Remedy Application Service - Generates 20,000 Lines in Log File
ARS 6.3 I noticed something in log files today. The Remedy Application Service appears to be checking all Groups and Users, but no updates are performed. This generated 20,000 lines in the log file. I am concerned that this may affect performance. Could this be something that is routine internal ARS processing that can not be altered? Or could some workflow be triggering this processing? Here is a summary of the log entries: Remedy selects all records from the Group form. Then, 330 lines of Start/Stop filter processing of each of the phases (each group record is processed). Remedy selects 100 records from the User form. Then, 1000 lines of Start/Stop filter processing of each of the phases. Remedy selects next 100 records from the User form, and so on. This generates an additional 19,000 lines in the log file of start/stop filter processing for each of the phases. Thanks for any insight. Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Application Service - Generates 20,000 Lines in Log File
I have the SQL and Filter logs turned on, going to a single log file. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Wednesday, August 23, 2006 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log File Which log files? Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-267-6628 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Wednesday, August 23, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: Remedy Application Service - Generates 20,000 Lines in Log File ARS 6.3 I noticed something in log files today. The Remedy Application Service appears to be checking all Groups and Users, but no updates are performed. This generated 20,000 lines in the log file. I am concerned that this may affect performance. Could this be something that is routine internal ARS processing that can not be altered? Or could some workflow be triggering this processing? Here is a summary of the log entries: Remedy selects all records from the Group form. Then, 330 lines of Start/Stop filter processing of each of the phases (each group record is processed). Remedy selects 100 records from the User form. Then, 1000 lines of Start/Stop filter processing of each of the phases. Remedy selects next 100 records from the User form, and so on. This generates an additional 19,000 lines in the log file of start/stop filter processing for each of the phases. Thanks for any insight. Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Application Service - Generates 20,000 Lines in Log File
** What version of the ITSM application? I noticed you are on ARS 6.3 - is the ITSM application of a later version too?? If so there is no longer a Remedy Application Service... there must be a redundant filter on your server that is causing that error... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:35:46 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File I have the SQL and Filter logs turned on, going to a single log file.Stephen -Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Nall, RogerSent: Wednesday, August 23, 2006 8:35 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in LogFileWhich log files?Roger A. NallOSSNMS Sr. Remedy Administrator/Developer T-Mobile USADesk: 973-644-3963Cell: 973-652-6723FAX: 973-267-6628sf49fanv AIM IMRogerNall Yahoo IM-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Wednesday, August 23, 2006 8:32 AMTo: arslist@ARSLIST.ORGSubject: Remedy Application Service - Generates 20,000 Lines in Log FileARS 6.3I noticed something in log files today.The Remedy Application Serviceappears to be checking all Groups and Users, but no updates areperformed.This generated 20,000 lines in the log file. I am concerned that this may affect performance.Could this besomething that is routine internal ARS processing that can not bealtered?Or could some workflow be triggering this processing?Here is a summary of the log entries:Remedy selects all records from the Group form.Then, 330 lines of Start/Stop filter processing of each of the phases(each group record is processed).Remedy selects 100 records from the User form.Then, 1000 lines of Start/Stop filter processing of each of the phases.Remedy selects next 100 records from the User form, and so on.Thisgenerates an additional 19,000 lines in the log file of start/stopfilter processing for each of the phases.Thanks for any insight.Stephen___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Remedy Application Service - Generates 20,000 Lines in Log File
** There is no Remedy ApplicationService on ITSM 5.5- It was done away after version 4.x of the ITSM apps... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:43:33 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File** HelpDesk 5.5, heavily customized. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Wednesday, August 23, 2006 8:41 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File ** What version of the ITSM application? I noticed you are on ARS 6.3 - is the ITSM application of a later version too?? If so there is no longer a Remedy Application Service... there must be a redundant filter on your server that is causing that error... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:35:46 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File I have the SQL and Filter logs turned on, going to a single log file.Stephen -Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Nall, RogerSent: Wednesday, August 23, 2006 8:35 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in LogFileWhich log files?Roger A. NallOSSNMS Sr. Remedy Administrator/Developer T-Mobile USADesk: 973-644-3963Cell: 973-652-6723FAX: 973-267-6628sf49fanv AIM IMRogerNall Yahoo IM-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Wednesday, August 23, 2006 8:32 AMTo: arslist@ARSLIST.ORGSubject: Remedy Application Service - Generates 20,000 Lines in Log FileARS 6.3I noticed something in log files today.The Remedy Application Serviceappears to be checking all Groups and Users, but no updates areperformed.This generated 20,000 lines in the log file. I am concerned that this may affect performance.Could this besomething that is routine internal ARS processing that can not bealtered?Or could some workflow be triggering this processing?Here is a summary of the log entries:Remedy selects all records from the Group form.Then, 330 lines of Start/Stop filter processing of each of the phases(each group record is processed).Remedy selects 100 records from the User form.Then, 1000 lines of Start/Stop filter processing of each of the phases.Remedy selects next 100 records from the User form, and so on.Thisgenerates an additional 19,000 lines in the log file of start/stopfilter processing for each of the phases.Thanks for any insight.Stephen___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy Application Service - Generates 20,000 Lines in Log File
** I do have the "User" and "Group" boxes checked in the User/Group Changes section on the Server Events tab of the Server Information dialog. This may explain it - the system is checking to see if anything changed in the Group and User form??? I am not sure howthe Remedy Application Service got installed then- I don't believe the company ever installed v4 of ITSM. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Wednesday, August 23, 2006 8:51 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File ** There is no Remedy ApplicationService on ITSM 5.5- It was done away after version 4.x of the ITSM apps... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:43:33 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File** HelpDesk 5.5, heavily customized. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Wednesday, August 23, 2006 8:41 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File ** What version of the ITSM application? I noticed you are on ARS 6.3 - is the ITSM application of a later version too?? If so there is no longer a Remedy Application Service... there must be a redundant filter on your server that is causing that error... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:35:46 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File I have the SQL and Filter logs turned on, going to a single log file.Stephen -Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Nall, RogerSent: Wednesday, August 23, 2006 8:35 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in LogFileWhich log files?Roger A. NallOSSNMS Sr. Remedy Administrator/Developer T-Mobile USADesk: 973-644-3963Cell: 973-652-6723FAX: 973-267-6628sf49fanv AIM IMRogerNall Yahoo IM-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Wednesday, August 23, 2006 8:32 AMTo: arslist@ARSLIST.ORGSubject: Remedy Application Service - Generates 20,000 Lines in Log FileARS 6.3I noticed something in log files today.The Remedy Application Serviceappears to be checking all Groups and Users, but no updates areperformed.This generated 20,000 lines in the log file. I am concerned that this may affect performance.Could this besomething that is routine internal ARS processing that can not bealtered?Or could some workflow be triggering this processing?Here is a summary of the log entries:Remedy selects all records from the Group form.Then, 330 lines of Start/Stop filter processing of each of the phases(each group record is processed).Remedy selects 100 records from the User form.Then, 1000 lines of Start/Stop filter processing of each of the phases.Remedy selects next 100 records from the User form, and so on.Thisgenerates an additional 19,000 lines in the log file of start/stopfilter processing for each of the phases.Thanks for any insight.Stephen___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy Application Service - Generates 20,000 Lines in Log File
** Stephen, Joe, There is still a Remedy Application Service login - it's the Email engine. You are correct about the rapp server going away, though. The Email engine periodically caches the addresses of everyone in the User form, including their group memberships, so that it can expand things Take a look at the settings in installdir/AREmail/EmailDaemon.properties and Chapter 7 of the Email engine doc. Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Wednesday, August 23, 2006 7:41 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File ** What version of the ITSM application? I noticed you are on ARS 6.3 - is the ITSM application of a later version too?? If so there is no longer a Remedy Application Service... there must be a redundant filter on your server that is causing that error... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:35:46 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File I have the SQL and Filter logs turned on, going to a single log file.Stephen -Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Nall, RogerSent: Wednesday, August 23, 2006 8:35 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in LogFileWhich log files?Roger A. NallOSSNMS Sr. Remedy Administrator/Developer T-Mobile USADesk: 973-644-3963Cell: 973-652-6723FAX: 973-267-6628sf49fanv AIM IMRogerNall Yahoo IM-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Wednesday, August 23, 2006 8:32 AMTo: arslist@ARSLIST.ORGSubject: Remedy Application Service - Generates 20,000 Lines in Log FileARS 6.3I noticed something in log files today.The Remedy Application Serviceappears to be checking all Groups and Users, but no updates areperformed.This generated 20,000 lines in the log file. I am concerned that this may affect performance.Could this besomething that is routine internal ARS processing that can not bealtered?Or could some workflow be triggering this processing?Here is a summary of the log entries:Remedy selects all records from the Group form.Then, 330 lines of Start/Stop filter processing of each of the phases(each group record is processed).Remedy selects 100 records from the User form.Then, 1000 lines of Start/Stop filter processing of each of the phases.Remedy selects next 100 records from the User form, and so on.Thisgenerates an additional 19,000 lines in the log file of start/stopfilter processing for each of the phases.Thanks for any insight.Stephen___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy Application Service - Generates 20,000 Lines in Log File
** Thats interesting... thought it was completely done away with... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Doug Blair [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 9:01:08 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File** Stephen, Joe, There is still a Remedy Application Service login - it's the Email engine. You are correct about the rapp server going away, though. The Email engine periodically caches the addresses of everyone in the User form, including their group memberships, so that it can expand things Take a look at the settings in installdir/AREmail/EmailDaemon.properties and Chapter 7 of the Email engine doc. Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Wednesday, August 23, 2006 7:41 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File ** What version of the ITSM application? I noticed you are on ARS 6.3 - is the ITSM application of a later version too?? If so there is no longer a Remedy Application Service... there must be a redundant filter on your server that is causing that error... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:35:46 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File I have the SQL and Filter logs turned on, going to a single log file.Stephen -Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Nall, RogerSent: Wednesday, August 23, 2006 8:35 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in LogFileWhich log files?Roger A. NallOSSNMS Sr. Remedy Administrator/Developer T-Mobile USADesk: 973-644-3963Cell: 973-652-6723FAX: 973-267-6628sf49fanv AIM IMRogerNall Yahoo IM-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Wednesday, August 23, 2006 8:32 AMTo: arslist@ARSLIST.ORGSubject: Remedy Application Service - Generates 20,000 Lines in Log FileARS 6.3I noticed something in log files today.The Remedy Application Service appears to be checking all Groups and Users, but no updates are performed.This generated 20,000 lines in the log file. I am concerned that this may affect performance.Could this be something that is routine internal ARS processing that can not be altered?Or could some workflow be triggering this processing?Here is a summary of the log entries:Remedy selects all records from the Group form.Then, 330 lines of Start/Stop filter processing of each of the phases (each group record is processed).Remedy selects 100 records from the User form.Then, 1000 lines of Start/Stop filter processing of each of the phases.Remedy selects next 100 records from the User form, and so on.This generates an additional 19,000 lines in the log file of start/stop filter processing for each of the phases.Thanks for any insight.Stephen __20060125___This posting was submitted with HTML in it___
Re: Remedy Application Service - Generates 20,000 Lines in Log File
The Remedy Application Service account is used for any internal admin operations (email, fb history, approval server, etc.). Turn on the api logs to see what is going on at a higher level. Axton Grams On 8/23/06, Joe DeSouza [EMAIL PROTECTED] wrote: ** There is no Remedy Application Service on ITSM 5.5 - It was done away after version 4.x of the ITSM apps... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Heider, Stephen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, August 23, 2006 8:43:33 AM Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log File ** HelpDesk 5.5, heavily customized. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, August 23, 2006 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log File ** What version of the ITSM application? I noticed you are on ARS 6.3 - is the ITSM application of a later version too?? If so there is no longer a Remedy Application Service... there must be a redundant filter on your server that is causing that error... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Heider, Stephen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, August 23, 2006 8:35:46 AM Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log File I have the SQL and Filter logs turned on, going to a single log file. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Wednesday, August 23, 2006 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log File Which log files? Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-267-6628 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Wednesday, August 23, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: Remedy Application Service - Generates 20,000 Lines in Log File ARS 6.3 I noticed something in log files today. The Remedy Application Service appears to be checking all Groups and Users, but no updates are performed. This generated 20,000 lines in the log file. I am concerned that this may affect performance. Could this be something that is routine internal ARS processing that can not be altered? Or could some workflow be triggering this processing? Here is a summary of the log entries: Remedy selects all records from the Group form. Then, 330 lines of Start/Stop filter processing of each of the phases (each group record is processed). Remedy selects 100 records from the User form. Then, 1000 lines of Start/Stop filter processing of each of the phases. Remedy selects next 100 records from the User form, and so on. This generates an additional 19,000 lines in the log file of start/stop filter processing for each of the phases. Thanks for any insight. Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
