Re: SRM 2.1 and various bugs
Yes, please do. Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, January 17, 2008 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: SRM 2.1 and various bugs The fix I received from BMC indeed show that locales are the problem. I think there are 2 new filters and modification to the SRM:AppInstanceBridge form. I can send you the def fix if you want. On Jan 17, 3:52=A0pm, "Savant, [EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > We have SRM 2.1 installed in dev and noticed that fields stopped passing > to the Work Orders. =A0Oddly enough, we may have stumbled on an answer > this morning - locales. =A0We created duplicate AOT/PDT/SRD using one > locale and the fields pushed again. =A0We haven't taken it all the way > through yet, but suspect that's the root cause. =A0We're rebuilding all > the navigational categories, etc.. at the moment. > > > > -Original Message- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] > Sent: Thursday, January 17, 2008 11:46 AM > To: [EMAIL PROTECTED] > Subject: SRM 2.1 and various bugs > > Hi, > > Does anyone have SRM 2.1 installed in dev or prod? > We have it set up but have numerous issues. =A0It is an upgrade from SRM > 2.0. > > First, it seems the email confirmation to end user on the SRM:Request > form doesn't send out. > Second, out of the box question/answer values don't push to the work > order level. > Third, the Work Order audit log shows the wrong column as modified by > (Always showing the submitter of the original request no matter who > changes it) <- this I fixed by changing the column to the proper field > but BMC says it is working as designed.. > > Those are the quick ones that I've found in our environment. > Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it > says Application is not licensed. > It actually didn't work when we exported the def file and imported > into prod. =A0Yes we have a valid license. =A0We had to recreate all the > custom forms again. > > Anyone else having issues with SRM 2.1? > > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > __= _=AD > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide q= uoted text - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: SRM 2.1 and various bugs
The fix I received from BMC indeed show that locales are the problem. I think there are 2 new filters and modification to the SRM:AppInstanceBridge form. I can send you the def fix if you want. On Jan 17, 3:52 pm, "Savant, [EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > We have SRM 2.1 installed in dev and noticed that fields stopped passing > to the Work Orders. Oddly enough, we may have stumbled on an answer > this morning - locales. We created duplicate AOT/PDT/SRD using one > locale and the fields pushed again. We haven't taken it all the way > through yet, but suspect that's the root cause. We're rebuilding all > the navigational categories, etc.. at the moment. > > > > -Original Message- > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] > Sent: Thursday, January 17, 2008 11:46 AM > To: [EMAIL PROTECTED] > Subject: SRM 2.1 and various bugs > > Hi, > > Does anyone have SRM 2.1 installed in dev or prod? > We have it set up but have numerous issues. It is an upgrade from SRM > 2.0. > > First, it seems the email confirmation to end user on the SRM:Request > form doesn't send out. > Second, out of the box question/answer values don't push to the work > order level. > Third, the Work Order audit log shows the wrong column as modified by > (Always showing the submitter of the original request no matter who > changes it) <- this I fixed by changing the column to the proper field > but BMC says it is working as designed.. > > Those are the quick ones that I've found in our environment. > Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it > says Application is not licensed. > It actually didn't work when we exported the def file and imported > into prod. Yes we have a valid license. We had to recreate all the > custom forms again. > > Anyone else having issues with SRM 2.1? > > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: SRM 2.1 and various bugs
We have SRM 2.1 installed in dev and noticed that fields stopped passing to the Work Orders. Oddly enough, we may have stumbled on an answer this morning - locales. We created duplicate AOT/PDT/SRD using one locale and the fields pushed again. We haven't taken it all the way through yet, but suspect that's the root cause. We're rebuilding all the navigational categories, etc.. at the moment. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, January 17, 2008 11:46 AM To: arslist@ARSLIST.ORG Subject: SRM 2.1 and various bugs Hi, Does anyone have SRM 2.1 installed in dev or prod? We have it set up but have numerous issues. It is an upgrade from SRM 2.0. First, it seems the email confirmation to end user on the SRM:Request form doesn't send out. Second, out of the box question/answer values don't push to the work order level. Third, the Work Order audit log shows the wrong column as modified by (Always showing the submitter of the original request no matter who changes it) <- this I fixed by changing the column to the proper field but BMC says it is working as designed.. Those are the quick ones that I've found in our environment. Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it says Application is not licensed. It actually didn't work when we exported the def file and imported into prod. Yes we have a valid license. We had to recreate all the custom forms again. Anyone else having issues with SRM 2.1? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: SRM 2.1 and various bugs
2nd issue. Answers not pushing to work order is a defect. It will be fixed in SRM 2.1 patch 1. Or you can request the fix. SW00283237 On Jan 17, 2:46 pm, [EMAIL PROTECTED] wrote: > Hi, > > Does anyone have SRM 2.1 installed in dev or prod? > We have it set up but have numerous issues. It is an upgrade from SRM > 2.0. > > First, it seems the email confirmation to end user on the SRM:Request > form doesn't send out. > Second, out of the box question/answer values don't push to the work > order level. > Third, the Work Order audit log shows the wrong column as modified by > (Always showing the submitter of the original request no matter who > changes it) <- this I fixed by changing the column to the proper field > but BMC says it is working as designed.. > > Those are the quick ones that I've found in our environment. > Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it > says Application is not licensed. > It actually didn't work when we exported the def file and imported > into prod. Yes we have a valid license. We had to recreate all the > custom forms again. > > Anyone else having issues with SRM 2.1? > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
SRM 2.1 and various bugs
Hi, Does anyone have SRM 2.1 installed in dev or prod? We have it set up but have numerous issues. It is an upgrade from SRM 2.0. First, it seems the email confirmation to end user on the SRM:Request form doesn't send out. Second, out of the box question/answer values don't push to the work order level. Third, the Work Order audit log shows the wrong column as modified by (Always showing the submitter of the original request no matter who changes it) <- this I fixed by changing the column to the proper field but BMC says it is working as designed.. Those are the quick ones that I've found in our environment. Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it says Application is not licensed. It actually didn't work when we exported the def file and imported into prod. Yes we have a valid license. We had to recreate all the custom forms again. Anyone else having issues with SRM 2.1? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
