Upgrade of IM to 7.0.02 patch 3
Hi listers, ARS 7.0.1 patch 1 We have SD7.0.00 (Incident Problem) running on a QA server. I would like to upgrade IM PM to 7.0.02 (patch 3) since this appears to be the newest. How do I do this? I downloaded IM PM 7.0.02, but the install (IM 7.0.2) stops as soon as it discovers I have an older version of Incident running. Thanks, Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrade of IM to 7.0.02 patch 3
Derek, From what I understand from support, you do not need to install Im 7.0.2. What you need to do is apply patch 3 directly on the ITSM 7.0 applications. The 7.0.2 version is for new installs only. Thanks Kelly Gatewood -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Derek Fernandes Sent: Wednesday, March 28, 2007 14:19 To: arslist@ARSLIST.ORG Subject: Upgrade of IM to 7.0.02 patch 3 Hi listers, ARS 7.0.1 patch 1 We have SD7.0.00 (Incident Problem) running on a QA server. I would like to upgrade IM PM to 7.0.02 (patch 3) since this appears to be the newest. How do I do this? I downloaded IM PM 7.0.02, but the install (IM 7.0.2) stops as soon as it discovers I have an older version of Incident running. Thanks, Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrade of IM to 7.0.02 patch 3
The readme for the patch states the following: *** Product: BMC Remedy Incident Management Version: 7.00.0x (this patch is for all 7.0 versions, i.e. 7.00.00 and greater) Patch #: 003 Release Date: October 27, 2006 Software Platform: All AR System supported platforms *** I'm not sure if this means you will be at 7.0 p3 or 7.0.2 p3 at the end of the patch though. Axton Grams On 3/28/07, Derek Fernandes [EMAIL PROTECTED] wrote: Hi listers, ARS 7.0.1 patch 1 We have SD7.0.00 (Incident Problem) running on a QA server. I would like to upgrade IM PM to 7.0.02 (patch 3) since this appears to be the newest. How do I do this? I downloaded IM PM 7.0.02, but the install (IM 7.0.2) stops as soon as it discovers I have an older version of Incident running. Thanks, Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrade of IM to 7.0.02 patch 3
Derek: SD 7.0.02 allow you to install localized version of SD as Spanish (español) and french (français) and others. If you don't use localized version with 7.0.1 you are using last version, but patch 3 applies to 7.0.0, 7.0.1 and 7.0.2. Before install version 7.0.02 you must upgrade your CMDB to 2.0.1. Pedro On 3/28/07, Derek Fernandes [EMAIL PROTECTED] wrote: Hi listers, ARS 7.0.1 patch 1 We have SD7.0.00 (Incident Problem) running on a QA server. I would like to upgrade IM PM to 7.0.02 (patch 3) since this appears to be the newest. How do I do this? I downloaded IM PM 7.0.02, but the install (IM 7.0.2) stops as soon as it discovers I have an older version of Incident running. Thanks, Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
