Vianna,
Are these service targets in a group?
If not, it would seem that you need to configure both of the Service Targets to
be a member of the same Service Target group. If you do that, then when the
condition for the first is no longer met, it will detach the service target and
then attach the one which meets the current condition of the incident.
You might want to refer to page 44 of the Service Level Management
Configuration Guide.
Thanks
Kelly Gatewood
IT Prophets, LLC
615-830-5078
kgatew...@itprophets.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vianna Vianna
Sent: Monday, February 14, 2011 10:47 AM
To: arslist@ARSLIST.ORG
Subject: SLM / Notification
**
Hello
We have an SLT that's built based on priority for Incident Management. When a
ticket is logged as a HIGH or CRITICAL, it notifies a specific subset of
people. The problem is that when it's logged as a LOW and then the priority
changes to a HIGH or CRITICAL, it does not trigger that notification. Is it
something in the way I've configured the service level target?
We are using Incident Management 7.0.03 patch 9
and
SLM 7.1
Any help or suggestions would be appreciated.
Vianna
_attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers
Are"_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"