Not sure about IncidentID but for RequestID I think it is due to Next
Request ID block size.
This is my understanding that
the blocks are allocated at the server level or the thread level and stored
in memory.
So depending upon which thread/server gets the api call to create entry, a
requestID from the corresponding block will be used causing out of synch
with db times.
On Monday, June 17, 2013 12:57:28 PM UTC-7, Remedy_Mark wrote:
**
HI All,
I have two ARS server in a server group and one database server. I have
incidents being created from a web service and an email template. Both
types of requests are processed through the IncidentInterface_Create form.
The Incident Number and the Entry ID are sequences in the same order but
the Submit Date is not as shown below. There were about 120 incidents
created in a span of two minutes and I wouldn’t think it would matter. Only
thing I could think my be the cause is the time on the two AR Servers are
not in sync. Has anyone seen this before?
Incident #INC00017563, db record id INC00015438 Create Date
6/17/2013 1:30PM
Incident #INC00017771, db record id INC00015557 Create Date
6/17/2013 1:28PMl
ARS 7.6.04 SP3
Oracle 11.
Thanks
Mark
*Mark Brittain*
Remedy Developer
ITILv3 Foundation
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