When do Arsystem Email Messages get created?
Hi Everyone, We have a test server (ARS 7.01 patch 1, Red-Hat Linux). We want to know when this system WOULD send out email if it were a live system, but we don't want it to actually do it. So we haven't installed the Email Engine because we don't want it sending out test messages to customers. According to the Email Engine manual, the Notify action of a filter or escalation creates an Arsystem Email Messages entry, which the Email Engine reads. In our test system filters do notifications, and the filter log shows an email being sent, but no Arsystem Email Messages entry gets created. Does the creation of this entry depend on the existence of an Email Engine, or is something else at work? The larger question is, How can we set up a test system so that we can monitor the sending of emails, without them actually going to people? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: When do Arsystem Email Messages get created?
Do not set up the Outgoing mailbox and no email will be sent. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 4 Apr 2007 11:28 AM Subject: When do Arsystem Email Messages get created? Hi Everyone, We have a test server (ARS 7.01 patch 1, Red-Hat Linux). We want to know when this system WOULD send out email if it were a live system, but we don't want it to actually do it. So we haven't installed the Email Engine because we don't want it sending out test messages to customers. According to the Email Engine manual, the Notify action of a filter or escalation creates an Arsystem Email Messages entry, which the Email Engine reads. In our test system filters do notifications, and the filter log shows an email being sent, but no Arsystem Email Messages entry gets created. Does the creation of this entry depend on the existence of an Email Engine, or is something else at work? The larger question is, How can we set up a test system so that we can monitor the sending of emails, without them actually going to people? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: When do Arsystem Email Messages get created?
This may not be the most elegant way, but I just had my email admins create a dummy account, then changed the e-mail address of every 'person' on my test system to be that dummy account. I added the dummy account to my Outlook profile, so I can easily monitor the messages. The only downside is that I can't tell exactly who the system was sending the message to, once I receive it. Thanks, Ron Legters Tools Administrator Data Systems Services Univar USA Inc. www.univarusa.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, April 04, 2007 8:29 AM To: arslist@ARSLIST.ORG Subject: When do Arsystem Email Messages get created? Hi Everyone, We have a test server (ARS 7.01 patch 1, Red-Hat Linux). We want to know when this system WOULD send out email if it were a live system, but we don't want it to actually do it. So we haven't installed the Email Engine because we don't want it sending out test messages to customers. According to the Email Engine manual, the Notify action of a filter or escalation creates an Arsystem Email Messages entry, which the Email Engine reads. In our test system filters do notifications, and the filter log shows an email being sent, but no Arsystem Email Messages entry gets created. Does the creation of this entry depend on the existence of an Email Engine, or is something else at work? The larger question is, How can we set up a test system so that we can monitor the sending of emails, without them actually going to people? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: When do Arsystem Email Messages get created?
We had the post office create a test/dummy account to send the emails to and then I put a filter, that runs on Submit, on the AR Email Message form that moves the address in the To field to the From field (So we know who was supposed to get the message) and the set the test/dummy email address in the To field. This allows us to use the profile information with no changes and still monitor emails. The only con is you have to remember not to move the filter to production. (I did this ONCE.) Ron Legters [EMAIL PROTECTED] Apr 04, 2007 10:21 AM This may not be the most elegant way, but I just had my email admins create a dummy account, then changed the e-mail address of every 'person' on my test system to be that dummy account. I added the dummy account to my Outlook profile, so I can easily monitor the messages. The only downside is that I can't tell exactly who the system was sending the message to, once I receive it. Thanks, Ron Legters Tools Administrator Data Systems Services Univar USA Inc. www.univarusa.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, April 04, 2007 8:29 AM To: arslist@ARSLIST.ORG Subject: When do Arsystem Email Messages get created? Hi Everyone, We have a test server (ARS 7.01 patch 1, Red-Hat Linux). We want to know when this system WOULD send out email if it were a live system, but we don't want it to actually do it. So we haven't installed the Email Engine because we don't want it sending out test messages to customers. According to the Email Engine manual, the Notify action of a filter or escalation creates an Arsystem Email Messages entry, which the Email Engine reads. In our test system filters do notifications, and the filter log shows an email being sent, but no Arsystem Email Messages entry gets created. Does the creation of this entry depend on the existence of an Email Engine, or is something else at work? The larger question is, How can we set up a test system so that we can monitor the sending of emails, without them actually going to people? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: When do Arsystem Email Messages get created?
Dwayne; You can make a Filter on the Email form that on Submit Takes the info in the To field and adds it to the Body at the top and then sets the To field with a email address that you montor. This would allow all workflow to work as designed and you can see who it would go to but it would really go to the address you set up. You just use this Filter on your test machine and NEVER put it on your production machine. Bill Clary Remedy Developer, Tech Solutions Fidelity Information Services Dwayne Martin [EMAIL PROTECTED] wrote in message news:[EMAIL PROTECTED]... Hi Everyone, We have a test server (ARS 7.01 patch 1, Red-Hat Linux). We want to know when this system WOULD send out email if it were a live system, but we don't want it to actually do it. So we haven't installed the Email Engine because we don't want it sending out test messages to customers. According to the Email Engine manual, the Notify action of a filter or escalation creates an Arsystem Email Messages entry, which the Email Engine reads. In our test system filters do notifications, and the filter log shows an email being sent, but no Arsystem Email Messages entry gets created. Does the creation of this entry depend on the existence of an Email Engine, or is something else at work? The larger question is, How can we set up a test system so that we can monitor the sending of emails, without them actually going to people? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: When do Arsystem Email Messages get created?
Ron and Dwayne, That is a good way to do it. So is Roger's suggestion of not setting up the Outgoing mailbox. To find out for who the record was intended you can add the $Assigned to$ value to the subject line of the Notification action and use the dummy email address. This will help you verify if your workflow fires for the right user, group or other condition. There is also a setting in the Mailbox configuration that deletes outgoing records after they have been sent. So check that option if you set everything up and still don't see records in the AR System Email Messages form. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Wednesday, April 04, 2007 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: When do Arsystem Email Messages get created? This may not be the most elegant way, but I just had my email admins create a dummy account, then changed the e-mail address of every 'person' on my test system to be that dummy account. I added the dummy account to my Outlook profile, so I can easily monitor the messages. The only downside is that I can't tell exactly who the system was sending the message to, once I receive it. Thanks, Ron Legters Tools Administrator Data Systems Services Univar USA Inc. www.univarusa.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, April 04, 2007 8:29 AM To: arslist@ARSLIST.ORG Subject: When do Arsystem Email Messages get created? Hi Everyone, We have a test server (ARS 7.01 patch 1, Red-Hat Linux). We want to know when this system WOULD send out email if it were a live system, but we don't want it to actually do it. So we haven't installed the Email Engine because we don't want it sending out test messages to customers. According to the Email Engine manual, the Notify action of a filter or escalation creates an Arsystem Email Messages entry, which the Email Engine reads. In our test system filters do notifications, and the filter log shows an email being sent, but no Arsystem Email Messages entry gets created. Does the creation of this entry depend on the existence of an Email Engine, or is something else at work? The larger question is, How can we set up a test system so that we can monitor the sending of emails, without them actually going to people? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: When do Arsystem Email Messages get created?
A big THANK YOU! to all who responded. It sounds like simply not creating the outgoing mailbox entry is the simplest solution. But I could also have a filter change the to to my email address and I would get all the test messages. Two great ideas. Thanks Dwayne Original message Date: Wed, 4 Apr 2007 11:49:06 -0600 From: Durrant, Michael M. - ITSD [EMAIL PROTECTED] Subject: Re: When do Arsystem Email Messages get created? To: arslist@ARSLIST.ORG If I recall correctly, I disabled my outgoing email account in the Mailbox configuration form. This would generate the messages in the Email Messages form but it wouldn't send them out. Michael Durrant [EMAIL PROTECTED] Share what you know. Learn what you don't. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Clary, Bill Sent: Wednesday, April 04, 2007 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: When do Arsystem Email Messages get created? Dwayne; You can make a Filter on the Email form that on Submit Takes the info in the To field and adds it to the Body at the top and then sets the To field with a email address that you montor. This would allow all workflow to work as designed and you can see who it would go to but it would really go to the address you set up. You just use this Filter on your test machine and NEVER put it on your production machine. Bill Clary Remedy Developer, Tech Solutions Fidelity Information Services Dwayne Martin [EMAIL PROTECTED] wrote in message news:[EMAIL PROTECTED]... Hi Everyone, We have a test server (ARS 7.01 patch 1, Red-Hat Linux). We want to know when this system WOULD send out email if it were a live system, but we don't want it to actually do it. So we haven't installed the Email Engine because we don't want it sending out test messages to customers. According to the Email Engine manual, the Notify action of a filter or escalation creates an Arsystem Email Messages entry, which the Email Engine reads. In our test system filters do notifications, and the filter log shows an email being sent, but no Arsystem Email Messages entry gets created. Does the creation of this entry depend on the existence of an Email Engine, or is something else at work? The larger question is, How can we set up a test system so that we can monitor the sending of emails, without them actually going to people? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
