Re: java.lang.OutOfMemoryError: Java heap space.
I have been having this problem for two months and have a critical ticket opened with BMC. We were on MT 7.5.3. It took almost two months to talk to a US based engineer and get the proper support. They had me do a number of things: - Patch the mid-tier to 7.5.7, - Decrease perm size to 128 and max to 256 (I had it 256m -512m) - Turned on persistent caching, this caused some instability so I turned it off - set the following in Tomcat's configuration page under the Java options tab: -XX:+HeapDumpOnOutOfMemoryError - there was a setting in the mid-tier config.properties files that is set incorrectly out of the box and has to do with ecache: arsystem.ehcache.referenceMaxElementsInMemoryWeight.formFields=28.577. It should be set to 8.577 After all of this, we still had crashes every Monday and Wednesday mornings. In the end, drum roll please, it was the AR Server Administration setting for Max Entries Returned by Getlist in the Server Information\configuration tab. It was set for 0, which would allow a user to do a search on the mid-tier that would allow thousands of rows to be returned. It turned out that some users would do a search on Asset Management and would request 2 - 6 rows and consume 450mb of heap space in Java. Since we are setting our heap space to 1024 and our server runs at an average of 700mb, the 450mb query would cause the java heap errors. I set maximum on Getlist to 1000 rows, but this caused AR System to start crashing. So, I bumped it up to 1 rows and it seems to be working okay and Tomcat has not crashed in a week. Check on the Max Entries Returned by Getlist and see if that helps. I ask this to the other admins, what is the happy medium for Getlist that will not cause AR System to crash? I am still going through trial and error, but 1 rows seem to be a okay for now. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michele Mizell Sent: Monday, July 25, 2011 10:22 AM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space. All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
I think we ended setting ours to 1 rows as well and don't think we've had any issues since. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Wednesday, August 10, 2011 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** I have been having this problem for two months and have a critical ticket opened with BMC. We were on MT 7.5.3. It took almost two months to talk to a US based engineer and get the proper support. They had me do a number of things: - Patch the mid-tier to 7.5.7, - Decrease perm size to 128 and max to 256 (I had it 256m -512m) - Turned on persistent caching, this caused some instability so I turned it off - set the following in Tomcat's configuration page under the Java options tab: -XX:+HeapDumpOnOutOfMemoryError - there was a setting in the mid-tier config.properties files that is set incorrectly out of the box and has to do with ecache: arsystem.ehcache.referenceMaxElementsInMemoryWeight.formFields=28.577. It should be set to 8.577 After all of this, we still had crashes every Monday and Wednesday mornings. In the end, drum roll please, it was the AR Server Administration setting for Max Entries Returned by Getlist in the Server Information\configuration tab. It was set for 0, which would allow a user to do a search on the mid-tier that would allow thousands of rows to be returned. It turned out that some users would do a search on Asset Management and would request 2 - 6 rows and consume 450mb of heap space in Java. Since we are setting our heap space to 1024 and our server runs at an average of 700mb, the 450mb query would cause the java heap errors. I set maximum on Getlist to 1000 rows, but this caused AR System to start crashing. So, I bumped it up to 1 rows and it seems to be working okay and Tomcat has not crashed in a week. Check on the Max Entries Returned by Getlist and see if that helps. I ask this to the other admins, what is the happy medium for Getlist that will not cause AR System to crash? I am still going through trial and error, but 1 rows seem to be a okay for now. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michele Mizell Sent: Monday, July 25, 2011 10:22 AM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space. All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
WOW!!! I have been dealing with this same issue for several weeks now the solution you found fixed my problem as well! I had to set this value to 10,000 as well. Thanks Jesus Cindy. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shetler, Cindy S Sent: Wednesday, August 10, 2011 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** I think we ended setting ours to 1 rows as well and don't think we've had any issues since. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Wednesday, August 10, 2011 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** I have been having this problem for two months and have a critical ticket opened with BMC. We were on MT 7.5.3. It took almost two months to talk to a US based engineer and get the proper support. They had me do a number of things: - Patch the mid-tier to 7.5.7, - Decrease perm size to 128 and max to 256 (I had it 256m -512m) - Turned on persistent caching, this caused some instability so I turned it off - set the following in Tomcat's configuration page under the Java options tab: -XX:+HeapDumpOnOutOfMemoryError - there was a setting in the mid-tier config.properties files that is set incorrectly out of the box and has to do with ecache: arsystem.ehcache.referenceMaxElementsInMemoryWeight.formFields=28.577. It should be set to 8.577 After all of this, we still had crashes every Monday and Wednesday mornings. In the end, drum roll please, it was the AR Server Administration setting for Max Entries Returned by Getlist in the Server Information\configuration tab. It was set for 0, which would allow a user to do a search on the mid-tier that would allow thousands of rows to be returned. It turned out that some users would do a search on Asset Management and would request 2 - 6 rows and consume 450mb of heap space in Java. Since we are setting our heap space to 1024 and our server runs at an average of 700mb, the 450mb query would cause the java heap errors. I set maximum on Getlist to 1000 rows, but this caused AR System to start crashing. So, I bumped it up to 1 rows and it seems to be working okay and Tomcat has not crashed in a week. Check on the Max Entries Returned by Getlist and see if that helps. I ask this to the other admins, what is the happy medium for Getlist that will not cause AR System to crash? I am still going through trial and error, but 1 rows seem to be a okay for now. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michele Mizell Sent: Monday, July 25, 2011 10:22 AM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space. All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
Did you have any problems with AR system when you were changing the getlist settings? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shetler, Cindy S Sent: Wednesday, August 10, 2011 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. I think we ended setting ours to 1 rows as well and don't think we've had any issues since. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Wednesday, August 10, 2011 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** I have been having this problem for two months and have a critical ticket opened with BMC. We were on MT 7.5.3. It took almost two months to talk to a US based engineer and get the proper support. They had me do a number of things: - Patch the mid-tier to 7.5.7, - Decrease perm size to 128 and max to 256 (I had it 256m -512m) - Turned on persistent caching, this caused some instability so I turned it off - set the following in Tomcat's configuration page under the Java options tab: -XX:+HeapDumpOnOutOfMemoryError - there was a setting in the mid-tier config.properties files that is set incorrectly out of the box and has to do with ecache: arsystem.ehcache.referenceMaxElementsInMemoryWeight.formFields=28.577. It should be set to 8.577 After all of this, we still had crashes every Monday and Wednesday mornings. In the end, drum roll please, it was the AR Server Administration setting for Max Entries Returned by Getlist in the Server Information\configuration tab. It was set for 0, which would allow a user to do a search on the mid-tier that would allow thousands of rows to be returned. It turned out that some users would do a search on Asset Management and would request 2 - 6 rows and consume 450mb of heap space in Java. Since we are setting our heap space to 1024 and our server runs at an average of 700mb, the 450mb query would cause the java heap errors. I set maximum on Getlist to 1000 rows, but this caused AR System to start crashing. So, I bumped it up to 1 rows and it seems to be working okay and Tomcat has not crashed in a week. Check on the Max Entries Returned by Getlist and see if that helps. I ask this to the other admins, what is the happy medium for Getlist that will not cause AR System to crash? I am still going through trial and error, but 1 rows seem to be a okay for now. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michele Mizell Sent: Monday, July 25, 2011 10:22 AM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space. All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
FYI - be careful on setting a max on getlist on the server on which escalations run. If you have escalations that need to fetch many records then they could be impacted by this setting. As a result we set Getlist max to 2000 on forward facing AR servers (only servers lists on Load Balancer that users can interact with), and set it to unlimited (0) on the backend/admin AR server (primary for sub system process in AR server group ranking) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Wednesday, August 10, 2011 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. Did you have any problems with AR system when you were changing the getlist settings? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shetler, Cindy S Sent: Wednesday, August 10, 2011 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. I think we ended setting ours to 1 rows as well and don't think we've had any issues since. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
We have been using it with 3000 row limit without any crashes on user facing servers. On non-user facing server we set it upto 30,000 for reports etc... Also there is a table chunk size -- we set it to 200 rows. On Aug 10, 11:41 am, Shetler, Cindy S cindy.shet...@gdit.com wrote: I think we ended setting ours to 1 rows as well and don't think we've had any issues since. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ortega, Jesus A Sent: Wednesday, August 10, 2011 12:28 PM To: arsl...@arslist.org Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** I have been having this problem for two months and have a critical ticket opened with BMC. We were on MT 7.5.3. It took almost two months to talk to a US based engineer and get the proper support. They had me do a number of things: - Patch the mid-tier to 7.5.7, - Decrease perm size to 128 and max to 256 (I had it 256m -512m) - Turned on persistent caching, this caused some instability so I turned it off - set the following in Tomcat's configuration page under the Java options tab: -XX:+HeapDumpOnOutOfMemoryError - there was a setting in the mid-tier config.properties files that is set incorrectly out of the box and has to do with ecache: arsystem.ehcache.referenceMaxElementsInMemoryWeight.formFields=28.577. It should be set to 8.577 After all of this, we still had crashes every Monday and Wednesday mornings. In the end, drum roll please, it was the AR Server Administration setting for Max Entries Returned by Getlist in the Server Information\configuration tab. It was set for 0, which would allow a user to do a search on the mid-tier that would allow thousands of rows to be returned. It turned out that some users would do a search on Asset Management and would request 2 - 6 rows and consume 450mb of heap space in Java. Since we are setting our heap space to 1024 and our server runs at an average of 700mb, the 450mb query would cause the java heap errors. I set maximum on Getlist to 1000 rows, but this caused AR System to start crashing. So, I bumped it up to 1 rows and it seems to be working okay and Tomcat has not crashed in a week. Check on the Max Entries Returned by Getlist and see if that helps. I ask this to the other admins, what is the happy medium for Getlist that will not cause AR System to crash? I am still going through trial and error, but 1 rows seem to be a okay for now. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michele Mizell Sent: Monday, July 25, 2011 10:22 AM To: arsl...@arslist.org Subject: java.lang.OutOfMemoryError: Java heap space. All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. Information contained in this email is subject to the disclaimer found by clicking on the following link:http://www.lyondellbasell.com/Footer/Disclaimer/ _attend WWRUG11www.wwrug.comARSlist: Where the Answers Are_ _attend WWRUG11www.wwrug.comARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
When I bump the max setting up to 1.5 GB the tomcat service doesn't startup. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, July 25, 2011 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** You can bump your max setting up to 1.5 gb. That should help. Rick On Jul 25, 2011 8:32 AM, Michele Mizell mmi...@jcpenney.com wrote: All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
Did you also put the other settings in the performance document in place? Rick On Jul 26, 2011 11:53 AM, Michele Mizell mmi...@jcpenney.com wrote: When I bump the max setting up to 1.5 GB the tomcat service doesn't startup. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, July 25, 2011 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** You can bump your max setting up to 1.5 gb. That should help. Rick On Jul 25, 2011 8:32 AM, Michele Mizell mmi...@jcpenney.com wrote: All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
Michele, Try 1408, or something a bit smaller... I can't remember the exact number i had to use to get it to work, but it was smaller than 1.5... Matt R. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michele Mizell Sent: Tuesday, July 26, 2011 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** When I bump the max setting up to 1.5 GB the tomcat service doesn't startup. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, July 25, 2011 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** You can bump your max setting up to 1.5 gb. That should help. Rick On Jul 25, 2011 8:32 AM, Michele Mizell mmi...@jcpenney.com wrote: All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
You can bump your max setting up to 1.5 gb. That should help. Rick On Jul 25, 2011 8:32 AM, Michele Mizell mmi...@jcpenney.com wrote: All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
Thanks for your recommendation. I will change this in my Dev and Test environment and monitor for a week. If all goes well I will change this in Prod. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, July 25, 2011 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** You can bump your max setting up to 1.5 gb. That should help. Rick On Jul 25, 2011 8:32 AM, Michele Mizell mmi...@jcpenney.com wrote: All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
Michele, You didn't mention which MT and ARS versions you're at, but there was a link posted for the BSM tuning guide last week (Jason Miller, I believe) ... I'd recommend reviewing that as it goes into some good detail about tuning Tomcat. Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michele Mizell Sent: Monday, July 25, 2011 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** Thanks for your recommendation. I will change this in my Dev and Test environment and monitor for a week. If all goes well I will change this in Prod. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, July 25, 2011 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** You can bump your max setting up to 1.5 gb. That should help. Rick On Jul 25, 2011 8:32 AM, Michele Mizell mmi...@jcpenney.com wrote: All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
I did see that post and saved a copy of the BSM tuning guide to review it. We are running ARS 7.5 Patch 4 and MT 7.5 Patch 4 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Monday, July 25, 2011 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. Michele, You didn't mention which MT and ARS versions you're at, but there was a link posted for the BSM tuning guide last week (Jason Miller, I believe) ... I'd recommend reviewing that as it goes into some good detail about tuning Tomcat. Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michele Mizell Sent: Monday, July 25, 2011 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** Thanks for your recommendation. I will change this in my Dev and Test environment and monitor for a week. If all goes well I will change this in Prod. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, July 25, 2011 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** You can bump your max setting up to 1.5 gb. That should help. Rick On Jul 25, 2011 8:32 AM, Michele Mizell mmi...@jcpenney.com wrote: All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space
but do I need to log a ticket with support to get an 'official' answer? Yup. None of the documents I can find (even looking directly at ServletExec docs) tells me how to increase the heap size. Sorry - did not intend to imply that they did. I was just pointing out that the documentation for the Mid-Tier is contained in a different place in AR System 6.3 vs. 7.0. Just trying to be helpful... What I usually do is put all my PDF's into one directory. Then I can use Adobe Acrobat Reader to search all of them at once. In searching for heap through the 7.0 documents, the only reference of interest I find is: If you find that the number of search results is limited and you receive an out of memory error message, increase the Maximum Heap Size in your Virtual Machine Settings of your servlet engine. Hopefully the folks here have already pointed you in the right direction on how to increase the heap size on ServletExec. If not, here's the FAQ from New Atlanta (the company that builds ServletExec). http://www.newatlanta.com/c/products/servletexec/self_help/faq/detail?fa qId=318 -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 9:25 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Mr. Easter, I cannot tell you how much I appreciate your time with the list...it's nice to finally have an 'official' name on the listNone of the documents I can find (even looking directly at ServletExec docs) tells me how to increase the heap size. I'm trying to take a few of the suggestions found here and will see how they turn outbut do I need to log a ticket with support to get an 'official' answer? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, May 18, 2007 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space FYI, installation information on the 6.3 Mid-Tier is inside the Installing AR System document found on Support Central. In 7.0, this was broken out into its own guide for the Mid-Tier. http://www.bmc.com/supportu/documents/97/91/49791/49791.pdf Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Ok...I'm looking everywhere I can think on the BMC site for the Mid-Tier install doc but can't even find Mid-Tier in their documentation section -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock Sent: Friday, May 18, 2007 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able to do was restart the entire server to get it to work again. I found an article that said to look in the VMSettings.perf file for the line maxHeapSize It recommended increasing its settingwell I did have
Re: java.lang.OutOfMemoryError: Java heap space
Hi.., Patch 20 was supposed to fix the memory leak issues and they have fixed couple of defects as well. But anyways, if we are getting java.lang.OutOfMemoryError: Java heap space, then its always preferred to first try to change the Xms and Xmx values. I am sure that -Xms 1024 and-Xmx 1024 will revolve the issue or atlease enhance the performance. If the performance is poor, you may consider to increase the values by 512 or 1024 again. Hope this resolves the issue for you. Kind Regards, Mahesh L. J. Head [EMAIL PROTECTED] wrote: I decided to check the old server this morning...it had a line of -Xms1024m -Xmx1024m in the bat file...so I'm now feeling confident in this as a solution because that's how the old server managed...:) -Original Message- From: L. J. Head [mailto:[EMAIL PROTECTED] Sent: Friday, May 18, 2007 10:26 PM To: 'arslist@ARSLIST.ORG' Subject: RE: java.lang.OutOfMemoryError: Java heap space WellI found that the manual changes to the perf file got overwritten at some point...so I am now trying your 'fix' for this...I'll try to report back in the next week or so to let the list know if it helped -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARSList Sent: Friday, May 18, 2007 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space You and I have the same environment even the Patch 20. Yes, the EXE in Windows services still calls the batch file. Nick Hromyak Havin' Fun in Sacramento. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Ok...but what if it's running as a service like I have it...does servletexec.exe execute that batch file? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARSList Sent: Friday, May 18, 2007 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space It took a while for me to get this info as well. In the Servelet directory (i.e. c:\Program Files\New Atlanta\ServletExec AS\se- ) In the STARTSERVLETEXEC.bat file c:\Program Files\j2sdk1.4.2_13\bin\java -Xms512m -Xmx512m -classpath You will need to ADD at least the maximum (e.g. -Xmx512m) memory allocation specification. I did the minimum (e.g. -Xms512m) and maximum. Good luck. Nick Hromyak Havin' Fun in Sacramento! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Ok...I looked there firstwhere about in the Admin do you set the max and min heap size? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davin Lindner-Green Sent: Friday, May 18, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space 300M (not Kilo) would be a starting point, but could go higher depending on the applications you have (ie, if you have ITSM 6 or 7). Particurly if you have no other applications on the Midtier box you might want to simply go up to 1024M. 512M is perfectly reasonable too. I would also recommend that you don't directly edit the VMSettings, but use the admin web page: http://locahost/servlet/admin I have had issues where manually edited changes were ignored or overwritten. HTH, Davin From: Action Request System discussion list(ARSList) on behalf of Brian Gillock Sent: Fri 5/18/2007 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able
Re: java.lang.OutOfMemoryError: Java heap space
I decided to check the old server this morning...it had a line of -Xms1024m -Xmx1024m in the bat file...so I'm now feeling confident in this as a solution because that's how the old server managed...:) -Original Message- From: L. J. Head [mailto:[EMAIL PROTECTED] Sent: Friday, May 18, 2007 10:26 PM To: 'arslist@ARSLIST.ORG' Subject: RE: java.lang.OutOfMemoryError: Java heap space WellI found that the manual changes to the perf file got overwritten at some point...so I am now trying your 'fix' for this...I'll try to report back in the next week or so to let the list know if it helped -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARSList Sent: Friday, May 18, 2007 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space You and I have the same environment even the Patch 20. Yes, the EXE in Windows services still calls the batch file. Nick Hromyak Havin' Fun in Sacramento. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Ok...but what if it's running as a service like I have it...does servletexec.exe execute that batch file? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARSList Sent: Friday, May 18, 2007 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space It took a while for me to get this info as well. In the Servelet directory (i.e. c:\Program Files\New Atlanta\ServletExec AS\se-webservername ) In the STARTSERVLETEXEC.bat file c:\Program Files\j2sdk1.4.2_13\bin\java -Xms512m -Xmx512m -classpath You will need to ADD at least the maximum (e.g. -Xmx512m) memory allocation specification. I did the minimum (e.g. -Xms512m) and maximum. Good luck. Nick Hromyak Havin' Fun in Sacramento! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Ok...I looked there firstwhere about in the Admin do you set the max and min heap size? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davin Lindner-Green Sent: Friday, May 18, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space 300M (not Kilo) would be a starting point, but could go higher depending on the applications you have (ie, if you have ITSM 6 or 7). Particurly if you have no other applications on the Midtier box you might want to simply go up to 1024M. 512M is perfectly reasonable too. I would also recommend that you don't directly edit the VMSettings, but use the admin web page: http://locahost/servlet/admin I have had issues where manually edited changes were ignored or overwritten. HTH, Davin From: Action Request System discussion list(ARSList) on behalf of Brian Gillock Sent: Fri 5/18/2007 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able to do was restart the entire server to get it to work again. I found an article that said to look in the VMSettings.perf file for the line maxHeapSize It recommended increasing its settingwell I did have a VMSettings.perf file...but it only contained the lines version=1 systemOut=com.newatlanta.servletexec.SESystemOutputStream systemErr=com.newatlanta.servletexec.SESystemOutputStream So I checked the old server and the exact same thingso now I'm confused how my new server with faster processing power and more memory
Re: java.lang.OutOfMemoryError: Java heap space
LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able to do was restart the entire server to get it to work again. I found an article that said to look in the VMSettings.perf file for the line maxHeapSize It recommended increasing its settingwell I did have a VMSettings.perf file...but it only contained the lines version=1 systemOut=com.newatlanta.servletexec.SESystemOutputStream systemErr=com.newatlanta.servletexec.SESystemOutputStream So I checked the old server and the exact same thingso now I'm confused how my new server with faster processing power and more memory is having memory issues where my old one wasn't. So...I added the following line to the perf file maxHeapSize=128000 (this particular post's recommendation) But I just got another of the errors (although doesn't seem to be down like it was before)...recommendations on how large that maxHeapSize value should be? BTW...this is all custom application development...0 OOTB apps. This server will eventually also house the production App as wellwhat is the default size?should I take it to 512MB? I eagerly anticipate your recommendations ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.3/809 - Release Date: 5/17/2007 5:18 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space
300M (not Kilo) would be a starting point, but could go higher depending on the applications you have (ie, if you have ITSM 6 or 7). Particurly if you have no other applications on the Midtier box you might want to simply go up to 1024M. 512M is perfectly reasonable too. I would also recommend that you don't directly edit the VMSettings, but use the admin web page: http://locahost/servlet/admin I have had issues where manually edited changes were ignored or overwritten. HTH, Davin From: Action Request System discussion list(ARSList) on behalf of Brian Gillock Sent: Fri 5/18/2007 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able to do was restart the entire server to get it to work again. I found an article that said to look in the VMSettings.perf file for the line maxHeapSize It recommended increasing its settingwell I did have a VMSettings.perf file...but it only contained the lines version=1 systemOut=com.newatlanta.servletexec.SESystemOutputStream systemErr=com.newatlanta.servletexec.SESystemOutputStream So I checked the old server and the exact same thingso now I'm confused how my new server with faster processing power and more memory is having memory issues where my old one wasn't. So...I added the following line to the perf file maxHeapSize=128000 (this particular post's recommendation) But I just got another of the errors (although doesn't seem to be down like it was before)...recommendations on how large that maxHeapSize value should be? BTW...this is all custom application development...0 OOTB apps. This server will eventually also house the production App as wellwhat is the default size?should I take it to 512MB? I eagerly anticipate your recommendations ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.3/809 - Release Date: 5/17/2007 5:18 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space
Ok...I'm looking everywhere I can think on the BMC site for the Mid-Tier install doc but can't even find Mid-Tier in their documentation section -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock Sent: Friday, May 18, 2007 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able to do was restart the entire server to get it to work again. I found an article that said to look in the VMSettings.perf file for the line maxHeapSize It recommended increasing its settingwell I did have a VMSettings.perf file...but it only contained the lines version=1 systemOut=com.newatlanta.servletexec.SESystemOutputStream systemErr=com.newatlanta.servletexec.SESystemOutputStream So I checked the old server and the exact same thingso now I'm confused how my new server with faster processing power and more memory is having memory issues where my old one wasn't. So...I added the following line to the perf file maxHeapSize=128000 (this particular post's recommendation) But I just got another of the errors (although doesn't seem to be down like it was before)...recommendations on how large that maxHeapSize value should be? BTW...this is all custom application development...0 OOTB apps. This server will eventually also house the production App as wellwhat is the default size?should I take it to 512MB? I eagerly anticipate your recommendations ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.3/809 - Release Date: 5/17/2007 5:18 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space
Ok...I looked there firstwhere about in the Admin do you set the max and min heap size? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davin Lindner-Green Sent: Friday, May 18, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space 300M (not Kilo) would be a starting point, but could go higher depending on the applications you have (ie, if you have ITSM 6 or 7). Particurly if you have no other applications on the Midtier box you might want to simply go up to 1024M. 512M is perfectly reasonable too. I would also recommend that you don't directly edit the VMSettings, but use the admin web page: http://locahost/servlet/admin I have had issues where manually edited changes were ignored or overwritten. HTH, Davin From: Action Request System discussion list(ARSList) on behalf of Brian Gillock Sent: Fri 5/18/2007 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able to do was restart the entire server to get it to work again. I found an article that said to look in the VMSettings.perf file for the line maxHeapSize It recommended increasing its settingwell I did have a VMSettings.perf file...but it only contained the lines version=1 systemOut=com.newatlanta.servletexec.SESystemOutputStream systemErr=com.newatlanta.servletexec.SESystemOutputStream So I checked the old server and the exact same thingso now I'm confused how my new server with faster processing power and more memory is having memory issues where my old one wasn't. So...I added the following line to the perf file maxHeapSize=128000 (this particular post's recommendation) But I just got another of the errors (although doesn't seem to be down like it was before)...recommendations on how large that maxHeapSize value should be? BTW...this is all custom application development...0 OOTB apps. This server will eventually also house the production App as wellwhat is the default size?should I take it to 512MB? I eagerly anticipate your recommendations ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.3/809 - Release Date: 5/17/2007 5:18 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space
It took a while for me to get this info as well. In the Servelet directory (i.e. c:\Program Files\New Atlanta\ServletExec AS\se-webservername ) In the STARTSERVLETEXEC.bat file c:\Program Files\j2sdk1.4.2_13\bin\java -Xms512m -Xmx512m -classpath You will need to ADD at least the maximum (e.g. -Xmx512m) memory allocation specification. I did the minimum (e.g. -Xms512m) and maximum. Good luck. Nick Hromyak Havin' Fun in Sacramento! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Ok...I looked there firstwhere about in the Admin do you set the max and min heap size? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davin Lindner-Green Sent: Friday, May 18, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space 300M (not Kilo) would be a starting point, but could go higher depending on the applications you have (ie, if you have ITSM 6 or 7). Particurly if you have no other applications on the Midtier box you might want to simply go up to 1024M. 512M is perfectly reasonable too. I would also recommend that you don't directly edit the VMSettings, but use the admin web page: http://locahost/servlet/admin I have had issues where manually edited changes were ignored or overwritten. HTH, Davin From: Action Request System discussion list(ARSList) on behalf of Brian Gillock Sent: Fri 5/18/2007 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able to do was restart the entire server to get it to work again. I found an article that said to look in the VMSettings.perf file for the line maxHeapSize It recommended increasing its settingwell I did have a VMSettings.perf file...but it only contained the lines version=1 systemOut=com.newatlanta.servletexec.SESystemOutputStream systemErr=com.newatlanta.servletexec.SESystemOutputStream So I checked the old server and the exact same thingso now I'm confused how my new server with faster processing power and more memory is having memory issues where my old one wasn't. So...I added the following line to the perf file maxHeapSize=128000 (this particular post's recommendation) But I just got another of the errors (although doesn't seem to be down like it was before)...recommendations on how large that maxHeapSize value should be? BTW...this is all custom application development...0 OOTB apps. This server will eventually also house the production App as wellwhat is the default size?should I take it to 512MB? I eagerly anticipate your recommendations ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.3/809 - Release Date: 5/17/2007 5:18 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers
Re: java.lang.OutOfMemoryError: Java heap space
It's under Virtual Machine-Settings. You will see both the Minimum Heap Size and Maximum Heap Size shown. (also, the actual url is http://localhost/servletexec/admin) Davin From: Action Request System discussion list(ARSList) on behalf of L. J. Head Sent: Fri 5/18/2007 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Ok...I looked there firstwhere about in the Admin do you set the max and min heap size? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davin Lindner-Green Sent: Friday, May 18, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space 300M (not Kilo) would be a starting point, but could go higher depending on the applications you have (ie, if you have ITSM 6 or 7). Particurly if you have no other applications on the Midtier box you might want to simply go up to 1024M. 512M is perfectly reasonable too. I would also recommend that you don't directly edit the VMSettings, but use the admin web page: http://locahost/servlet/admin I have had issues where manually edited changes were ignored or overwritten. HTH, Davin From: Action Request System discussion list(ARSList) on behalf of Brian Gillock Sent: Fri 5/18/2007 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able to do was restart the entire server to get it to work again. I found an article that said to look in the VMSettings.perf file for the line maxHeapSize It recommended increasing its settingwell I did have a VMSettings.perf file...but it only contained the lines version=1 systemOut=com.newatlanta.servletexec.SESystemOutputStream systemErr=com.newatlanta.servletexec.SESystemOutputStream So I checked the old server and the exact same thingso now I'm confused how my new server with faster processing power and more memory is having memory issues where my old one wasn't. So...I added the following line to the perf file maxHeapSize=128000 (this particular post's recommendation) But I just got another of the errors (although doesn't seem to be down like it was before)...recommendations on how large that maxHeapSize value should be? BTW...this is all custom application development...0 OOTB apps. This server will eventually also house the production App as wellwhat is the default size?should I take it to 512MB? I eagerly anticipate your recommendations ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.3/809 - Release Date: 5/17/2007 5:18 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space
When I go there the only information I have is Current Java VM:Java HotSpot(TM) Client VM 1.5.0_11 from Sun Microsystems Inc. Current VM Info:mixed mode, sharing Operating System: Windows 2003 5.2 on x86 And two boxes, one for System Input and the other for System Output I just realized that this may have an impact...I'm running servlet Exec AS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davin Lindner-Green Sent: Friday, May 18, 2007 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space It's under Virtual Machine-Settings. You will see both the Minimum Heap Size and Maximum Heap Size shown. (also, the actual url is http://localhost/servletexec/admin) Davin From: Action Request System discussion list(ARSList) on behalf of L. J. Head Sent: Fri 5/18/2007 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Ok...I looked there firstwhere about in the Admin do you set the max and min heap size? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davin Lindner-Green Sent: Friday, May 18, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space 300M (not Kilo) would be a starting point, but could go higher depending on the applications you have (ie, if you have ITSM 6 or 7). Particurly if you have no other applications on the Midtier box you might want to simply go up to 1024M. 512M is perfectly reasonable too. I would also recommend that you don't directly edit the VMSettings, but use the admin web page: http://locahost/servlet/admin I have had issues where manually edited changes were ignored or overwritten. HTH, Davin From: Action Request System discussion list(ARSList) on behalf of Brian Gillock Sent: Fri 5/18/2007 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able to do was restart the entire server to get it to work again. I found an article that said to look in the VMSettings.perf file for the line maxHeapSize It recommended increasing its settingwell I did have a VMSettings.perf file...but it only contained the lines version=1 systemOut=com.newatlanta.servletexec.SESystemOutputStream systemErr=com.newatlanta.servletexec.SESystemOutputStream So I checked the old server and the exact same thingso now I'm confused how my new server with faster processing power and more memory is having memory issues where my old one wasn't. So...I added the following line to the perf file maxHeapSize=128000 (this particular post's recommendation) But I just got another of the errors (although doesn't seem to be down like it was before)...recommendations on how large that maxHeapSize value should be? BTW...this is all custom application development...0 OOTB apps. This server will eventually also house the production App as wellwhat is the default size?should I take it to 512MB? I eagerly anticipate your recommendations ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.3/809 - Release Date: 5/17/2007 5:18 PM
Re: java.lang.OutOfMemoryError: Java heap space
LJ, I have a copy of Installing and Administering BMC Remedy Mid Tier for 7.0 that I'll send you. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Ok...I'm looking everywhere I can think on the BMC site for the Mid-Tier install doc but can't even find Mid-Tier in their documentation section -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock Sent: Friday, May 18, 2007 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able to do was restart the entire server to get it to work again. I found an article that said to look in the VMSettings.perf file for the line maxHeapSize It recommended increasing its settingwell I did have a VMSettings.perf file...but it only contained the lines version=1 systemOut=com.newatlanta.servletexec.SESystemOutputStream systemErr=com.newatlanta.servletexec.SESystemOutputStream So I checked the old server and the exact same thingso now I'm confused how my new server with faster processing power and more memory is having memory issues where my old one wasn't. So...I added the following line to the perf file maxHeapSize=128000 (this particular post's recommendation) But I just got another of the errors (although doesn't seem to be down like it was before)...recommendations on how large that maxHeapSize value should be? BTW...this is all custom application development...0 OOTB apps. This server will eventually also house the production App as wellwhat is the default size?should I take it to 512MB? I eagerly anticipate your recommendations ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.3/809 - Release Date: 5/17/2007 5:18 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space
Ok...but what if it's running as a service like I have it...does servletexec.exe execute that batch file? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARSList Sent: Friday, May 18, 2007 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space It took a while for me to get this info as well. In the Servelet directory (i.e. c:\Program Files\New Atlanta\ServletExec AS\se-webservername ) In the STARTSERVLETEXEC.bat file c:\Program Files\j2sdk1.4.2_13\bin\java -Xms512m -Xmx512m -classpath You will need to ADD at least the maximum (e.g. -Xmx512m) memory allocation specification. I did the minimum (e.g. -Xms512m) and maximum. Good luck. Nick Hromyak Havin' Fun in Sacramento! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Ok...I looked there firstwhere about in the Admin do you set the max and min heap size? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davin Lindner-Green Sent: Friday, May 18, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space 300M (not Kilo) would be a starting point, but could go higher depending on the applications you have (ie, if you have ITSM 6 or 7). Particurly if you have no other applications on the Midtier box you might want to simply go up to 1024M. 512M is perfectly reasonable too. I would also recommend that you don't directly edit the VMSettings, but use the admin web page: http://locahost/servlet/admin I have had issues where manually edited changes were ignored or overwritten. HTH, Davin From: Action Request System discussion list(ARSList) on behalf of Brian Gillock Sent: Fri 5/18/2007 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able to do was restart the entire server to get it to work again. I found an article that said to look in the VMSettings.perf file for the line maxHeapSize It recommended increasing its settingwell I did have a VMSettings.perf file...but it only contained the lines version=1 systemOut=com.newatlanta.servletexec.SESystemOutputStream systemErr=com.newatlanta.servletexec.SESystemOutputStream So I checked the old server and the exact same thingso now I'm confused how my new server with faster processing power and more memory is having memory issues where my old one wasn't. So...I added the following line to the perf file maxHeapSize=128000 (this particular post's recommendation) But I just got another of the errors (although doesn't seem to be down like it was before)...recommendations on how large that maxHeapSize value should be? BTW...this is all custom application development...0 OOTB apps. This server will eventually also house the production App as wellwhat is the default size?should I take it to 512MB? I eagerly anticipate your recommendations ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.3/809 - Release Date: 5/17/2007 5:18 PM
Re: java.lang.OutOfMemoryError: Java heap space
FYI, installation information on the 6.3 Mid-Tier is inside the Installing AR System document found on Support Central. In 7.0, this was broken out into its own guide for the Mid-Tier. http://www.bmc.com/supportu/documents/97/91/49791/49791.pdf Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Ok...I'm looking everywhere I can think on the BMC site for the Mid-Tier install doc but can't even find Mid-Tier in their documentation section -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock Sent: Friday, May 18, 2007 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able to do was restart the entire server to get it to work again. I found an article that said to look in the VMSettings.perf file for the line maxHeapSize It recommended increasing its settingwell I did have a VMSettings.perf file...but it only contained the lines version=1 systemOut=com.newatlanta.servletexec.SESystemOutputStream systemErr=com.newatlanta.servletexec.SESystemOutputStream So I checked the old server and the exact same thingso now I'm confused how my new server with faster processing power and more memory is having memory issues where my old one wasn't. So...I added the following line to the perf file maxHeapSize=128000 (this particular post's recommendation) But I just got another of the errors (although doesn't seem to be down like it was before)...recommendations on how large that maxHeapSize value should be? BTW...this is all custom application development...0 OOTB apps. This server will eventually also house the production App as wellwhat is the default size?should I take it to 512MB? I eagerly anticipate your recommendations ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.3/809 - Release Date: 5/17/2007 5:18 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space
You and I have the same environment even the Patch 20. Yes, the EXE in Windows services still calls the batch file. Nick Hromyak Havin' Fun in Sacramento. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Ok...but what if it's running as a service like I have it...does servletexec.exe execute that batch file? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARSList Sent: Friday, May 18, 2007 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space It took a while for me to get this info as well. In the Servelet directory (i.e. c:\Program Files\New Atlanta\ServletExec AS\se-webservername ) In the STARTSERVLETEXEC.bat file c:\Program Files\j2sdk1.4.2_13\bin\java -Xms512m -Xmx512m -classpath You will need to ADD at least the maximum (e.g. -Xmx512m) memory allocation specification. I did the minimum (e.g. -Xms512m) and maximum. Good luck. Nick Hromyak Havin' Fun in Sacramento! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Ok...I looked there firstwhere about in the Admin do you set the max and min heap size? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davin Lindner-Green Sent: Friday, May 18, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space 300M (not Kilo) would be a starting point, but could go higher depending on the applications you have (ie, if you have ITSM 6 or 7). Particurly if you have no other applications on the Midtier box you might want to simply go up to 1024M. 512M is perfectly reasonable too. I would also recommend that you don't directly edit the VMSettings, but use the admin web page: http://locahost/servlet/admin I have had issues where manually edited changes were ignored or overwritten. HTH, Davin From: Action Request System discussion list(ARSList) on behalf of Brian Gillock Sent: Fri 5/18/2007 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able to do was restart the entire server to get it to work again. I found an article that said to look in the VMSettings.perf file for the line maxHeapSize It recommended increasing its settingwell I did have a VMSettings.perf file...but it only contained the lines version=1 systemOut=com.newatlanta.servletexec.SESystemOutputStream systemErr=com.newatlanta.servletexec.SESystemOutputStream So I checked the old server and the exact same thingso now I'm confused how my new server with faster processing power and more memory is having memory issues where my old one wasn't. So...I added the following line to the perf file maxHeapSize=128000 (this particular post's recommendation) But I just got another of the errors (although doesn't seem to be down like it was before)...recommendations on how large that maxHeapSize value should be? BTW...this is all custom application development...0 OOTB apps. This server will eventually also house the production App as wellwhat is the default size?should I take it to 512MB? I eagerly anticipate your recommendations ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives
Re: java.lang.OutOfMemoryError: Java heap space
Mr. Easter, I cannot tell you how much I appreciate your time with the list...it's nice to finally have an 'official' name on the listNone of the documents I can find (even looking directly at ServletExec docs) tells me how to increase the heap size. I'm trying to take a few of the suggestions found here and will see how they turn outbut do I need to log a ticket with support to get an 'official' answer? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, May 18, 2007 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space FYI, installation information on the 6.3 Mid-Tier is inside the Installing AR System document found on Support Central. In 7.0, this was broken out into its own guide for the Mid-Tier. http://www.bmc.com/supportu/documents/97/91/49791/49791.pdf Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space Ok...I'm looking everywhere I can think on the BMC site for the Mid-Tier install doc but can't even find Mid-Tier in their documentation section -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock Sent: Friday, May 18, 2007 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space LJ, I can't remember for sure off the top of my head and I don't have the install guides at hand, but I believe the Mid-Tier install guide says to set the MaxHeapSize to 300K. If you have the guide, take a look in there. I might be thinking 7.x also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, May 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError: Java heap space Environment ServletExec 5.0.0.13 Mid-Tier 6.03.00 patch 021 Windows 2003 Server 6.3 Patch 20 Earlier this week we moved our Mid-Tier to a new box. Old server is a 1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram. Both boxes are same version of software...minimal config (if any) on ServletExec. On the new web server we started seeing these errors [Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space [Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception - java.lang.OutOfMemoryError: Java heap space About the only thing I have been able to do was restart the entire server to get it to work again. I found an article that said to look in the VMSettings.perf file for the line maxHeapSize It recommended increasing its settingwell I did have a VMSettings.perf file...but it only contained the lines version=1 systemOut=com.newatlanta.servletexec.SESystemOutputStream systemErr=com.newatlanta.servletexec.SESystemOutputStream So I checked the old server and the exact same thingso now I'm confused how my new server with faster processing power and more memory is having memory issues where my old one wasn't. So...I added the following line to the perf file maxHeapSize=128000 (this particular post's recommendation) But I just got another of the errors (although doesn't seem to be down like it was before)...recommendations on how large that maxHeapSize value should be? BTW...this is all custom application development...0 OOTB apps. This server will eventually also house the production App as wellwhat is the default size?should I take it to 512MB? I eagerly anticipate your recommendations ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.3/809 - Release Date: 5/17/2007 5:18 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers
