What is showing up in the logs? I've been dealing with some Normalization
issues as well, and I see lots of things in the neJob.BMC.ASSET.### files but
none that explain this. The only errors I see are for products that truly
don't match anything in the Product Catalog where I get errors such as:
Error while normalizing the instance id OI-FB5D8F00831045EFABF309C2BC456DBD
of class BMC.CORE:BMC_Product. ERROR (120516): Could not find any unique
entry in the Product Catalog. Product Catalog Key: null, Model: WinZip,
Manufacturer: WinZip Computing, Version: 11.0, Patch: null
However, other products that do not give this error also do not appear to have
been updated with the Market version for those products.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sachin
Sent: Thursday, May 17, 2012 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Version Roll Up is not working in Atrium 7.6.04
Hello Experts,
I am facing issues while using version roll up utility in Normalization engine.
The purpose of version roll up utility is to sync CI Market version with Market
Version from PCT:Product Catalog.
I have created Version Roll Up rule through NE console and I have also made the
status of rule as active.Also, dataset and class is configured for version roll
up.
But, still I can't see the sync between Market version of PCT:Product Catalog
to Market Version Of CI in CMDB.
I don't see anything significant in NE logs.
What can be possible resolutions for this issue?
Regards,
Sachin
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