Re: Upgrading to Version 9.0 - Old Definition source server not specified in Settings.

[Warren R. Baltimore II]

ahhh...  another undocumented feature?

On Mon, Jan 11, 2016 at 7:58 PM, Thad Esser  wrote:

> **
> Okay, this has been resolved.  I knew it had to be something
> stupid-simple.  When logging into Dev Studio, DON'T use a preference server
> (and of course, you do have to be logged into both servers).
>
> Thad
>
> On Mon, Jan 11, 2016 at 11:46 AM, Thad Esser  wrote:
>
>> Hmm.  We've done that too, but still aren't getting any values on that
>> menu.  We'll keep working with BMC I guess.
>>
>> Thanks.
>>
>> On Mon, Jan 11, 2016 at 9:27 AM, Jarl Grøneng 
>> wrote:
>>
>>> **
>>>
>>> Yes, you need to be logged into both servers at the same time.
>>>
>>> Regards,
>>> Jarl
>>>
>>> 2016-01-11 17:42 GMT+01:00 Thad Esser :
>>>
 **
 Warren,

 Thanks for replying.  By "available to that tool", is it enough to be
 logged into the old-version server within dev studio?  If so, we did that.
 Does something else need to be setup? Do you need to be logged into both
 the old and new at the same time?

 Thanks,
 Thad

 On Sun, Jan 10, 2016 at 11:55 AM, Warren R. Baltimore II <
 warrenbaltim...@gmail.com> wrote:

> **
> You need to have a server set up and available to that tool that has
> the old version available.  It is NOT something that is well documented 
> (go
> figure).  I'm going through a 7.6.04 - 9.0.01 upgrade and have found the
> documentation to be next to lousy.  The wiki is impossible.  I want my
> manuals back.  And support hasn't been a lot of fun either.
>
> No wonder SNOW is eating BMCs Lunch.
>
> On Fri, Jan 8, 2016 at 11:16 PM, Thad Esser 
> wrote:
>
>> **
>> We are doing a dev environment upgrade from ARS 8.1 to 9.0 (Windows
>> all around).  When attempting to follow the process for code 
>> reconciliation
>> from a snapshot, Developer Studio is giving an error (screenshot):
>>
>> [image: Inline image 2]
>>
>>
>> Which, when you look down in the "Settings" section, the menu is
>> blank, so the error makes sense:
>>
>> [image: Inline image 1]
>>
>>
>> My questions are - why isn't there anything on the menu?  Where
>> should Dev Studio be getting that value from?
>>
>> There's this post on BMC Communities, which is basically the same
>> question (although they have a different starting version), but it hasn't
>> been answered yet.
>>
>> https://communities.bmc.com/thread/140141
>>
>>
>> We have a ticket in with support, but they seem stymied as well.
>>
>> Anyone else run into this yet?
>>
>> Thanks,
>> Thad
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _ARSlist: "Where the Answers Are" and have been for 20 years_


 _ARSlist: "Where the Answers Are" and have been for 20 years_

>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Upgrading to Version 9.0 - Old Definition source server not specified in Settings.

[Thad Esser]

Okay, this has been resolved.  I knew it had to be something
stupid-simple.  When logging into Dev Studio, DON'T use a preference server
(and of course, you do have to be logged into both servers).

Thad

On Mon, Jan 11, 2016 at 11:46 AM, Thad Esser  wrote:

> Hmm.  We've done that too, but still aren't getting any values on that
> menu.  We'll keep working with BMC I guess.
>
> Thanks.
>
> On Mon, Jan 11, 2016 at 9:27 AM, Jarl Grøneng 
> wrote:
>
>> **
>>
>> Yes, you need to be logged into both servers at the same time.
>>
>> Regards,
>> Jarl
>>
>> 2016-01-11 17:42 GMT+01:00 Thad Esser :
>>
>>> **
>>> Warren,
>>>
>>> Thanks for replying.  By "available to that tool", is it enough to be
>>> logged into the old-version server within dev studio?  If so, we did that.
>>> Does something else need to be setup? Do you need to be logged into both
>>> the old and new at the same time?
>>>
>>> Thanks,
>>> Thad
>>>
>>> On Sun, Jan 10, 2016 at 11:55 AM, Warren R. Baltimore II <
>>> warrenbaltim...@gmail.com> wrote:
>>>
 **
 You need to have a server set up and available to that tool that has
 the old version available.  It is NOT something that is well documented (go
 figure).  I'm going through a 7.6.04 - 9.0.01 upgrade and have found the
 documentation to be next to lousy.  The wiki is impossible.  I want my
 manuals back.  And support hasn't been a lot of fun either.

 No wonder SNOW is eating BMCs Lunch.

 On Fri, Jan 8, 2016 at 11:16 PM, Thad Esser 
 wrote:

> **
> We are doing a dev environment upgrade from ARS 8.1 to 9.0 (Windows
> all around).  When attempting to follow the process for code 
> reconciliation
> from a snapshot, Developer Studio is giving an error (screenshot):
>
> [image: Inline image 2]
>
>
> Which, when you look down in the "Settings" section, the menu is
> blank, so the error makes sense:
>
> [image: Inline image 1]
>
>
> My questions are - why isn't there anything on the menu?  Where should
> Dev Studio be getting that value from?
>
> There's this post on BMC Communities, which is basically the same
> question (although they have a different starting version), but it hasn't
> been answered yet.
>
> https://communities.bmc.com/thread/140141
>
>
> We have a ticket in with support, but they seem stymied as well.
>
> Anyone else run into this yet?
>
> Thanks,
> Thad
> _ARSlist: "Where the Answers Are" and have been for 20 years_




 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367
 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>

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Re: Upgrading to Version 9.0 - Old Definition source server not specified in Settings.

[Jarl Grøneng]

Yes, you need to be logged into both servers at the same time.

Regards,
Jarl

2016-01-11 17:42 GMT+01:00 Thad Esser :

> **
> Warren,
>
> Thanks for replying.  By "available to that tool", is it enough to be
> logged into the old-version server within dev studio?  If so, we did that.
> Does something else need to be setup? Do you need to be logged into both
> the old and new at the same time?
>
> Thanks,
> Thad
>
> On Sun, Jan 10, 2016 at 11:55 AM, Warren R. Baltimore II <
> warrenbaltim...@gmail.com> wrote:
>
>> **
>> You need to have a server set up and available to that tool that has the
>> old version available.  It is NOT something that is well documented (go
>> figure).  I'm going through a 7.6.04 - 9.0.01 upgrade and have found the
>> documentation to be next to lousy.  The wiki is impossible.  I want my
>> manuals back.  And support hasn't been a lot of fun either.
>>
>> No wonder SNOW is eating BMCs Lunch.
>>
>> On Fri, Jan 8, 2016 at 11:16 PM, Thad Esser  wrote:
>>
>>> **
>>> We are doing a dev environment upgrade from ARS 8.1 to 9.0 (Windows all
>>> around).  When attempting to follow the process for code reconciliation
>>> from a snapshot, Developer Studio is giving an error (screenshot):
>>>
>>> [image: Inline image 2]
>>>
>>>
>>> Which, when you look down in the "Settings" section, the menu is blank,
>>> so the error makes sense:
>>>
>>> [image: Inline image 1]
>>>
>>>
>>> My questions are - why isn't there anything on the menu?  Where should
>>> Dev Studio be getting that value from?
>>>
>>> There's this post on BMC Communities, which is basically the same
>>> question (although they have a different starting version), but it hasn't
>>> been answered yet.
>>>
>>> https://communities.bmc.com/thread/140141
>>>
>>>
>>> We have a ticket in with support, but they seem stymied as well.
>>>
>>> Anyone else run into this yet?
>>>
>>> Thanks,
>>> Thad
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>>
>>
>> --
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Upgrading to Version 9.0 - Old Definition source server not specified in Settings.

[Thad Esser]

Warren,

Thanks for replying.  By "available to that tool", is it enough to be
logged into the old-version server within dev studio?  If so, we did that.
Does something else need to be setup? Do you need to be logged into both
the old and new at the same time?

Thanks,
Thad

On Sun, Jan 10, 2016 at 11:55 AM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> **
> You need to have a server set up and available to that tool that has the
> old version available.  It is NOT something that is well documented (go
> figure).  I'm going through a 7.6.04 - 9.0.01 upgrade and have found the
> documentation to be next to lousy.  The wiki is impossible.  I want my
> manuals back.  And support hasn't been a lot of fun either.
>
> No wonder SNOW is eating BMCs Lunch.
>
> On Fri, Jan 8, 2016 at 11:16 PM, Thad Esser  wrote:
>
>> **
>> We are doing a dev environment upgrade from ARS 8.1 to 9.0 (Windows all
>> around).  When attempting to follow the process for code reconciliation
>> from a snapshot, Developer Studio is giving an error (screenshot):
>>
>> [image: Inline image 2]
>>
>>
>> Which, when you look down in the "Settings" section, the menu is blank,
>> so the error makes sense:
>>
>> [image: Inline image 1]
>>
>>
>> My questions are - why isn't there anything on the menu?  Where should
>> Dev Studio be getting that value from?
>>
>> There's this post on BMC Communities, which is basically the same
>> question (although they have a different starting version), but it hasn't
>> been answered yet.
>>
>> https://communities.bmc.com/thread/140141
>>
>>
>> We have a ticket in with support, but they seem stymied as well.
>>
>> Anyone else run into this yet?
>>
>> Thanks,
>> Thad
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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Re: Upgrading to Version 9.0 - Old Definition source server not specified in Settings.

[Thad Esser]

Hmm.  We've done that too, but still aren't getting any values on that
menu.  We'll keep working with BMC I guess.

Thanks.

On Mon, Jan 11, 2016 at 9:27 AM, Jarl Grøneng 
wrote:

> **
>
> Yes, you need to be logged into both servers at the same time.
>
> Regards,
> Jarl
>
> 2016-01-11 17:42 GMT+01:00 Thad Esser :
>
>> **
>> Warren,
>>
>> Thanks for replying.  By "available to that tool", is it enough to be
>> logged into the old-version server within dev studio?  If so, we did that.
>> Does something else need to be setup? Do you need to be logged into both
>> the old and new at the same time?
>>
>> Thanks,
>> Thad
>>
>> On Sun, Jan 10, 2016 at 11:55 AM, Warren R. Baltimore II <
>> warrenbaltim...@gmail.com> wrote:
>>
>>> **
>>> You need to have a server set up and available to that tool that has the
>>> old version available.  It is NOT something that is well documented (go
>>> figure).  I'm going through a 7.6.04 - 9.0.01 upgrade and have found the
>>> documentation to be next to lousy.  The wiki is impossible.  I want my
>>> manuals back.  And support hasn't been a lot of fun either.
>>>
>>> No wonder SNOW is eating BMCs Lunch.
>>>
>>> On Fri, Jan 8, 2016 at 11:16 PM, Thad Esser 
>>> wrote:
>>>
 **
 We are doing a dev environment upgrade from ARS 8.1 to 9.0 (Windows all
 around).  When attempting to follow the process for code reconciliation
 from a snapshot, Developer Studio is giving an error (screenshot):

 [image: Inline image 2]


 Which, when you look down in the "Settings" section, the menu is blank,
 so the error makes sense:

 [image: Inline image 1]


 My questions are - why isn't there anything on the menu?  Where should
 Dev Studio be getting that value from?

 There's this post on BMC Communities, which is basically the same
 question (although they have a different starting version), but it hasn't
 been answered yet.

 https://communities.bmc.com/thread/140141


 We have a ticket in with support, but they seem stymied as well.

 Anyone else run into this yet?

 Thanks,
 Thad
 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>>
>>>
>>> --
>>> Warren R. Baltimore II
>>> Remedy Developer
>>> 410-533-5367
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
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Re: Upgrading to Version 9.0 - Old Definition source server not specified in Settings.

[Warren R. Baltimore II]

You need to have a server set up and available to that tool that has the
old version available.  It is NOT something that is well documented (go
figure).  I'm going through a 7.6.04 - 9.0.01 upgrade and have found the
documentation to be next to lousy.  The wiki is impossible.  I want my
manuals back.  And support hasn't been a lot of fun either.

No wonder SNOW is eating BMCs Lunch.

On Fri, Jan 8, 2016 at 11:16 PM, Thad Esser  wrote:

> **
> We are doing a dev environment upgrade from ARS 8.1 to 9.0 (Windows all
> around).  When attempting to follow the process for code reconciliation
> from a snapshot, Developer Studio is giving an error (screenshot):
>
> [image: Inline image 2]
>
>
> Which, when you look down in the "Settings" section, the menu is blank, so
> the error makes sense:
>
> [image: Inline image 1]
>
>
> My questions are - why isn't there anything on the menu?  Where should Dev
> Studio be getting that value from?
>
> There's this post on BMC Communities, which is basically the same question
> (although they have a different starting version), but it hasn't been
> answered yet.
>
> https://communities.bmc.com/thread/140141
>
>
> We have a ticket in with support, but they seem stymied as well.
>
> Anyone else run into this yet?
>
> Thanks,
> Thad
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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"Where the Answers Are, and have been for 20 years"

Upgrading to Version 9.0 - Old Definition source server not specified in Settings.

[Thad Esser]

We are doing a dev environment upgrade from ARS 8.1 to 9.0 (Windows all
around).  When attempting to follow the process for code reconciliation
from a snapshot, Developer Studio is giving an error (screenshot):

[image: Inline image 2]


Which, when you look down in the "Settings" section, the menu is blank, so
the error makes sense:

[image: Inline image 1]


My questions are - why isn't there anything on the menu?  Where should Dev
Studio be getting that value from?

There's this post on BMC Communities, which is basically the same question
(although they have a different starting version), but it hasn't been
answered yet.

https://communities.bmc.com/thread/140141


We have a ticket in with support, but they seem stymied as well.

Anyone else run into this yet?

Thanks,
Thad

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Upgrading a version...

[richard....@bwc.state.oh.us]

We have an AR dev server that was upgraded from 7.5 to 7.6.04.
If we then run the 7.6.04 CMDB version will it delete any of the test
data in that test database? Thanks.



Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

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Re: Upgrading a version...

[Jason Miller]

I have never seen it delete data (at least not in the last 10 years or so).
BMC is pretty sensitive to customers losing data. Now are they perfect? No
but they try within reason.

Jason

On Wed, Jun 10, 2015 at 8:36 AM, richard@bwc.state.oh.us 
richard@bwc.state.oh.us wrote:

 **

 We have an AR dev server that was upgraded from 7.5 to 7.6.04.

 If we then run the 7.6.04 CMDB version will it delete any of the test

 data in that test database? Thanks.






  Portions of this message may be confidential under an exemption to Ohio's
 public records law or under a legal privilege. If you have received this
 message in error or due to an unauthorized transmission or interception,
 please delete all copies from your system without disclosing, copying, or
 transmitting this message. Portions of this message may be confidential
 under an exemption to Ohio's public records law or under a legal privilege.
 If you have received this message in error or due to an unauthorized
 transmission or interception, please delete all copies from your system
 without disclosing, copying, or transmitting this message.
 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Upgrading a version...

[richard....@bwc.state.oh.us]

Thank you!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, June 10, 2015 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading a version...

**
I have never seen it delete data (at least not in the last 10 years or so). BMC 
is pretty sensitive to customers losing data. Now are they perfect? No but they 
try within reason.

Jason

On Wed, Jun 10, 2015 at 8:36 AM, 
richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us 
richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote:
**
We have an AR dev server that was upgraded from 7.5 to 7.6.04.
If we then run the 7.6.04 CMDB version will it delete any of the test
data in that test database? Thanks.



Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

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