That error typically used to happen when someone came into mid-tier 7.1 using a
book mark for the login page, which meant that they did not go through the
server:port/arsys/home link which sets the server information. I cannot say
that I have seen this error in 7.6.04.01, but it might depend on your web
server (we use pure tomcat). The login page in 7.6.04 is different from that
in 7.1, and in my experience leads to a normal login with server specified.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andre Hughes
Sent: Wednesday, March 07, 2012 1:45 PM
To: arslist@ARSLIST.ORG
Subject: User Login ID & Server not being set at login ITSM 7.6.04
Has anyone seen this error? I can't find anything related to this error. When I
search the ARSList the search times out.
Setup - ARS 7.6.04 with ITSM 7.6.04 patch 1, Web only Access (Internet Explorer)
I have one user that logs in to the system, however the Internet Explorer
Status bar shows $USER$ | $SERVER$
It should show jdoe | myarserver
The problem is when the user is selecting a Task from the IT Home Page Overview
Console they get an error - A server name must be supplied in the control
record (ARERR 150)
I've done all the standard stuff, clear cache, restart computer, etc.
The odd thing is this happens sporadically. sometimes the $USER$ and $SERVER$
are set properly, sometimes not.
This is only occurring to one user.
Thanks,
Andre
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