HI Aman,
You might need to check the Service level management ConsoleService Targets
Tab Open the Specific Service target Check the Milestones Tab
Actions Table where the Notifications are configured.
Thanks,
Viswa
On Mon, Jan 11, 2010 at 1:06 AM, ITN (Amanullah Bashir Ahmed)
ahmed...@emiratesnbd.com wrote:
**
Hi there,
The present status is:
First level escalation - Davison
Second level escalation – Geji
Can anybody tell me how to change the SLA escalation of IT Service desk as
below.
First level escalation - Geji
Second level escalation – Davison
Thanks Regards
Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455
*From:* ITN (Amanullah Bashir Ahmed)
*Sent:* Sunday, January 10, 2010 7:57 AM
*To:* 'arslist@ARSLIST.ORG'
*Subject:* SLA escalation of IT Service desk
Hi there,
Can anybody tell me how to do the following changes.
change the SLA escalation of IT Service desk as below.
First level escalation - Geji
Second level escalation - Davison
Thanks Regards
Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455
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