Hi Aniruddha,
I have been meaning to answer this mail for a little while...
You asked about IVR integration with mid tier.
We have done this and have it running in several production systems.
Let me know if I can help you with anything.
Cheers
Mark
REM Solutions
Madrid
Spain
Date:Mon, 13 Oct 2008 08:23:33 -0700
From:Vyom Labs - ITSM Support <[EMAIL PROTECTED]>
Subject: Remedy IVR integration via mid-tier
**
Hi,We want to integrate Remedy with IVR via mid-tier.Remed=
y-IVR integration using user tool is working fine and now we want to achiev=
e the same through mid-tier.Has anyone achieved the same earlier?Any help is appreciated.TIA,Aniruddha
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