Re: using Web base (Mid tier ) or client
Greetings, I can't provide data either, but from a highly unscientific "feel" benchmark, Mid Tier "feels" faster to me in our 7.0 environment than the WUT on a modest XP system. We used the WUT exclusively in <7 ARS versions and staff complained a _lot_ when they weren't given the WUT. Now having used the Mid Tier client for almost a year, I think most are trucking along quite happily. As far as I can recall, their complaints centered around not having spell check (which is alleviated by using Mozilla-based browsers or installing some IE plug-in) and not being able to open the client and let it sit open all day without losing their session while idle. And the general gripes from any kind of change, of course. My opinion is that the change outweighs the effort of communicating host/port information and providing/installing/configuring the client, and dealing with system-specific client issues (you get this error? What version do you have installed...did you set this environment variable...). Desktop support guys can now look at/update Incidents when they are out in the field. I expect it will also smooth the transition if we roll over to emergency backup systems. My favorite change is that we *nix users are able to use Remedy the same way that the Windows users do (the Unix client was _slow_ or we used Wine). As a side note, I personally avoid using Remedy in my main browser (e.g. since I usually use SeaMonkey, I fire up an instance of Firefox for Remedy) so when it runs a slow query, not all my Web work is on hold. Being unable to continue using the Web for those 15 seconds is sure to "feel" like an eternity. :-) Jill Anderson North Dakota State University > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of roseta > Sent: Wednesday, July 09, 2008 1:05 AM > To: arslist@ARSLIST.ORG > Subject: using Web base (Mid tier ) or client > > Hi, > > We are using Remedy 7.0 with 500 Registered users.All of them already > have client installed. > > Even some of them use VPN to connect to Remedy at office. I want to > know did any one had any bad experience for having users to use web > remedy instead of installing client. > > I have been told that by experience , it is better to use client not > to use web base. > > > Regards, > Roseta > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: using Web base (Mid tier ) or client
Some comments: > to upgrade to v7.1.0 to take advantage of the Caching function. This > will allow you to pre-cache in the servers memory the big forms that > take considerable time to load in the browser which will considerably > speed up their load times Nothing is cached to memory; instead, the jsp pages are pre-compiled prior to the first time they are fetched. > As for the operating Systems you can install Mid-Tier on a 64-bit OS to > take advantage of more RAM, but currently you cannot use a 64-bit JVM. > The 64-bit OS will give you more of an advantage than a standard 32-bit. A 32-bit jvm can only use 32-bit pointers, meaning that it can only address memory up to 32-bits. Sure the OS can recognize > 4gb, but a 32-bit process can not use more than it can address. Axton Grams On Wed, Jul 9, 2008 at 10:21 AM, Bilinski, John <[EMAIL PROTECTED]> wrote: > Roseta, > > Although I cannot give you any test cases on speed comparisons between > the Mid-Tier and the User Client because we have not begun load testing > on our environment yet, I can give you some tips that I have picked up > from different developers on making your Mid-Tier faster: > > It is recommended, that if you are to use the Mid--Tier for version 7.x > to upgrade to v7.1.0 to take advantage of the Caching function. This > will allow you to pre-cache in the servers memory the big forms that > take considerable time to load in the browser which will considerably > speed up their load times. Also for big forms (eg. HPD:Help Desk, > CHG:Infrustructure Change etc..)It is also recommended to make some > lighter views of them that exclude fields your customers may not use to > speed up the load times...less fields less objects for the browser to > load. > > As for the operating Systems you can install Mid-Tier on a 64-bit OS to > take advantage of more RAM, but currently you cannot use a 64-bit JVM. > The 64-bit OS will give you more of an advantage than a standard 32-bit. > > Hope this helps. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of roseta > Sent: Wednesday, July 09, 2008 1:05 AM > To: arslist@ARSLIST.ORG > Subject: using Web base (Mid tier ) or client > > Hi, > > We are using Remedy 7.0 with 500 Registered users.All of them already > have client installed. > > Even some of them use VPN to connect to Remedy at office. I want to > know did any one had any bad experience for having users to use web > remedy instead of installing client. > > I have been told that by experience , it is better to use client not > to use web base. > > > Regards, > Roseta > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: using Web base (Mid tier ) or client
>From experience I've also found the Tomcat Servlet (bundled with 7.1) more efficient than the New Atlanta version (bundled with 7.0). So if upgrading and currently using New Atlanta, consider that too. Matt Worsdell -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: 09 July 2008 15:21 To: arslist@ARSLIST.ORG Subject: Re: using Web base (Mid tier ) or client Roseta, Although I cannot give you any test cases on speed comparisons between the Mid-Tier and the User Client because we have not begun load testing on our environment yet, I can give you some tips that I have picked up from different developers on making your Mid-Tier faster: It is recommended, that if you are to use the Mid--Tier for version 7.x to upgrade to v7.1.0 to take advantage of the Caching function. This will allow you to pre-cache in the servers memory the big forms that take considerable time to load in the browser which will considerably speed up their load times. Also for big forms (eg. HPD:Help Desk, CHG:Infrustructure Change etc..)It is also recommended to make some lighter views of them that exclude fields your customers may not use to speed up the load times...less fields less objects for the browser to load. As for the operating Systems you can install Mid-Tier on a 64-bit OS to take advantage of more RAM, but currently you cannot use a 64-bit JVM. The 64-bit OS will give you more of an advantage than a standard 32-bit. Hope this helps. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of roseta Sent: Wednesday, July 09, 2008 1:05 AM To: arslist@ARSLIST.ORG Subject: using Web base (Mid tier ) or client Hi, We are using Remedy 7.0 with 500 Registered users.All of them already have client installed. Even some of them use VPN to connect to Remedy at office. I want to know did any one had any bad experience for having users to use web remedy instead of installing client. I have been told that by experience , it is better to use client not to use web base. Regards, Roseta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: using Web base (Mid tier ) or client
The job I'm at now uses Web exclusivelyone MAJOR advantage is the fact that when a bug is discovered, you need to update 1 client...the mid-tier server...no need to do anything on the client workstations...this is a VERY big advantage in my opinion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of roseta Sent: Tuesday, July 08, 2008 11:05 PM To: arslist@ARSLIST.ORG Subject: using Web base (Mid tier ) or client Hi, We are using Remedy 7.0 with 500 Registered users.All of them already have client installed. Even some of them use VPN to connect to Remedy at office. I want to know did any one had any bad experience for having users to use web remedy instead of installing client. I have been told that by experience , it is better to use client not to use web base. Regards, Roseta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: using Web base (Mid tier ) or client
Roseta, Although I cannot give you any test cases on speed comparisons between the Mid-Tier and the User Client because we have not begun load testing on our environment yet, I can give you some tips that I have picked up from different developers on making your Mid-Tier faster: It is recommended, that if you are to use the Mid--Tier for version 7.x to upgrade to v7.1.0 to take advantage of the Caching function. This will allow you to pre-cache in the servers memory the big forms that take considerable time to load in the browser which will considerably speed up their load times. Also for big forms (eg. HPD:Help Desk, CHG:Infrustructure Change etc..)It is also recommended to make some lighter views of them that exclude fields your customers may not use to speed up the load times...less fields less objects for the browser to load. As for the operating Systems you can install Mid-Tier on a 64-bit OS to take advantage of more RAM, but currently you cannot use a 64-bit JVM. The 64-bit OS will give you more of an advantage than a standard 32-bit. Hope this helps. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of roseta Sent: Wednesday, July 09, 2008 1:05 AM To: arslist@ARSLIST.ORG Subject: using Web base (Mid tier ) or client Hi, We are using Remedy 7.0 with 500 Registered users.All of them already have client installed. Even some of them use VPN to connect to Remedy at office. I want to know did any one had any bad experience for having users to use web remedy instead of installing client. I have been told that by experience , it is better to use client not to use web base. Regards, Roseta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
