What is showing up in the logs? I've been dealing with some Normalization issues as well, and I see lots of things in the neJob.BMC.ASSET.### files but none that explain this. The only errors I see are for products that truly don't match anything in the Product Catalog where I get errors such as:
Error while normalizing the instance id <OI-FB5D8F00831045EFABF309C2BC456DBD> of class <BMC.CORE:BMC_Product>. ERROR (120516): Could not find any unique entry in the Product Catalog. Product Catalog Key: null, Model: WinZip, Manufacturer: WinZip Computing, Version: 11.0, Patch: null However, other products that do not give this error also do not appear to have been updated with the Market version for those products. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sachin Sent: Thursday, May 17, 2012 10:00 AM To: arslist@ARSLIST.ORG Subject: Version Roll Up is not working in Atrium 7.6.04 Hello Experts, I am facing issues while using version roll up utility in Normalization engine. The purpose of version roll up utility is to sync CI Market version with Market Version from PCT:Product Catalog. I have created Version Roll Up rule through NE console and I have also made the status of rule as active.Also, dataset and class is configured for version roll up. But, still I can't see the sync between Market version of PCT:Product Catalog to Market Version Of CI in CMDB. I don't see anything significant in NE logs. What can be possible resolutions for this issue? Regards, Sachin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"