Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules
I have implemented ITSM 7.6.4 on Win 2008 R2 VM and was able to establish connection using the client or user tool with no issues. If you need any specifics on the configurations, please let me know. I have the DB and the MT on separate VMs and still able to connect to the app successfully. -Moe http:///www.remedycloud.com <http://www.remedycloud.com> From: LJ LongWing [mailto:lj.longw...@gmail.com] Sent: Wednesday, June 15, 2011 5:10 PM Subject: Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules ** Not an answer to your question, but I needed to setup my static port on TCP, as well as TCP/UDP on 111.not just UDP..or at least I thought I did. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ivan Runions Sent: Wednesday, June 15, 2011 2:50 PM To: arslist@ARSLIST.ORG Subject: Remedy User tool connecting through Windows 2008 R2 Firewall rules ** I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine. The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111. In theory this allows the User tool to connect without specifying port 3060. However something is still blocking port 111 for the portmapper. My Windows server guy has asked me to explicity ask if other places have run this on Windows 2008 R2 as opposed to Windows 2008 (non R2). . so. I've just asked. Has anyone done this on Win 2008 R2? -ivan- -- Ivan Runions 3rd Party Services Support Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules
Ok (to all): thanks for the feedback... it's what I expected (it appears to be something in our Firewall configuration). -ivan- -- Ivan Runions 3rd Party Services Support Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Thursday, June 16, 2011 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules ** Column IT confirmed they installed "7.6.4 SP1 stack installer and tested successfully in Release 2 and Service Patch 0 for Windows 2008". I am currently running an install of 7.6.4 SP1 stack on Win2008 R2 SP1 - so far, so good. I'll let you know if there are any issues. Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ivan Runions Sent: Wednesday, June 15, 2011 4:50 PM To: arslist@ARSLIST.ORG Subject: Remedy User tool connecting through Windows 2008 R2 Firewall rules ** I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine. The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111. In theory this allows the User tool to connect without specifying port 3060. However something is still blocking port 111 for the portmapper. My Windows server guy has asked me to explicity ask if other places have run this on Windows 2008 R2 as opposed to Windows 2008 (non R2). ... so... I've just asked. Has anyone done this on Win 2008 R2? -ivan- -- Ivan Runions 3rd Party Services Support Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules
Column IT confirmed they installed "7.6.4 SP1 stack installer and tested successfully in Release 2 and Service Patch 0 for Windows 2008". I am currently running an install of 7.6.4 SP1 stack on Win2008 R2 SP1 - so far, so good. I'll let you know if there are any issues. Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ivan Runions Sent: Wednesday, June 15, 2011 4:50 PM To: arslist@ARSLIST.ORG Subject: Remedy User tool connecting through Windows 2008 R2 Firewall rules ** I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine. The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111. In theory this allows the User tool to connect without specifying port 3060. However something is still blocking port 111 for the portmapper. My Windows server guy has asked me to explicity ask if other places have run this on Windows 2008 R2 as opposed to Windows 2008 (non R2). ... so... I've just asked. Has anyone done this on Win 2008 R2? -ivan- -- Ivan Runions 3rd Party Services Support Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules
We are using it on 2008 R2 with out any issues. As others suggested I guess TCP 111 would do the trick. You need firewall rules for tcp 111, udp 111, tcp 3060 On Jun 15, 3:50 pm, Ivan Runions wrote: > I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine. > > The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111. > In theory this allows the User tool to connect without specifying port 3060. > However something is still blocking port 111 for the portmapper. > > My Windows server guy has asked me to explicity ask if other places have run > this on Windows 2008 R2 as opposed to Windows 2008 (non R2). > > ... so... I've just asked. Has anyone done this on Win 2008 R2? > > -ivan- > > -- > Ivan Runions > 3rd Party Services Support > Information Technologies > University of Calgary > Calgary Alberta Canada > (403) 220-4437 > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules
Not an answer to your question, but I needed to setup my static port on TCP, as well as TCP/UDP on 111.not just UDP..or at least I thought I did. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ivan Runions Sent: Wednesday, June 15, 2011 2:50 PM To: arslist@ARSLIST.ORG Subject: Remedy User tool connecting through Windows 2008 R2 Firewall rules ** I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine. The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111. In theory this allows the User tool to connect without specifying port 3060. However something is still blocking port 111 for the portmapper. My Windows server guy has asked me to explicity ask if other places have run this on Windows 2008 R2 as opposed to Windows 2008 (non R2). . so. I've just asked. Has anyone done this on Win 2008 R2? -ivan- -- Ivan Runions 3rd Party Services Support Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Remedy User tool connecting through Windows 2008 R2 Firewall rules
Try enabling TCP 111 too? Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ivan Runions Sent: 15 June 2011 21:50 To: arslist@ARSLIST.ORG Subject: Remedy User tool connecting through Windows 2008 R2 Firewall rules ** I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine. The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111. In theory this allows the User tool to connect without specifying port 3060. However something is still blocking port 111 for the portmapper. My Windows server guy has asked me to explicity ask if other places have run this on Windows 2008 R2 as opposed to Windows 2008 (non R2). . so. I've just asked. Has anyone done this on Win 2008 R2? -ivan- -- Ivan Runions 3rd Party Services Support Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Remedy User tool connecting through Windows 2008 R2 Firewall rules
I have a new ARS 7.6.04 environment on a Win 2008 R2 virtual machine. The Firewall rules are setup to allow TCP on Port 3060 and UDP on port 111. In theory this allows the User tool to connect without specifying port 3060. However something is still blocking port 111 for the portmapper. My Windows server guy has asked me to explicity ask if other places have run this on Windows 2008 R2 as opposed to Windows 2008 (non R2). ... so... I've just asked. Has anyone done this on Win 2008 R2? -ivan- -- Ivan Runions 3rd Party Services Support Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
