Re: Updating Permission Groups for Users in 7.1
Hi Abdul - are you talking about ITSM? If you are, then I did this recently in ITSP. The method should be similar for ITSM. 1. Add the relevant permission group to one user 2. Open up the form CTM:People Permission Groups and search for that user ID 3. Export that permission group to a .csv file 4. Update the .csv file to include the login IDs and Person IDs of the 4000 people that need this group 5. Import the data into the CTM:People Permission Groups using the Remedy Import tool 6. Open up the form CTM:People Permission Groups in Default Administrator View 7. Search for the 4000 records you have imported 8. Do a Modify All on the 4000 records and update the field z1d Action to START The actual steps may be slightly different for ITSM, but I don't think they'd be that different. I'm sure somebody else on the list will correct me if I'm wrong! Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.commailto:gavin.cole...@computacenter.com W: www.computacenter.comhttp://www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Abdullah Baytops Sent: 24 September 2009 15:37 To: arslist@ARSLIST.ORG Subject: Updating Permission Groups for Users in 7.1 ** Hello ARS listers Is there a way to perform a mass update of user record permissions on the people records in 7.1. Currently I have 4000 users that we now want to have KM rights in which initially they did not have that permission. Has anyone performed a mass update successfully on of people records. I have tried to simply run an escalation but it failed to update all the applicable records. Thanks in Advance V/R Abdul Baytops _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Updating Permission Groups for Users in 7.1
I have used escalations to do this in the past, so I'm not sure what tripped you up on yours. You might want to consider another approach if all 4,000 users are in a particular company or access group in ITSM. We added our 200,000 customers to RKM self service simply by adding self service to the group id in RKM for that customer company. In other words, assign your RKM permissions in RKM, to the group ids or companies, rather than making any changes to the actual User records. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Abdullah Baytops Sent: Thursday, September 24, 2009 9:37 AM To: arslist@ARSLIST.ORG Subject: Updating Permission Groups for Users in 7.1 ** Hello ARS listers Is there a way to perform a mass update of user record permissions on the people records in 7.1. Currently I have 4000 users that we now want to have KM rights in which initially they did not have that permission. Has anyone performed a mass update successfully on of people records. I have tried to simply run an escalation but it failed to update all the applicable records. Thanks in Advance V/R Abdul Baytops _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Updating Permission Groups for Users in 7.1
I wish I had thought of this a little while back. This might have fixed something for us. However, for this to work, I would think that you would need to have the company added to the Access Restrictions list for each customer in order for the company's group to be added to their User record. Is that correct? Otherwise, from what I've seen, no company related groups get added to their profile. (Current everyone here has unrestricted access, so we haven't been adding companies to people's Access Restrictions.) Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, September 24, 2009 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Updating Permission Groups for Users in 7.1 ** I have used escalations to do this in the past, so I'm not sure what tripped you up on yours. You might want to consider another approach if all 4,000 users are in a particular company or access group in ITSM. We added our 200,000 customers to RKM self service simply by adding self service to the group id in RKM for that customer company. In other words, assign your RKM permissions in RKM, to the group ids or companies, rather than making any changes to the actual User records. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Abdullah Baytops Sent: Thursday, September 24, 2009 9:37 AM To: arslist@ARSLIST.ORG Subject: Updating Permission Groups for Users in 7.1 ** Hello ARS listers Is there a way to perform a mass update of user record permissions on the people records in 7.1. Currently I have 4000 users that we now want to have KM rights in which initially they did not have that permission. Has anyone performed a mass update successfully on of people records. I have tried to simply run an escalation but it failed to update all the applicable records. Thanks in Advance V/R Abdul Baytops _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Updating Permission Groups for Users in 7.1
NOBODY here has unrestricted access except admins - that would defeat the entire purpose of using multi-tenancy for the operational companies (central and distributed support groups have their own companies). We do use a single, global customer company for all defined customers, to which all of the support staff are given access. Customers all have their membership defined in the global customer company, added by a filter when their account is created from LDAP, and that is what I use to give them access to RKM. They also get access to either the student customer company and/or the employee customer company based on roles in LDAP. So a single customer record could have permission to UNT Customers (they are homed there - field 112 on the CTM:People record), UNT Employees, and UNT Students; student employees get all three. We don't use Employee or Student to define access in RKM, but we do use them to define access to various service items in Kinetic Request. In fact, it was the process of defining permissions for Kinetic Request based on company access and application permissions that led us to use the same solution for RKM; instead of adding KMSAC-something permissions manually to all of our support staff's User records, we simply gave those permissions in RKM to all Incident Users. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, September 24, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: Updating Permission Groups for Users in 7.1 ** I wish I had thought of this a little while back. This might have fixed something for us. However, for this to work, I would think that you would need to have the company added to the Access Restrictions list for each customer in order for the company's group to be added to their User record. Is that correct? Otherwise, from what I've seen, no company related groups get added to their profile. (Current everyone here has unrestricted access, so we haven't been adding companies to people's Access Restrictions.) Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, September 24, 2009 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Updating Permission Groups for Users in 7.1 ** I have used escalations to do this in the past, so I'm not sure what tripped you up on yours. You might want to consider another approach if all 4,000 users are in a particular company or access group in ITSM. We added our 200,000 customers to RKM self service simply by adding self service to the group id in RKM for that customer company. In other words, assign your RKM permissions in RKM, to the group ids or companies, rather than making any changes to the actual User records. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Abdullah Baytops Sent: Thursday, September 24, 2009 9:37 AM To: arslist@ARSLIST.ORG Subject: Updating Permission Groups for Users in 7.1 ** Hello ARS listers Is there a way to perform a mass update of user record permissions on the people records in 7.1. Currently I have 4000 users that we now want to have KM rights in which initially they did not have that permission. Has anyone performed a mass update successfully on of people records. I have tried to simply run an escalation but it failed to update all the applicable records. Thanks in Advance V/R Abdul Baytops _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
