Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right
The arerror.log had those Entry does not exist in database errors. We're looking at the other servers now - it looks like the DB server may have required a reboot. It was quite strange though - Remedy could get some data from the DB but not everything it needed I guess. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Joseph Sent: Thursday, January 31, 2008 2:55 AM To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right ** what does the arerr.log say? do check the network connectivity and the SQL logs as well. Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards Date: Wed, 30 Jan 2008 23:15:38 -0500 From: [EMAIL PROTECTED] Subject: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right To: arslist@ARSLIST.ORG ** Hi, To add to the performance problems we've had, I just ran into the strangest issue over the past 30 minutes. To the best of my knowledge - no changes have been pushed to production since last Friday (our staging environment where I do development is completely fine). We're running ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server). I log into Remedy and I go to Incident Management and an error comes up that says there is an Invalid Object Container and that Incident Management is not licensed (unfortunately I do not have a screenshot of the error message). I check the error log file and notice: Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database (ARERR 302) (repeat 5x above) Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL Server 21) (ARERR 552) Earlier at 21:54:06, there are several hundred of those Entry does not exist in database messages followed by the final Fatal Error message. I restart the ARServer service and log back into Remedy - now the Home Page Quick Links are all jumbled together, unsorted, and missing the application names. I'm getting all sorts of active link error messages relating to user preferences, server entries, and Incident Management not being licensed. Flashboards were also 50/50 whether or not they showed up or displayed an ARERROR message. I verified our server licenses and our licenses were still in there (for ARServer and ITSM). So I go to the Server Info console to turn on logging - I turn on logging for SQL, API, and THREAD then I log out and back in - now suddenly everything works fine. I then turned logging off and everything still works fine as of right now. Has anyone ever run into this? Any idea what might have caused it? Why would turning on logging fix it (or is this just coincidence)? Thanks! Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Detailed profiles 4 marriage! Only at Shaadi.com Try it! http://ss1.richmedia.in/recurl.asp?pid=107 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.gifinline: logo.gif
Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right
Did anyone delete data in the h tables? You can get the entry does not exist errors if someone has done that.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Harry Pugh Sent: Thursday, January 31, 2008 8:18 AM To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right ** The arerror.log had those “Entry does not exist in database” errors. We’re looking at the other servers now – it looks like the DB server may have required a reboot. It was quite strange though – Remedy could get some data from the DB but not everything it needed I guess. Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Joseph Sent: Thursday, January 31, 2008 2:55 AM To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right ** what does the arerr.log say? do check the network connectivity and the SQL logs as well. -- Date: Wed, 30 Jan 2008 23:15:38 -0500 From: [EMAIL PROTECTED] Subject: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right To: arslist@ARSLIST.ORG ** Hi, To add to the performance problems we’ve had, I just ran into the strangest issue over the past 30 minutes. To the best of my knowledge – no changes have been pushed to production since last Friday (our staging environment where I do development is completely fine). We’re running ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server). I log into Remedy and I go to Incident Management and an error comes up that says there is an Invalid Object Container and that Incident Management is not licensed (unfortunately I do not have a screenshot of the error message). I check the error log file and notice: Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database (ARERR 302) (repeat 5x above) Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL Server 21) (ARERR 552) Earlier at 21:54:06, there are several hundred of those “Entry does not exist in database” messages followed by the final Fatal Error message. I restart the ARServer service and log back into Remedy – now the Home Page Quick Links are all jumbled together, unsorted, and missing the application names. I’m getting all sorts of active link error messages relating to user preferences, server entries, and Incident Management not being licensed. Flashboards were also 50/50 whether or not they showed up or displayed an ARERROR message. I verified our server licenses and our licenses were still in there (for ARServer and ITSM). So I go to the Server Info console to turn on logging – I turn on logging for SQL, API, and THREAD then I log out and back in – now suddenly everything works fine. I then turned logging off and everything still works fine as of right now. Has anyone ever run into this? Any idea what might have caused it? Why would turning on logging fix it (or is this just coincidence)? Thanks! Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.17/1253 - Release Date: 1/31/2008 9:09 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are logo.gifimage001.gif
Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right
Hi Harry, I had that happen recently on our dev server... somehow the ar.cfg file had become corrupted and the server name was incorrect. I changed the server name back to the right name, and viola`, everything worked fine again.. Hope this helps.. Thanks, Jase Brandon On 1/30/08, Harry Pugh [EMAIL PROTECTED] wrote: ** Hi, To add to the performance problems we've had, I just ran into the strangest issue over the past 30 minutes. To the best of my knowledge – no changes have been pushed to production since last Friday (our staging environment where I do development is completely fine). We're running ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server). I log into Remedy and I go to Incident Management and an error comes up that says there is an Invalid Object Container and that Incident Management is not licensed (unfortunately I do not have a screenshot of the error message). I check the error log file and notice: Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database (ARERR 302) *(repeat 5x above)* Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL Server 21) (ARERR 552) Earlier at 21:54:06, there are several hundred of those Entry does not exist in database messages followed by the final Fatal Error message. I restart the ARServer service and log back into Remedy – now the Home Page Quick Links are all jumbled together, unsorted, and missing the application names. I'm getting all sorts of active link error messages relating to user preferences, server entries, and Incident Management not being licensed. Flashboards were also 50/50 whether or not they showed up or displayed an ARERROR message. I verified our server licenses and our licenses were still in there (for ARServer and ITSM). So I go to the Server Info console to turn on logging – I turn on logging for SQL, API, and THREAD then I log out and back in – *now suddenly everything works fine.* * * I then turned logging off and everything still works fine as of right now. Has anyone ever run into this? Any idea what might have caused it? Why would turning on logging fix it (or is this just coincidence)? Thanks! [image: American Systems Logo] Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right
Thanks - I'll be on the lookout for that if it happens again. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Thursday, January 31, 2008 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right ** Hi Harry, I had that happen recently on our dev server... somehow the ar.cfg file had become corrupted and the server name was incorrect. I changed the server name back to the right name, and viola`, everything worked fine again.. Hope this helps.. Thanks, Jase Brandon On 1/30/08, Harry Pugh [EMAIL PROTECTED] wrote: ** Hi, To add to the performance problems we've had, I just ran into the strangest issue over the past 30 minutes. To the best of my knowledge - no changes have been pushed to production since last Friday (our staging environment where I do development is completely fine). We're running ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server). I log into Remedy and I go to Incident Management and an error comes up that says there is an Invalid Object Container and that Incident Management is not licensed (unfortunately I do not have a screenshot of the error message). I check the error log file and notice: Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database (ARERR 302) (repeat 5x above) Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL Server 21) (ARERR 552) Earlier at 21:54:06, there are several hundred of those Entry does not exist in database messages followed by the final Fatal Error message. I restart the ARServer service and log back into Remedy - now the Home Page Quick Links are all jumbled together, unsorted, and missing the application names. I'm getting all sorts of active link error messages relating to user preferences, server entries, and Incident Management not being licensed. Flashboards were also 50/50 whether or not they showed up or displayed an ARERROR message. I verified our server licenses and our licenses were still in there (for ARServer and ITSM). So I go to the Server Info console to turn on logging - I turn on logging for SQL, API, and THREAD then I log out and back in - now suddenly everything works fine. I then turned logging off and everything still works fine as of right now. Has anyone ever run into this? Any idea what might have caused it? Why would turning on logging fix it (or is this just coincidence)? Thanks! Error! Filename not specified. Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are inline: logo.gif
Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right
I've had this happen to me.. It was resolved the same way... it just corrected itself after 5 mins. On Jan 31, 12:43 pm, Harry Pugh [EMAIL PROTECTED] wrote: Thanks - I'll be on the lookout for that if it happens again. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Thursday, January 31, 2008 12:28 PM To: [EMAIL PROTECTED] Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right ** Hi Harry, I had that happen recently on our dev server... somehow the ar.cfg file had become corrupted and the server name was incorrect. I changed the server name back to the right name, and viola`, everything worked fine again.. Hope this helps.. Thanks, Jase Brandon On 1/30/08, Harry Pugh [EMAIL PROTECTED] wrote: ** Hi, To add to the performance problems we've had, I just ran into the strangest issue over the past 30 minutes. To the best of my knowledge - no changes have been pushed to production since last Friday (our staging environment where I do development is completely fine). We're running ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server). I log into Remedy and I go to Incident Management and an error comes up that says there is an Invalid Object Container and that Incident Management is not licensed (unfortunately I do not have a screenshot of the error message). I check the error log file and notice: Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database (ARERR 302) (repeat 5x above) Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL Server 21) (ARERR 552) Earlier at 21:54:06, there are several hundred of those Entry does not exist in database messages followed by the final Fatal Error message. I restart the ARServer service and log back into Remedy - now the Home Page Quick Links are all jumbled together, unsorted, and missing the application names. I'm getting all sorts of active link error messages relating to user preferences, server entries, and Incident Management not being licensed. Flashboards were also 50/50 whether or not they showed up or displayed an ARERROR message. I verified our server licenses and our licenses were still in there (for ARServer and ITSM). So I go to the Server Info console to turn on logging - I turn on logging for SQL, API, and THREAD then I log out and back in - now suddenly everything works fine. I then turned logging off and everything still works fine as of right now. Has anyone ever run into this? Any idea what might have caused it? Why would turning on logging fix it (or is this just coincidence)? Thanks! Error! Filename not specified. Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151www.AmericanSystems.comhttp://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor:www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are logo.gif 4KViewDownload ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right
Jeff, Thanks - that sounds like it's worth investigating. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jeff Lockemy Sent: Thursday, January 31, 2008 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right ** Hi Harry, I saw problems with a server or apps becoming suddenly unlicensed in the past. Usually it was because of NIC problems - Remedy could not validate the MAC of the NIC against to the license keys. When I fixed the NIC (or disabled a second NIC that was causing confusion) and restarted ARS the problem went away. Some intermittent NIC issues might also explain SQL errors if the NIC experienced an issue or interruption during a SQL operation (assuming that your database server is on another box). Not necessarily your problem, but might be a worth a check... Cheers, Jeff From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Wednesday, January 30, 2008 8:16 PM To: arslist@ARSLIST.ORG Subject: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right ** Hi, To add to the performance problems we've had, I just ran into the strangest issue over the past 30 minutes. To the best of my knowledge - no changes have been pushed to production since last Friday (our staging environment where I do development is completely fine). We're running ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server). I log into Remedy and I go to Incident Management and an error comes up that says there is an Invalid Object Container and that Incident Management is not licensed (unfortunately I do not have a screenshot of the error message). I check the error log file and notice: Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database (ARERR 302) (repeat 5x above) Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL Server 21) (ARERR 552) Earlier at 21:54:06, there are several hundred of those Entry does not exist in database messages followed by the final Fatal Error message. I restart the ARServer service and log back into Remedy - now the Home Page Quick Links are all jumbled together, unsorted, and missing the application names. I'm getting all sorts of active link error messages relating to user preferences, server entries, and Incident Management not being licensed. Flashboards were also 50/50 whether or not they showed up or displayed an ARERROR message. I verified our server licenses and our licenses were still in there (for ARServer and ITSM). So I go to the Server Info console to turn on logging - I turn on logging for SQL, API, and THREAD then I log out and back in - now suddenly everything works fine. I then turned logging off and everything still works fine as of right now. Has anyone ever run into this? Any idea what might have caused it? Why would turning on logging fix it (or is this just coincidence)? Thanks! Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.gifinline: logo.gif
Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right
Hi Harry, I saw problems with a server or apps becoming suddenly unlicensed in the past. Usually it was because of NIC problems - Remedy could not validate the MAC of the NIC against to the license keys. When I fixed the NIC (or disabled a second NIC that was causing confusion) and restarted ARS the problem went away. Some intermittent NIC issues might also explain SQL errors if the NIC experienced an issue or interruption during a SQL operation (assuming that your database server is on another box). Not necessarily your problem, but might be a worth a check. Cheers, Jeff From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Wednesday, January 30, 2008 8:16 PM To: arslist@ARSLIST.ORG Subject: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right ** Hi, To add to the performance problems we've had, I just ran into the strangest issue over the past 30 minutes. To the best of my knowledge - no changes have been pushed to production since last Friday (our staging environment where I do development is completely fine). We're running ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server). I log into Remedy and I go to Incident Management and an error comes up that says there is an Invalid Object Container and that Incident Management is not licensed (unfortunately I do not have a screenshot of the error message). I check the error log file and notice: Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database (ARERR 302) (repeat 5x above) Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL Server 21) (ARERR 552) Earlier at 21:54:06, there are several hundred of those Entry does not exist in database messages followed by the final Fatal Error message. I restart the ARServer service and log back into Remedy - now the Home Page Quick Links are all jumbled together, unsorted, and missing the application names. I'm getting all sorts of active link error messages relating to user preferences, server entries, and Incident Management not being licensed. Flashboards were also 50/50 whether or not they showed up or displayed an ARERROR message. I verified our server licenses and our licenses were still in there (for ARServer and ITSM). So I go to the Server Info console to turn on logging - I turn on logging for SQL, API, and THREAD then I log out and back in - now suddenly everything works fine. I then turned logging off and everything still works fine as of right now. Has anyone ever run into this? Any idea what might have caused it? Why would turning on logging fix it (or is this just coincidence)? Thanks! American Systems Logo Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.gif
Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right
Yeah, it sometimes happens on machines with dual NICs, where one was not designated as the primary. If the machine gets bounced for some reason, it can be inadvertantly switched, and poof - your licenses are no good against that NIC. Good catch, Jeff. Rick On 1/31/08, Harry Pugh [EMAIL PROTECTED] wrote: ** Jeff, Thanks – that sounds like it's worth investigating. [image: American Systems Logo] Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jeff Lockemy *Sent:* Thursday, January 31, 2008 2:28 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right ** Hi Harry, I saw problems with a server or apps becoming suddenly unlicensed in the past. Usually it was because of NIC problems - Remedy could not validate the MAC of the NIC against to the license keys. When I fixed the NIC (or disabled a second NIC that was causing confusion) and restarted ARS the problem went away. Some intermittent NIC issues might also explain SQL errors if the NIC experienced an issue or interruption during a SQL operation (assuming that your database server is on another box). Not necessarily your problem, but might be a worth a check… Cheers, Jeff *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Harry Pugh *Sent:* Wednesday, January 30, 2008 8:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right ** Hi, To add to the performance problems we've had, I just ran into the strangest issue over the past 30 minutes. To the best of my knowledge – no changes have been pushed to production since last Friday (our staging environment where I do development is completely fine). We're running ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server). I log into Remedy and I go to Incident Management and an error comes up that says there is an Invalid Object Container and that Incident Management is not licensed (unfortunately I do not have a screenshot of the error message). I check the error log file and notice: Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database (ARERR 302) *(repeat 5x above)* Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL Server 21) (ARERR 552) Earlier at 21:54:06, there are several hundred of those Entry does not exist in database messages followed by the final Fatal Error message. I restart the ARServer service and log back into Remedy – now the Home Page Quick Links are all jumbled together, unsorted, and missing the application names. I'm getting all sorts of active link error messages relating to user preferences, server entries, and Incident Management not being licensed. Flashboards were also 50/50 whether or not they showed up or displayed an ARERROR message. I verified our server licenses and our licenses were still in there (for ARServer and ITSM). So I go to the Server Info console to turn on logging – I turn on logging for SQL, API, and THREAD then I log out and back in – *now suddenly everything works fine.* * * I then turned logging off and everything still works fine as of right now. Has anyone ever run into this? Any idea what might have caused it? Why would turning on logging fix it (or is this just coincidence)? Thanks! [image: American Systems Logo] *Mike Pugh* *Software Engineer* 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] * Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards* LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist
Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right
We had the issue also. Somehow 'somebody' did something and the NIC addresses changed primary (probably not correct technical terms). Only ours didn't change back right away. I went through the wonderful experience of changing all the licenses. Barely got that in the system and 'somebody' changed them back. 'Somebody' was very careful not to say who they were since I then had to redo all the licenses again. Luckily it was on development. Susan On Jan 31, 2008 2:04 PM, Rick Cook [EMAIL PROTECTED] wrote: ** Yeah, it sometimes happens on machines with dual NICs, where one was not designated as the primary. If the machine gets bounced for some reason, it can be inadvertantly switched, and poof - your licenses are no good against that NIC. Good catch, Jeff. Rick On 1/31/08, Harry Pugh [EMAIL PROTECTED] wrote: ** Jeff, Thanks – that sounds like it's worth investigating. [image: American Systems Logo] Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jeff Lockemy *Sent:* Thursday, January 31, 2008 2:28 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right ** Hi Harry, I saw problems with a server or apps becoming suddenly unlicensed in the past. Usually it was because of NIC problems - Remedy could not validate the MAC of the NIC against to the license keys. When I fixed the NIC (or disabled a second NIC that was causing confusion) and restarted ARS the problem went away. Some intermittent NIC issues might also explain SQL errors if the NIC experienced an issue or interruption during a SQL operation (assuming that your database server is on another box). Not necessarily your problem, but might be a worth a check… Cheers, Jeff *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Harry Pugh *Sent:* Wednesday, January 30, 2008 8:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right ** Hi, To add to the performance problems we've had, I just ran into the strangest issue over the past 30 minutes. To the best of my knowledge – no changes have been pushed to production since last Friday (our staging environment where I do development is completely fine). We're running ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server). I log into Remedy and I go to Incident Management and an error comes up that says there is an Invalid Object Container and that Incident Management is not licensed (unfortunately I do not have a screenshot of the error message). I check the error log file and notice: Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database (ARERR 302) *(repeat 5x above)* Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL Server 21) (ARERR 552) Earlier at 21:54:06, there are several hundred of those Entry does not exist in database messages followed by the final Fatal Error message. I restart the ARServer service and log back into Remedy – now the Home Page Quick Links are all jumbled together, unsorted, and missing the application names. I'm getting all sorts of active link error messages relating to user preferences, server entries, and Incident Management not being licensed. Flashboards were also 50/50 whether or not they showed up or displayed an ARERROR message. I verified our server licenses and our licenses were still in there (for ARServer and ITSM). So I go to the Server Info console to turn on logging – I turn on logging for SQL, API, and THREAD then I log out and back in – *now suddenly everything works fine.* * * I then turned logging off and everything still works fine as of right now. Has anyone ever run into this? Any idea what might have caused it? Why would turning on logging fix it (or is this just coincidence)? Thanks! [image: American Systems Logo] *Mike Pugh* *Software Engineer* 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] * Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards* LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged
Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right
Hi, To add to the performance problems we've had, I just ran into the strangest issue over the past 30 minutes. To the best of my knowledge - no changes have been pushed to production since last Friday (our staging environment where I do development is completely fine). We're running ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server). I log into Remedy and I go to Incident Management and an error comes up that says there is an Invalid Object Container and that Incident Management is not licensed (unfortunately I do not have a screenshot of the error message). I check the error log file and notice: Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database (ARERR 302) (repeat 5x above) Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL Server 21) (ARERR 552) Earlier at 21:54:06, there are several hundred of those Entry does not exist in database messages followed by the final Fatal Error message. I restart the ARServer service and log back into Remedy - now the Home Page Quick Links are all jumbled together, unsorted, and missing the application names. I'm getting all sorts of active link error messages relating to user preferences, server entries, and Incident Management not being licensed. Flashboards were also 50/50 whether or not they showed up or displayed an ARERROR message. I verified our server licenses and our licenses were still in there (for ARServer and ITSM). So I go to the Server Info console to turn on logging - I turn on logging for SQL, API, and THREAD then I log out and back in - now suddenly everything works fine. I then turned logging off and everything still works fine as of right now. Has anyone ever run into this? Any idea what might have caused it? Why would turning on logging fix it (or is this just coincidence)? Thanks! Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards -- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are inline: logo.gif
Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right
what does the arerr.log say? do check the network connectivity and the SQL logs as well. Date: Wed, 30 Jan 2008 23:15:38 -0500From: [EMAIL PROTECTED]: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and rightTo: [EMAIL PROTECTED] Hi, To add to the performance problems we’ve had, I just ran into the strangest issue over the past 30 minutes. To the best of my knowledge – no changes have been pushed to production since last Friday (our staging environment where I do development is completely fine). We’re running ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server). I log into Remedy and I go to Incident Management and an error comes up that says there is an Invalid Object Container and that Incident Management is not licensed (unfortunately I do not have a screenshot of the error message). I check the error log file and notice: Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database (ARERR 302) (repeat 5x above) Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL Server 21) (ARERR 552) Earlier at 21:54:06, there are several hundred of those “Entry does not exist in database” messages followed by the final Fatal Error message. I restart the ARServer service and log back into Remedy – now the Home Page Quick Links are all jumbled together, unsorted, and missing the application names. I’m getting all sorts of active link error messages relating to user preferences, server entries, and Incident Management not being licensed. Flashboards were also 50/50 whether or not they showed up or displayed an ARERROR message. I verified our server licenses and our licenses were still in there (for ARServer and ITSM). So I go to the Server Info console to turn on logging – I turn on logging for SQL, API, and THREAD then I log out and back in – now suddenly everything works fine. I then turned logging off and everything still works fine as of right now. Has anyone ever run into this? Any idea what might have caused it? Why would turning on logging fix it (or is this just coincidence)? Thanks! Mike Pugh Software Engineer13990 Parkeast CircleChantilly, VA 20151www.AmericanSystems.com phone: (703) 968-5265mobile: (203) [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Post free property ads on Yello Classifieds now! www.yello.in http://ss1.richmedia.in/recurl.asp?pid=221 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are attachment: logo.gif
