Service Level Management
Hi All on List
What is the maximum number of Service targets that can be created in the
SLM Module?
Regards
Frans Ferreira
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Re: Service Level Management
Frans,
I would be surprised if there is a max, however managing a large number of
them could be an issue.
hbr
On Tue, Mar 11, 2008 at 1:30 AM, Ferreira, Frans F <
[EMAIL PROTECTED]> wrote:
> **
>
> Hi All on List
>
>
>
> What is the maximum number of Service targets that can be created in the
> SLM Module?
>
>
>
> Regards
>
> Frans Ferreira
>
>
>
> __
> *Standard Bank Disclaimer and Confidentiality Note*
>
> This e-mail, its attachments and any rights attaching hereto are, unless
> the context clearly indicates otherwise, the property of Standard Bank Group
> Limited and/or its subsidiaries ("the Group"). It is confidential, private
> and intended for the addressee only.
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> Should you not be the addressee and receive this e-mail by mistake, kindly
> notify the sender, and delete this e-mail, immediately and do not disclose
> or use same in any manner whatsoever. Views and opinions expressed in this
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> The Group does not warrant the integrity of this e-mail nor that it is
> free of errors, viruses, interception or interference. Licensed divisions
> of the Standard Bank Group are authorised financial services providers in
> terms of the Financial Advisory and Intermediary Services Act, No 37 of 2002
> (FAIS).
>
> For information about the Standard Bank Group Limited visit our website
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>
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Re: Service Level Management
I can tell you from experience you want to be very careful with this and
try to consolidate service targets and then use reporting to quantify
the results.
For example - if you have a 8-hour resolution time for email inbound
Incidents for one group and a 8-hour resolution time for phone call for
another group you're best off doing 1 Service Target and then doing
reporting on the results based on the incoming contact medium.
That is of course a simplistic example but you would want to do this as
much as possible - keep the service targets broad and the results
reportable.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Tuesday, March 11, 2008 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service Level Management
**
Frans,
I would be surprised if there is a max, however managing a large number
of them could be an issue.
hbr
On Tue, Mar 11, 2008 at 1:30 AM, Ferreira, Frans F
<[EMAIL PROTECTED]> wrote:
**
Hi All on List
What is the maximum number of Service targets that can be
created in the SLM Module?
Regards
Frans Ferreira
__
Standard Bank Disclaimer and Confidentiality Note
This e-mail, its attachments and any rights attaching hereto
are, unless the context clearly indicates otherwise, the property of
Standard Bank Group Limited and/or its subsidiaries ("the Group"). It is
confidential, private and intended for the addressee only.
Should you not be the addressee and receive this e-mail by
mistake, kindly notify the sender, and delete this e-mail, immediately
and do not disclose or use same in any manner whatsoever. Views and
opinions expressed in this e-mail are those of the sender unless clearly
stated as those of the Group. The Group accepts no liability whatsoever
for any loss or damages whatsoever and howsoever incurred, or suffered,
resulting, or arising, from the use of this email or its attachments.
The Group does not warrant the integrity of this e-mail nor that
it is free of errors, viruses, interception or interference. Licensed
divisions of the Standard Bank Group are authorised financial services
providers in terms of the Financial Advisory and Intermediary Services
Act, No 37 of 2002 (FAIS).
For information about the Standard Bank Group Limited visit our
website http://www.standardbank.co.za <http://www.standardbank.co.za/>
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Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2)
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Re: Service Level Management
The only issue you will face when you create a lot of service targets
The main table for the service target there is limit to display the entry as
I remember 55 or something like that
Open the form in Administrator tools then increases the rows of that
table... Then no problem you can add infinite numbers of Service Targets.
Regards,
Ramy
On Tue, Mar 11, 2008 at 5:19 PM, William Rentfrow <
[EMAIL PROTECTED]> wrote:
> ** I can tell you from experience you want to be very careful with this
> and try to consolidate service targets and then use reporting to quantify
> the results.
>
> For example - if you have a 8-hour resolution time for email inbound
> Incidents for one group and a 8-hour resolution time for phone call for
> another group you're best off doing 1 Service Target and then doing
> reporting on the results based on the incoming contact medium.
>
> That is of course a simplistic example but you would want to do this as
> much as possible - keep the service targets broad and the results
> reportable.
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> *Sent:* Tuesday, March 11, 2008 8:32 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Service Level Management
>
> **
>
> Frans,
>
>
>
> I would be surprised if there is a max, however managing a large number of
> them could be an issue.
>
>
>
> hbr
>
>
> On Tue, Mar 11, 2008 at 1:30 AM, Ferreira, Frans F <
> [EMAIL PROTECTED]> wrote:
>
> > **
> >
> > Hi All on List
> >
> >
> >
> > What is the maximum number of Service targets that can be created in the
> > SLM Module?
> >
> >
> >
> > Regards
> >
> > Frans Ferreira
> >
> >
> >
> > __
> > *Standard Bank Disclaimer and Confidentiality Note*
> >
> > This e-mail, its attachments and any rights attaching hereto are, unless
> > the context clearly indicates otherwise, the property of Standard Bank Group
> > Limited and/or its subsidiaries ("the Group"). It is confidential,
> > private and intended for the addressee only.
> >
> > Should you not be the addressee and receive this e-mail by mistake,
> > kindly notify the sender, and delete this e-mail, immediately and do not
> > disclose or use same in any manner whatsoever. Views and opinions
> > expressed in this e-mail are those of the sender unless clearly stated
> > as those of the Group. The Group accepts no liability whatsoever for any
> > loss or damages whatsoever and howsoever incurred, or suffered,
> > resulting, or arising, from the use of this email or its attachments.
> >
> > The Group does not warrant the integrity of this e-mail nor that it is
> > free of errors, viruses, interception or interference. Licensed
> > divisions of the Standard Bank Group are authorised financial services
> > providers in terms of the Financial Advisory and Intermediary Services Act,
> > No 37 of 2002 (FAIS).
> >
> > For information about the Standard Bank Group Limited visit our website
> > http://www.standardbank.co.za
> >
> > __
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
>
>
>
>
> --
> Howard Richter
> ITIL Foundation Certified
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> [EMAIL PROTECTED]
> Resume =
> http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2)__Platinum
> Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum
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