Re: Remedy My IT Question.
I still have nightmares from seeing that movie (And I was not sober) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, February 18, 2015 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: [arslist] Remedy My IT Question. ** Queue the 50 Shades jokes in 3..2… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, February 18, 2015 10:02 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Remedy My IT Question. ** I find it funny that together they are called S&M. -John On Wed, Feb 18, 2015 at 8:53 AM, Timothy Powell mailto:timothy.pow...@pbs-consulting.com>> wrote: ** I just asked my Account Rep. I got this reply: SmartIT = Service Provider (Service Desk Agent) = No License Cost MyIT = Service Consumer (End User) = License Cost So just for the app itself, SmartIT is no separate license and MyIT is a separate license. HTH, Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Scott Hallenger Sent: Monday, February 16, 2015 4:31 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Remedy My IT Question. ** Can anyone explain how licensing is handled in Remedy My IT. Specifically does every uses of MY IT have to have a fixed or floating license? Is there a way that uses can login as guest so that they can just submit. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. "Your business. Your process." 651-556-0930 I john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> [http://keg.kineticdata.com/images/KEG15_EmailFooter.png]<http://keg.kineticdata.com>_ARSlist: "Where the Answers Are" and have been for 20 years_ Click here<https://www.mailcontrol.com/sr/2YJ+G2OY6HzGX2PQPOmvUhQdr9UqjTk141enasUH7a2aO342mlkuwhRXe0CU6bqG+wI!vZXG5UOSPFO0UaI8cQ==> to report this email as spam. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy My IT Question.
Queue the 50 Shades jokes in 3..2… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, February 18, 2015 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy My IT Question. ** I find it funny that together they are called S&M. -John On Wed, Feb 18, 2015 at 8:53 AM, Timothy Powell mailto:timothy.pow...@pbs-consulting.com>> wrote: ** I just asked my Account Rep. I got this reply: SmartIT = Service Provider (Service Desk Agent) = No License Cost MyIT = Service Consumer (End User) = License Cost So just for the app itself, SmartIT is no separate license and MyIT is a separate license. HTH, Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Scott Hallenger Sent: Monday, February 16, 2015 4:31 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Remedy My IT Question. ** Can anyone explain how licensing is handled in Remedy My IT. Specifically does every uses of MY IT have to have a fixed or floating license? Is there a way that uses can login as guest so that they can just submit. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. "Your business. Your process." 651-556-0930 I john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> [http://keg.kineticdata.com/images/KEG15_EmailFooter.png]<http://keg.kineticdata.com>_ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy My IT Question.
I find it funny that together they are called S&M. -John On Wed, Feb 18, 2015 at 8:53 AM, Timothy Powell < timothy.pow...@pbs-consulting.com> wrote: > ** > > I just asked my Account Rep. I got this reply: > > *SmartIT = Service Provider (Service Desk Agent) = No License Cost* > > *MyIT = Service Consumer (End User) = License Cost* > > > > So just for the app itself, SmartIT is no separate license and MyIT is a > separate license. > > > > HTH, > > Tim > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Scott Hallenger > *Sent:* Monday, February 16, 2015 4:31 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Remedy My IT Question. > > > > ** > > Can anyone explain how licensing is handled in Remedy My IT. Specifically > does every uses of MY IT have to have a fixed or floating license? Is there > a way that uses can login as guest so that they can just submit. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- *John Sundberg* Kinetic Data, Inc. "Your business. Your process." 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com -- <http://keg.kineticdata.com> ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy My IT Question.
I just asked my Account Rep. I got this reply: SmartIT = Service Provider (Service Desk Agent) = No License Cost MyIT = Service Consumer (End User) = License Cost So just for the app itself, SmartIT is no separate license and MyIT is a separate license. HTH, Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, February 16, 2015 4:31 PM To: arslist@ARSLIST.ORG Subject: Remedy My IT Question. ** Can anyone explain how licensing is handled in Remedy My IT. Specifically does every uses of MY IT have to have a fixed or floating license? Is there a way that uses can login as guest so that they can just submit. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy My IT Question.
Thanks for answering this, I was busy Monday and didn’t see question in the response. It’s interesting because within my organization I’m seeing a lot of questions surrounding the differences between MyIT and SmartIT as well. In my internal communications and presentations, I’m considering branding the tools as something like “MyIT for Users” and “SmartIT for IT Support”. It’s just a little bit more blurry in my organization because our end users are the main ones we’ve been setting up SRM requests for over the past year, but they’ve also been the largest source of new support groups to handle Incidents as well. If it helps Scott understand better, MyIT is basically the new SRM and SmartIT is the new Mid-Tier. That’s a slightly incorrect oversimplification but from a licensing perspective I believe it mostly fits. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Wednesday, February 18, 2015 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy My IT Question. ** Remember that MyIT is for the end user, not the helpdesk/L2/L3 user. That is SmartIT and those users do require additional licenses (such as Incident/Change/Problem) Howard Richter, Senior Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com<mailto:howard.rich...@coxinc.com> Office = 678.645.4633, Cell = 404.226.2745 [ecm_036069_email] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of Scott Hallenger Sent: Monday, February 16, 2015 5:05 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: [arslist] Remedy My IT Question. ** So your saying the whole company "1000+ users"can use MyIT without having a fixed or floating license applied. They will be approaching from a self service perspective Submit & query. Thus I can reserve my actual licenses for my IT staff, Help Desk personnel ect? On Monday, February 16, 2015 4:41 PM, "Pierson, Shawn" mailto:shawn.pier...@energytransfer.com>> wrote: ** They do not need an AR System license, basically they use a Read license from that perspective. However, you have to police who uses My IT similarly to how SRM is licensed. I believe it’s generally based on how many people are working in your organization. However, be aware that this is something you’ll want to discuss with your BMC sales rep because there’s no rule that it has to be a license for each worker. In the case of my organization, we create People records for folks that will never use anything from I.T. but they are recorded in HR so my integration picks them up. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, February 16, 2015 3:31 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Remedy My IT Question. ** Can anyone explain how licensing is handled in Remedy My IT. Specifically does every uses of MY IT have to have a fixed or floating license? Is there a way that uses can login as guest so that they can just submit. _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ Click here<https://www.mailcontrol.com/sr/SBOuygxNaSTGX2PQPOmvUncn6oS6lHz1w!LBQtkIlab4FlCy2w2QDEA28Z8PyN!FOWb08LMH!1ZIWrzEXY2ZCw==> to report this email as spam. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy My IT Question.
Remember that MyIT is for the end user, not the helpdesk/L2/L3 user. That is SmartIT and those users do require additional licenses (such as Incident/Change/Problem) Howard Richter, Senior Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com<mailto:howard.rich...@coxinc.com> Office = 678.645.4633, Cell = 404.226.2745 [ecm_036069_email] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, February 16, 2015 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: [arslist] Remedy My IT Question. ** So your saying the whole company "1000+ users"can use MyIT without having a fixed or floating license applied. They will be approaching from a self service perspective Submit & query. Thus I can reserve my actual licenses for my IT staff, Help Desk personnel ect? On Monday, February 16, 2015 4:41 PM, "Pierson, Shawn" mailto:shawn.pier...@energytransfer.com>> wrote: ** They do not need an AR System license, basically they use a Read license from that perspective. However, you have to police who uses My IT similarly to how SRM is licensed. I believe it’s generally based on how many people are working in your organization. However, be aware that this is something you’ll want to discuss with your BMC sales rep because there’s no rule that it has to be a license for each worker. In the case of my organization, we create People records for folks that will never use anything from I.T. but they are recorded in HR so my integration picks them up. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, February 16, 2015 3:31 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Remedy My IT Question. ** Can anyone explain how licensing is handled in Remedy My IT. Specifically does every uses of MY IT have to have a fixed or floating license? Is there a way that uses can login as guest so that they can just submit. _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ Click here<https://www.mailcontrol.com/sr/SBOuygxNaSTGX2PQPOmvUncn6oS6lHz1w!LBQtkIlab4FlCy2w2QDEA28Z8PyN!FOWb08LMH!1ZIWrzEXY2ZCw==> to report this email as spam. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy My IT Question.
So your saying the whole company "1000+ users"can use MyIT without having a
fixed or floating license applied. They will be approaching from a self service
perspective Submit & query. Thus I can reserve my actual licenses for my IT
staff, Help Desk personnel ect?
On Monday, February 16, 2015 4:41 PM, "Pierson, Shawn"
wrote:
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{}#yiv4112059441 They do not need an AR System license, basically they use a
Read license from that perspective. However, you have to police who uses My IT
similarly to how SRM is licensed. I believe it’s generally based on how many
people are working in your organization. However, be aware that this is
something you’ll want to discuss with your BMC sales rep because there’s no
rule that it has to be a license for each worker. In the case of my
organization, we create People records for folks that will never use anything
from I.T. but they are recorded in HR so my integration picks them up.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf
Of Scott Hallenger
Sent: Monday, February 16, 2015 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Remedy My IT Question. ** Can anyone explain how licensing is
handled in Remedy My IT. Specifically does every uses of MY IT have to have a
fixed or floating license? Is there a way that uses can login as guest so that
they can just submit. _ARSlist: "Where the Answers Are" and have been for 20
years_ Private and confidential as detailed here. If you cannot access
hyperlink, please e-mail sender._ARSlist: "Where the Answers Are" and have been
for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Re: Remedy My IT Question.
They do not need an AR System license, basically they use a Read license from that perspective. However, you have to police who uses My IT similarly to how SRM is licensed. I believe it’s generally based on how many people are working in your organization. However, be aware that this is something you’ll want to discuss with your BMC sales rep because there’s no rule that it has to be a license for each worker. In the case of my organization, we create People records for folks that will never use anything from I.T. but they are recorded in HR so my integration picks them up. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, February 16, 2015 3:31 PM To: arslist@ARSLIST.ORG Subject: Remedy My IT Question. ** Can anyone explain how licensing is handled in Remedy My IT. Specifically does every uses of MY IT have to have a fixed or floating license? Is there a way that uses can login as guest so that they can just submit. _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Remedy My IT Question.
Can anyone explain how licensing is handled in Remedy My IT. Specifically does every uses of MY IT have to have a fixed or floating license? Is there a way that uses can login as guest so that they can just submit. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
