Re: Remedy 9.x and Amazon Web Services
Warren, I just came across your message and wondered whether you, or anyone else, had any further luck with this. My group has been tasked with moving (or at least looking into moving) our current Remedy system to AWS -- specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. Svr. 2008. We are not using ITSM nor any other OOTB apps -- all custom-built. Based on what I've seen, the AWS EC2 product offers a Windows Server platform with various flavors of MS-SQL. Thanks, Joe Castleman On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > ** > I was curious if anyone out there has attempted an install of version 9 in > the AWS EC2 environment? We are currently building a proof of concept > installation using ARS 9.x, ITSM 9 and SSO. The developer who is working > on the project has run into a myriad of issues. The problems he is having > tend to be around broken installers, but he is also having a devil of a > time getting the CMDB to work on one of the servers. > > Our organization is on a path to move to Amazon here in the next year, but > the problems we are having right now are a bit concerning. He has spent > days trying to get this up and running. > > Has anyone out there been able to do this? > > Do you know if BMC tests Remedy in the AWS environment? > > Love to hear from you! > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.x and Amazon Web Services
Hi Joe, We’ve had to move our Remedy environments to AWS but we’re running Linux. We had all kinds of little weird problems after moving our 8.1.0 system from VM servers in our data center to AWS. When went to 8.1.2, almost all of our issues went away and some things that had broken during the move started to work again, such as LDAP/AD. We also went from Oracle Enterprise to Oracle Standard edition. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 9.x and Amazon Web Services ** Warren, I just came across your message and wondered whether you, or anyone else, had any further luck with this. My group has been tasked with moving (or at least looking into moving) our current Remedy system to AWS -- specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. Svr. 2008. We are not using ITSM nor any other OOTB apps -- all custom-built. Based on what I've seen, the AWS EC2 product offers a Windows Server platform with various flavors of MS-SQL. Thanks, Joe Castleman On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II mailto:warrenbaltim...@gmail.com>> wrote: ** I was curious if anyone out there has attempted an install of version 9 in the AWS EC2 environment? We are currently building a proof of concept installation using ARS 9.x, ITSM 9 and SSO. The developer who is working on the project has run into a myriad of issues. The problems he is having tend to be around broken installers, but he is also having a devil of a time getting the CMDB to work on one of the servers. Our organization is on a path to move to Amazon here in the next year, but the problems we are having right now are a bit concerning. He has spent days trying to get this up and running. Has anyone out there been able to do this? Do you know if BMC tests Remedy in the AWS environment? Love to hear from you! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.x and Amazon Web Services
Thanks Keith. Are you using EC2? Joe On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith wrote: > ** > > Hi Joe, > > > > We’ve had to move our Remedy environments to AWS but we’re running Linux. > We had all kinds of little weird problems after moving our 8.1.0 system > from VM servers in our data center to AWS. When went to 8.1.2, almost all > of our issues went away and some things that had broken during the move > started to work again, such as LDAP/AD. We also went from Oracle Enterprise > to Oracle Standard edition. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 12:52 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Warren, > > > > I just came across your message and wondered whether you, or anyone else, > had any further luck with this. My group has been tasked with moving (or > at least looking into moving) our current Remedy system to AWS -- > specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. > Svr. 2008. We are not using ITSM nor any other OOTB apps -- all > custom-built. > > > > Based on what I've seen, the AWS EC2 product offers a Windows Server > platform with various flavors of MS-SQL. > > > > Thanks, > > > > Joe Castleman > > > > > > On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > I was curious if anyone out there has attempted an install of version 9 in > the AWS EC2 environment? We are currently building a proof of concept > installation using ARS 9.x, ITSM 9 and SSO. The developer who is working > on the project has run into a myriad of issues. The problems he is having > tend to be around broken installers, but he is also having a devil of a > time getting the CMDB to work on one of the servers. > > Our organization is on a path to move to Amazon here in the next year, but > the problems we are having right now are a bit concerning. He has spent > days trying to get this up and running. > > Has anyone out there been able to do this? > > Do you know if BMC tests Remedy in the AWS environment? > > Love to hear from you! > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.x and Amazon Web Services
App and Mid-Tier are EC2. Db is RDS. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 9.x and Amazon Web Services ** Thanks Keith. Are you using EC2? Joe On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith mailto:ksincl...@shoppertrak.com>> wrote: ** Hi Joe, We’ve had to move our Remedy environments to AWS but we’re running Linux. We had all kinds of little weird problems after moving our 8.1.0 system from VM servers in our data center to AWS. When went to 8.1.2, almost all of our issues went away and some things that had broken during the move started to work again, such as LDAP/AD. We also went from Oracle Enterprise to Oracle Standard edition. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 12:52 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Warren, I just came across your message and wondered whether you, or anyone else, had any further luck with this. My group has been tasked with moving (or at least looking into moving) our current Remedy system to AWS -- specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. Svr. 2008. We are not using ITSM nor any other OOTB apps -- all custom-built. Based on what I've seen, the AWS EC2 product offers a Windows Server platform with various flavors of MS-SQL. Thanks, Joe Castleman On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II mailto:warrenbaltim...@gmail.com>> wrote: ** I was curious if anyone out there has attempted an install of version 9 in the AWS EC2 environment? We are currently building a proof of concept installation using ARS 9.x, ITSM 9 and SSO. The developer who is working on the project has run into a myriad of issues. The problems he is having tend to be around broken installers, but he is also having a devil of a time getting the CMDB to work on one of the servers. Our organization is on a path to move to Amazon here in the next year, but the problems we are having right now are a bit concerning. He has spent days trying to get this up and running. Has anyone out there been able to do this? Do you know if BMC tests Remedy in the AWS environment? Love to hear from you! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.x and Amazon Web Services
Do you have additional instances on AWS for development and/or testing? Also wondered about setting up a secondary server for disaster recovery, but I'm guessing part of the reason of using the cloud is not having to do that. I'm also looking at the PDF that Remedy published about On Demand. I have no idea about the pricing, but (given their change review board etc.) I am guessing it could not possibly be cheaper than maintaining everything ourselves, like we're doing today. Joe On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith wrote: > ** > > App and Mid-Tier are EC2. Db is RDS. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 1:38 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Thanks Keith. Are you using EC2? > > > > Joe > > > > On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith < > ksincl...@shoppertrak.com> wrote: > > ** > > Hi Joe, > > > > We’ve had to move our Remedy environments to AWS but we’re running Linux. > We had all kinds of little weird problems after moving our 8.1.0 system > from VM servers in our data center to AWS. When went to 8.1.2, almost all > of our issues went away and some things that had broken during the move > started to work again, such as LDAP/AD. We also went from Oracle Enterprise > to Oracle Standard edition. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 12:52 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Warren, > > > > I just came across your message and wondered whether you, or anyone else, > had any further luck with this. My group has been tasked with moving (or > at least looking into moving) our current Remedy system to AWS -- > specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. > Svr. 2008. We are not using ITSM nor any other OOTB apps -- all > custom-built. > > > > Based on what I've seen, the AWS EC2 product offers a Windows Server > platform with various flavors of MS-SQL. > > > > Thanks, > > > > Joe Castleman > > > > > > On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > I was curious if anyone out there has attempted an install of version 9 in > the AWS EC2 environment? We are currently building a proof of concept > installation using ARS 9.x, ITSM 9 and SSO. The developer who is working > on the project has run into a myriad of issues. The problems he is having > tend to be around broken installers, but he is also having a devil of a > time getting the CMDB to work on one of the servers. > > Our organization is on a path to move to Amazon here in the next year, but > the problems we are having right now are a bit concerning. He has spent > days trying to get this up and running. > > Has anyone out there been able to do this? > > Do you know if BMC tests Remedy in the AWS environment? > > Love to hear from you! > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.x and Amazon Web Services
Joe, The On Demand system can absolutely be cheaper than maintaining all the servers, licenses, software etc… yourself. If I followed the thread correctly you have an all custom built system. Is this because OOB ITSM isn’t what you need (for example maybe you wrote a CRM system from scratch). It also matters if you are using Windows or Linux, MSSQL or Oracle, and are these multi-tiered, grouped redundant systems with load balancers or basic 2 box setups (App and database servers). I am an independent consultant not a sales person, but I have seen the On-Demand system be the better bet for many customers. I would reach out to your sales person and get some quotes, it can’t hurt and the ITSM 9.x of today is so much better than the systems of the past. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 9.x and Amazon Web Services ** Do you have additional instances on AWS for development and/or testing? Also wondered about setting up a secondary server for disaster recovery, but I'm guessing part of the reason of using the cloud is not having to do that. I'm also looking at the PDF that Remedy published about On Demand. I have no idea about the pricing, but (given their change review board etc.) I am guessing it could not possibly be cheaper than maintaining everything ourselves, like we're doing today. Joe On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith mailto:ksincl...@shoppertrak.com>> wrote: ** App and Mid-Tier are EC2. Db is RDS. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 1:38 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Thanks Keith. Are you using EC2? Joe On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith mailto:ksincl...@shoppertrak.com>> wrote: ** Hi Joe, We’ve had to move our Remedy environments to AWS but we’re running Linux. We had all kinds of little weird problems after moving our 8.1.0 system from VM servers in our data center to AWS. When went to 8.1.2, almost all of our issues went away and some things that had broken during the move started to work again, such as LDAP/AD. We also went from Oracle Enterprise to Oracle Standard edition. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 12:52 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Warren, I just came across your message and wondered whether you, or anyone else, had any further luck with this. My group has been tasked with moving (or at least looking into moving) our current Remedy system to AWS -- specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. Svr. 2008. We are not using ITSM nor any other OOTB apps -- all custom-built. Based on what I've seen, the AWS EC2 product offers a Windows Server platform with various flavors of MS-SQL. Thanks, Joe Castleman On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II mailto:warrenbaltim...@gmail.com>> wrote: ** I was curious if anyone out there has attempted an install of version 9 in the AWS EC2 environment? We are currently building a proof of concept installation using ARS 9.x, ITSM 9 and SSO. The developer who is working on the project has run into a myriad of issues. The problems he is having tend to be around broken installers, but he is also having a devil of a time getting the CMDB to work on one of the servers. Our organization is on a path to move to Amazon here in the next year, but the problems we are having right now are a bit concerning. He has spent days trying to get this up and running. Has anyone out there been able to do this? Do you know if BMC tests Remedy in the AWS environment? Love to hear from you! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.x and Amazon Web Services
Hey Joe, Our test and dev environments have also been moved over to AWS. We used those as our POC and tests before moving prod. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 9.x and Amazon Web Services ** Do you have additional instances on AWS for development and/or testing? Also wondered about setting up a secondary server for disaster recovery, but I'm guessing part of the reason of using the cloud is not having to do that. I'm also looking at the PDF that Remedy published about On Demand. I have no idea about the pricing, but (given their change review board etc.) I am guessing it could not possibly be cheaper than maintaining everything ourselves, like we're doing today. Joe On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith mailto:ksincl...@shoppertrak.com>> wrote: ** App and Mid-Tier are EC2. Db is RDS. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 1:38 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Thanks Keith. Are you using EC2? Joe On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith mailto:ksincl...@shoppertrak.com>> wrote: ** Hi Joe, We’ve had to move our Remedy environments to AWS but we’re running Linux. We had all kinds of little weird problems after moving our 8.1.0 system from VM servers in our data center to AWS. When went to 8.1.2, almost all of our issues went away and some things that had broken during the move started to work again, such as LDAP/AD. We also went from Oracle Enterprise to Oracle Standard edition. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 12:52 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Warren, I just came across your message and wondered whether you, or anyone else, had any further luck with this. My group has been tasked with moving (or at least looking into moving) our current Remedy system to AWS -- specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. Svr. 2008. We are not using ITSM nor any other OOTB apps -- all custom-built. Based on what I've seen, the AWS EC2 product offers a Windows Server platform with various flavors of MS-SQL. Thanks, Joe Castleman On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II mailto:warrenbaltim...@gmail.com>> wrote: ** I was curious if anyone out there has attempted an install of version 9 in the AWS EC2 environment? We are currently building a proof of concept installation using ARS 9.x, ITSM 9 and SSO. The developer who is working on the project has run into a myriad of issues. The problems he is having tend to be around broken installers, but he is also having a devil of a time getting the CMDB to work on one of the servers. Our organization is on a path to move to Amazon here in the next year, but the problems we are having right now are a bit concerning. He has spent days trying to get this up and running. Has anyone out there been able to do this? Do you know if BMC tests Remedy in the AWS environment? Love to hear from you! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.x and Amazon Web Services
Remedy OnDemand is definite alternative you can think of in comparison to moving Remedy in AWS. OnDemand not only provides access to latest & greatest ITSM suite but also helps to manage your changes , upgrades , etc. Thanks, Abhijit H On 27-Jan-2016 9:07 pm, "Sinclair, Keith" wrote: > ** > > Hey Joe, > > > > Our test and dev environments have also been moved over to AWS. We used > those as our POC and tests before moving prod. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 2:09 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Do you have additional instances on AWS for development and/or testing? > Also wondered about setting up a secondary server for disaster recovery, > but I'm guessing part of the reason of using the cloud is not having to do > that. > > > > I'm also looking at the PDF that Remedy published about On Demand. I have > no idea about the pricing, but (given their change review board etc.) I am > guessing it could not possibly be cheaper than maintaining everything > ourselves, like we're doing today. > > > > Joe > > > > On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith < > ksincl...@shoppertrak.com> wrote: > > ** > > App and Mid-Tier are EC2. Db is RDS. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 1:38 PM > > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Thanks Keith. Are you using EC2? > > > > Joe > > > > On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith < > ksincl...@shoppertrak.com> wrote: > > ** > > Hi Joe, > > > > We’ve had to move our Remedy environments to AWS but we’re running Linux. > We had all kinds of little weird problems after moving our 8.1.0 system > from VM servers in our data center to AWS. When went to 8.1.2, almost all > of our issues went away and some things that had broken during the move > started to work again, such as LDAP/AD. We also went from Oracle Enterprise > to Oracle Standard edition. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 12:52 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Warren, > > > > I just came across your message and wondered whether you, or anyone else, > had any further luck with this. My group has been tasked with moving (or > at least looking into moving) our current Remedy system to AWS -- > specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. > Svr. 2008. We are not using ITSM nor any other OOTB apps -- all > custom-built. > > > > Based on what I've seen, the AWS EC2 product offers a Windows Server > platform with various flavors of MS-SQL. > > > > Thanks, > > > > Joe Castleman > > > > > > On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > I was curious if anyone out there has attempted an install of version 9 in > the AWS EC2 environment? We are currently building a proof of concept > installation using ARS 9.x, ITSM 9 and SSO. The developer who is working > on the project has run into a myriad of issues. The problems he is having > tend to be around broken installers, but he is also having a devil of a > time getting the CMDB to work on one of the servers. > > Our organization is on a path to move to Amazon here in the next year, but > the problems we are having right now are a bit concerning. He has spent > days trying to get this up and running. > > Has anyone out there been able to do this? > > Do you know if BMC tests Remedy in the AWS environment? > > Love to hear from you! > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 9.x and Amazon Web Services
There are two major down sides to ROD in my humble opinion. The 'Change control board'...this is both a positive and a negative...they must protect their infrastructure, so they need to review everything that goes in to ensure it doesn't endanger their systems performancebut that is also a hindrance to allowing you to sometimes do something 'bad', even though you know it's bad because it's the best that you can get. The other is, as I understand it, that ROD is purely ITSM...so, people that don't want/need ITSM, yet want/need RemedyI don't believe ROD is the best option...but this one, I might be wrong about...I'm certainly not BMC and don't know everything about their offerings...but, last time I checked, it wasn't for Custom shops. On Thu, Jan 28, 2016 at 7:54 AM, Abhijit Hendre wrote: > ** > > Remedy OnDemand is definite alternative you can think of in comparison to > moving Remedy in AWS. > > OnDemand not only provides access to latest & greatest ITSM suite but also > helps to manage your changes , upgrades , etc. > > Thanks, > Abhijit H > On 27-Jan-2016 9:07 pm, "Sinclair, Keith" > wrote: > >> ** >> >> Hey Joe, >> >> >> >> Our test and dev environments have also been moved over to AWS. We used >> those as our POC and tests before moving prod. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman >> *Sent:* Tuesday, January 26, 2016 2:09 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy 9.x and Amazon Web Services >> >> >> >> ** >> >> Do you have additional instances on AWS for development and/or testing? >> Also wondered about setting up a secondary server for disaster recovery, >> but I'm guessing part of the reason of using the cloud is not having to do >> that. >> >> >> >> I'm also looking at the PDF that Remedy published about On Demand. I >> have no idea about the pricing, but (given their change review board etc.) >> I am guessing it could not possibly be cheaper than maintaining everything >> ourselves, like we're doing today. >> >> >> >> Joe >> >> >> >> On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith < >> ksincl...@shoppertrak.com> wrote: >> >> ** >> >> App and Mid-Tier are EC2. Db is RDS. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman >> *Sent:* Tuesday, January 26, 2016 1:38 PM >> >> >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy 9.x and Amazon Web Services >> >> >> >> ** >> >> Thanks Keith. Are you using EC2? >> >> >> >> Joe >> >> >> >> On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith < >> ksincl...@shoppertrak.com> wrote: >> >> ** >> >> Hi Joe, >> >> >> >> We’ve had to move our Remedy environments to AWS but we’re running Linux. >> We had all kinds of little weird problems after moving our 8.1.0 system >> from VM servers in our data center to AWS. When went to 8.1.2, almost all >> of our issues went away and some things that had broken during the move >> started to work again, such as LDAP/AD. We also went from Oracle Enterprise >> to Oracle Standard edition. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman >> *Sent:* Tuesday, January 26, 2016 12:52 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy 9.x and Amazon Web Services >> >> >> >> ** >> >> Warren, >> >> >> >> I just came across your message and wondered whether you, or anyone else, >> had any further luck with this. My group has been tasked with moving (or >> at least looking into moving) our current Remedy system to AWS -- >> specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. >> Svr. 2008. We are not using ITSM nor any other OOTB apps -- all >> custom-built. >> >> >> >> Based on what I've seen, the AWS EC2 product offers a Windows Server >> platform with various flavors of MS-SQL. >> >> >> >> Thanks, >> >> >> >> Joe Castleman >> >> >> >> >> >> On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II < >> warrenbaltim...@gmail.com> wrote: >>
Re: Remedy 9.x and Amazon Web Services
Well, that certainly says enough.they allow Custom, but no 'real' applications. Limiting Custom to 1000 objects (unless otherwise authorized) is a severe limitation if you wanted to build anything substantial, and the fact that ROD only allows 'Write' licenses for custom applications, that nulls some of the advantages to build your own stuffso, if I worked at a company that wanted to have its custom app hosted in the cloud...I would very seriously not consider ROD for that purpose. On Thu, Jan 28, 2016 at 2:51 PM, Brock, Anne wrote: > ** > > Policy on custom applications on Remedy on Demand: > > > https://docs.bmc.com/docs/display/public/rondsubscriber/BMC+Remedy+OnDemand+Custom+Applications+policy > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing > *Sent:* Thursday, January 28, 2016 7:18 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > There are two major down sides to ROD in my humble opinion. The 'Change > control board'...this is both a positive and a negative...they must protect > their infrastructure, so they need to review everything that goes in to > ensure it doesn't endanger their systems performancebut that is also a > hindrance to allowing you to sometimes do something 'bad', even though you > know it's bad because it's the best that you can get. The other is, as I > understand it, that ROD is purely ITSM...so, people that don't want/need > ITSM, yet want/need RemedyI don't believe ROD is the best option...but > this one, I might be wrong about...I'm certainly not BMC and don't know > everything about their offerings...but, last time I checked, it wasn't for > Custom shops. > > > > On Thu, Jan 28, 2016 at 7:54 AM, Abhijit Hendre > wrote: > > ** > > Remedy OnDemand is definite alternative you can think of in comparison to > moving Remedy in AWS. > > OnDemand not only provides access to latest & greatest ITSM suite but also > helps to manage your changes , upgrades , etc. > > Thanks, > Abhijit H > > On 27-Jan-2016 9:07 pm, "Sinclair, Keith" > wrote: > > ** > > Hey Joe, > > > > Our test and dev environments have also been moved over to AWS. We used > those as our POC and tests before moving prod. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 2:09 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Do you have additional instances on AWS for development and/or testing? > Also wondered about setting up a secondary server for disaster recovery, > but I'm guessing part of the reason of using the cloud is not having to do > that. > > > > I'm also looking at the PDF that Remedy published about On Demand. I have > no idea about the pricing, but (given their change review board etc.) I am > guessing it could not possibly be cheaper than maintaining everything > ourselves, like we're doing today. > > > > Joe > > > > On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith < > ksincl...@shoppertrak.com> wrote: > > ** > > App and Mid-Tier are EC2. Db is RDS. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 1:38 PM > > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Thanks Keith. Are you using EC2? > > > > Joe > > > > On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith < > ksincl...@shoppertrak.com> wrote: > > ** > > Hi Joe, > > > > We’ve had to move our Remedy environments to AWS but we’re running Linux. > We had all kinds of little weird problems after moving our 8.1.0 system > from VM servers in our data center to AWS. When went to 8.1.2, almost all > of our issues went away and some things that had broken during the move > started to work again, such as LDAP/AD. We also went from Oracle Enterprise > to Oracle Standard edition. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman > *Sent:* Tuesday, January 26, 2016 12:52 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy 9.x and Amazon Web Services > > > > ** > > Warren, > > > > I just came across your message and wondered whether you, or anyone
Re: Remedy 9.x and Amazon Web Services
That is why I asked earlier in the thread if the custom app was really necessary? ITSM 9.1 has many configurable properties that make it adaptable to many different situations and requirements, thus removing the need for customization and instead it’s all configuration. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, January 28, 2016 5:00 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 9.x and Amazon Web Services ** Well, that certainly says enough.they allow Custom, but no 'real' applications. Limiting Custom to 1000 objects (unless otherwise authorized) is a severe limitation if you wanted to build anything substantial, and the fact that ROD only allows 'Write' licenses for custom applications, that nulls some of the advantages to build your own stuffso, if I worked at a company that wanted to have its custom app hosted in the cloud...I would very seriously not consider ROD for that purpose. On Thu, Jan 28, 2016 at 2:51 PM, Brock, Anne mailto:anne_br...@bmc.com>> wrote: ** Policy on custom applications on Remedy on Demand: https://docs.bmc.com/docs/display/public/rondsubscriber/BMC+Remedy+OnDemand+Custom+Applications+policy From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of LJ LongWing Sent: Thursday, January 28, 2016 7:18 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** There are two major down sides to ROD in my humble opinion. The 'Change control board'...this is both a positive and a negative...they must protect their infrastructure, so they need to review everything that goes in to ensure it doesn't endanger their systems performancebut that is also a hindrance to allowing you to sometimes do something 'bad', even though you know it's bad because it's the best that you can get. The other is, as I understand it, that ROD is purely ITSM...so, people that don't want/need ITSM, yet want/need RemedyI don't believe ROD is the best option...but this one, I might be wrong about...I'm certainly not BMC and don't know everything about their offerings...but, last time I checked, it wasn't for Custom shops. On Thu, Jan 28, 2016 at 7:54 AM, Abhijit Hendre mailto:abhihen...@gmail.com>> wrote: ** Remedy OnDemand is definite alternative you can think of in comparison to moving Remedy in AWS. OnDemand not only provides access to latest & greatest ITSM suite but also helps to manage your changes , upgrades , etc. Thanks, Abhijit H On 27-Jan-2016 9:07 pm, "Sinclair, Keith" mailto:ksincl...@shoppertrak.com>> wrote: ** Hey Joe, Our test and dev environments have also been moved over to AWS. We used those as our POC and tests before moving prod. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 2:09 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Do you have additional instances on AWS for development and/or testing? Also wondered about setting up a secondary server for disaster recovery, but I'm guessing part of the reason of using the cloud is not having to do that. I'm also looking at the PDF that Remedy published about On Demand. I have no idea about the pricing, but (given their change review board etc.) I am guessing it could not possibly be cheaper than maintaining everything ourselves, like we're doing today. Joe On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith mailto:ksincl...@shoppertrak.com>> wrote: ** App and Mid-Tier are EC2. Db is RDS. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 1:38 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Thanks Keith. Are you using EC2? Joe On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith mailto:ksincl...@shoppertrak.com>> wrote: ** Hi Joe, We’ve had to move our Remedy environments to AWS but we’re running Linux. We had all kinds of little weird problems after moving our 8.1.0 system from VM servers in our data center to AWS. When went to 8.1.2, almost all of our issues went away and some things that had broken during the move started to work again, such as LDAP/AD. We also went from Oracle Enterprise to Oracle Standard edition. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 12:52 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Re: Remedy 9.x and Amazon Web Services
Policy on custom applications on Remedy on Demand: https://docs.bmc.com/docs/display/public/rondsubscriber/BMC+Remedy+OnDemand+Custom+Applications+policy From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, January 28, 2016 7:18 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 9.x and Amazon Web Services ** There are two major down sides to ROD in my humble opinion. The 'Change control board'...this is both a positive and a negative...they must protect their infrastructure, so they need to review everything that goes in to ensure it doesn't endanger their systems performancebut that is also a hindrance to allowing you to sometimes do something 'bad', even though you know it's bad because it's the best that you can get. The other is, as I understand it, that ROD is purely ITSM...so, people that don't want/need ITSM, yet want/need RemedyI don't believe ROD is the best option...but this one, I might be wrong about...I'm certainly not BMC and don't know everything about their offerings...but, last time I checked, it wasn't for Custom shops. On Thu, Jan 28, 2016 at 7:54 AM, Abhijit Hendre mailto:abhihen...@gmail.com>> wrote: ** Remedy OnDemand is definite alternative you can think of in comparison to moving Remedy in AWS. OnDemand not only provides access to latest & greatest ITSM suite but also helps to manage your changes , upgrades , etc. Thanks, Abhijit H On 27-Jan-2016 9:07 pm, "Sinclair, Keith" mailto:ksincl...@shoppertrak.com>> wrote: ** Hey Joe, Our test and dev environments have also been moved over to AWS. We used those as our POC and tests before moving prod. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 2:09 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Do you have additional instances on AWS for development and/or testing? Also wondered about setting up a secondary server for disaster recovery, but I'm guessing part of the reason of using the cloud is not having to do that. I'm also looking at the PDF that Remedy published about On Demand. I have no idea about the pricing, but (given their change review board etc.) I am guessing it could not possibly be cheaper than maintaining everything ourselves, like we're doing today. Joe On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith mailto:ksincl...@shoppertrak.com>> wrote: ** App and Mid-Tier are EC2. Db is RDS. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 1:38 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Thanks Keith. Are you using EC2? Joe On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith mailto:ksincl...@shoppertrak.com>> wrote: ** Hi Joe, We’ve had to move our Remedy environments to AWS but we’re running Linux. We had all kinds of little weird problems after moving our 8.1.0 system from VM servers in our data center to AWS. When went to 8.1.2, almost all of our issues went away and some things that had broken during the move started to work again, such as LDAP/AD. We also went from Oracle Enterprise to Oracle Standard edition. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 12:52 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Warren, I just came across your message and wondered whether you, or anyone else, had any further luck with this. My group has been tasked with moving (or at least looking into moving) our current Remedy system to AWS -- specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. Svr. 2008. We are not using ITSM nor any other OOTB apps -- all custom-built. Based on what I've seen, the AWS EC2 product offers a Windows Server platform with various flavors of MS-SQL. Thanks, Joe Castleman On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II mailto:warrenbaltim...@gmail.com>> wrote: ** I was curious if anyone out there has attempted an install of version 9 in the AWS EC2 environment? We are currently building a proof of concept installation using ARS 9.x, ITSM 9 and SSO. The developer who is working on the project has run into a myriad of issues. The problems he is having tend to be around broken installers, but he is also having a devil of a time getting the CMDB to work on one of the servers. Our organization is on a path to move to Amazon here in the next year, but
Re: Remedy 9.x and Amazon Web Services
Ah yes, but I'm not talking about a custom itsm app, I'm talking about applications that actually have nothing to do with help desk functions :) On January 28, 2016 4:06:36 PM David Charters wrote: That is why I asked earlier in the thread if the custom app was really necessary? ITSM 9.1 has many configurable properties that make it adaptable to many different situations and requirements, thus removing the need for customization and instead it’s all configuration. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, January 28, 2016 5:00 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 9.x and Amazon Web Services ** Well, that certainly says enough.they allow Custom, but no 'real' applications. Limiting Custom to 1000 objects (unless otherwise authorized) is a severe limitation if you wanted to build anything substantial, and the fact that ROD only allows 'Write' licenses for custom applications, that nulls some of the advantages to build your own stuffso, if I worked at a company that wanted to have its custom app hosted in the cloud...I would very seriously not consider ROD for that purpose. On Thu, Jan 28, 2016 at 2:51 PM, Brock, Anne mailto:anne_br...@bmc.com>> wrote: ** Policy on custom applications on Remedy on Demand: https://docs.bmc.com/docs/display/public/rondsubscriber/BMC+Remedy+OnDemand+Custom+Applications+policy From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of LJ LongWing Sent: Thursday, January 28, 2016 7:18 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** There are two major down sides to ROD in my humble opinion. The 'Change control board'...this is both a positive and a negative...they must protect their infrastructure, so they need to review everything that goes in to ensure it doesn't endanger their systems performancebut that is also a hindrance to allowing you to sometimes do something 'bad', even though you know it's bad because it's the best that you can get. The other is, as I understand it, that ROD is purely ITSM...so, people that don't want/need ITSM, yet want/need RemedyI don't believe ROD is the best option...but this one, I might be wrong about...I'm certainly not BMC and don't know everything about their offerings...but, last time I checked, it wasn't for Custom shops. On Thu, Jan 28, 2016 at 7:54 AM, Abhijit Hendre mailto:abhihen...@gmail.com>> wrote: ** Remedy OnDemand is definite alternative you can think of in comparison to moving Remedy in AWS. OnDemand not only provides access to latest & greatest ITSM suite but also helps to manage your changes , upgrades , etc. Thanks, Abhijit H On 27-Jan-2016 9:07 pm, "Sinclair, Keith" mailto:ksincl...@shoppertrak.com>> wrote: ** Hey Joe, Our test and dev environments have also been moved over to AWS. We used those as our POC and tests before moving prod. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 2:09 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Do you have additional instances on AWS for development and/or testing? Also wondered about setting up a secondary server for disaster recovery, but I'm guessing part of the reason of using the cloud is not having to do that. I'm also looking at the PDF that Remedy published about On Demand. I have no idea about the pricing, but (given their change review board etc.) I am guessing it could not possibly be cheaper than maintaining everything ourselves, like we're doing today. Joe On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith mailto:ksincl...@shoppertrak.com>> wrote: ** App and Mid-Tier are EC2. Db is RDS. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 1:38 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Thanks Keith. Are you using EC2? Joe On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith mailto:ksincl...@shoppertrak.com>> wrote: ** Hi Joe, We’ve had to move our Remedy environments to AWS but we’re running Linux. We had all kinds of little weird problems after moving our 8.1.0 system from VM servers in our data center to AWS. When went to 8.1.2, almost all of our issues went away and some things that had broken during the move started to work again, such as LDAP/AD. We also went from Oracle Enterprise to Oracle Standard edition. From: A
Re: Remedy 9.x and Amazon Web Services
There are still many companies out there that are running old-school custom apps that have used Remedy to its strengths for their needs. ITSM doesn’t always work for everyone. My company is a custom shop that is using the system really well in a way that ITSM would be a dead weight. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, January 28, 2016 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 9.x and Amazon Web Services ** Ah yes, but I'm not talking about a custom itsm app, I'm talking about applications that actually have nothing to do with help desk functions :) On January 28, 2016 4:06:36 PM David Charters mailto:da...@charterstechnologies.com>> wrote: ** That is why I asked earlier in the thread if the custom app was really necessary? ITSM 9.1 has many configurable properties that make it adaptable to many different situations and requirements, thus removing the need for customization and instead it’s all configuration. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, January 28, 2016 5:00 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Well, that certainly says enough.they allow Custom, but no 'real' applications. Limiting Custom to 1000 objects (unless otherwise authorized) is a severe limitation if you wanted to build anything substantial, and the fact that ROD only allows 'Write' licenses for custom applications, that nulls some of the advantages to build your own stuffso, if I worked at a company that wanted to have its custom app hosted in the cloud...I would very seriously not consider ROD for that purpose. On Thu, Jan 28, 2016 at 2:51 PM, Brock, Anne mailto:anne_br...@bmc.com>> wrote: ** Policy on custom applications on Remedy on Demand: https://docs.bmc.com/docs/display/public/rondsubscriber/BMC+Remedy+OnDemand+Custom+Applications+policy From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of LJ LongWing Sent: Thursday, January 28, 2016 7:18 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** There are two major down sides to ROD in my humble opinion. The 'Change control board'...this is both a positive and a negative...they must protect their infrastructure, so they need to review everything that goes in to ensure it doesn't endanger their systems performancebut that is also a hindrance to allowing you to sometimes do something 'bad', even though you know it's bad because it's the best that you can get. The other is, as I understand it, that ROD is purely ITSM...so, people that don't want/need ITSM, yet want/need RemedyI don't believe ROD is the best option...but this one, I might be wrong about...I'm certainly not BMC and don't know everything about their offerings...but, last time I checked, it wasn't for Custom shops. On Thu, Jan 28, 2016 at 7:54 AM, Abhijit Hendre mailto:abhihen...@gmail.com>> wrote: ** Remedy OnDemand is definite alternative you can think of in comparison to moving Remedy in AWS. OnDemand not only provides access to latest & greatest ITSM suite but also helps to manage your changes , upgrades , etc. Thanks, Abhijit H On 27-Jan-2016 9:07 pm, "Sinclair, Keith" mailto:ksincl...@shoppertrak.com>> wrote: ** Hey Joe, Our test and dev environments have also been moved over to AWS. We used those as our POC and tests before moving prod. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 2:09 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazon Web Services ** Do you have additional instances on AWS for development and/or testing? Also wondered about setting up a secondary server for disaster recovery, but I'm guessing part of the reason of using the cloud is not having to do that. I'm also looking at the PDF that Remedy published about On Demand. I have no idea about the pricing, but (given their change review board etc.) I am guessing it could not possibly be cheaper than maintaining everything ourselves, like we're doing today. Joe On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith mailto:ksincl...@shoppertrak.com>> wrote: ** App and Mid-Tier are EC2. Db is RDS. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Joe Castleman Sent: Tuesday, January 26, 2016 1:38 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy 9.x and Amazo
Re: Remedy 9.x and Amazon Web Services
That's what we've got, several custom apps (comprising thousands of objects); there's no help desk involved. Migrating our existing system to another platform in the allotted time is one thing, but converting to ITSM or some other solution isn't feasible right now. Joe On Thu, Jan 28, 2016 at 9:29 PM, LJ LongWing wrote: > ** > > Ah yes, but I'm not talking about a custom itsm app, I'm talking about > applications that actually have nothing to do with help desk functions :) > > On January 28, 2016 4:06:36 PM David Charters < > da...@charterstechnologies.com> wrote: > >> ** >> >> That is why I asked earlier in the thread if the custom app was really >> necessary? ITSM 9.1 has many configurable properties that make it adaptable >> to many different situations and requirements, thus removing the need for >> customization and instead it’s all configuration. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >> *Sent:* Thursday, January 28, 2016 5:00 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy 9.x and Amazon Web Services >> >> >> >> ** >> >> Well, that certainly says enough.they allow Custom, but no 'real' >> applications. Limiting Custom to 1000 objects (unless otherwise >> authorized) is a severe limitation if you wanted to build anything >> substantial, and the fact that ROD only allows 'Write' licenses for custom >> applications, that nulls some of the advantages to build your own >> stuffso, if I worked at a company that wanted to have its custom app >> hosted in the cloud...I would very seriously not consider ROD for that >> purpose. >> >> >> >> On Thu, Jan 28, 2016 at 2:51 PM, Brock, Anne wrote: >> >> ** >> >> Policy on custom applications on Remedy on Demand: >> >> >> https://docs.bmc.com/docs/display/public/rondsubscriber/BMC+Remedy+OnDemand+Custom+Applications+policy >> >> >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >> *Sent:* Thursday, January 28, 2016 7:18 AM >> >> >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy 9.x and Amazon Web Services >> >> >> >> ** >> >> There are two major down sides to ROD in my humble opinion. The 'Change >> control board'...this is both a positive and a negative...they must protect >> their infrastructure, so they need to review everything that goes in to >> ensure it doesn't endanger their systems performancebut that is also a >> hindrance to allowing you to sometimes do something 'bad', even though you >> know it's bad because it's the best that you can get. The other is, as I >> understand it, that ROD is purely ITSM...so, people that don't want/need >> ITSM, yet want/need RemedyI don't believe ROD is the best option...but >> this one, I might be wrong about...I'm certainly not BMC and don't know >> everything about their offerings...but, last time I checked, it wasn't for >> Custom shops. >> >> >> >> On Thu, Jan 28, 2016 at 7:54 AM, Abhijit Hendre >> wrote: >> >> ** >> >> Remedy OnDemand is definite alternative you can think of in comparison to >> moving Remedy in AWS. >> >> OnDemand not only provides access to latest & greatest ITSM suite but >> also helps to manage your changes , upgrades , etc. >> >> Thanks, >> Abhijit H >> >> On 27-Jan-2016 9:07 pm, "Sinclair, Keith" >> wrote: >> >> ** >> >> Hey Joe, >> >> >> >> Our test and dev environments have also been moved over to AWS. We used >> those as our POC and tests before moving prod. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman >> *Sent:* Tuesday, January 26, 2016 2:09 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Remedy 9.x and Amazon Web Services >> >> >> >> ** >> >> Do you have additional instances on AWS for development and/or testing? >> Also wondered about setting up a secondary server for disaster recovery, >> but I'm guessing part of the reason of using the cloud is not having to do >> that. >> >> >> >> I'm also looking at the PDF that Remedy published about On Dem
