Re: Reset Password At Login, Web Version
thanks drew disable the filter was enough for me. don't wan to mess up thigs applying a patch :) 2011/5/23 Drew Shuller : > ** > I also heard back from BMC support. They said to apply SP1 for 7.6.04. > Haven't tried that yet. > > Drew > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reset Password At Login, Web Version
I also heard back from BMC support. They said to apply SP1 for 7.6.04. Haven't tried that yet. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reset Password At Login, Web Version
I received an email from Bala. He says that BMC Support says to disable this filter: User Password Change:ErrorOnConfirmPreviousPassword Drew JTF Bravo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reset Password At Login, Web Version
Bala can you please share what's the WA for this issue. thanks 2011/5/16 Drew Shuller : > ** > What's the workaround? > > Drew > > > On Mon, May 16, 2011 at 11:18 AM, Bala iLink > wrote: >> >> ** >> Hi Drew >> >> Yes BMC accepted this issue and currently suggested a workaround to fix it >> >> Thanks >> Bala > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reset Password At Login, Web Version
What's the workaround? Drew On Mon, May 16, 2011 at 11:18 AM, Bala iLink wrote: > ** > Hi Drew > > Yes BMC accepted this issue and currently suggested a workaround to fix it > > Thanks > Bala > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reset Password At Login, Web Version
Hi Drew Yes BMC accepted this issue and currently suggested a workaround to fix it Thanks Bala > 2011/5/12 Drew Shuller : > > ** > > Bala, support was able to help. I had to set the Authentication Server in > > the Mid-Tier config tool. This fixed the original problem, but yes, we're > > getting ARERR 49003, Old Password Is Not Correct. I mentioned this to > > support a couple of hours ago. I'm glad you responded; now that I know it's > > un-fixable right now I can move on. BTW 49003 is not in the Error Messages > > guide. Thanks for the help! > > > > Drew > > > > On Thu, May 12, 2011 at 10:50 AM, Bala iLink > > wrote: > >> > >> ** > >> HI > >> > >> They are able to see the change password but there is a bug in OTB In > >> Midtier change password is not working as it always throw an error msg "Old > >> Password is not correct" but it is working fine in user tool > >> > >> we have raised a ticket with bmc waiting for the response > >> > >> Thanks > >> Bala > >> > >> Date: Tue, 10 May 2011 11:40:22 -0600 > >> From: drew.shul...@gmail.com > >> Subject: Reset Password At Login, Web Version > >> To: arslist@ARSLIST.ORG > >> > >> ** > >> Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my users > >> are prompted to change their password when logging into the User Tool, but > >> not when they are logging onto the web version. Is this expected behavior? > >> Have I missed a setting somewhere? Thanks for the help! > >> > >> Drew Shuller > >> Remedy Admin > >> Joint Task Force Bravo > >> Soto Cano Air Base > >> Comayagua, Honduras > >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reset Password At Login, Web Version
hi there i'm having the same error arerr 4900 any news about this! thanks 2011/5/12 Drew Shuller : > ** > Bala, support was able to help. I had to set the Authentication Server in > the Mid-Tier config tool. This fixed the original problem, but yes, we're > getting ARERR 49003, Old Password Is Not Correct. I mentioned this to > support a couple of hours ago. I'm glad you responded; now that I know it's > un-fixable right now I can move on. BTW 49003 is not in the Error Messages > guide. Thanks for the help! > > Drew > > On Thu, May 12, 2011 at 10:50 AM, Bala iLink > wrote: >> >> ** >> HI >> >> They are able to see the change password but there is a bug in OTB In >> Midtier change password is not working as it always throw an error msg "Old >> Password is not correct" but it is working fine in user tool >> >> we have raised a ticket with bmc waiting for the response >> >> Thanks >> Bala >> ________ >> Date: Tue, 10 May 2011 11:40:22 -0600 >> From: drew.shul...@gmail.com >> Subject: Reset Password At Login, Web Version >> To: arslist@ARSLIST.ORG >> >> ** >> Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my users >> are prompted to change their password when logging into the User Tool, but >> not when they are logging onto the web version. Is this expected behavior? >> Have I missed a setting somewhere? Thanks for the help! >> >> Drew Shuller >> Remedy Admin >> Joint Task Force Bravo >> Soto Cano Air Base >> Comayagua, Honduras >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reset Password At Login, Web Version
Bala, support was able to help. I had to set the Authentication Server in the Mid-Tier config tool. This fixed the original problem, but yes, we're getting ARERR 49003, Old Password Is Not Correct. I mentioned this to support a couple of hours ago. I'm glad you responded; now that I know it's un-fixable right now I can move on. BTW 49003 is not in the Error Messages guide. Thanks for the help! Drew On Thu, May 12, 2011 at 10:50 AM, Bala iLink wrote: > ** > HI > > They are able to see the change password but there is a bug in OTB In > Midtier change password is not working as it always throw an error msg "Old > Password is not correct" but it is working fine in user tool > > we have raised a ticket with bmc waiting for the response > > Thanks > Bala > -- > Date: Tue, 10 May 2011 11:40:22 -0600 > From: drew.shul...@gmail.com > > Subject: Reset Password At Login, Web Version > To: arslist@ARSLIST.ORG > > ** > Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my > users are prompted to change their password when logging into the User Tool, > but not when they are logging onto the web version. Is this expected > behavior? Have I missed a setting somewhere? Thanks for the help! > > Drew Shuller > Remedy Admin > Joint Task Force Bravo > Soto Cano Air Base > Comayagua, Honduras > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reset Password At Login, Web Version
HI They are able to see the change password but there is a bug in OTB In Midtier change password is not working as it always throw an error msg "Old Password is not correct" but it is working fine in user tool we have raised a ticket with bmc waiting for the response Thanks Bala Date: Tue, 10 May 2011 11:40:22 -0600 From: drew.shul...@gmail.com Subject: Reset Password At Login, Web Version To: arslist@ARSLIST.ORG ** Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my users are prompted to change their password when logging into the User Tool, but not when they are logging onto the web version. Is this expected behavior? Have I missed a setting somewhere? Thanks for the help! Drew Shuller Remedy Admin Joint Task Force Bravo Soto Cano Air Base Comayagua, Honduras _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reset Password At Login, Web Version
Yes, I've got that set up so that the user has to change their password as soon as they log in for the first time. It's working on the web but not the user tool. I haven't been able to check to see if the init form is being used (I'm pretty sure it's not) but I do have some workflow that's checking for the user's group, when the Home page opens. Drew On Tue, May 10, 2011 at 1:11 PM, Easter, David wrote: > Also, you didn't mention if you're using the password management > capabilities first introduced in 7.1.00. There's a checkbox on the user > form called "Force Password Change on Login" that you can check. Or you can > set up a password management policy that forces them to change their > password every x number of days. > > -David J. Easter > Manager of Product Management, Remedy Platform > BMC Software, Inc. > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reset Password At Login, Web Version
Also, you didn't mention if you're using the password management capabilities first introduced in 7.1.00. There's a checkbox on the user form called "Force Password Change on Login" that you can check. Or you can set up a password management policy that forces them to change their password every x number of days. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Tuesday, May 10, 2011 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Reset Password At Login, Web Version Drew, check to see if they are using the Init form. This works for WUT but not for the web based tool. I use the init form here to allow me to force people to change their passwords and it works nicely. I'm not sure how you would use it with the web tool, as I don't think there is a way to use the Init form. Thanks, Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Drew Shuller Sent: Tuesday, May 10, 2011 12:40 PM To: arslist@arslist.org Subject: Reset Password At Login, Web Version ** Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my users are prompted to change their password when logging into the User Tool, but not when they are logging onto the web version. Is this expected behavior? Have I missed a setting somewhere? Thanks for the help! Drew Shuller Remedy Admin Joint Task Force Bravo Soto Cano Air Base Comayagua, Honduras _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reset Password At Login, Web Version
Drew, check to see if they are using the Init form. This works for WUT but not for the web based tool. I use the init form here to allow me to force people to change their passwords and it works nicely. I'm not sure how you would use it with the web tool, as I don't think there is a way to use the Init form. Thanks, Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Drew Shuller Sent: Tuesday, May 10, 2011 12:40 PM To: arslist@arslist.org Subject: Reset Password At Login, Web Version ** Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my users are prompted to change their password when logging into the User Tool, but not when they are logging onto the web version. Is this expected behavior? Have I missed a setting somewhere? Thanks for the help! Drew Shuller Remedy Admin Joint Task Force Bravo Soto Cano Air Base Comayagua, Honduras _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Reset Password At Login, Web Version
Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my users are prompted to change their password when logging into the User Tool, but not when they are logging onto the web version. Is this expected behavior? Have I missed a setting somewhere? Thanks for the help! Drew Shuller Remedy Admin Joint Task Force Bravo Soto Cano Air Base Comayagua, Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
