attachments. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. We do not accept account orders and/or instructions related to AllianceBernstein products or services by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. The linked e-mail transmission and any attachments are provided for informational purposes only and should not be construed in any manner as any solicitation or offer to buy or sell any investment opportunities or any related financial instruments and should not be construed in any manner as a public offer of any investment opportunities or any related financial instruments. If you, as the intended recipient of the linked e-mail transmission, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please reply to the sender indicating your wishes. Although we attempt to sweep e-mail and attachments for viruses, we will not be liable for any damages arising from the alteration of the contents of this linked e-mail transmission and any attachments by a third party or as a result of any virus being passed on. Please note: Trading instructions sent electronically to Bernstein shall not be deemed accepted until a representative of Bernstein acknowledges receipt electronically or by telephone. Comments in the linked e-mail transmission and any attachments are part of a larger body of investment analysis. For our research reports, which contain information that may be used to support investment decisions, and disclosures, see our website at www.bernsteinresearch.com http://www.bernsteinresearch.com/ . ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
