Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules

[Gmail]

I have implemented ITSM 7.6.4 on Win 2008 R2 VM and was able to establish
connection using the client or user tool with no issues.  If you need any
specifics on the configurations, please let me know. I have the DB and the
MT on separate VMs and still able to connect to the app successfully. 

 

-Moe

http:///www.remedycloud.com <http://www.remedycloud.com>  

 

From: LJ LongWing [mailto:lj.longw...@gmail.com] 
Sent: Wednesday, June 15, 2011 5:10 PM
Subject: Re: Remedy User tool connecting through Windows 2008 R2 Firewall
rules

 

** 

Not an answer to your question, but I needed to setup my static port on TCP,
as well as TCP/UDP on 111.not just UDP..or at least I thought I did.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ivan Runions
Sent: Wednesday, June 15, 2011 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Remedy User tool connecting through Windows 2008 R2 Firewall rules

 

** 

I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine.

 

The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111.
In theory this allows the User tool to connect without specifying port 3060.
However something is still blocking port 111 for the portmapper.

 

My Windows server guy has asked me to explicity ask if other places have run
this on Windows 2008 R2 as opposed to Windows 2008 (non R2).

 

. so. I've just asked.   Has anyone done this on Win 2008 R2?

 

-ivan-

 

 

 

-- 
Ivan Runions 
 3rd Party Services Support 
 Information Technologies 
 University of Calgary 
 Calgary Alberta Canada 
 (403) 220-4437

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules

[Ivan Runions]

Ok (to all): thanks for the feedback... it's what I expected (it appears to be 
something in our Firewall configuration).

-ivan-


--
Ivan Runions
 3rd Party Services Support
 Information Technologies
 University of Calgary
 Calgary Alberta Canada
 (403) 220-4437

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly
Sent: Thursday, June 16, 2011 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules

**
Column IT confirmed they installed "7.6.4 SP1 stack installer and tested 
successfully in Release 2 and Service Patch 0 for Windows 2008".

I am currently running an install of 7.6.4 SP1 stack on Win2008 R2 SP1 - so 
far, so good.  I'll let you know if there are any issues.


Kelly Logan, Sr. Systems Administrator (Remedy), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com>
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
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From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ivan Runions
Sent: Wednesday, June 15, 2011 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Remedy User tool connecting through Windows 2008 R2 Firewall rules

**
I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine.

The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111.  In 
theory this allows the User tool to connect without specifying port 3060.  
However something is still blocking port 111 for the portmapper.

My Windows server guy has asked me to explicity ask if other places have run 
this on Windows 2008 R2 as opposed to Windows 2008 (non R2).

... so... I've just asked.   Has anyone done this on Win 2008 R2?

-ivan-



--
Ivan Runions
 3rd Party Services Support
 Information Technologies
 University of Calgary
 Calgary Alberta Canada
 (403) 220-4437

_attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers 
Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules

[Logan, Kelly]

Column IT confirmed they installed "7.6.4 SP1 stack installer and tested 
successfully in Release 2 and Service Patch 0 for Windows 2008".

I am currently running an install of 7.6.4 SP1 stack on Win2008 R2 SP1 - so 
far, so good.  I'll let you know if there are any issues.


Kelly Logan, Sr. Systems Administrator (Remedy), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ivan Runions
Sent: Wednesday, June 15, 2011 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Remedy User tool connecting through Windows 2008 R2 Firewall rules

**
I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine.

The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111.  In 
theory this allows the User tool to connect without specifying port 3060.  
However something is still blocking port 111 for the portmapper.

My Windows server guy has asked me to explicity ask if other places have run 
this on Windows 2008 R2 as opposed to Windows 2008 (non R2).

... so... I've just asked.   Has anyone done this on Win 2008 R2?

-ivan-



--
Ivan Runions
 3rd Party Services Support
 Information Technologies
 University of Calgary
 Calgary Alberta Canada
 (403) 220-4437

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules

[patchsk]

We are using it on 2008 R2 with out any issues.
As others suggested I guess TCP 111 would do the trick.
You need firewall rules for tcp 111, udp 111, tcp 3060

On Jun 15, 3:50 pm, Ivan Runions  wrote:
> I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine.
>
> The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111.  
> In theory this allows the User tool to connect without specifying port 3060.  
> However something is still blocking port 111 for the portmapper.
>
> My Windows server guy has asked me to explicity ask if other places have run 
> this on Windows 2008 R2 as opposed to Windows 2008 (non R2).
>
> ... so... I've just asked.   Has anyone done this on Win 2008 R2?
>
> -ivan-
>
> --
> Ivan Runions
>  3rd Party Services Support
>  Information Technologies
>  University of Calgary
>  Calgary Alberta Canada
>  (403) 220-4437
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug11www.wwrug.comARSList: "Where the Answers Are"

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Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules

[LJ LongWing]

Not an answer to your question, but I needed to setup my static port on TCP,
as well as TCP/UDP on 111.not just UDP..or at least I thought I did.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ivan Runions
Sent: Wednesday, June 15, 2011 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Remedy User tool connecting through Windows 2008 R2 Firewall rules

 

** 

I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine.

 

The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111.
In theory this allows the User tool to connect without specifying port 3060.
However something is still blocking port 111 for the portmapper.

 

My Windows server guy has asked me to explicity ask if other places have run
this on Windows 2008 R2 as opposed to Windows 2008 (non R2).

 

. so. I've just asked.   Has anyone done this on Win 2008 R2?

 

-ivan-

 

 

 

-- 
Ivan Runions 
 3rd Party Services Support 
 Information Technologies 
 University of Calgary 
 Calgary Alberta Canada 
 (403) 220-4437

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules

[Danny Kellett]

Try enabling TCP 111 too?

 

Kind regards

Danny

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ivan Runions
Sent: 15 June 2011 21:50
To: arslist@ARSLIST.ORG
Subject: Remedy User tool connecting through Windows 2008 R2 Firewall rules

 

** 

I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine.

 

The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111.
In theory this allows the User tool to connect without specifying port 3060.
However something is still blocking port 111 for the portmapper.

 

My Windows server guy has asked me to explicity ask if other places have run
this on Windows 2008 R2 as opposed to Windows 2008 (non R2).

 

. so. I've just asked.   Has anyone done this on Win 2008 R2?

 

-ivan-

 

 

 

-- 
Ivan Runions 
 3rd Party Services Support 
 Information Technologies 
 University of Calgary 
 Calgary Alberta Canada 
 (403) 220-4437

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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