Re: Remedy and Flash

[Frank Caruso]

We are running Weblogic 10.2 and IE 8 with ITSM 764 sp2.

I understand Flash needs to be installed on each client machine for ITSM to 
render.
But I am also seeing statements about not "installing" flash on the Midtier and 
that not having Flash on the midtier could improve performance?

is this a correct statement?

Thank you.

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Re: Remedy and Flash

[Kevin Shaffer]

Sent from my HTC One™ X, an AT&T 4G LTE smartphone

- Reply message -
From: "Mueller, Doug" 
To: 
Subject: Remedy and Flash
Date: Mon, Aug 26, 2013 2:35 PM


Claire,

Just to be clear what the setting does

If you disable Flash using the mid-tier setting:

If using Firefox or Safari or any browser other than IE - no affect as Flash is 
not used for the generic rendering
   of forms for any of these browsers

If using AR System mid-tier 8.0 or later and using IE - no affect as Flash is 
not used for the generic rendering
   of forms in ANY browser from the 8.0 release and forward

If using AR System mid-tier pre-8.0 and using IE - Flash is used for a couple 
of small cosmetic aspects of
   the system.  And, yes, the only issue with not using Flash is those minor 
cosmetic aspects and a gain in
   performance of the system.


This setting has no impact on any DVF that uses Flash to display the contents.

This includes Flashboards - if you have it configured to use Flash vs. the 
whatever the other display option is.
This includes the CMDB console screens which are actually DVFs and use Flash 
(and which will be rewritten to
 use native AR System technology if I can ever get it on the schedule)
This includes any custom plugin you may have which uses Flash

So, for this set of things, Flash must be installed if you want these screens / 
pictures to display.  These
areas are NOT affected or covered by the use of Flash for the generic rendering 
of the screen.


The settings in question here is only about the issue where Flash was used when 
the browser (IE specifically)
did not have the support for the constructs to produce some UI polish that we 
were introducing.

Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, August 23, 2013 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Remedy and Flash

**
Sort of an add on to the question below...

Does disabling Flash do anything other than remove the rounded corners?  Does 
it make the screen build and change faster?



ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Mid-Tier SP4-s
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Friday, August 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening 
Templates in Remedy while using Internet Explorer 9.

**
I've experienced that as well.

Without knowing which version of ARS/ITSM you are running, I would suggest the 
following (Applies to 7.6.04 SP4)

Problem due to  IE9/Flash and there are two choices:

1. You can downgrade your Flash to version 10.2

or

2. You can disable the Flash UI rendering in your Mid Tier config.properties 
file

Set these lines to False:
arsystem.flash.detect_flashplayer=true
arsystem.flash.enable_ui_rendering=true

Terry



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-21-13 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening 
Templates in Remedy while using Internet Explorer 9.
**
Gordon:

Yes, we definitely experienced that.  Unfortunately, I'm drawing a blank on 
what we did to address it, but I'm thinking we saw an improvement after having 
folks tweak their browser settings somehow.

Sorry I can't be of more help.  :(

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Wednesday, August 21, 2013 10:09 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Service Desk agents experience delays when opening 
Templates in Remedy while using Internet Explorer 9.

**

Hello,



Has anyone seen this?



"Service Desk agents experience delays when opening Templates in Remedy while

using IE 9.  When using Firefox, there are no delays.   Because of Firefox

quirkiness, Firefox is not always an option.   These delays can be from 5

secs. to 45 secs., which can cause significant delays to the Service Desk

agents performance.  Templates are created to aid in speeding up the Service

Desk agents work, but are not being utilized to the fullest extent because

of the delays."



Gordon Frank


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___

Re: Remedy and Flash

[Kevin Shaffer]

Sent from my HTC One™ X, an AT&T 4G LTE smartphone

- Reply message -
From: "Mueller, Doug" 
To: 
Subject: Remedy and Flash
Date: Mon, Aug 26, 2013 2:35 PM


Claire,

Just to be clear what the setting does

If you disable Flash using the mid-tier setting:

If using Firefox or Safari or any browser other than IE - no affect as Flash is 
not used for the generic rendering
   of forms for any of these browsers

If using AR System mid-tier 8.0 or later and using IE - no affect as Flash is 
not used for the generic rendering
   of forms in ANY browser from the 8.0 release and forward

If using AR System mid-tier pre-8.0 and using IE - Flash is used for a couple 
of small cosmetic aspects of
   the system.  And, yes, the only issue with not using Flash is those minor 
cosmetic aspects and a gain in
   performance of the system.


This setting has no impact on any DVF that uses Flash to display the contents.

This includes Flashboards - if you have it configured to use Flash vs. the 
whatever the other display option is.
This includes the CMDB console screens which are actually DVFs and use Flash 
(and which will be rewritten to
 use native AR System technology if I can ever get it on the schedule)
This includes any custom plugin you may have which uses Flash

So, for this set of things, Flash must be installed if you want these screens / 
pictures to display.  These
areas are NOT affected or covered by the use of Flash for the generic rendering 
of the screen.


The settings in question here is only about the issue where Flash was used when 
the browser (IE specifically)
did not have the support for the constructs to produce some UI polish that we 
were introducing.

Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, August 23, 2013 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Remedy and Flash

**
Sort of an add on to the question below...

Does disabling Flash do anything other than remove the rounded corners?  Does 
it make the screen build and change faster?



ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Mid-Tier SP4-s
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Friday, August 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening 
Templates in Remedy while using Internet Explorer 9.

**
I've experienced that as well.

Without knowing which version of ARS/ITSM you are running, I would suggest the 
following (Applies to 7.6.04 SP4)

Problem due to  IE9/Flash and there are two choices:

1. You can downgrade your Flash to version 10.2

or

2. You can disable the Flash UI rendering in your Mid Tier config.properties 
file

Set these lines to False:
arsystem.flash.detect_flashplayer=true
arsystem.flash.enable_ui_rendering=true

Terry



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-21-13 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening 
Templates in Remedy while using Internet Explorer 9.
**
Gordon:

Yes, we definitely experienced that.  Unfortunately, I'm drawing a blank on 
what we did to address it, but I'm thinking we saw an improvement after having 
folks tweak their browser settings somehow.

Sorry I can't be of more help.  :(

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Wednesday, August 21, 2013 10:09 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Service Desk agents experience delays when opening 
Templates in Remedy while using Internet Explorer 9.

**

Hello,



Has anyone seen this?



"Service Desk agents experience delays when opening Templates in Remedy while

using IE 9.  When using Firefox, there are no delays.   Because of Firefox

quirkiness, Firefox is not always an option.   These delays can be from 5

secs. to 45 secs., which can cause significant delays to the Service Desk

agents performance.  Templates are created to aid in speeding up the Service

Desk agents work, but are not being utilized to the fullest extent because

of the delays."



Gordon Frank


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___

Re: Remedy and Flash

[Mueller, Doug]

Claire,

Just to be clear what the setting does

If you disable Flash using the mid-tier setting:

If using Firefox or Safari or any browser other than IE - no affect as Flash is 
not used for the generic rendering
   of forms for any of these browsers

If using AR System mid-tier 8.0 or later and using IE - no affect as Flash is 
not used for the generic rendering
   of forms in ANY browser from the 8.0 release and forward

If using AR System mid-tier pre-8.0 and using IE - Flash is used for a couple 
of small cosmetic aspects of
   the system.  And, yes, the only issue with not using Flash is those minor 
cosmetic aspects and a gain in
   performance of the system.


This setting has no impact on any DVF that uses Flash to display the contents.

This includes Flashboards - if you have it configured to use Flash vs. the 
whatever the other display option is.
This includes the CMDB console screens which are actually DVFs and use Flash 
(and which will be rewritten to
 use native AR System technology if I can ever get it on the schedule)
This includes any custom plugin you may have which uses Flash

So, for this set of things, Flash must be installed if you want these screens / 
pictures to display.  These
areas are NOT affected or covered by the use of Flash for the generic rendering 
of the screen.


The settings in question here is only about the issue where Flash was used when 
the browser (IE specifically)
did not have the support for the constructs to produce some UI polish that we 
were introducing.

Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, August 23, 2013 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Remedy and Flash

**
Sort of an add on to the question below...

Does disabling Flash do anything other than remove the rounded corners?  Does 
it make the screen build and change faster?



ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Mid-Tier SP4-s
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Friday, August 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening 
Templates in Remedy while using Internet Explorer 9.

**
I've experienced that as well.

Without knowing which version of ARS/ITSM you are running, I would suggest the 
following (Applies to 7.6.04 SP4)

Problem due to  IE9/Flash and there are two choices:

1. You can downgrade your Flash to version 10.2

or

2. You can disable the Flash UI rendering in your Mid Tier config.properties 
file

Set these lines to False:
arsystem.flash.detect_flashplayer=true
arsystem.flash.enable_ui_rendering=true

Terry



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-21-13 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening 
Templates in Remedy while using Internet Explorer 9.
**
Gordon:

Yes, we definitely experienced that.  Unfortunately, I'm drawing a blank on 
what we did to address it, but I'm thinking we saw an improvement after having 
folks tweak their browser settings somehow.

Sorry I can't be of more help.  :(

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Wednesday, August 21, 2013 10:09 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Service Desk agents experience delays when opening 
Templates in Remedy while using Internet Explorer 9.

**

Hello,



Has anyone seen this?



"Service Desk agents experience delays when opening Templates in Remedy while

using IE 9.  When using Firefox, there are no delays.   Because of Firefox

quirkiness, Firefox is not always an option.   These delays can be from 5

secs. to 45 secs., which can cause significant delays to the Service Desk

agents performance.  Templates are created to aid in speeding up the Service

Desk agents work, but are not being utilized to the fullest extent because

of the delays."



Gordon Frank


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Remedy and Flash

[Jason Miller]

Correct, the machine accessing the Atrium Console needs flash installed, no
question about it.  What is in question here is if MT is configured to
present some flash content.  This is different than the Atrium plugings
that heavily use Flash.


On Fri, Aug 23, 2013 at 11:31 AM, Pargeter, Christie :CO IS <
cparg...@lhs.org> wrote:

> **
>
> I just tried to get to my Atrium Console through MidTier and get this:
>
> ** **
>
> 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn
> *Sent:* Friday, August 23, 2013 11:27 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy and Flash
>
> ** **
>
> ** 
>
> If you’re talking about disabling Flash on the Mid Tier, it does make only
> small cosmetic changes, such as the rounded corners.  Atrium Console,
> Flashboards, etc. all still work fine.
>
> ** **
>
> Thanks,
>
> * *
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
> *From:* Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
> *Sent:* Friday, August 23, 2013 11:49 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Remedy and Flash
>
> ** **
>
> ** 
>
> Sort of an add on to the question below…
>
> ** **
>
> Does disabling Flash do anything other than remove the rounded corners?
> Does it make the screen build and change faster?
>
> ** **
>
> ** **
>
> ** **
>
> ITSM 7.6.04 SP2
>
> ARS 7.6.04 SP3
>
> Mid-Tier SP4-s
>
> Oracle 11.2.0.3.0 - 64bit Production
>
> Win 2008 Server
>
> ** **
>
> Claire Sanford 
>
> Information Systems Division 
>
> Memorial Hermann Healthcare System
>
> claire.sanf...@memorialhermann.org 
>
> ** **
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Terry
> Bootsma
> *Sent:* Friday, August 23, 2013 11:05 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [EXTERNAL] Service Desk agents experience delays when
> opening Templates in Remedy while using Internet Explorer 9.
>
> ** **
>
> ** 
>
> I've experienced that as well.
>
>  
>
> Without knowing which version of ARS/ITSM you are running, I would suggest
> the following (Applies to 7.6.04 SP4)
>
>  
>
> Problem due to  IE9/Flash and there are two choices:
>
> 1. You can downgrade your Flash to version 10.2
>
> or
>
> 2. You can disable the Flash UI rendering in your Mid Tier
> config.properties file
>
> Set these lines to False:
> arsystem.flash.detect_flashplayer=true
> arsystem.flash.enable_ui_rendering=true
>
>  
>
> Terry
>
>  
>
> ** **
> --
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Stroud,
> Natalie K
> *Sent:* August-21-13 12:49 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [EXTERNAL] Service Desk agents experience delays when
> opening Templates in Remedy while using Internet Explorer 9.
>
> ** 
>
> Gordon:
>
> ** **
>
> Yes, we definitely experienced that.  Unfortunately, I’m drawing a blank
> on what we did to address it, but I’m thinking we saw an improvement after
> having folks tweak their browser settings somehow.
>
> ** **
>
> Sorry I can’t be of more help.  L
>
> ** **
>
> *Natalie Stroud*
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Tester
>
> Albuquerque, NM USA
>
> nkst...@sandia.gov
>
> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Gordon
> Frank
> *Sent:* Wednesday, August 21, 2013 10:09 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Service Desk agents experience delays when opening
> Templates in Remedy while using Internet Explorer 9.
>
> ** **
>
> ** 
>
> Hello,
>
>  
>
> Has anyone seen this?
>
>  
>
> "Service Desk agents experience delays when opening Templates in Remedy
> while
>
> using IE 9.  When using Firefox, there are no delays.   Because of Firefox
> 
>
> quirkiness, Firefox is not always an option.   These delays can be from 5*
> ***
>
> secs. to 45 secs., which can cause significant delays to the Service Desk*
> ***
>
> agents performance.  Templates are create

Re: Remedy and Flash

[Pargeter, Christie :CO IS]

I just tried to get to my Atrium Console through MidTier and get this:

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, August 23, 2013 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Flash

 

** 

If you're talking about disabling Flash on the Mid Tier, it does make
only small cosmetic changes, such as the rounded corners.  Atrium
Console, Flashboards, etc. all still work fine.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, August 23, 2013 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Remedy and Flash

 

** 

Sort of an add on to the question below...

 

Does disabling Flash do anything other than remove the rounded corners?
Does it make the screen build and change faster?

 

 

 

ITSM 7.6.04 SP2

ARS 7.6.04 SP3

Mid-Tier SP4-s

Oracle 11.2.0.3.0 - 64bit Production

Win 2008 Server

 

Claire Sanford 

Information Systems Division 

Memorial Hermann Healthcare System

claire.sanf...@memorialhermann.org 

 

 

 

From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Friday, August 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when
opening Templates in Remedy while using Internet Explorer 9.

 

** 

I've experienced that as well.

 

Without knowing which version of ARS/ITSM you are running, I would
suggest the following (Applies to 7.6.04 SP4)

 

Problem due to  IE9/Flash and there are two choices:

1. You can downgrade your Flash to version 10.2

or

2. You can disable the Flash UI rendering in your Mid Tier
config.properties file

Set these lines to False:
arsystem.flash.detect_flashplayer=true
arsystem.flash.enable_ui_rendering=true

 

Terry

 

 



From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-21-13 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when
opening Templates in Remedy while using Internet Explorer 9.

** 

Gordon:

 

Yes, we definitely experienced that.  Unfortunately, I'm drawing a blank
on what we did to address it, but I'm thinking we saw an improvement
after having folks tweak their browser settings somehow.

 

Sorry I can't be of more help.  L

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Wednesday, August 21, 2013 10:09 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Service Desk agents experience delays when opening
Templates in Remedy while using Internet Explorer 9.

 

** 

Hello,

 

Has anyone seen this?

 

"Service Desk agents experience delays when opening Templates in Remedy
while

using IE 9.  When using Firefox, there are no delays.   Because of
Firefox

quirkiness, Firefox is not always an option.   These delays can be from
5

secs. to 45 secs., which can cause significant delays to the Service
Desk

agents performance.  Templates are created to aid in speeding up the
Service

Desk agents work, but are not being utilized to the fullest extent
because

of the delays."  

 

Gordon Frank 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

Private and confidential as detailed here
<http://www.energytransfer.com/mail_disclaimer.aspx> . If you cannot
access hyperlink, please e-mail sender. 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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"Where the Answers Are, and have been for 20 years"
<>

Re: Remedy and Flash

[Pargeter, Christie :CO IS]

One last picture for you

 

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Friday, August 23, 2013 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Flash

 

** 

We just logged into a PC that didn't have flash and here is what we
saw

 

Application list button matched the background (so the blue didn't fill
in) 

On the widgets on the home page the white backgrounds didn't load

The corners didn't round

But there were red Xs were the images were supposed to be 

   

 

I don't normally install the flash plugin on my servers.

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, August 23, 2013 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Flash

 

** 

I recall Doug's explanation.  I don't think I have any vertical text and
who cares about rounded corners if we get some speed!

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, August 23, 2013 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Flash

 

** 

Yeah, CMDB should still work because I believe the setting to disable
flash being discussed here will not impact the Atrium plugins.  There is
a thread in the archives where Doug explained it is only used for a
handful of minor formatting features.  One that comes to mind in
addition to rounded corners is vertical text.

 

Jason

 

On Fri, Aug 23, 2013 at 10:24 AM, Terry Bootsma <
tboot...@objectpath.com> wrote:

** 

When we made the changes and re-booted the mid-tier, the atrium console
still loaded for us OK.  The only difference was a slight downgrade in
the appearance of the windows, but the performance increased
significantly.

 

HTH.

 

Terry

 

 



From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: August-23-13 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Remedy and Flash

** 

Sort of an add on to the question below...

 

Does disabling Flash do anything other than remove the rounded corners?
Does it make the screen build and change faster?

 

 

 

ITSM 7.6.04 SP2

ARS 7.6.04 SP3

Mid-Tier SP4-s

Oracle 11.2.0.3.0 - 64bit Production

Win 2008 Server

 

Claire Sanford 

Information Systems Division 

Memorial Hermann Healthcare System

claire.sanf...@memorialhermann.org 

 

 

 

From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Friday, August 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when
opening Templates in Remedy while using Internet Explorer 9.

 

** 

I've experienced that as well.

 

Without knowing which version of ARS/ITSM you are running, I would
suggest the following (Applies to 7.6.04 SP4)

 

Problem due to  IE9/Flash and there are two choices:

1. You can downgrade your Flash to version 10.2

or

2. You can disable the Flash UI rendering in your Mid Tier
config.properties file

Set these lines to False:
arsystem.flash.detect_flashplayer=true
arsystem.flash.enable_ui_rendering=true

 

Terry

 

 



From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-21-13 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when
opening Templates in Remedy while using Internet Explorer 9.

** 

Gordon:

 

Yes, we definitely experienced that.  Unfortunately, I'm drawing a blank
on what we did to address it, but I'm thinking we saw an improvement
after having folks tweak their browser settings somehow.

 

Sorry I can't be of more help.  L

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Wednesday, August 21, 2013 10:09 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Service Desk agents experience delays when opening
Templates in Remedy while using Internet Explorer 9.

 

** 

Hello,

 

Has anyone seen this?

 

"Service Desk agents experience delays when opening Templates in Remedy
while

using IE 9.  When using Firefox, there are no delays.   Because of
Firefox

quirkiness, Firefox is not always an option.   These delays can be from
5

secs. to 45 secs., which can cause significant delays to the Service
Desk

agents performance.  Templates are created to aid in speeding up the
Service

Desk agents work, but are not being utilized to the fullest extent
because

of the delays."  

 

Gordon Frank 

 

_ARSlist: "Where the Answers 

Re: Remedy and Flash

[Pargeter, Christie :CO IS]

One last picture for you

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Friday, August 23, 2013 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Flash

 

** 

We just logged into a PC that didn't have flash and here is what we
saw

 

Application list button matched the background (so the blue didn't fill
in) 

On the widgets on the home page the white backgrounds didn't load

The corners didn't round

But there were red Xs were the images were supposed to be 

   

 

I don't normally install the flash plugin on my servers.

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, August 23, 2013 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Flash

 

** 

I recall Doug's explanation.  I don't think I have any vertical text and
who cares about rounded corners if we get some speed!

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, August 23, 2013 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Flash

 

** 

Yeah, CMDB should still work because I believe the setting to disable
flash being discussed here will not impact the Atrium plugins.  There is
a thread in the archives where Doug explained it is only used for a
handful of minor formatting features.  One that comes to mind in
addition to rounded corners is vertical text.

 

Jason

 

On Fri, Aug 23, 2013 at 10:24 AM, Terry Bootsma <
tboot...@objectpath.com> wrote:

** 

When we made the changes and re-booted the mid-tier, the atrium console
still loaded for us OK.  The only difference was a slight downgrade in
the appearance of the windows, but the performance increased
significantly.

 

HTH.

 

Terry

 

 



From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: August-23-13 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Remedy and Flash

** 

Sort of an add on to the question below...

 

Does disabling Flash do anything other than remove the rounded corners?
Does it make the screen build and change faster?

 

 

 

ITSM 7.6.04 SP2

ARS 7.6.04 SP3

Mid-Tier SP4-s

Oracle 11.2.0.3.0 - 64bit Production

Win 2008 Server

 

Claire Sanford 

Information Systems Division 

Memorial Hermann Healthcare System

claire.sanf...@memorialhermann.org 

 

 

 

From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Friday, August 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when
opening Templates in Remedy while using Internet Explorer 9.

 

** 

I've experienced that as well.

 

Without knowing which version of ARS/ITSM you are running, I would
suggest the following (Applies to 7.6.04 SP4)

 

Problem due to  IE9/Flash and there are two choices:

1. You can downgrade your Flash to version 10.2

or

2. You can disable the Flash UI rendering in your Mid Tier
config.properties file

Set these lines to False:
arsystem.flash.detect_flashplayer=true
arsystem.flash.enable_ui_rendering=true

 

Terry

 

 



From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-21-13 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when
opening Templates in Remedy while using Internet Explorer 9.

** 

Gordon:

 

Yes, we definitely experienced that.  Unfortunately, I'm drawing a blank
on what we did to address it, but I'm thinking we saw an improvement
after having folks tweak their browser settings somehow.

 

Sorry I can't be of more help.  L

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Wednesday, August 21, 2013 10:09 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Service Desk agents experience delays when opening
Templates in Remedy while using Internet Explorer 9.

 

** 

Hello,

 

Has anyone seen this?

 

"Service Desk agents experience delays when opening Templates in Remedy
while

using IE 9.  When using Firefox, there are no delays.   Because of
Firefox

quirkiness, Firefox is not always an option.   These delays can be from
5

secs. to 45 secs., which can cause significant delays to the Service
Desk

agents performance.  Templates are created to aid in speeding up the
Service

Desk agents work, but are not being utilized to the fullest extent
because

of the delays."  

 

Gordon Frank 

 

_ARSlist: "Where the Answers 

Re: Remedy and Flash

[Pargeter, Christie :CO IS]

We just logged into a PC that didn't have flash and here is what we
saw

 

Application list button matched the background (so the blue didn't fill
in) 

On the widgets on the home page the white backgrounds didn't load

The corners didn't round

But there were red Xs were the images were supposed to be 

   

 

I don't normally install the flash plugin on my servers.

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, August 23, 2013 10:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Flash

 

** 

I recall Doug's explanation.  I don't think I have any vertical text and
who cares about rounded corners if we get some speed!

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, August 23, 2013 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Flash

 

** 

Yeah, CMDB should still work because I believe the setting to disable
flash being discussed here will not impact the Atrium plugins.  There is
a thread in the archives where Doug explained it is only used for a
handful of minor formatting features.  One that comes to mind in
addition to rounded corners is vertical text.

 

Jason

 

On Fri, Aug 23, 2013 at 10:24 AM, Terry Bootsma <
tboot...@objectpath.com> wrote:

** 

When we made the changes and re-booted the mid-tier, the atrium console
still loaded for us OK.  The only difference was a slight downgrade in
the appearance of the windows, but the performance increased
significantly.

 

HTH.

 

Terry

 

 



From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: August-23-13 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Remedy and Flash

** 

Sort of an add on to the question below...

 

Does disabling Flash do anything other than remove the rounded corners?
Does it make the screen build and change faster?

 

 

 

ITSM 7.6.04 SP2

ARS 7.6.04 SP3

Mid-Tier SP4-s

Oracle 11.2.0.3.0 - 64bit Production

Win 2008 Server

 

Claire Sanford 

Information Systems Division 

Memorial Hermann Healthcare System

claire.sanf...@memorialhermann.org 

 

 

 

From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Friday, August 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when
opening Templates in Remedy while using Internet Explorer 9.

 

** 

I've experienced that as well.

 

Without knowing which version of ARS/ITSM you are running, I would
suggest the following (Applies to 7.6.04 SP4)

 

Problem due to  IE9/Flash and there are two choices:

1. You can downgrade your Flash to version 10.2

or

2. You can disable the Flash UI rendering in your Mid Tier
config.properties file

Set these lines to False:
arsystem.flash.detect_flashplayer=true
arsystem.flash.enable_ui_rendering=true

 

Terry

 

 



From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-21-13 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when
opening Templates in Remedy while using Internet Explorer 9.

** 

Gordon:

 

Yes, we definitely experienced that.  Unfortunately, I'm drawing a blank
on what we did to address it, but I'm thinking we saw an improvement
after having folks tweak their browser settings somehow.

 

Sorry I can't be of more help.  L

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Wednesday, August 21, 2013 10:09 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Service Desk agents experience delays when opening
Templates in Remedy while using Internet Explorer 9.

 

** 

Hello,

 

Has anyone seen this?

 

"Service Desk agents experience delays when opening Templates in Remedy
while

using IE 9.  When using Firefox, there are no delays.   Because of
Firefox

quirkiness, Firefox is not always an option.   These delays can be from
5

secs. to 45 secs., which can cause significant delays to the Service
Desk

agents performance.  Templates are created to aid in speeding up the
Service

Desk agents work, but are not being utilized to the fullest extent
because

of the delays."  

 

Gordon Frank 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_AR

Re: Remedy and Flash

[Pierson, Shawn]

If you're talking about disabling Flash on the Mid Tier, it does make only 
small cosmetic changes, such as the rounded corners.  Atrium Console, 
Flashboards, etc. all still work fine.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, August 23, 2013 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Remedy and Flash

**
Sort of an add on to the question below...

Does disabling Flash do anything other than remove the rounded corners?  Does 
it make the screen build and change faster?



ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Mid-Tier SP4-s
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Friday, August 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening 
Templates in Remedy while using Internet Explorer 9.

**
I've experienced that as well.

Without knowing which version of ARS/ITSM you are running, I would suggest the 
following (Applies to 7.6.04 SP4)

Problem due to  IE9/Flash and there are two choices:

1. You can downgrade your Flash to version 10.2

or

2. You can disable the Flash UI rendering in your Mid Tier config.properties 
file

Set these lines to False:
arsystem.flash.detect_flashplayer=true
arsystem.flash.enable_ui_rendering=true

Terry



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-21-13 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening 
Templates in Remedy while using Internet Explorer 9.
**
Gordon:

Yes, we definitely experienced that.  Unfortunately, I'm drawing a blank on 
what we did to address it, but I'm thinking we saw an improvement after having 
folks tweak their browser settings somehow.

Sorry I can't be of more help.  :(

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Wednesday, August 21, 2013 10:09 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Service Desk agents experience delays when opening 
Templates in Remedy while using Internet Explorer 9.

**

Hello,



Has anyone seen this?



"Service Desk agents experience delays when opening Templates in Remedy while

using IE 9.  When using Firefox, there are no delays.   Because of Firefox

quirkiness, Firefox is not always an option.   These delays can be from 5

secs. to 45 secs., which can cause significant delays to the Service Desk

agents performance.  Templates are created to aid in speeding up the Service

Desk agents work, but are not being utilized to the fullest extent because

of the delays."



Gordon Frank


_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Remedy and Flash

[Jason Miller]

Yeah, CMDB should still work because I believe the setting to disable flash
being discussed here will not impact the Atrium plugins.  There is a thread
in the archives where Doug explained it is only used for a handful of minor
formatting features.  One that comes to mind in addition to rounded corners
is vertical text.

Jason


On Fri, Aug 23, 2013 at 10:24 AM, Terry Bootsma wrote:

> ** **
> When we made the changes and re-booted the mid-tier, the atrium console
> still loaded for us OK.  The only difference was a slight downgrade in the
> appearance of the windows, but the performance increased significantly.
>
> HTH.
>
> Terry
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
> *Sent:* August-23-13 12:49 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Remedy and Flash
>
> **
>
> Sort of an add on to the question below…
>
> ** **
>
> Does disabling Flash do anything other than remove the rounded corners?  Does
> it make the screen build and change faster?
>
> ** **
>
> ** **
>
> ** **
>
> ITSM 7.6.04 SP2
>
> ARS 7.6.04 SP3
>
> Mid-Tier SP4-s
>
> Oracle 11.2.0.3.0 - 64bit Production
>
> Win 2008 Server
>
> ** **
>
> Claire Sanford 
>
> Information Systems Division 
>
> Memorial Hermann Healthcare System
>
> claire.sanf...@memorialhermann.org 
>
> ** **
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Terry Bootsma
> *Sent:* Friday, August 23, 2013 11:05 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [EXTERNAL] Service Desk agents experience delays when
> opening Templates in Remedy while using Internet Explorer 9.
>
> ** **
>
> ** 
>
> I've experienced that as well.
>
>  
>
> Without knowing which version of ARS/ITSM you are running, I would suggest
> the following (Applies to 7.6.04 SP4)
>
>  
>
> Problem due to  IE9/Flash and there are two choices:
>
> 1. You can downgrade your Flash to version 10.2
>
> or
>
> 2. You can disable the Flash UI rendering in your Mid Tier
> config.properties file
>
> Set these lines to False:
> arsystem.flash.detect_flashplayer=true
> arsystem.flash.enable_ui_rendering=true
>
>  
>
> Terry
>
>  
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Stroud,
> Natalie K
> *Sent:* August-21-13 12:49 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [EXTERNAL] Service Desk agents experience delays when
> opening Templates in Remedy while using Internet Explorer 9.
>
> ** 
>
> Gordon:
>
> ** **
>
> Yes, we definitely experienced that.  Unfortunately, I’m drawing a blank
> on what we did to address it, but I’m thinking we saw an improvement after
> having folks tweak their browser settings somehow.
>
> ** **
>
> Sorry I can’t be of more help.  L
>
> ** **
>
> *Natalie Stroud*
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Tester
>
> Albuquerque, NM USA
>
> nkst...@sandia.gov
>
> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Gordon
> Frank
> *Sent:* Wednesday, August 21, 2013 10:09 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Service Desk agents experience delays when opening
> Templates in Remedy while using Internet Explorer 9.
>
> ** **
>
> ** 
>
> Hello,
>
>  
>
> Has anyone seen this?
>
>  
>
> "Service Desk agents experience delays when opening Templates in Remedy
> while
>
> using IE 9.  When using Firefox, there are no delays.   Because of Firefox
> 
>
> quirkiness, Firefox is not always an option.   These delays can be from 5*
> ***
>
> secs. to 45 secs., which can cause significant delays to the Service Desk*
> ***
>
> agents performance.  Templates are created to aid in speeding up the
> Service
>
> Desk agents work, but are not being utilized to the fullest extent because
> 
>
> of the delays."  
>
>  
>
> Gordon Frank 
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Remedy and Flash

[Terry Bootsma]

When we made the changes and re-booted the mid-tier, the atrium console
still loaded for us OK.  The only difference was a slight downgrade in the
appearance of the windows, but the performance increased significantly.
 
HTH.
 
Terry
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: August-23-13 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Remedy and Flash


** 

Sort of an add on to the question below.

 

Does disabling Flash do anything other than remove the rounded corners?
Does it make the screen build and change faster?

 

 

 

ITSM 7.6.04 SP2

ARS 7.6.04 SP3

Mid-Tier SP4-s

Oracle 11.2.0.3.0 - 64bit Production

Win 2008 Server

 

Claire Sanford 

Information Systems Division 

Memorial Hermann Healthcare System

claire.sanf...@memorialhermann.org 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Friday, August 23, 2013 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening
Templates in Remedy while using Internet Explorer 9.

 

** 

I've experienced that as well.

 

Without knowing which version of ARS/ITSM you are running, I would suggest
the following (Applies to 7.6.04 SP4)

 

Problem due to  IE9/Flash and there are two choices:

1. You can downgrade your Flash to version 10.2

or

2. You can disable the Flash UI rendering in your Mid Tier config.properties
file

Set these lines to False:
arsystem.flash.detect_flashplayer=true
arsystem.flash.enable_ui_rendering=true

 

Terry

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-21-13 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening
Templates in Remedy while using Internet Explorer 9.

** 

Gordon:

 

Yes, we definitely experienced that.  Unfortunately, I'm drawing a blank on
what we did to address it, but I'm thinking we saw an improvement after
having folks tweak their browser settings somehow.

 

Sorry I can't be of more help.  :-(

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Wednesday, August 21, 2013 10:09 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Service Desk agents experience delays when opening
Templates in Remedy while using Internet Explorer 9.

 

** 

Hello,

 

Has anyone seen this?

 

"Service Desk agents experience delays when opening Templates in Remedy
while

using IE 9.  When using Firefox, there are no delays.   Because of Firefox

quirkiness, Firefox is not always an option.   These delays can be from 5

secs. to 45 secs., which can cause significant delays to the Service Desk

agents performance.  Templates are created to aid in speeding up the Service

Desk agents work, but are not being utilized to the fullest extent because

of the delays."  

 

Gordon Frank 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Remedy and Flash

[Rick Cook]

Yeah, in 7.6+, Flash is pretty much required for ITSM.  If you're all
custom, that's a different story.

Rick
On Aug 23, 2013 9:50 AM, "Tauf Chowdhury"  wrote:

> **
> I haven't tried it but I assume Atrium Console would fail to load?
>
> Sent from my iPhone
>
> On Aug 23, 2013, at 12:49 PM, "Sanford, Claire" <
> claire.sanf...@memorialhermann.org> wrote:
>
> **
>
> Sort of an add on to the question below…
>
>
>
> Does disabling Flash do anything other than remove the rounded corners?  Does
> it make the screen build and change faster?
>
>
>
>
>
>
>
> ITSM 7.6.04 SP2
>
> ARS 7.6.04 SP3
>
> Mid-Tier SP4-s
>
> Oracle 11.2.0.3.0 - 64bit Production
>
> Win 2008 Server
>
>
>
> Claire Sanford
>
> Information Systems Division
>
> Memorial Hermann Healthcare System
>
> claire.sanf...@memorialhermann.org
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Terry
> Bootsma
> *Sent:* Friday, August 23, 2013 11:05 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [EXTERNAL] Service Desk agents experience delays when
> opening Templates in Remedy while using Internet Explorer 9.
>
>
>
> **
>
> I've experienced that as well.
>
>
>
> Without knowing which version of ARS/ITSM you are running, I would suggest
> the following (Applies to 7.6.04 SP4)
>
>
>
> Problem due to  IE9/Flash and there are two choices:
>
> 1. You can downgrade your Flash to version 10.2
>
> or
>
> 2. You can disable the Flash UI rendering in your Mid Tier
> config.properties file
>
> Set these lines to False:
> arsystem.flash.detect_flashplayer=true
> arsystem.flash.enable_ui_rendering=true
>
>
>
> Terry
>
>
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Stroud,
> Natalie K
> *Sent:* August-21-13 12:49 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [EXTERNAL] Service Desk agents experience delays when
> opening Templates in Remedy while using Internet Explorer 9.
>
> **
>
> Gordon:
>
>
>
> Yes, we definitely experienced that.  Unfortunately, I’m drawing a blank
> on what we did to address it, but I’m thinking we saw an improvement after
> having folks tweak their browser settings somehow.
>
>
>
> Sorry I can’t be of more help.  L
>
>
>
> *Natalie Stroud*
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Tester
>
> Albuquerque, NM USA
>
> nkst...@sandia.gov
>
> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Gordon
> Frank
> *Sent:* Wednesday, August 21, 2013 10:09 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Service Desk agents experience delays when opening
> Templates in Remedy while using Internet Explorer 9.
>
>
>
> **
>
> Hello,
>
>
>
> Has anyone seen this?
>
>
>
> "Service Desk agents experience delays when opening Templates in Remedy
> while
>
> using IE 9.  When using Firefox, there are no delays.   Because of Firefox
>
> quirkiness, Firefox is not always an option.   These delays can be from 5
>
> secs. to 45 secs., which can cause significant delays to the Service Desk
>
> agents performance.  Templates are created to aid in speeding up the
> Service
>
> Desk agents work, but are not being utilized to the fullest extent because
>
> of the delays."
>
>
>
> Gordon Frank
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: Remedy and Flash

[Tauf Chowdhury]

I haven't tried it but I assume Atrium Console would fail to load?

Sent from my iPhone

On Aug 23, 2013, at 12:49 PM, "Sanford, Claire" <
claire.sanf...@memorialhermann.org> wrote:

**

Sort of an add on to the question below…



Does disabling Flash do anything other than remove the rounded corners?  Does
it make the screen build and change faster?







ITSM 7.6.04 SP2

ARS 7.6.04 SP3

Mid-Tier SP4-s

Oracle 11.2.0.3.0 - 64bit Production

Win 2008 Server



Claire Sanford

Information Systems Division

Memorial Hermann Healthcare System

claire.sanf...@memorialhermann.org







*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Terry
Bootsma
*Sent:* Friday, August 23, 2013 11:05 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Service Desk agents experience delays when
opening Templates in Remedy while using Internet Explorer 9.



**

I've experienced that as well.



Without knowing which version of ARS/ITSM you are running, I would suggest
the following (Applies to 7.6.04 SP4)



Problem due to  IE9/Flash and there are two choices:

1. You can downgrade your Flash to version 10.2

or

2. You can disable the Flash UI rendering in your Mid Tier
config.properties file

Set these lines to False:
arsystem.flash.detect_flashplayer=true
arsystem.flash.enable_ui_rendering=true



Terry




 --

*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Stroud,
Natalie K
*Sent:* August-21-13 12:49 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Service Desk agents experience delays when
opening Templates in Remedy while using Internet Explorer 9.

**

Gordon:



Yes, we definitely experienced that.  Unfortunately, I’m drawing a blank on
what we did to address it, but I’m thinking we saw an improvement after
having folks tweak their browser settings somehow.



Sorry I can’t be of more help.  L



*Natalie Stroud*

SAIC @ Sandia National Laboratories

ARS-ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008





*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Gordon
Frank
*Sent:* Wednesday, August 21, 2013 10:09 AM
*To:* arslist@ARSLIST.ORG
*Subject:* [EXTERNAL] Service Desk agents experience delays when opening
Templates in Remedy while using Internet Explorer 9.



**

Hello,



Has anyone seen this?



"Service Desk agents experience delays when opening Templates in Remedy
while

using IE 9.  When using Firefox, there are no delays.   Because of Firefox

quirkiness, Firefox is not always an option.   These delays can be from 5

secs. to 45 secs., which can cause significant delays to the Service Desk

agents performance.  Templates are created to aid in speeding up the Service

Desk agents work, but are not being utilized to the fullest extent because

of the delays."



Gordon Frank



_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
 _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"