Re: Time Based Incident Template Creation
That should probably be a Change Template, Jase, since the process should at some point go through an approval process. I was on a project that built something like that from scratch once, before ITSM 7, though. Think through all the ways you could use recurring changes, and then see what functionality already exists in that module (if you have it). If you just have Incident, you'll have to build it, but it can certainly be done. Rick On Feb 18, 2008 1:47 PM, Jase Brandon <[EMAIL PROTECTED]> wrote: > ** Hello All, > ARS 7.0.01 > SQL Server 2005 > > The chief just stopped by and asked me if we could have Incident Templates > created based on time. > Ex. Automatically have an incident created the first Monday of every month > to reboot the server, etc. > > My first thought is an escalation of some kind, but when I look at the > Incident templates there is nothing time related. > I thought somebody on the list has probably already done this or may have > a good starting point, etc. > > Thanks, > > Jase Brandon > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Time Based Incident Template Creation
Jase, Would you really classify that as an incident or a task? It appears more of a scheduled task than an incident which by definition is often random and often unpredictable. What your chief wants is more of a task that is to be assigned every first Monday of every month. Why not just build a simple task scheduler to hold such tasks rather than putting them down as incidents? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jase Brandon Sent: Monday, February 18, 2008 4:47 PM To: arslist@ARSLIST.ORG Subject: Time Based Incident Template Creation ** Hello All, ARS 7.0.01 SQL Server 2005 The chief just stopped by and asked me if we could have Incident Templates created based on time. Ex. Automatically have an incident created the first Monday of every month to reboot the server, etc. My first thought is an escalation of some kind, but when I look at the Incident templates there is nothing time related. I thought somebody on the list has probably already done this or may have a good starting point, etc. Thanks, Jase Brandon No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.20.7/1285 - Release Date: 2/18/2008 5:50 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Time Based Incident Template Creation
Hello All, ARS 7.0.01 SQL Server 2005 The chief just stopped by and asked me if we could have Incident Templates created based on time. Ex. Automatically have an incident created the first Monday of every month to reboot the server, etc. My first thought is an escalation of some kind, but when I look at the Incident templates there is nothing time related. I thought somebody on the list has probably already done this or may have a good starting point, etc. Thanks, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
