SRM 7.6.03 registering an application template with a new AOT...

2011-01-31 Thread Rick Phillips

Hello,

I'm trying to register an INC template on the SRM%3AAppTemplateBridge 
form, but template isn't listed.  If I can see the template from 
AppAdminConsole>CustomConfig>IM>Template>Template, what am I missing not 
to being able to see if from 
AppAdminConsole>CustomConfig>SRM>AppConfiguration>DefineAOT when I 
select the 'Select' button on the form?


Thanks,

Rick

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Re: SRM 7.6.03 registering an application template with a new AOT...

2011-01-31 Thread Roger Justice
I selected the company the app registry name and all templates are listed.





-Original Message-
From: Rick Phillips 
To: arslist 
Sent: Mon, Jan 31, 2011 5:27 pm
Subject: SRM 7.6.03 registering an application template with a new AOT...


** Hello,

I'm trying to register an INC template on the SRM%3AAppTemplateBridge form, but 
template isn't listed.  If I can see the template from 
AppAdminConsole>CustomConfig>IM>Template>Template, what am I missing not to 
being able to see if from 
AppAdminConsole>CustomConfig>SRM>AppConfiguration>DefineAOT when I select the 
'Select' button on the form?

Thanks,

Rick
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Re: SRM 7.6.03 registering an application template with a new AOT...

2011-01-31 Thread Chowdhury, Tauf
Rick,

Are you running in multi-tenancy? Verify the company information on both
the Incident Template and also on the AOT form. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips
Sent: Monday, January 31, 2011 5:17 PM
To: arslist@ARSLIST.ORG
Subject: SRM 7.6.03 registering an application template with a new
AOT...

 

Hello,

I'm trying to register an INC template on the SRM%3AAppTemplateBridge
form, but template isn't listed.  If I can see the template from
AppAdminConsole>CustomConfig>IM>Template>Template, what am I missing not
to being able to see if from
AppAdminConsole>CustomConfig>SRM>AppConfiguration>DefineAOT when I
select the 'Select' button on the form?

Thanks,

Rick

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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Re: SRM 7.6.03 registering an application template with a new AOT...

2011-01-31 Thread Rick Phillips

Yes on the multi-tenancy.

I have a single INC template 'used by' 2 operating companies.  I have a 
single user who is a member of a support group in each of the 2 
operating companies.  That user has Support Group admin functional role 
in each group.


From the AOT template form, with company A, the template is visible: 
with company B, no template visible.


??

On 1/31/2011 4:06 PM, Chowdhury, Tauf wrote:

**

Rick,

Are you running in multi-tenancy? Verify the company information on 
both the Incident Template and also on the AOT form.


/_T_/*/_auf_/**//*/_C_/*/_howdhury_/**//**|**//*/_F_/*/_orest_/**//*/_L_/*/_aboratories_/**/, 
/*/_I_/*/_nc._/**//*


Analyst, Service Management

Mobile:646.483.2779



*From:*Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Rick Phillips

*Sent:* Monday, January 31, 2011 5:17 PM
*To:* arslist@ARSLIST.ORG
*Subject:* SRM 7.6.03 registering an application template with a new 
AOT...


Hello,

I'm trying to register an INC template on the SRM%3AAppTemplateBridge 
form, but template isn't listed.  If I can see the template from 
AppAdminConsole>CustomConfig>IM>Template>Template, what am I missing 
not to being able to see if from 
AppAdminConsole>CustomConfig>SRM>AppConfiguration>DefineAOT when I 
select the 'Select' button on the form?


Thanks,

Rick


This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is 
intended solely for the use of the individual or entity to which it is 
addressed. If you are not the intended recipient of this e-mail, or 
the employee or agent responsible for delivering this e-mail to the 
intended recipient, you are hereby notified that any dissemination, 
distribution, copying or action taken in relation to the contents of 
and attachments to this e-mail is strictly prohibited and may be 
unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of 
this e-mail and any printout.
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_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: SRM 7.6.03 registering an application template with a new AOT...

2011-01-31 Thread Roger Justice
There is only one authoring company and that is what the menu is using. 





-Original Message-
From: Rick Phillips 
To: arslist 
Sent: Mon, Jan 31, 2011 7:06 pm
Subject: Re: SRM 7.6.03 registering an application template with a new AOT...


** Yes on the multi-tenancy.

I have a single INC template 'used by' 2 operating companies.  I have a single 
user who is a member of a support group in each of the 2 operating companies.  
That user has Support Group admin functional role in each group.

>From the AOT template form, with company A, the template is visible: with 
>company B, no template visible.

??

On 1/31/2011 4:06 PM, Chowdhury, Tauf wrote: 
** 
Rick,
Are you running in multi-tenancy? Verify the company information on both the 
Incident Template and also on the AOT form. 
 

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips
Sent: Monday, January 31, 2011 5:17 PM
To: arslist@ARSLIST.ORG
Subject: SRM 7.6.03 registering an application template with a new AOT...

 
Hello,

I'm trying to register an INC template on the SRM%3AAppTemplateBridge form, but 
template isn't listed.  If I can see the template from 
AppAdminConsole>CustomConfig>IM>Template>Template, what am I missing not to 
being able to see if from 
AppAdminConsole>CustomConfig>SRM>AppConfiguration>DefineAOT when I select the 
'Select' button on the form?

Thanks,

Rick
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 
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_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: SRM 7.6.03 registering an application template with a new AOT...

2011-01-31 Thread Chowdhury, Tauf
You would essentially have to create 2 templates with the same info with
2 different Authoring companies. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Monday, January 31, 2011 7:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM 7.6.03 registering an application template with a new
AOT...

 

** There is only one authoring company and that is what the menu is
using. 

 

-Original Message-
From: Rick Phillips 
To: arslist 
Sent: Mon, Jan 31, 2011 7:06 pm
Subject: Re: SRM 7.6.03 registering an application template with a new
AOT...

** Yes on the multi-tenancy.

I have a single INC template 'used by' 2 operating companies.  I have a
single user who is a member of a support group in each of the 2
operating companies.  That user has Support Group admin functional role
in each group.

>From the AOT template form, with company A, the template is visible:
with company B, no template visible.

??

On 1/31/2011 4:06 PM, Chowdhury, Tauf wrote: 

** 

Rick,

Are you running in multi-tenancy? Verify the company information on both
the Incident Template and also on the AOT form. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips
Sent: Monday, January 31, 2011 5:17 PM
To: arslist@ARSLIST.ORG
Subject: SRM 7.6.03 registering an application template with a new
AOT...

 

Hello,

I'm trying to register an INC template on the SRM%3AAppTemplateBridge
form, but template isn't listed.  If I can see the template from
AppAdminConsole>CustomConfig>IM>Template>Template, what am I missing not
to being able to see if from
AppAdminConsole>CustomConfig>SRM>AppConfiguration>DefineAOT when I
select the 'Select' button on the form?

Thanks,

Rick



This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended
solely for the use of the individual or entity to which it is addressed.
If you are not the intended recipient of this e-mail, or the employee or
agent responsible for delivering this e-mail to the intended recipient,
you are hereby notified that any dissemination, distribution, copying or
action taken in relation to the contents of and attachments to this
e-mail is strictly prohibited and may be unlawful. If you have received
this e-mail in error, please notify the sender immediately and
permanently delete the original and any copy of this e-mail and any
printout.
_attend WWRUG11 www.wwrug.com <http://www.wwrug.com/>  ARSlist: "Where
the Answers Are"_ _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/>
ARSlist: "Where the Answers Are"_ 

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**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
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Re: SRM 7.6.03 registering an application template with a new AOT...

2011-01-31 Thread Roger Justice
You would also need to create the SRD for two different companies for this to 
work.





-Original Message-
From: Chowdhury, Tauf 
To: arslist 
Sent: Mon, Jan 31, 2011 7:38 pm
Subject: Re: SRM 7.6.03 registering an application template with a new AOT...


** 
You would essentially have to create 2 templates with the same info with 2 
different Authoring companies. 
 

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
 


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Monday, January 31, 2011 7:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM 7.6.03 registering an application template with a new AOT...

 
** There is only one authoring company and that is what the menu is using. 
 

-Original Message-
From: Rick Phillips 
To: arslist 
Sent: Mon, Jan 31, 2011 7:06 pm
Subject: Re: SRM 7.6.03 registering an application template with a new AOT...

** Yes on the multi-tenancy.

I have a single INC template 'used by' 2 operating companies.  I have a single 
user who is a member of a support group in each of the 2 operating companies.  
That user has Support Group admin functional role in each group.

>From the AOT template form, with company A, the template is visible: with 
>company B, no template visible.

??

On 1/31/2011 4:06 PM, Chowdhury, Tauf wrote: 
** 

Rick,

Are you running in multi-tenancy? Verify the company information on both the 
Incident Template and also on the AOT form. 

 


Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips
Sent: Monday, January 31, 2011 5:17 PM
To: arslist@ARSLIST.ORG
Subject: SRM 7.6.03 registering an application template with a new AOT...


 

Hello,

I'm trying to register an INC template on the SRM%3AAppTemplateBridge form, but 
template isn't listed.  If I can see the template from 
AppAdminConsole>CustomConfig>IM>Template>Template, what am I missing not to 
being able to see if from 
AppAdminConsole>CustomConfig>SRM>AppConfiguration>DefineAOT when I select the 
'Select' button on the form?

Thanks,

Rick


This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
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_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
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