Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form

[Steven Iocco]

This will be very useful with my scenario right now.  What it unfortunately 
does not cover is the process from moving the data from the incident to the 
request.  I have a requirement to move the resolution to the Service Request so 
users can login and see how the service request was resolved.  It would also be 
nice to include the resolution in outbound emails from the service request.

I guess I have some digging to do.


 


Date: Wed, 25 Feb 2009 09:25:20 -0500
From: hbr4...@gmail.com
Subject: Re: Repost of a question. What do I need to do to push data from anew 
field on the RQC:ServiceRequestWizard to the Incident or Change form
To: arslist@ARSLIST.ORG

** 
Rohini,
 
Thanks you filled in the missing link.
 
The filter HPD:HII:CreateIncident_100, was missing from my list.
 
Below are the pieces needed to be touched.
 
1.  Add fields to “RQC:ServiceRequestWizard”
a.   Modified Active link “RQC:RQW:Submit_110_SubmitRequest” to push data 
from new fields to “SRM:Request”
2.  Add fields to “SRM:Request”
a.   Modified filter “SRM:AOI:GetSRFieldValues” to push data from new 
fields to “SRM:AppinstanceBridge”
3.  Add fields to “SRM:AppinstanceBridge”
4.  Maybe add record to “SRM:QuestionTemplate”
a.   Filter 
“SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20” uses 
the records in “SRM:QuestionTemplate” to push the data to “CAI:EventParams”
5.  Add fields to “HPD:InterfaceIncident_Create”
a.   Add new fields to “HPD:HII:CreateIncident_100`!”
6.  Add fields to “HPD:Help Desk”
 

Once again thanks to all,
 
Howard



On Wed, Feb 25, 2009 at 4:33 AM, Doug78  wrote:

The workaround is not to use CAI, and to create additional filter,
that would set the fields from the SRM:AppInstanceBridge to
HPD:IncidentInterface_Create. And finally to see the data in your
fields in HPD:Help Desk, you shoud add the mapping in the filter
HPD:HII:CreateIncident_100`!  so your fields are pushed from
HPD:IncidentInterface_Create to HPD:Help Desk.


On Feb 25, 8:41 am, Rohini Prasher  wrote:
> You have to create enteries for these field in Question template form, and 
> may be in SyS form field selection. Have to create fields in Service Request 
> form.
>
> Regards,
> Rohini Prasher
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Howard Richter

> Sent: Wednesday, February 25, 2009 4:57 AM
> To: arsl...@arslist.org

> Subject: Repost of a question. What do I need to do to push data from a new 
> field on the RQC:ServiceRequestWizard to the Incident or Change form
>
> **
> All,
>
> I thought I would ask once more before I give up and try a different 
> direction.
>
> I need to add two fields on the RQC:ServiceRequestWizard and have the data 
> show up on a change or a Incident.
> Below I how I think it works and have the data going (seen in the logs) to 
> the CAI:EventParams, however, when the CAI pickes up the data it never goes 
> to the HPD:INterfaceIncidnet_Create from.
>
> BMC support, as it should can't help me since it a major change tot he system.
>
> So any ideas would be great.
>
> Howard
>
> 1.  Add fields to "RQC:ServiceRequestWizard"
> a.   Modified Active link "RQC:RQW:Submit_110_SubmitRequest" to push data 
> from new fields to "SRM:Request"
> 2.  Add fields to "SRM:Request"
> a.   Modified filter "SRM:AOI:GetSRFieldValues" to push data from new 
> fields to "SRM:AppinstanceBridge"
> 3.  Add fields to "SRM:AppinstanceBridge"
> 4.  Add record to "SRM:QuestionTemplate"
> a.   Filter 
> "SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20" uses 
> the records in "SRM:QuestionTemplate" to push the data to "CAI:EventParams"
> 5.  Add fields to "HPD:InterfaceIncident_Create"
> 6.  Add fields to "HPD:Help Desk"
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = hbr4...@gmail.com<mailto:hbr4...@gmail.com>

> LinkedIn Profile =http://www.linkedin.com/in/hbr4270
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
>
> DISCLAIMER:
> ---­
>
> The contents of this e-mail and any attachment(s) are confidential and 
> intended for the named recipient(s) only.
> It shall not attach any liability on the originator or HCL or its affiliates. 
> Any views or opinions presented in
> this email are solely those of the author and may not necessarily reflect the 
> opinions of HCL or its affiliat

Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form

[Howard Richter]

Rohini,

Thanks you filled in the missing link.

The filter HPD:HII:CreateIncident_100, was missing from my list.

Below are the pieces needed to be touched.


1.  Add fields to “RQC:ServiceRequestWizard”

a.   Modified Active link “RQC:RQW:Submit_110_SubmitRequest” to push
data from new fields to “SRM:Request”

2.  Add fields to “SRM:Request”

a.   Modified filter “SRM:AOI:GetSRFieldValues” to push data from new
fields to “SRM:AppinstanceBridge”

3.  Add fields to “SRM:AppinstanceBridge”

4.  Maybe add record to “SRM:QuestionTemplate”

a.   Filter
“SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20”
uses the records in “SRM:QuestionTemplate” to push the data to
“CAI:EventParams”

5.  Add fields to “HPD:InterfaceIncident_Create”

a.   Add new fields to “HPD:HII:CreateIncident_100`!”

6.  Add fields to “HPD:Help Desk”


Once again thanks to all,

Howard


On Wed, Feb 25, 2009 at 4:33 AM, Doug78 wrote:

> The workaround is not to use CAI, and to create additional filter,
> that would set the fields from the SRM:AppInstanceBridge to
> HPD:IncidentInterface_Create. And finally to see the data in your
> fields in HPD:Help Desk, you shoud add the mapping in the filter
> HPD:HII:CreateIncident_100`!  so your fields are pushed from
> HPD:IncidentInterface_Create to HPD:Help Desk.
>
> On Feb 25, 8:41 am, Rohini Prasher  wrote:
> > You have to create enteries for these field in Question template form,
> and may be in SyS form field selection. Have to create fields in Service
> Request form.
> >
> > Regards,
> > Rohini Prasher
> > 
> > From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Howard Richter
> > Sent: Wednesday, February 25, 2009 4:57 AM
> > To: arsl...@arslist.org
> > Subject: Repost of a question. What do I need to do to push data from a
> new field on the RQC:ServiceRequestWizard to the Incident or Change form
> >
> > **
> > All,
> >
> > I thought I would ask once more before I give up and try a different
> direction.
> >
> > I need to add two fields on the RQC:ServiceRequestWizard and have the
> data show up on a change or a Incident.
> > Below I how I think it works and have the data going (seen in the logs)
> to the CAI:EventParams, however, when the CAI pickes up the data it never
> goes to the HPD:INterfaceIncidnet_Create from.
> >
> > BMC support, as it should can't help me since it a major change tot he
> system.
> >
> > So any ideas would be great.
> >
> > Howard
> >
> > 1.  Add fields to "RQC:ServiceRequestWizard"
> > a.   Modified Active link "RQC:RQW:Submit_110_SubmitRequest" to push
> data from new fields to "SRM:Request"
> > 2.  Add fields to "SRM:Request"
> > a.   Modified filter "SRM:AOI:GetSRFieldValues" to push data from new
> fields to "SRM:AppinstanceBridge"
> > 3.  Add fields to "SRM:AppinstanceBridge"
> > 4.  Add record to "SRM:QuestionTemplate"
> > a.   Filter
> "SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20"
> uses the records in "SRM:QuestionTemplate" to push the data to
> "CAI:EventParams"
> > 5.  Add fields to "HPD:InterfaceIncident_Create"
> > 6.  Add fields to "HPD:Help Desk"
> >
> > --
> > Howard Richter
> > Red Hat Certified Technician
> > CompTIA Linux+ Certified
> > ITIL Foundation Certified
> > E-Mail = hbr4...@gmail.com
> > LinkedIn Profile =http://www.linkedin.com/in/hbr4270
> > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
> html___
> >
> > DISCLAIMER:
> >
> ---­
> >
> > The contents of this e-mail and any attachment(s) are confidential and
> intended for the named recipient(s) only.
> > It shall not attach any liability on the originator or HCL or its
> affiliates. Any views or opinions presented in
> > this email are solely those of the author and may not necessarily reflect
> the opinions of HCL or its affiliates.
> > Any form of reproduction, dissemination, copying, disclosure,
> modification, distribution and / or publication of
> > this message without the prior written consent of the author of this
> e-mail is strictly prohibited. If you have
> > received this email in error please delete it and notify the sender
> immediately. Before opening any mail and
> > attachments please check them for viruses and defect.
> >
> >
> ---­
> >
> >
> ___­
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>  Pla

Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form

[Doug78]

The workaround is not to use CAI, and to create additional filter,
that would set the fields from the SRM:AppInstanceBridge to
HPD:IncidentInterface_Create. And finally to see the data in your
fields in HPD:Help Desk, you shoud add the mapping in the filter
HPD:HII:CreateIncident_100`!  so your fields are pushed from
HPD:IncidentInterface_Create to HPD:Help Desk.

On Feb 25, 8:41 am, Rohini Prasher  wrote:
> You have to create enteries for these field in Question template form, and 
> may be in SyS form field selection. Have to create fields in Service Request 
> form.
>
> Regards,
> Rohini Prasher
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Howard Richter
> Sent: Wednesday, February 25, 2009 4:57 AM
> To: arsl...@arslist.org
> Subject: Repost of a question. What do I need to do to push data from a new 
> field on the RQC:ServiceRequestWizard to the Incident or Change form
>
> **
> All,
>
> I thought I would ask once more before I give up and try a different 
> direction.
>
> I need to add two fields on the RQC:ServiceRequestWizard and have the data 
> show up on a change or a Incident.
> Below I how I think it works and have the data going (seen in the logs) to 
> the CAI:EventParams, however, when the CAI pickes up the data it never goes 
> to the HPD:INterfaceIncidnet_Create from.
>
> BMC support, as it should can't help me since it a major change tot he system.
>
> So any ideas would be great.
>
> Howard
>
> 1.      Add fields to "RQC:ServiceRequestWizard"
> a.       Modified Active link "RQC:RQW:Submit_110_SubmitRequest" to push data 
> from new fields to "SRM:Request"
> 2.      Add fields to "SRM:Request"
> a.       Modified filter "SRM:AOI:GetSRFieldValues" to push data from new 
> fields to "SRM:AppinstanceBridge"
> 3.      Add fields to "SRM:AppinstanceBridge"
> 4.      Add record to "SRM:QuestionTemplate"
> a.       Filter 
> "SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20" uses 
> the records in "SRM:QuestionTemplate" to push the data to "CAI:EventParams"
> 5.      Add fields to "HPD:InterfaceIncident_Create"
> 6.      Add fields to "HPD:Help Desk"
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = hbr4...@gmail.com
> LinkedIn Profile =http://www.linkedin.com/in/hbr4270
> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
>
> DISCLAIMER:
> ---­
>
> The contents of this e-mail and any attachment(s) are confidential and 
> intended for the named recipient(s) only.
> It shall not attach any liability on the originator or HCL or its affiliates. 
> Any views or opinions presented in
> this email are solely those of the author and may not necessarily reflect the 
> opinions of HCL or its affiliates.
> Any form of reproduction, dissemination, copying, disclosure, modification, 
> distribution and / or publication of
> this message without the prior written consent of the author of this e-mail 
> is strictly prohibited. If you have
> received this email in error please delete it and notify the sender 
> immediately. Before opening any mail and
> attachments please check them for viruses and defect.
>
> ---­
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form

[Rohini Prasher]

You have to create enteries for these field in Question template form, and may 
be in SyS form field selection. Have to create fields in Service Request form.

Regards,
Rohini Prasher

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Wednesday, February 25, 2009 4:57 AM
To: arslist@ARSLIST.ORG
Subject: Repost of a question. What do I need to do to push data from a new 
field on the RQC:ServiceRequestWizard to the Incident or Change form

**
All,

I thought I would ask once more before I give up and try a different direction.

I need to add two fields on the RQC:ServiceRequestWizard and have the data show 
up on a change or a Incident.
Below I how I think it works and have the data going (seen in the logs) to the 
CAI:EventParams, however, when the CAI pickes up the data it never goes to the 
HPD:INterfaceIncidnet_Create from.

BMC support, as it should can't help me since it a major change tot he system.

So any ideas would be great.

Howard



1.  Add fields to "RQC:ServiceRequestWizard"
a.   Modified Active link "RQC:RQW:Submit_110_SubmitRequest" to push data 
from new fields to "SRM:Request"
2.  Add fields to "SRM:Request"
a.   Modified filter "SRM:AOI:GetSRFieldValues" to push data from new 
fields to "SRM:AppinstanceBridge"
3.  Add fields to "SRM:AppinstanceBridge"
4.  Add record to "SRM:QuestionTemplate"
a.   Filter 
"SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20" uses 
the records in "SRM:QuestionTemplate" to push the data to "CAI:EventParams"
5.  Add fields to "HPD:InterfaceIncident_Create"
6.  Add fields to "HPD:Help Desk"


--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___


DISCLAIMER:
---

The contents of this e-mail and any attachment(s) are confidential and intended 
for the named recipient(s) only. 
It shall not attach any liability on the originator or HCL or its affiliates. 
Any views or opinions presented in 
this email are solely those of the author and may not necessarily reflect the 
opinions of HCL or its affiliates. 
Any form of reproduction, dissemination, copying, disclosure, modification, 
distribution and / or publication of 
this message without the prior written consent of the author of this e-mail is 
strictly prohibited. If you have 
received this email in error please delete it and notify the sender 
immediately. Before opening any mail and 
attachments please check them for viruses and defect.

---

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"