Re: AIE 7.6: InitCMDBConnection - cannot access AR System server
Yes we created a different account for AIE to use and did set the password in the console and used aiecfedit.exe to update the password hash in aie.cfg. This all seems to work fine. Thanks! Jason On Sat, May 8, 2010 at 6:37 AM, Martin Liu liuz...@gmail.com wrote: ** Have you ever changed Demo's password after you installed AIE? If so, you have to change that password in AIE console. Hope this helps! Regards, Martin 2010/5/8 Jason Miller jason.mil...@gmail.com ** We have Atrium Core 7.6 patch 1 on our test server (we just patched yesterday to try and resolve this). We are experiencing an issue where Data Exchanges stop working after working on other Data Exchanges. We see the following errors in the AIE logs and can see the failure in aruser.log. [Thu May 06 2010 11:26:47.4910] - TID: 001 ERRError (623): Authentication failed [Thu May 06 2010 11:26:47.4910] - TID: 001 ERRInitCMDBConnection - cannot access AR System server:ITSM76APPSERVER. Error = 2 [Thu May 06 2010 11:26:47.4910] - TID: 001 ERRStartDataHandlers: CMDB Data Handler failed to start. Logging workflow I see where an AL pulls the current credentials from EIE:ApplicationSettings and passes those to aiexfer.exe correctly. It seems that somewhere within the aiexfer.exe process it uses the credentials from the EIE:DataExchange record. These records appear to get out of sync as other Data Exchanges are being worked on. I unhid the fields on EIE:DataExchange to try and manually correct the password. This triggers workflow and changes the hash. I found that it works fine setting the passwords in the db. As a temporary workaround I created a stored procedure that does the following and put it behind a button so I don’t need to go into the db each time the person managing the Data Exchanges starts seeing errors. UPDATE T710--EIE:DataExchange SET C102 = 'pw1',--Admin Password C15185 = 'pw2,--Encrypted Password C536871114 = 'pw3'--Admin PasswordN WHERE C536870952 = 0--Use default destination AR server Has anybody else experienced this? Thanks, Jason ARS 7.5 p4 Atrium Core 7.6 p1 Win 2008 R2 64-bit SQL 2008 64-bit _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re : AIE 7.6: InitCMDBConnection - cannot access AR System server
Hi Frex, Thanks for the info! We tried setting Use default destination AR Server to No and were getting mixed results. We found the cause (training issue on my part) and this explains the mixed results. I'll reply in a separate email with resolved flag in the Subject. Jason On Sun, May 9, 2010 at 4:23 AM, Frex Popo frexp...@yahoo.fr wrote: ** Hello Jason, I had the same problem a while ago when I was setting up a test server (a copy of production [ARS7.1patch004/CMDB2.3patch003/AIE7.1patch004] ). I had to give a new password to Demo in the new test server. This caused the AIE exchanges to fail with an error which stated that it can not access the EIE:BackupLoadFlag form. So first I changed the password on the host machine where the AIE is installed. 1. Backuped the aie.cfg file (just in case). 2. Changed directory to C:\AIE_Installation_DIR\AIE_Instance\service\conf 3. Run eiecfedit.exe -x servername -s servername -l username -p password 4. This changed my eie.cfg file I Then changed the password in the AIE Application Console (Configuration = Integration Engine App) to be the same as in 3. After starting an exchange I was getting the exact same error you are getting InitCMDBConnection - cannot access AR System server So in the exchanges console I just told it to the use the default destination AR Server. In the Connection Settings I resaved the exchanges by clicking on No and then Yes (under AR Login Information) and then save for the exchanges which were failing and that solved my problem. Not sure if this is what you did exactly but just thought I will share it with you. Regards frex -- *De :* Jason Miller jason.mil...@gmail.com *À :* arslist@ARSLIST.ORG *Envoyé le :* Ven 7 mai 2010, 20h 18min 18s *Objet :* AIE 7.6: InitCMDBConnection - cannot access AR System server ** We have Atrium Core 7.6 patch 1 on our test server (we just patched yesterday to try and resolve this). We are experiencing an issue where Data Exchanges stop working after working on other Data Exchanges. We see the following errors in the AIE logs and can see the failure in aruser.log. [Thu May 06 2010 11:26:47.4910] - TID: 001 ERRError (623): Authentication failed [Thu May 06 2010 11:26:47.4910] - TID: 001 ERRInitCMDBConnection - cannot access AR System server:ITSM76APPSERVER. Error = 2 [Thu May 06 2010 11:26:47.4910] - TID: 001 ERRStartDataHandlers: CMDB Data Handler failed to start. Logging workflow I see where an AL pulls the current credentials from EIE:ApplicationSettings and passes those to aiexfer.exe correctly. It seems that somewhere within the aiexfer.exe process it uses the credentials from the EIE:DataExchange record. These records appear to get out of sync as other Data Exchanges are being worked on. I unhid the fields on EIE:DataExchange to try and manually correct the password. This triggers workflow and changes the hash. I found that it works fine setting the passwords in the db. As a temporary workaround I created a stored procedure that does the following and put it behind a button so I don’t need to go into the db each time the person managing the Data Exchanges starts seeing errors. UPDATE T710--EIE:DataExchange SET C102 = 'pw1',--Admin Password C15185 = 'pw2,--Encrypted Password C536871114 = 'pw3'--Admin PasswordN WHERE C536870952 = 0--Use default destination AR server Has anybody else experienced this? Thanks, Jason ARS 7.5 p4 Atrium Core 7.6 p1 Win 2008 R2 64-bit SQL 2008 64-bit _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re : AIE 7.6: InitCMDBConnection - cannot access AR System server
Hello Jason, I had the same problem a while ago when I was setting up a test server (a copy of production [ARS7.1patch004/CMDB2.3patch003/AIE7.1patch004] ). I had to give a new password to Demo in the new test server. This caused the AIE exchanges to fail with an error which stated that it can not access the EIE:BackupLoadFlag form. So first I changed the password on the host machine where the AIE is installed. 1. Backuped the aie.cfg file (just in case). 2. Changed directory to C:\AIE_Installation_DIR\AIE_Instance\service\conf 3. Run eiecfedit.exe -x servername -s servername -l username -p password 4. This changed my eie.cfg file I Then changed the password in the AIE Application Console (Configuration = Integration Engine App) to be the same as in 3. After starting an exchange I was getting the exact same error you are getting InitCMDBConnection - cannot access AR System server So in the exchanges console I just told it to the use the default destination AR Server. In the Connection Settings I resaved the exchanges by clicking on No and then Yes (under AR Login Information) and then save for the exchanges which were failing and that solved my problem. Not sure if this is what you did exactly but just thought I will share it with you. Regards frex De : Jason Miller jason.mil...@gmail.com À : arslist@ARSLIST.ORG Envoyé le : Ven 7 mai 2010, 20h 18min 18s Objet : AIE 7.6: InitCMDBConnection - cannot access AR System server ** We have Atrium Core 7.6 patch 1 on our test server (we just patched yesterday to try and resolve this). We are experiencing an issue where Data Exchanges stop working after working on other Data Exchanges. We see the following errors in the AIE logs and can see the failure in aruser.log. [Thu May 06 2010 11:26:47.4910] - TID: 001 ERR Error (623): Authentication failed [Thu May 06 2010 11:26:47.4910] - TID: 001 ERR InitCMDBConnection - cannot access AR System server:ITSM76APPSERVER. Error = 2 [Thu May 06 2010 11:26:47.4910] - TID: 001 ERR StartDataHandlers: CMDB Data Handler failed to start. Logging workflow I see where an AL pulls the current credentials from EIE:ApplicationSettings and passes those to aiexfer.exe correctly. It seems that somewhere within the aiexfer.exe process it uses the credentials from the EIE:DataExchange record. These records appear to get out of sync as other Data Exchanges are being worked on. I unhid the fields on EIE:DataExchange to try and manually correct the password. This triggers workflow and changes the hash. I found that it works fine setting the passwords in the db. As a temporary workaround I created a stored procedure that does the following and put it behind a button so I don’t need to go into the db each time the person managing the Data Exchanges starts seeing errors. UPDATE T710 --EIE:DataExchange SET C102 = 'pw1', --Admin Password C15185 = 'pw2, --Encrypted Password C536871114 = 'pw3' --Admin PasswordN WHERE C536870952 = 0 --Use default destination AR server Has anybody else experienced this? Thanks, Jason ARS 7.5 p4 Atrium Core 7.6 p1 Win 2008 R2 64-bit SQL 2008 64-bit _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AIE 7.6: InitCMDBConnection - cannot access AR System server
Have you ever changed Demo's password after you installed AIE? If so, you have to change that password in AIE console. Hope this helps! Regards, Martin 2010/5/8 Jason Miller jason.mil...@gmail.com ** We have Atrium Core 7.6 patch 1 on our test server (we just patched yesterday to try and resolve this). We are experiencing an issue where Data Exchanges stop working after working on other Data Exchanges. We see the following errors in the AIE logs and can see the failure in aruser.log. [Thu May 06 2010 11:26:47.4910] - TID: 001 ERRError (623): Authentication failed [Thu May 06 2010 11:26:47.4910] - TID: 001 ERRInitCMDBConnection - cannot access AR System server:ITSM76APPSERVER. Error = 2 [Thu May 06 2010 11:26:47.4910] - TID: 001 ERRStartDataHandlers: CMDB Data Handler failed to start. Logging workflow I see where an AL pulls the current credentials from EIE:ApplicationSettings and passes those to aiexfer.exe correctly. It seems that somewhere within the aiexfer.exe process it uses the credentials from the EIE:DataExchange record. These records appear to get out of sync as other Data Exchanges are being worked on. I unhid the fields on EIE:DataExchange to try and manually correct the password. This triggers workflow and changes the hash. I found that it works fine setting the passwords in the db. As a temporary workaround I created a stored procedure that does the following and put it behind a button so I don’t need to go into the db each time the person managing the Data Exchanges starts seeing errors. UPDATE T710--EIE:DataExchange SET C102 = 'pw1',--Admin Password C15185 = 'pw2,--Encrypted Password C536871114 = 'pw3'--Admin PasswordN WHERE C536870952 = 0--Use default destination AR server Has anybody else experienced this? Thanks, Jason ARS 7.5 p4 Atrium Core 7.6 p1 Win 2008 R2 64-bit SQL 2008 64-bit _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
