WO Templates with WO Interface Create

[Brittain, Mark]

HI All   Happy New Year,

I have created a couple of Work Order Templates and want to use them with the 
WorkOrderInterface_Create form. On the WorkOrderInterface_Create form in the 
'Work Order Template Used' field the default is a question mark. I have typed 
in the template name but that doesn't work. The work order gets created but the 
template information does not populate. What am I missing

ITSM 7.6.04 SP3

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.commailto:mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
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Re: WO Templates with WO Interface Create

[Carl Wilson]

Hi Mark,

The interface forms require the InstanceId (GUID) of the Template you
would like to apply to be provided in the Template ID field.  There is
workflow that then populates the Template name (and additionally refreshes
the Template Table on the Interface form with the values from the Template).

You can check the Filters that run on this field to see what the process is
doing - alternately (dependant on the Interface form), you can supply the
value and refresh the table to see the values (as it uses an External
qualification reference for the table).

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: 30 December 2013 20:52
To: arslist@ARSLIST.ORG
Subject: WO Templates with WO Interface Create

 

** 

HI All   Happy New Year,

 

I have created a couple of Work Order Templates and want to use them with
the WorkOrderInterface_Create form. On the WorkOrderInterface_Create form in
the 'Work Order Template Used' field the default is a question mark. I have
typed in the template name but that doesn't work. The work order gets
created but the template information does not populate. What am I missing

 

ITSM 7.6.04 SP3

 

Thanks

Mark

 

Mark Brittain

Remedy Developer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315.634.9337

Mobile: 315.882.5360

navsig

 

 

  _  

This E-mail and any of its attachments may contain Time Warner Cable
proprietary information, which is privileged, confidential, or subject to
copyright belonging to Time Warner Cable. This E-mail is intended solely for
the use of the individual or entity to which it is addressed. If you are not
the intended recipient of this E-mail, you are hereby notified that any
dissemination, distribution, copying, or action taken in relation to the
contents of and attachments to this E-mail is strictly prohibited and may be
unlawful. If you have received this E-mail in error, please notify the
sender immediately and permanently delete the original and any copy of this
E-mail and any printout.

_ARSlist: Where the Answers Are and have been for 20 years_ 


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