Re: Upgrade from ITSM 7.5 to ITSM 8.1
Hi, 1. Not possible, you need to upgrade you original SRM to 8.1 before you can export/import with this version. 2. Due to the changes in the CMDB, the ADDM version stated is the only compatible version that can accommodate the updates for 8.1. 3. Head on over the BMC Communities, there is a number of discussions on using the conversion tool. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of R Rozanski Sent: 09 July 2013 16:16 To: arslist@ARSLIST.ORG Subject: Upgrade from ITSM 7.5 to ITSM 8.1 Hello Everyone We are in the process of setting up an ITSM 8.1 test environmnet, and have come up against a few labor intensive tasks and I was hoping someone could ease the pain with. 1) Is there a way to import SRDs from 7.5 to 8.1 or is the only option to recreate from scratch? 2) In order to populate the the CMDB we would like to point our existing ADDM 8.3.2.2 tool to the new 8.1 box. According to BMC’s compatibility matrix only ADDM 9.0 is compatible with ITSM 8.1 Has anyone tried using ADDM 8.3.2.2 with ITSM 8.1? 3) Any advice on using the XML Article Conversion Tool for Knowledge Management ? Any manual intervention required? Thanks and regards, Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Upgrade from ITSM 7.5 to ITSM 8.1
Rob, 1 - I have used the SRD Export/Import feature from 7.5 to 7.5, but I see the same console in 8.1my recommendation is to 'try it'...I don't see a reason why it wouldn't work, but you should certainly try :) 2 - I would recommend upgrading your existing ADDM to 9, then re-point it...that way you stay in the matrix, and get the new features :) 3 - I have utilized the XML Conversion utility to move from 7.5 -> 8.1, and it appeared to work well. On Tue, Jul 9, 2013 at 9:15 AM, R Rozanski wrote: > Hello Everyone > > We are in the process of setting up an ITSM 8.1 test environmnet, and have > come up against a few labor intensive tasks and I was hoping someone could > ease the pain with. > > 1) Is there a way to import SRDs from 7.5 to 8.1 or is the only option to > recreate from scratch? > > 2) In order to populate the the CMDB we would like to point our existing > ADDM 8.3.2.2 tool to the new 8.1 box. > > According to BMC’s compatibility matrix only ADDM 9.0 is compatible with > ITSM 8.1 > > Has anyone tried using ADDM 8.3.2.2 with ITSM 8.1? > > 3) Any advice on using the XML Article Conversion Tool for Knowledge > Management ? Any manual intervention required? > > Thanks and regards, > Rob > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Upgrade from ITSM 7.5 to ITSM 8.1
Hello Everyone We are in the process of setting up an ITSM 8.1 test environmnet, and have come up against a few labor intensive tasks and I was hoping someone could ease the pain with. 1) Is there a way to import SRDs from 7.5 to 8.1 or is the only option to recreate from scratch? 2) In order to populate the the CMDB we would like to point our existing ADDM 8.3.2.2 tool to the new 8.1 box. According to BMC’s compatibility matrix only ADDM 9.0 is compatible with ITSM 8.1 Has anyone tried using ADDM 8.3.2.2 with ITSM 8.1? 3) Any advice on using the XML Article Conversion Tool for Knowledge Management ? Any manual intervention required? Thanks and regards, Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
