Re: Remedy, ITSM and SRM Notifications, major spammage
You can also change the settings on the SRD. You have to take it offline, then open the Manage Notifications form and deselct options from there. Other filters you might want to check are : SRM:REQ:NTRequesterStatusUpdate_ ... (there are several relating to the request status) Tami Palacky Remedy Developer Dev Technology On Apr 24, 1:12 pm, Matthew Perrault wrote: > Jim, > We had the exact same problem, with the SRM notifications going to people. > We disabled the filters on the SRM:WorkInfo form > SRM:SWI:OnCreateFromApp_NotifyEndUser_550 > SRM:SWI:OnCreateFromApp_NotifyEndUser_551 > SRM:SWI:OnCreateFromApp_NotifyEndUser_552 > > Unfortunately due to another design flaw with this application, it does not > use the NTE sub system. > It does however, pull the message from SYS:Notifcation Messages, > but in the filter, the first set fields action pulls the corresponding > notification from SYS:Notification, but it doesn't look at the status of the > SYS:Notifcation Message record. > > The only thing you can really do, is turn off those filters. > > HTH, > Matt P. > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. > Sent: Friday, April 24, 2009 12:02 PM > To: arsl...@arslist.org > Subject: Re: Remedy, ITSM and SRM Notifications, major spammage > > ** > NTE:CFG-Notification Events controls Notifications that are sent to Support > staff users. > You wouldnt have entries in here for customer (or requester) notifications. > > The only other place you could turn those particular notifications off I > think would be by disabling the appropriate Notification Message from the > SYS:NotificationMessages form or you might have to disable the filters that > fire the notification event and send the note to the customers. > The filter that fires the Notification event should be listed in the > Description (most likely) for the particular record in > SYS:NotificationMessages. > > Thanks > Peter Lammey > ESPN IT Client Architecture and Automation > 860-766-4761 > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Jim Coryat > Sent: Friday, April 24, 2009 12:44 PM > To: arsl...@arslist.org > Subject: Remedy, ITSM and SRM Notifications, major spammage > ** > We have recently implemented the ITSM applications as well as the Service > Request Management module. What we are seeing is a number of email > notifications that are sent to customers, some are completely unnecessary. > In going into the NTE:CFG-Notification Events and try and turn some of the > notifications off, they still show up. Does anyone have any experience in > this area and could spare a few pointers in cleaning this up? Right now the > users are starting to blindly delete the BMC Remedy notifications since they > are getting spammed with these continuously. > Thank you for any advice you can provide. > Jim Coryat > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ > > Please consider the environment before printing this e-mail. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Remedy, ITSM and SRM Notifications, major spammage
Jim, We had the exact same problem, with the SRM notifications going to people. We disabled the filters on the SRM:WorkInfo form SRM:SWI:OnCreateFromApp_NotifyEndUser_550 SRM:SWI:OnCreateFromApp_NotifyEndUser_551 SRM:SWI:OnCreateFromApp_NotifyEndUser_552 Unfortunately due to another design flaw with this application, it does not use the NTE sub system. It does however, pull the message from SYS:Notifcation Messages, but in the filter, the first set fields action pulls the corresponding notification from SYS:Notification, but it doesn't look at the status of the SYS:Notifcation Message record. The only thing you can really do, is turn off those filters. HTH, Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Friday, April 24, 2009 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy, ITSM and SRM Notifications, major spammage ** NTE:CFG-Notification Events controls Notifications that are sent to Support staff users. You wouldnt have entries in here for customer (or requester) notifications. The only other place you could turn those particular notifications off I think would be by disabling the appropriate Notification Message from the SYS:NotificationMessages form or you might have to disable the filters that fire the notification event and send the note to the customers. The filter that fires the Notification event should be listed in the Description (most likely) for the particular record in SYS:NotificationMessages. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jim Coryat Sent: Friday, April 24, 2009 12:44 PM To: arslist@ARSLIST.ORG Subject: Remedy, ITSM and SRM Notifications, major spammage ** We have recently implemented the ITSM applications as well as the Service Request Management module. What we are seeing is a number of email notifications that are sent to customers, some are completely unnecessary. In going into the NTE:CFG-Notification Events and try and turn some of the notifications off, they still show up. Does anyone have any experience in this area and could spare a few pointers in cleaning this up? Right now the users are starting to blindly delete the BMC Remedy notifications since they are getting spammed with these continuously. Thank you for any advice you can provide. Jim Coryat _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Remedy, ITSM and SRM Notifications, major spammage
NTE:CFG-Notification Events controls Notifications that are sent to Support staff users. You wouldnt have entries in here for customer (or requester) notifications. The only other place you could turn those particular notifications off I think would be by disabling the appropriate Notification Message from the SYS:NotificationMessages form or you might have to disable the filters that fire the notification event and send the note to the customers. The filter that fires the Notification event should be listed in the Description (most likely) for the particular record in SYS:NotificationMessages. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jim Coryat Sent: Friday, April 24, 2009 12:44 PM To: arslist@ARSLIST.ORG Subject: Remedy, ITSM and SRM Notifications, major spammage ** We have recently implemented the ITSM applications as well as the Service Request Management module. What we are seeing is a number of email notifications that are sent to customers, some are completely unnecessary. In going into the NTE:CFG-Notification Events and try and turn some of the notifications off, they still show up. Does anyone have any experience in this area and could spare a few pointers in cleaning this up? Right now the users are starting to blindly delete the BMC Remedy notifications since they are getting spammed with these continuously. Thank you for any advice you can provide. Jim Coryat _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Remedy, ITSM and SRM Notifications, major spammage
In BMC's SRM class, they let you know that you'll have to "fine tune" the
notifications to your environment. For us that meant turning off filters that
generate notifications to requesters from the back office applications.
Essentially we let the SRM notifications provide all communication with the end
user.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jim Coryat
Sent: Friday, April 24, 2009 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Remedy, ITSM and SRM Notifications, major spammage
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We have recently implemented the ITSM applications as well as the
Service Request Management module. What we are seeing is a number of
email notifications that are sent to customers, some are completely
unnecessary. In going into the NTE:CFG-Notification Events and try and
turn some of the notifications off, they still show up. Does anyone
have any experience in this area and could spare a few pointers in
cleaning this up? Right now the users are starting to blindly delete
the BMC Remedy notifications since they are getting spammed with these
continuously.
=20
Thank you for any advice you can provide.
=20
Jim Coryat
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
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Remedy, ITSM and SRM Notifications, major spammage
We have recently implemented the ITSM applications as well as the Service Request Management module. What we are seeing is a number of email notifications that are sent to customers, some are completely unnecessary. In going into the NTE:CFG-Notification Events and try and turn some of the notifications off, they still show up. Does anyone have any experience in this area and could spare a few pointers in cleaning this up? Right now the users are starting to blindly delete the BMC Remedy notifications since they are getting spammed with these continuously. Thank you for any advice you can provide. Jim Coryat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
