What document....?
We're going to be upgrading to 7.6.04 in the near future. Is there a place/document that describes the new base and overlay features for forms and the accepted way to load our customizations? I went through the install and config manuasls but didn't see anything that really explains it Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: What document....?
Another document you may refer to is this: 10-Oct-2011 Describes how to upgrade the BMC Remedy ITSM Suite (including the AR System server and all of the ITSM applications) to version 7.6.04 Service Pack 2. (This combines the previous Service Pack 1 and Delta Data Migration white papers.) PDFhttp://documents.bmc.com/supportu/documents/87/71/218771/218771.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, April 11, 2012 9:34 AM To: arslist@ARSLIST.ORG Subject: What document? ** We're going to be upgrading to 7.6.04 in the near future. Is there a place/document that describes the new base and overlay features for forms and the accepted way to load our customizations? I went through the install and config manuasls but didn't see anything that really explains it Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: What document....?
The concept is really simple.. Anything that is not created by you and has arrived OTB, is the base layer.. Anything that you need to do to this base layer, becomes an overlay after you overlay that object in the best practice mode. Anything that you create from scratch, is a custom object. You load your customizations in much the same way as you always did. Export all overlaid objects and custom objects and leave the base layer alone.. That’s that pretty much in a nutshell.. Joe From: richard@bwc.state.oh.us Sent: Wednesday, April 11, 2012 12:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: What document? ** We're going to be upgrading to 7.6.04 in the near future. Is there a place/document that describes the new base and overlay features for forms and the accepted way to load our customizations? I went through the install and config manuasls but didn't see anything that really explains it Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: What document....?
Perfect! Thank you!! From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Easter, David [david_eas...@bmc.com] Sent: Wednesday, April 11, 2012 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: What document? ** Another document you may refer to is this: 10-Oct-2011 Describes how to upgrade the BMC Remedy ITSM Suite (including the AR System server and all of the ITSM applications) to version 7.6.04 Service Pack 2. (This combines the previous Service Pack 1 and Delta Data Migration white papers.) PDFhttp://documents.bmc.com/supportu/documents/87/71/218771/218771.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, April 11, 2012 9:34 AM To: arslist@ARSLIST.ORG Subject: What document? ** We're going to be upgrading to 7.6.04 in the near future. Is there a place/document that describes the new base and overlay features for forms and the accepted way to load our customizations? I went through the install and config manuasls but didn't see anything that really explains it Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: What document....?
Thanks! From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Joe Martin D'Souza [jdso...@shyle.net] Sent: Wednesday, April 11, 2012 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: What document? ** The concept is really simple.. Anything that is not created by you and has arrived OTB, is the base layer.. Anything that you need to do to this base layer, becomes an overlay after you overlay that object in the best practice mode. Anything that you create from scratch, is a custom object. You load your customizations in much the same way as you always did. Export all overlaid objects and custom objects and leave the base layer alone.. That’s that pretty much in a nutshell.. Joe From: richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, April 11, 2012 12:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: What document? ** We're going to be upgrading to 7.6.04 in the near future. Is there a place/document that describes the new base and overlay features for forms and the accepted way to load our customizations? I went through the install and config manuasls but didn't see anything that really explains it Thanks! _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
