Re: Remedy notifications
Try restarting the Email service on your AR server. BMC Remedy Email Engine - Server Name. Or is that what you are saying you had restarted already? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, October 30, 2013 3:56 PM To: arslist@ARSLIST.ORG Subject: Remedy notifications I have Remedy user 7.6/Developer 8. I set up several filters for notifications when a ticket is created, closed, or reassigned. They all have been working fine until here recently. I had the guys that work on the server to reset the remedy - mail exchange server. He said nothing seemed wrong with it. Usually when they do reset the server when receive all of our notifications immediately afterwards. I tested my notification by setting a filter to set field in our transaction diary to capture when a ticket was opened. I created a ticket and bam...it fired off correct according to the transaction diary but I still didn't receive the notification through email that the ticket was created. Any ideas??? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy notifications
Hi, Check your email Engine Logs, and check that Email Engine is running. If all else fails, I usually create a debug version of Email Engine that I run from the command line to see what actually happens. How to do this is detailed in the Email Engine PDF. You basically copy the startup script of today to an emailstartdebug.bat/emailddebug.sh version, and then add a -Dmail.debug=true to the startup. Then run the debug script from the command line. Best Regards - Misi, RRR AB, http://rrr.se I have Remedy user 7.6/Developer 8. I set up several filters for notifications when a ticket is created, closed, or reassigned. They all have been working fine until here recently. I had the guys that work on the server to reset the remedy - mail exchange server. He said nothing seemed wrong with it. Usually when they do reset the server when receive all of our notifications immediately afterwards. I tested my notification by setting a filter to set field in our transaction diary to capture when a ticket was opened. I created a ticket and bam...it fired off correct according to the transaction diary but I still didn't receive the notification through email that the ticket was created. Any ideas??? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy notifications
Also check for AR System Email Messages. Do a search for outgoing messages that may contain an error, or, that has Send Message = Yes. You may also want to search for sent emails.. perhaps the ones you are looking for have been sent but the config of the mailbox is no longer valid?? Double check the mailboxes configurations [cid:image003.jpg@01CED58C.0BD94850] Marcelo Martinez -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, October 30, 2013 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy notifications Hi, Check your email Engine Logs, and check that Email Engine is running. If all else fails, I usually create a debug version of Email Engine that I run from the command line to see what actually happens. How to do this is detailed in the Email Engine PDF. You basically copy the startup script of today to an emailstartdebug.bat/emailddebug.sh version, and then add a -Dmail.debug=true to the startup. Then run the debug script from the command line. Best Regards - Misi, RRR AB, http://rrr.se I have Remedy user 7.6/Developer 8. I set up several filters for notifications when a ticket is created, closed, or reassigned. They all have been working fine until here recently. I had the guys that work on the server to reset the remedy - mail exchange server. He said nothing seemed wrong with it. Usually when they do reset the server when receive all of our notifications immediately afterwards. I tested my notification by setting a filter to set field in our transaction diary to capture when a ticket was opened. I created a ticket and bam...it fired off correct according to the transaction diary but I still didn't receive the notification through email that the ticket was created. Any ideas??? __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image003.jpg
Re: Remedy notifications
Did the server restart or so the server admin says he did. Still doesn't work though. Yes, this is what I mentioned below...no worries. Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, October 30, 2013 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy notifications Try restarting the Email service on your AR server. BMC Remedy Email Engine - Server Name. Or is that what you are saying you had restarted already? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, October 30, 2013 3:56 PM To: arslist@ARSLIST.ORG Subject: Remedy notifications I have Remedy user 7.6/Developer 8. I set up several filters for notifications when a ticket is created, closed, or reassigned. They all have been working fine until here recently. I had the guys that work on the server to reset the remedy - mail exchange server. He said nothing seemed wrong with it. Usually when they do reset the server when receive all of our notifications immediately afterwards. I tested my notification by setting a filter to set field in our transaction diary to capture when a ticket was opened. I created a ticket and bam...it fired off correct according to the transaction diary but I still didn't receive the notification through email that the ticket was created. Any ideas??? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy notifications
That's one of my problems though and I think it's stupid. I can do the development and admin but I don't have access to the config tool or email server. That's another dept...dumb right? Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, October 30, 2013 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy notifications Hi, Check your email Engine Logs, and check that Email Engine is running. If all else fails, I usually create a debug version of Email Engine that I run from the command line to see what actually happens. How to do this is detailed in the Email Engine PDF. You basically copy the startup script of today to an emailstartdebug.bat/emailddebug.sh version, and then add a -Dmail.debug=true to the startup. Then run the debug script from the command line. Best Regards - Misi, RRR AB, http://rrr.se I have Remedy user 7.6/Developer 8. I set up several filters for notifications when a ticket is created, closed, or reassigned. They all have been working fine until here recently. I had the guys that work on the server to reset the remedy - mail exchange server. He said nothing seemed wrong with it. Usually when they do reset the server when receive all of our notifications immediately afterwards. I tested my notification by setting a filter to set field in our transaction diary to capture when a ticket was opened. I created a ticket and bam...it fired off correct according to the transaction diary but I still didn't receive the notification through email that the ticket was created. Any ideas??? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
