Re: Windows User Tool 7.x Crystal Reports bug
Just an FYI on something I tried: I have a machine with MS Office and I installed 7.0.1 patch 001 - user, admin, alert, import tool. Having another work machine, I decided to try an experiment. I installed the 6.3 user tool only (including the Crystal stuff) - this overwrote my 7.0.1 user tool completely. Then I when to Control Pane|Add/Remove and uninstalled the 6.3 User Tool. Office continued to work fine. I then uninstalled 7.0 admin - still everything works fine. I then noticed the BMC 7.0 user tool still in the Add/Remove list and figured I'd push my luck. Clicked the Remove button, clicked the Yes button for Remove BMC User..., then had a heart flutter when I saw the dialog Removing Crystal Runtimes message. Well - everything still works fine. I tried rebooting, just ‘cause and it all still works - Outlook, Word, Excel. I wrote this email in Word. Of course, this was tested on just one pc running XP, so results may vary. Later Stephen Don McClure [EMAIL PROTECTED] wrote: ** David, I am interested in these observations as well. We did not rollout 6.3 other than MidTier against ARS 5.1.2, so I cannot address Stephen's concern directly. However, we have experienced the 'start-over' issue with UT 7.0.0 removal (with/without previous UT versions involved)--and have deliberately chosen to not 'uninstall' any 7.x UserTool version, regardless of other considerations. Thanks and regards, dwm Don W. McClure, P.E. Systems Engineer University of North Texas [EMAIL PROTECTED] 940.565.3287 Heider, Stephen [EMAIL PROTECTED] 14-Mar-07 10:54 AM David, I am getting ready to install the 7.0.01 User Tool on a computer that has not had any ARS software previously installed. The computer does have Office and Visual Studio. I understand from your email if User Tool 6.03 is installed first then the 7.0.01 uninstall issue does not occur. When you say over the top of the 6.03 did you mean install in the same folder, or can 7.0.01 be installed in a different folder? Thank you. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, March 12, 2007 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page Installing the 7.0.01 user tool over the top of the 6.03 will avoid the defect and should work just fine. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, March 12, 2007 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page What happens if you simply install v6.3 user tool over the v 7.01? Or just sit tite till patch 3 comes out? Remedy says that you are supposed to uninstall the old user tool before installing the new, but I haven't noticed any problem with just installing one on top of the other. Am I doing some damage that I am not aware of? Dwayne Martin James Madison University Original message Date: Mon, 12 Mar 2007 10:23:21 -0500 From: strauss [EMAIL PROTECTED] Subject: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page To: arslist@ARSLIST.ORG Doesn't sound like there will be an actual fix until a 7.0.01 Patch 003, or 7.1, whichever comes first. Until then, it would be almost irresponsible to let your users install any 7.x User Tool anywhere, which means implementing a 7.x system _should_ wait until this issue is has finally been corrected. You would be letting them place a time bomb on their machine. Since we had two workstations completely trashed by this bug last July, I can attest to the fact that it is a catastrophic problem. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, March 12, 2007 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page What about the uninstaller corrupting Microsoft Word and Office in general? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList
Re: Windows User Tool 7.x Crystal Reports bug
Stephen, Very similar to what did too. I removed ars 7.0.1 first - leaving home, then installed ars 6.3 p20 on top. then rebooted. it worked.. I do not know what the criteria is completely yet for the system to get hosed.. On 3/16/07, Stephen Lumini [EMAIL PROTECTED] wrote: ** Just an FYI on something I tried: I have a machine with MS Office and I installed 7.0.1 patch 001 - user, admin, alert, import tool. Having another work machine, I decided to try an experiment. I installed the 6.3 user tool only (including the Crystal stuff) - this overwrote my 7.0.1 user tool completely. Then I when to Control Pane|Add/Remove and uninstalled the 6.3 User Tool. Office continued to work fine. I then uninstalled 7.0 admin - still everything works fine. I then noticed the BMC 7.0 user tool still in the Add/Remove list and figured I'd push my luck. Clicked the Remove button, clicked the Yes button for Remove BMC User..., then had a heart flutter when I saw the dialog Removing Crystal Runtimes message. Well - everything still works fine. I tried rebooting, just 'cause and it all still works - Outlook, Word, Excel. I wrote this email in Word. Of course, this was tested on just one pc running XP, so results may vary. Later Stephen *Don McClure [EMAIL PROTECTED]* wrote: ** David, I am interested in these observations as well. We did not rollout 6.3 other than MidTier against ARS 5.1.2, so I cannot address Stephen's concern directly. However, we have experienced the 'start-over' issue with UT 7.0.0 removal (with/without previous UT versions involved)--and have deliberately chosen to not 'uninstall' any 7.x UserTool version, regardless of other considerations. Thanks and regards, dwm Don W. McClure, P.E. Systems Engineer University of North Texas [EMAIL PROTECTED] 940.565.3287 Heider, Stephen [EMAIL PROTECTED] 14-Mar-07 10:54 AM David, I am getting ready to install the 7.0.01 User Tool on a computer that has not had any ARS software previously installed. The computer does have Office and Visual Studio. I understand from your email if User Tool 6.03 is installed first then the 7.0.01 uninstall issue does not occur. When you say over the top of the 6.03 did you mean install in the same folder, or can 7.0.01 be installed in a different folder? Thank you. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, March 12, 2007 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page Installing the 7.0.01 user tool over the top of the 6.03 will avoid the defect and should work just fine. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, March 12, 2007 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page What happens if you simply install v6.3 user tool over the v 7.01? Or just sit tite till patch 3 comes out? Remedy says that you are supposed to uninstall the old user tool before installing the new, but I haven't noticed any problem with just installing one on top of the other. Am I doing some damage that I am not aware of? Dwayne Martin James Madison University Original message Date: Mon, 12 Mar 2007 10:23:21 -0500 From: strauss [EMAIL PROTECTED] Subject: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page To: arslist@ARSLIST.ORG Doesn't sound like there will be an actual fix until a 7.0.01 Patch 003, or 7.1, whichever comes first. Until then, it would be almost irresponsible to let your users install any 7.x User Tool anywhere, which means implementing a 7.x system _should_ wait until this issue is has finally been corrected. You would be letting them place a time bomb on their machine. Since we had two workstations completely trashed by this bug last July, I can attest to the fact that it is a catastrophic problem. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, March 12, 2007 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page What about the uninstaller corrupting Microsoft Word
Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page
David, I am getting ready to install the 7.0.01 User Tool on a computer that has not had any ARS software previously installed. The computer does have Office and Visual Studio. I understand from your email if User Tool 6.03 is installed first then the 7.0.01 uninstall issue does not occur. When you say over the top of the 6.03 did you mean install in the same folder, or can 7.0.01 be installed in a different folder? Thank you. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, March 12, 2007 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page Installing the 7.0.01 user tool over the top of the 6.03 will avoid the defect and should work just fine. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, March 12, 2007 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page What happens if you simply install v6.3 user tool over the v 7.01? Or just sit tite till patch 3 comes out? Remedy says that you are supposed to uninstall the old user tool before installing the new, but I haven't noticed any problem with just installing one on top of the other. Am I doing some damage that I am not aware of? Dwayne Martin James Madison University Original message Date: Mon, 12 Mar 2007 10:23:21 -0500 From: strauss [EMAIL PROTECTED] Subject: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page To: arslist@ARSLIST.ORG Doesn't sound like there will be an actual fix until a 7.0.01 Patch 003, or 7.1, whichever comes first. Until then, it would be almost irresponsible to let your users install any 7.x User Tool anywhere, which means implementing a 7.x system _should_ wait until this issue is has finally been corrected. You would be letting them place a time bomb on their machine. Since we had two workstations completely trashed by this bug last July, I can attest to the fact that it is a catastrophic problem. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, March 12, 2007 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page What about the uninstaller corrupting Microsoft Word and Office in general? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, March 09, 2007 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page In answer to the direct question, there will be a short term fix in Patch 002 of AR System 7.0.01. This is stated in the technical bulletin at http://documents.bmc.com/supportu/documents/82/87/68287/68287.pdf. In the short term, this issue will be fixed by disabling the Crystal Reports uninstaller in the BMC Remedy Action Request System(r) 7.0.01 Patch 002 BMC Remedy User uninstall script. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, March 09, 2007 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page So by Fixed does that mean there is a patch for the 7.0.1 User Tool that will correct this Uninstall issue? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Friday, March 09, 2007 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail
Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page
I understand from your email if User Tool 6.03 is installed first then the 7.0.01 uninstall issue does not occur. I'll rephrase for clarity, because that's not quite what I said.. The defect is in the 7.0.01 User Tool. If you uninstall the 7.0.01 User Tool, the defect may occur. Therefore, if you don't uninstall the 7.0.01 User Tool, that is one way to avoid the defect. I am getting ready to install the 7.0.01 User Tool on a computer that has not had any ARS software previously installed. Since you're not uninstalling anything, then this will install properly. The gotcha is that if someone uninstalls the 7.0.01 User Tool, they may encounter the defect. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Wednesday, March 14, 2007 8:54 AM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page David, I am getting ready to install the 7.0.01 User Tool on a computer that has not had any ARS software previously installed. The computer does have Office and Visual Studio. I understand from your email if User Tool 6.03 is installed first then the 7.0.01 uninstall issue does not occur. When you say over the top of the 6.03 did you mean install in the same folder, or can 7.0.01 be installed in a different folder? Thank you. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, March 12, 2007 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page Installing the 7.0.01 user tool over the top of the 6.03 will avoid the defect and should work just fine. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, March 12, 2007 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page What happens if you simply install v6.3 user tool over the v 7.01? Or just sit tite till patch 3 comes out? Remedy says that you are supposed to uninstall the old user tool before installing the new, but I haven't noticed any problem with just installing one on top of the other. Am I doing some damage that I am not aware of? Dwayne Martin James Madison University Original message Date: Mon, 12 Mar 2007 10:23:21 -0500 From: strauss [EMAIL PROTECTED] Subject: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page To: arslist@ARSLIST.ORG Doesn't sound like there will be an actual fix until a 7.0.01 Patch 003, or 7.1, whichever comes first. Until then, it would be almost irresponsible to let your users install any 7.x User Tool anywhere, which means implementing a 7.x system _should_ wait until this issue is has finally been corrected. You would be letting them place a time bomb on their machine. Since we had two workstations completely trashed by this bug last July, I can attest to the fact that it is a catastrophic problem. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, March 12, 2007 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page What about the uninstaller corrupting Microsoft Word and Office in general? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, March 09, 2007 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page In answer to the direct question, there will be a short term fix in Patch 002 of AR System 7.0.01
Re: Windows User Tool 7.x Crystal Reports bug
David, I am interested in these observations as well. We did not rollout 6.3 other than MidTier against ARS 5.1.2, so I cannot address Stephen's concern directly. However, we have experienced the 'start-over' issue with UT 7.0.0 removal (with/without previous UT versions involved)--and have deliberately chosen to not 'uninstall' any 7.x UserTool version, regardless of other considerations. Thanks and regards, dwm Don W. McClure, P.E. Systems Engineer University of North Texas [EMAIL PROTECTED] 940.565.3287 Heider, Stephen [EMAIL PROTECTED] 14-Mar-07 10:54 AM David, I am getting ready to install the 7.0.01 User Tool on a computer that has not had any ARS software previously installed. The computer does have Office and Visual Studio. I understand from your email if User Tool 6.03 is installed first then the 7.0.01 uninstall issue does not occur. When you say over the top of the 6.03 did you mean install in the same folder, or can 7.0.01 be installed in a different folder? Thank you. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, March 12, 2007 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page Installing the 7.0.01 user tool over the top of the 6.03 will avoid the defect and should work just fine. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, March 12, 2007 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page What happens if you simply install v6.3 user tool over the v 7.01? Or just sit tite till patch 3 comes out? Remedy says that you are supposed to uninstall the old user tool before installing the new, but I haven't noticed any problem with just installing one on top of the other. Am I doing some damage that I am not aware of? Dwayne Martin James Madison University Original message Date: Mon, 12 Mar 2007 10:23:21 -0500 From: strauss [EMAIL PROTECTED] Subject: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page To: arslist@ARSLIST.ORG Doesn't sound like there will be an actual fix until a 7.0.01 Patch 003, or 7.1, whichever comes first. Until then, it would be almost irresponsible to let your users install any 7.x User Tool anywhere, which means implementing a 7.x system _should_ wait until this issue is has finally been corrected. You would be letting them place a time bomb on their machine. Since we had two workstations completely trashed by this bug last July, I can attest to the fact that it is a catastrophic problem. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, March 12, 2007 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page What about the uninstaller corrupting Microsoft Word and Office in general? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, March 09, 2007 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page In answer to the direct question, there will be a short term fix in Patch 002 of AR System 7.0.01. This is stated in the technical bulletin at http://documents.bmc.com/supportu/documents/82/87/68287/68287.pdf. In the short term, this issue will be fixed by disabling the Crystal Reports uninstaller in the BMC Remedy Action Request System(r) 7.0.01 Patch 002 BMC Remedy User uninstall script. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf
Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page
What happens if you simply install v6.3 user tool over the v 7.01? Or just sit tite till patch 3 comes out? Remedy says that you are supposed to uninstall the old user tool before installing the new, but I haven't noticed any problem with just installing one on top of the other. Am I doing some damage that I am not aware of? Dwayne Martin James Madison University Original message Date: Mon, 12 Mar 2007 10:23:21 -0500 From: strauss [EMAIL PROTECTED] Subject: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page To: arslist@ARSLIST.ORG Doesn't sound like there will be an actual fix until a 7.0.01 Patch 003, or 7.1, whichever comes first. Until then, it would be almost irresponsible to let your users install any 7.x User Tool anywhere, which means implementing a 7.x system _should_ wait until this issue is has finally been corrected. You would be letting them place a time bomb on their machine. Since we had two workstations completely trashed by this bug last July, I can attest to the fact that it is a catastrophic problem. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, March 12, 2007 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page What about the uninstaller corrupting Microsoft Word and Office in general? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, March 09, 2007 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page In answer to the direct question, there will be a short term fix in Patch 002 of AR System 7.0.01. This is stated in the technical bulletin at http://documents.bmc.com/supportu/documents/82/87/68287/68287.pdf. In the short term, this issue will be fixed by disabling the Crystal Reports uninstaller in the BMC Remedy Action Request System(r) 7.0.01 Patch 002 BMC Remedy User uninstall script. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, March 09, 2007 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page So by Fixed does that mean there is a patch for the 7.0.1 User Tool that will correct this Uninstall issue? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Friday, March 09, 2007 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page Hi, Peter: For that specific case, there is a Technical Bulletin. Also, the same issue corrupts other Office 2003 products. In general to get to the Product Defects page: 1. Log into the Support site. 2. Click the Issue Management link 3. There will be a link to the product defects page 4. I found Defect SW00257321 by a. Typing (can't stand the menu) AR System in Product Name field b. Type 7.0.1 for Version (nope version number names are not consistent) c. Type User Tool for Problem Area 1 d. Type Uninstall for Keyword (obviously type everything without the quotes. 5. You will find the very short summary that states: User Tool uninstall results in failure to launch Office 2003. 6. The Resolution is Fixed. Yep that's it. Technical Bulletin lookup (this is where the BMC Support site Shines) 1. Log into the Support Site 2. Click the Product Documentation link. 3. Click BMC Remedy AR System Server under the products list. 4. Under the Version column, click 7.0.01 5. Under Techinal Bulletin it will be the second one listed. The description is: Per SW00257321, uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or Microsoft Visual Studio to stop working. This technical bulletin describes a temporary workaround for that issue. Hope this helps you, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, March 09, 2007 8:10 AM To: arslist@ARSLIST.ORG
Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page
Installing the 7.0.01 user tool over the top of the 6.03 will avoid the defect and should work just fine. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, March 12, 2007 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page What happens if you simply install v6.3 user tool over the v 7.01? Or just sit tite till patch 3 comes out? Remedy says that you are supposed to uninstall the old user tool before installing the new, but I haven't noticed any problem with just installing one on top of the other. Am I doing some damage that I am not aware of? Dwayne Martin James Madison University Original message Date: Mon, 12 Mar 2007 10:23:21 -0500 From: strauss [EMAIL PROTECTED] Subject: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page To: arslist@ARSLIST.ORG Doesn't sound like there will be an actual fix until a 7.0.01 Patch 003, or 7.1, whichever comes first. Until then, it would be almost irresponsible to let your users install any 7.x User Tool anywhere, which means implementing a 7.x system _should_ wait until this issue is has finally been corrected. You would be letting them place a time bomb on their machine. Since we had two workstations completely trashed by this bug last July, I can attest to the fact that it is a catastrophic problem. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, March 12, 2007 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page What about the uninstaller corrupting Microsoft Word and Office in general? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, March 09, 2007 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page In answer to the direct question, there will be a short term fix in Patch 002 of AR System 7.0.01. This is stated in the technical bulletin at http://documents.bmc.com/supportu/documents/82/87/68287/68287.pdf. In the short term, this issue will be fixed by disabling the Crystal Reports uninstaller in the BMC Remedy Action Request System(r) 7.0.01 Patch 002 BMC Remedy User uninstall script. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, March 09, 2007 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page So by Fixed does that mean there is a patch for the 7.0.1 User Tool that will correct this Uninstall issue? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Friday, March 09, 2007 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page Hi, Peter: For that specific case, there is a Technical Bulletin. Also, the same issue corrupts other Office 2003 products. In general to get to the Product Defects page: 1. Log into the Support site. 2. Click the Issue Management link 3. There will be a link to the product defects page 4. I found Defect SW00257321 by a. Typing (can't stand the menu) AR System in Product Name field b. Type 7.0.1 for Version (nope version number names are not consistent) c. Type User Tool for Problem Area 1 d. Type Uninstall for Keyword (obviously type everything without the quotes. 5. You will find the very short summary that states: User Tool uninstall results in failure to launch
