Re: Users missing links to modules on home page
Hi, We did faced similar issue several times even on 7.0.03 environment. Removing application permissions and reapplying permissions resolves issue each time. -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Tuesday, June 11, 2013 9:21 AM To: arslist@ARSLIST.ORG Subject: Re: Users missing links to modules on home page On 6/10/13, Thomas wrote: > Hello all, > > we have some users that are complaining that they cannot access incident > management, change management and so on when logged on to our ITSM7.6.03 > system. Their accounts are set up normally and they have proper > permissions I've not seen this in 7.6.03 but did start to get a similar thing in 7.6.04 - to resolve it I removed their application permissions and added them in again. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Users missing links to modules on home page
On 6/10/13, Thomas wrote: > Hello all, > > we have some users that are complaining that they cannot access incident > management, change management and so on when logged on to our ITSM7.6.03 > system. Their accounts are set up normally and they have proper > permissions I've not seen this in 7.6.03 but did start to get a similar thing in 7.6.04 - to resolve it I removed their application permissions and added them in again. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Users missing links to modules on home page
Make sure when they are logging in, the case and spelling are correct. Sent from my iPhone On Jun 10, 2013, at 6:04 AM, Thomas wrote: > Hello all, > > we have some users that are complaining that they cannot access incident > management, change management and so on when logged on to our ITSM7.6.03 > system. Their accounts are set up normally and they have proper permissions. > > When I log in with their accounts from my side (also via web), I can see > everything. They sent screenshots from their tries and they are only having > the following options on home page: > - Quick Links > - Services Request Management > - AR System Sample Application > > Guest mode was my first guess, but that is disabled on the server. > Any ideas where this comes from? > > Cheers, > Thomas > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Users missing links to modules on home page
Hi, Are they getting into the system through Single Sign On ? and you are using login page to type their login name and password for authentication ? If so, please provide login link to them and ask them to login by typing username and password. If this goes successful, than they may have to reset their password. Thanks & Regards, Anandsagar From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wcandro Roy Sent: Monday, June 10, 2013 4:23 PM To: arslist@ARSLIST.ORG Subject: Re: Users missing links to modules on home page ** Hi, I understand from the details you have provided that the issue is local. Using the same user account you are able to see the links fine, however on different workstation it does not display properly. You can try two things: 1. Clear Browser Cookies and Temp Internet Files and give another try. 2. If you have tried accessing from IE then try from Firfox and see.It might be browser specific issue on that box. If, the above does not help, try checking the browser setting of your BOX to the problem user Box. BR, Andro On Mon, Jun 10, 2013 at 3:44 PM, Hullule, Kiran mailto:kiran_hull...@bmc.com>> wrote: Do they (problem users) see any error as soon as they load home page , something like ARERR 1900? I would start with checking permissions , if all good then I would start by enabling client side arapires logs ( ARAPILOGGING=24) and compare working user and non working user logs. We usually do GMEP (Get Multiple Entry Points) call as against loading entry points or URL (in other word) . if this call for some reason failing for the problem user then you may need to focus there. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Thomas Sent: Monday, June 10, 2013 3:34 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Users missing links to modules on home page Hello all, we have some users that are complaining that they cannot access incident management, change management and so on when logged on to our ITSM7.6.03 system. Their accounts are set up normally and they have proper permissions. When I log in with their accounts from my side (also via web), I can see everything. They sent screenshots from their tries and they are only having the following options on home page: - Quick Links - Services Request Management - AR System Sample Application Guest mode was my first guess, but that is disabled on the server. Any ideas where this comes from? Cheers, Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Users missing links to modules on home page
Hi, I understand from the details you have provided that the issue is local. Using the same user account you are able to see the links fine, however on different workstation it does not display properly. You can try two things: 1. Clear Browser Cookies and Temp Internet Files and give another try. 2. If you have tried accessing from IE then try from Firfox and see.It might be browser specific issue on that box. If, the above does not help, try checking the browser setting of your BOX to the problem user Box. BR, Andro On Mon, Jun 10, 2013 at 3:44 PM, Hullule, Kiran wrote: > Do they (problem users) see any error as soon as they load home page , > something like ARERR 1900? > I would start with checking permissions , if all good then I would start > by enabling client side arapires logs ( ARAPILOGGING=24) and compare > working user and non working user logs. We usually do GMEP (Get Multiple > Entry Points) call as against loading entry points or URL (in other word) . > if this call for some reason failing for the problem user then you may need > to focus there. > > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Thomas > Sent: Monday, June 10, 2013 3:34 PM > To: arslist@ARSLIST.ORG > Subject: Users missing links to modules on home page > > Hello all, > > we have some users that are complaining that they cannot access incident > management, change management and so on when logged on to our ITSM7.6.03 > system. Their accounts are set up normally and they have proper permissions. > > When I log in with their accounts from my side (also via web), I can see > everything. They sent screenshots from their tries and they are only having > the following options on home page: > - Quick Links > - Services Request Management > - AR System Sample Application > > Guest mode was my first guess, but that is disabled on the server. > Any ideas where this comes from? > > Cheers, > Thomas > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Users missing links to modules on home page
Do they (problem users) see any error as soon as they load home page , something like ARERR 1900? I would start with checking permissions , if all good then I would start by enabling client side arapires logs ( ARAPILOGGING=24) and compare working user and non working user logs. We usually do GMEP (Get Multiple Entry Points) call as against loading entry points or URL (in other word) . if this call for some reason failing for the problem user then you may need to focus there. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Sent: Monday, June 10, 2013 3:34 PM To: arslist@ARSLIST.ORG Subject: Users missing links to modules on home page Hello all, we have some users that are complaining that they cannot access incident management, change management and so on when logged on to our ITSM7.6.03 system. Their accounts are set up normally and they have proper permissions. When I log in with their accounts from my side (also via web), I can see everything. They sent screenshots from their tries and they are only having the following options on home page: - Quick Links - Services Request Management - AR System Sample Application Guest mode was my first guess, but that is disabled on the server. Any ideas where this comes from? Cheers, Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Users missing links to modules on home page
Hello all, we have some users that are complaining that they cannot access incident management, change management and so on when logged on to our ITSM7.6.03 system. Their accounts are set up normally and they have proper permissions. When I log in with their accounts from my side (also via web), I can see everything. They sent screenshots from their tries and they are only having the following options on home page: - Quick Links - Services Request Management - AR System Sample Application Guest mode was my first guess, but that is disabled on the server. Any ideas where this comes from? Cheers, Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
